Complaints

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I receive a half-dozen spam emails a day connected to "Defense Gutters". Every email has a different "from" address and a different domain name, so they cannot be effectively blocked. Links in the email trace to Digital Media Solutions. I would like my email address removed globally from all DMS connected lists. The email address I want removed appears in the "Desired Settlement" field.

  Business response

  11/30/2023

  We have added your email address to our global suppression list and have distributed it to our email partners. If you continue to receive any emails, please forward them to *************************** so we can investigate the source further. 

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Digital Media Solutions has been calling me everyday since 10/18/23 about additional education or some nonsense and I need them to stop calling me. I dont know why they starting calling in the first place but I need it to stop.

  Business response

  10/30/2023

  We have added your phone number to our internal Do Not Call list. If you have any details regarding the calls received that would help us investigate, please email us at ****************************

• Initial Complaint

  10/04/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company Digital Media solutions called me just about every day from all different numbers, but the company name is always the same. I block all the numbers and I'm not answering my phone. You would think they would stop but they don't I'm really sick of these calla my phone logs them all.

  Business response

  10/12/2023

  We are in receipt of your complaint and have investigated your issues mentioned with our call provider. Your phone number has been added to our Global Do Not Call list.

  Customer response

  10/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *************************************************

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company is a relentless spammer who does not comply with unsubscribe rules.

  Business response

  05/02/2023

  We have added your email to our global suppression list. If you continue to receive emails associated with DMS and our websites, please forward them to *************************** so we can investigate the source, as we do not send emails directly. 

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company is said to be the source of spoofed telemarketer calls for "Senior Aid Helpler" . Despite being asked to be placed on their do not call list, the company continues to make phone calls multiple times per day. I have blocked so many numbers by them but new ones keep calling. My number has been registered with the do not call list since 2017. PLEASE HELP GET THEM TO STOP CALLING ME.Sincerely,U.S. Army Veteran

  Business response

  03/22/2023

  The number provided has been placed on our Global Do Not Call list. If you have any other issues, please contact us at *************************** and we will assist. 

  Customer response

  03/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  A Helm

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company is said to be the source of spoofed telemarketer calls for "Senior Aid Helpler" . Despite being advised on multiple occasions that this is an official US Coast Guard phone line the company continues to make phone **** calls multiple times per day. The number has been registered with the do not call list since 2017.

  Business response

  02/02/2023

  We apologize for the unwanted calls you've received. It appears we received express written consent to contact this number in August 2022. We have added you to our Global Do Not Call list to remediate your issue. 

  Customer response

  02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Last night, the ******* tried to sell me a fraudulent loan through their subsidiary "Loan Advisor," which operates under the shell ******* of ************ LLC. This was done through SMS with the ******** number of ************** that reads "Thanks for submitting this request. It is approved" with a hyperlink to the website that can ONLY be accessed on mobile devices, instead redirecting to ****** on desktop or tablet.I have never requested any loans from this *******, so I investigated this ******* further and found that they are also selling fraudulent mortages, extended warranties, ******** plans and student loan relief plans under multiple subsidiaries and shell companies. As a result, I have taken to informing the ******** and ******** ************************* about their fraudulent business practices in the hopes that they stop.One day later, I received a new text message from the ******** phone number ************** that reads "We have reviewed your request! For the entire amount you have been pre-approved: for the full amount:" with a different link that functions similarly to the one they sent me last night. I want this ******* to stop violating the **** and start paying me $1,000 for every violation they made, which at the time of writing, is at least 2.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This lead generation company has been calling me several times a day, using false names and "spoofed" local phone numbers to hide their identity from consumers. They have mostly been promoting debt relief, ask you qualifying questions and then transfer you to reps at different companies. They get paid by these other companies for each lead that is sent.My phone number has been on the national do not call registry since 2006 and should have been on their internal do not call list (what a joke) since January 2021. I have received over 35 calls since the beginning of July 2022.They have even attempted to falsify an opt-in to one of the companies when I called them out for the intrusion.This company has several lawsuits against them for violating TCPA regulations, as they continue to disregard the laws set forth to protect consumers.

  Business response

  09/13/2022

  DMS has not placed any calls to your cell phone since it was added to our internal DNC list in 2021. Please direct your complaints to the parties responsible for placing these calls.

  Customer response

  09/14/2022

   
  Complaint: 17896072
  
  I am rejecting this response because: DMS Group is willfully being untrue to avoid legal action.

  The company that received the transfer from the call center has identified and confirmed that the call came from DMS Group and included the contact information (attached).

  That call was then linked to several other calls to my cell phone.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Starting on February 19th 2022, I began to get text message advertisements from "SimplyJobs.com", "SimplyGigs.com" and "Ultimatejoblist.com", all from the same code, XXXXX, on my cellphone. My number is on the Federal Do Not Call list, and I never contacted any of these companies or gave them permission to text me. I sent the company notice that they were violating both Federal and State law, and ALSO "opted out" of the text messages, which was acknowledged by the message "you are opted out and will receive no more messages. For help, please call *******-****. Since that point, the company has sent at least EIGHT more messages. At this point, I need to speak to the company's ATTORNEY or LEGAL REPRESENTATION to resolve this matter. Not only is it a TCPA issue, it is also a harassment issue as well. They need to be aware that simply "removing my number" will not suffice at this point. I fully intend on vigorously pursuing this matter to it's legal conclusion.

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2022/03/29) */ We have investigated this matter and reached out to the consumer directly. DMS only contacts consumers based on express written consent under the TCPA. We have added the consumer to our Do Not Call list. Consumer Response /* (3000, 7, 2022/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company was never given consent, and on top of that, continued to send telemarketing texts after told to stop, and acknowledged that request. They refuse to take any responsibility for this. I intend on pursuing this matter via litigation if necessary. Business Response /* (4000, 9, 2022/04/15) */ Consent was received for multiple phone numbers associated with this individual. DNC requests were accepted for individual phone numbers when received. Now that we know all of the numbers are associated with the same individual, all numbers have been DNC'd. Consumer Response /* (4200, 11, 2022/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) AGAIN, even though they were specifically told to STOP, and acknowledged that request, my number ending in **** was telemarketer too via text, NINE more times. A cease and desist request was put in via the code XXXXX on 2/19/22. It was acknowledged by the company immediately. Yet, I continued to receive text ads on Feb 27, 28, 29, and March 15th, 17th, and 20th. A total of NINE (9) times after the request to stop. So even if consent was originally given, which it was not, the TCPA was STILL violated when the company did not stop when told to. I am offering DMS one last opportunity to resolve this matter. They need to have their attorney reach out to me no later than 4/25. Otherwise, I will forward this matter to an attorney that specializes in TCPA matters. Business Response /* (4000, 13, 2022/04/26) */ Ms. ******** We cannot discuss demands of this nature on this platform. We would of course be happy to discuss this further with you or your attorney. However, we ask that you please contact us at *****@dmsgroup.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩