Complaints

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On March, 22, 2024, I promptly paid Postcard $600 for postcard design. We have a contract. I sent all requested proof that our business was a legitimate education and training business., and also what we sold. Postcardmania's staff refused to complete our design. I requested that they simply complete the last few edits and then send our completed files but they refused. They will not answer any calls or emails. Tons of other customers are reporting similar incidents.

  

  Business response

  09/17/2024

  ******************* placed an order with our company for design work. During the creation of that design, it was realized that their business violates our policy that prohibits us from working with Multi-Level Marketers due to their reputation of making false promises to their prospective leads. This design was flagged due to it's guarantees of quick cash and envelopes full of money sent to anyone signing up for their program which seemed to only provide training materials as a product of their business. We have refunded their card in full and offered a thorough apology for not catching this sooner. Since then we've received hostile emails and at least 6 negative online reviews accusing us of discrimination. We will gladly send ******************* the design files for the work we did for them if that handles this situation and we can agree that no further contact will be made, including on public forums. 

  Customer response

  09/18/2024

   
  Complaint: 22249928
  
  I am rejecting this response because:
  

  Their design team accepted the job and took full payment. Only later did they all of a sudden request documentation which we gladly provided, and which they approved. Not once did anyone require any of the copy or images provided to not be included in the design. They continue to lie and label the business multi-level marketing, which it is NOT. We discovered later that Postcardmania and their employees have a long history of doing this to their clients, and then blaming the client when they fight back. I called and emailed several times to try and peacefully resolve this. My calls and emails were ignored, and we have proof of this. Afer weeks, a manager finally reached out with threats related to our legal complaints and reviews, including this BBB complaint. We will continue to share this horrendous experience with others through reviews and complaints, in hopes that other innocent clients no longer fall victim to their heinous business practices.
  

  Sincerely,
  
  *******************

  

  Business response

  09/19/2024

  While we would have preferred to have found an amicable resolution, were confident our decision was made with ethics and social responsibility in mind. These principles have allowed PostcardMania to become an industry leader in our 26 years of business and we will continue to operate with these values. Ive attached a copy of the design in question as it provides clarity to why this decision was made. 

  Customer response

  09/19/2024

   
  Complaint: 22249928
  
  I am rejecting this response because:

  As a final response, I would like to let those who are reading know that Postcardmania is notorious for doing this to others. Look at their negative, 1-star ****** reviews for PROOF of what really happens when you hire them. They don't even have a Yelp presence since **** refused to allow their fake positive reviews from staff, and instead highlighted the true negative reviews from customers who had horrifying experiences and got ripped off. For us, they never sent us the postcard files we paid them for. And only threatened to post our postcard design if we didn't remove our fair and legal reviews and complaints. Our battle with them will likely continue for years to come, and we are fine with that. We only want to warn other unsuspecting potential customers of their unethical business practices before they go through the terrible experience we suffered through. More reviews and complaints forthcoming.

  
  Sincerely,
  
  *******************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid for a marketing campaign with Postcard Mania. We received close to 600 to **************** return out of 4000 on 3 different occasions. This totals close to 2000 cards not delivered out of 4000 cards. This is 50% of cards not delivered. These post cards were returned to us via ***** The postcards gave various reasons such as: Return to ****** attempted not known unable to forward. Return to sender not deliverables as addressed unable to forward. Return to sender undeliverable as addressed unable to forward. Return to sender vacant. Unable to forward. Return to sender insufficient address.The mailing list was fake list and was sent to undeliverable addresses. I reached out to Postcard mania and let them know the issues. They told me that they were looking into it. No solution was ever presented to me. they just kept us waiting and still waiting. They were suppose to send someone from Fed Ex to come pick the returned postcards. This took several weeks. This is still pending and we are still receiving return postcards. Someone needs to know that this is happening and that nothing is being done about it. We should be reimbursed from this campaign due to close to 2000 non deliverable postcards that we were returned to us out of 4000. We are requesting a refund on on the postage and postage convenience fee starting from Feb when the postcards were being returned, and the new town mailer ad subscription. ******* - Feb ******* March $750.00 June $750.00 July $920.00 April $920.00 May $920.00 June $920.00 July $8393.60 - Total of refund request.

  

  Business response

  08/01/2024

  We were first notified of this issue on May 28th 2024 and have attempted to handle this directly with the client but our explanation was not acceptable. ***** list records were purchased on this order and list was sourced from a national list vendor that we've been working with for nearly 20 years. Our vendors guarantee a deliverability of 90% and when returns come in over that 10% ***** we collect them from the client, log the bad addresses and send to the vendor for an explanation. Our policy is to credit anything over that 10% towards future mailings. In this case, we were sent 214 returned addresses the first time we collected them from the client and after the second pick up we totaled 305 unique addresses returned as undeliverable. The number of postcards the client received back is higher since the client mailed to this list 3 times before alerting us to the issue with returns. So, since we received 305 postcards with unique addresses, they would have actually gotten 915 back but there are still only 305 unique undeliverable addresses found from this list which equals 7.6% of the ***** records in the list. Regardless of this number being below the 10% threshold, we always want to do right by our clients but we must balance that with a mutual understanding and the correct expectations moving forward. This client has already disputed charges with their credit card so unfortunately we aren't able to offer any further resolutions as our time and resources must now be allocated to preventing the theft of our products and services. 

  Customer response

  08/14/2024

   
  Complaint: 21996693
  
  I am rejecting this response because:

  I am writing to formally reject the response provided by your team regarding the issues with our marketing campaign. As a small business, we invested thousands of dollars into this campaign with the expectation that it would help us attract more customers. Unfortunately, this has not been the case. We are wanting a full refund. 
  The excessive amount of returned cards proves that potential patients and customers have not received the postcards, and the yellow stickers also show that these cards were sent to fake or incorrect addresses. Despite our concerns, the individual assigned to resolve this issue postponed taking any action, citing that they needed to wait for the postcards to be returned to your office before assisting us. This delay, coupled with prolonged periods of no communication, has caused significant frustration.
  I was also directed to contact the original representative who helped us initiate this campaign, only to be redirected back to the same individual who was unable to provide adequate support. The lengthy back-and-forth has unfortunately impacted our ability to dispute these charges through our credit card company due to the delays and lack of assistance.
  Additionally, the number of postcards returned to us was much higher than what was stated in the response we received, further confirming our concerns that this campaign was not executed as promised. To make matters worse, we are still receiving fake postcards in the mail even after the campaign has ended, which only adds to our frustration and concern.
  It is deeply upsetting that a company would take advantage of a hardworking small business by failing to deliver on services for which we have paid a substantial amount. We request a full refund for the services that were not properly completed. Please see photos that show the dates of these cards still coming back to us. 
  We hope to resolve this matter amicably and in a timely manner. Please advise on the next steps.
  Thank you for your attention to this issue.
  

  Sincerely,
  

  
  *********************

  

  Business response

  08/21/2024

  Unfortunately, we're not able to agree on the fundamental facts of this situation. When we originally addressed this issue with the client, they provided us with 305 unique returns. Unless there are returned cards still being withheld, this is what the client was able to prove. This means that ***** of their records were successfully delviered and they're attempting to be reimbursed for that marketing. They were informed of our 90% deliverability guarantee which I've included in my previous response and refused our offers of resolution stating that only a full refund is acceptable. All charges for this campaign have been disputed by the cardholder for a second time after the initial dispute was not ruled in their favor. The assertion that they are owed a full refund is based off false data and when asked to cooperate in proving these statements to us, we were met with hostility, credit card disputes and complaints on public forums. Unfortunately, we've exhausted our options to resolve this issue. 

  Customer response

  08/22/2024

   
  Complaint: 21996693
  
  I am rejecting the response because: I have submitted documented proof of the cards that I received back, clearly showing that the remaining cards were never picked up. The returned cards have dates from the post office indicating when they were sent out, as well as the reasons they were undeliverable. It is PostcardMania's responsibility to ensure that the list of names and addresses for the postcard campaign is valid.
  You mentioned that I only returned 300 cards, but I want to clarify that I sent back ************ one batch via ****** PostcardMania informed me that the process required sending the cards back through ****** and that a ***** representative would pick them up for processing. After multiple follow-ups with your team, ***** picked up the cards, but only once, and the batch contained 700 cards, not 300 as you stated.
  I followed up with the PostcardMania team member several times, starting from the end of May, and it took two months of persistent communication before I received any feedback. This delay is unacceptable. I also reached out to other team members at PostcardMania for assistance.
  I have photographic evidence of the cards I sent back, which I have already submitted to you. For each campaign, ***** cards were supposed to be sent out, and I received 700 cards back each time. This amounts to 17.5% of the total, leaving an 82.5% delivery rate, which is below the 90% you claimed.
  Even this last week, we are still receiving cards that are being returned because they were sent to fake or invalid addresses. Given this, we are due a refund. I am seeking a refund for the services we did not receive, as well as for the cost associated with the fake invalid addresses where cards were never sent. Many of these addresses were incorrect, leading to undeliverable postcards being sent to fake addresses, empty houses, vacant apartments, and non-existent locations.
  Thank you for your attention to this matter.
  
  *********************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good morning. I am filing this complaint after multiple attempts to try and cancel and get a refund on the remaining cards I purchased. this spring I paid $4500 to have ****** postcards sent to clients, split into 5000 to be sent at a time. The first order I was assured that the cards would make it well in advance of the promo expiration date printed on the card. However, the cards were not actually sent for 4 weeks. People didn't even start getting the cards until 3 days before the promotion ended, so I got approximately 5 customers out of this initiative. This was entirely due to Post Card Mania not shipping these out. I called to cancel and get a refund after this disaster and complete waste of money, but after 4 attempts and being sent to voicemail, I was informed that this would not happen again. I thought I would give them another try for the 2nd mailing. No refund or remailing was offered for the first campaign. During the 1st mailing I submitted artwork for a 4th of July promotion, but freaked out after it took 4 weeks to get the 1st promotion out and changed the date to July 22. They sent approximately half of the 2nd mailing to ********, 200 miles away from where I service. I have received approximately 0.01% return total on my promotion, which is abysmal and I place this blame entirely on Post Card Mania. Now they are saying that I signed a document consenting to have the July 4th promotion printed, and there is nothing they can do. I want a refund on the remaining cards that have not gone out to customers. This campaign has been an unmitigated disaster and has almost put me out of business, and again the fault is entirely with Postcard Mania.

  

  Business response

  07/17/2024

  **************** purchased his campaign on 5/10 and his design was completed and approved to print on 5/20. His job followed the communicated timelines and mailed 5/28, which was the day after the printing was completed. There was an expiration date for the advertised sale of 6/15/24 however, all of the postcards were delviered by 6/11/24 as confirmed by the **** mail tracking report found in the client portal. (attached here). If PostcardMania felt that these actions had a negative impact on this business, we certainly would have offered a remedy but the approved design was delviered to the intended audience before the end of the advertised sale and all communicated timelines were followed, including the **** delivery expectations for Standard class saturation mailings, which was the mail type selected by ****************. 

  Regardless, we want nothing more than an amiable resolution so we'd like to offer **************** a refund for his order, less the cost of the ***** postcards shipped by request on 7/1/24. The printing and shipping cost for these postcards amounts to to $1,039.00. so here is how the refund total breaks down: 

  Campaign Cost- $4,954.50

  Printing/Shipping of ***** postcards- $1,039.00

  Refund offered- $3,915.50

   

• Initial Complaint

  05/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  There must be an issue with the labels I bought -' 200 labels. I've sent out 600 postcards, 300 of them in envelopes, for a tutoring business that afvertizez even free tutoring. I have not received EVEN 1 CALL. It's absolutely impossible... true, I have had hacking and issues due to an falsely-*** ided criminal interfering with my business to obstruct it -- but in a booming tutoring market I would have gotten calls. I suspect the labels were incorrect, never reached the addresses. I request an investigation and refund.

  

  Business response

  05/28/2024

  On May 9th 2023 DIPLOMAT ************* purchased a list from PostcardMania of residents in a  specific zip code, making over $100k income.  That same day, a preliminary list count was pulled and sent to *********************** for approval. It was approved within hours and the receipt showing the email and IP address of the approving party is attached. Also attached is a pivot table showing the zip codes in the list to verify the correct geography was delviered. We've been in this business for over 25 years and only use list vendors who have a proven track record for high quality data. Records are updated a minimum of every 30 days, per the terms and conditions laid out to us by those vendors. There was nothing mentioned in the complaint that points to the inaccuracy of the list, just that no response had come from the mailing. 

  Regarding the lack of response to the mailings. PostcardMania only delviered a list on labels. We did not produce the marketing piece or set up the pieces for delivery. There are many things that can decide the efficacy of a marketing campaign, such as messaging, design aesthetics, timing, and repetition, to name a few. A lack of response to a mailing is not evidence of a bad mailing list but if there are other issues that point to this being defective, please provide that data for us to address. 

  We would have loved to help handle this concern internally but unfortunately, it doesn't seem we've spoken to anyone at DIPLOMAT *************.in some time and our follow up calls have gone unanswered since completing this cycle over a year ago. 

   

  Customer response

  06/06/2024

   Complaint: 21761446
  
  Postcardmania representative,
  Thank you for your reply. I have declined further business in light of this situation.
  Just to clarify: I ordered 2000 labels from Postcardmania on that occasion; and in total  I sent out 600 i.e. 200 at a time, three times over 2 weeks, mailed from different *****s. I am rejecting this response because of multiple reasons as describd below.
  1) please note the attached photos of some of the cards which have been characterized as very appealing by all the clients I've spoken with;
  2) several types of services are advertized: 4 languages for adults and children; test preparation (STAAR, SAT/ACT, etc) in which I am certified; plus art classes that have been very appealing to Asian minority clients based on the pictures in the ****** area where I sent out the cards;
  4) I also advertized exotic birds sales from out production unit;
  My point is that at least 1 Phone Call about these cards would have been generated out of 600 postcards mailed out. It is clear now that my flow of clients have been obstructed and redirected as part of the overwhelming witness tampering action I have experienced.
  Something wrong occurred to obstruct my advertizing. I am including my issue of illegal witness tampering actions by unidentified persons who -- I was told by credible school sources -- have shown ******** IDs to obstruct my educational work at 4 schools, too, after hampering the technological hiring process ("glitches" employees identified) and who also stopped my business work via technology. This situation has been reported to PDs since 2023.
  Regarding Postcardmania, I estimate that only an interferece with the validity of the labels could have resulted -- easily -- in such lack of response (e.g. the letters never reached anyone and were lost in the mail unreturned to me). Unless the client calls were stopped via my hacked phone, but upon verification strangers' phone calls have been reaching me. Of course, I cannot prove anything re. the postcards issue, and this course of BBB action re. Postcardmania will be closed once you receive the attachments for your records. I brought up this issue to raise the awareness of the Postcardmania management about this type of fraud that *** have involved some action ... bribery of one of their agents to invalidate the labels? ("mess up" street addresses?)... through computerized means before sending the labels to me by email. 
  
  
  Sincerely,
  
  *********************************

  

  Business response

  06/07/2024

  These accusations of fraud and wrongdoing are unfounded and devoid of factual evidence. All of the information we have to provide for this matter has been provided in our initial response. 

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Paid for ***** postcard design and printing $652.50 on 04-28-23 and postage $399.64 on 11-28-23 after they took so long to get the design like I had to design because they did not provide professional design. I told the "salesman" that I had just been ripped off and cheated by ******* nearly $3,000 for website design and SEO services - and all he cared about was upselling me and selling me more things. For instance he immediately started emailig that my website was not good and they would design one for some $300 or $400 more. I told him no way, but he kept emailing trying to sell me more or upselling me. Now we get the postage finally paid and around Christmas time, I get the one sample postcard they mailed out to ***** massage therapy practitioners and it is the small postcard NOT the big one they did bait and switch! This company mails samples and advertisement solicitations always using their large postcard - so one believes this is their Nitch! When I complained, they told me no refund but pay another $300 or $400 and we will mail ***** large postcards for you! Now why would I pay them anything else when they did a BAIT AND SWITCH , took so long to get the postcard designed and hit the mailbox at the worse time of year when people are busy with the holidays and travel!

  

  Business response

  01/05/2024

  On 12/1/22 and 3/23/23 PostcardMania was contacted by Iteracare.Pro in regards to our marketing services. To date, weve had no contact with anyone matching the name on this complaint. However, the email address (****************************)is the one provided to us by Iteracare.Pro in March of 2023.

  During the interactions with our marketing consultants, only one quote was created based on the conversations had over the phone. This was for ***** 4.25x6 full color postcards. On April 28th 2023 the quote was paid for and a copy of the paid invoice which outlined the products being delviered, was sent to the aforementioned email address on account.

  I have attached the order invoice here which clearly states the size of the postcards as 4.25x6. Ive also attached a screen shot of the sent email note in our system that automatically logs these actions.
  

  Upon review of the documents submitted by Iteracare.Pro in this complaint case, this email can be seen in their inbox with the attached PDF invoice referenced above.(Ive included a screen shot of their submitted image with that email highlighted and circled in red).

  Despite our transparency and our investigation which showed we informed the client on the product they purchased, we still offered to split the cost of their next campaign to help with this misunderstanding. This led to immediate accusations of fraud and threats of *** involvement. The client was unwilling to acknowledge the email and invoice sent and has continued berating our staff with false accusations of criminal activity. We do everything within reason to accommodate our clients regardless of the situation but we have to draw the line when someone choses threats and harmful accusations over civil mediation. 

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called this company to help my landscaping business in June of 2023 and they promised me the world and would get me all kinds of business, but that did not happen, I got 1 call from all the money I spent and told them I was not happy with their service and did not want to extend me service with them. They then took an additional $430 dollars from my account and told me I did not cancel that service, which I clearly did. All they tried to do is upsell me on all of their services. Again, I got 1 call from their service after spending $4,000. They mis represent their selves to consumers.

  

  Business response

  08/25/2023

  In May of 2023 ************** purchased ***** postcards with ***** list records along with our Everywhere Small Business suite of online marketing products. On 5/24/23 ************** gave approval for his online products,which went live the following day. As of 8/25/23 Mr. ****** ads have been displayed ******* times resulting in ***** clicks to their website, as shown in their client dashboard (screen shot attached). As you can see in the screen shots of the order form and product approval Ive included, we clearly state the terms of billing associated with this product. This is also outlined in our terms of service which Ive also included here with Mr. ****** acknowledgement of those terms.

  
  Out of the ***** cards purchased, only ***** have been mailed. We have been encouraging ************** to continue marketing since repetition and consistency are vital elements to the success of any marketing campaign. Our sales process includes a disclosure explaining that we cannot guarantee results which is something outlined in our terms of service as well.

  
  At this point, ************** has $955.33 in undelivered products and services and we intend to refund him this amount and discontinue our business relationship. After a thorough review, we determined we made no promises regarding his results and feel he was unreasonable in our attempts to handle his concerns. If he can produce a communication showing his request to cancel the online marketing services prior to his billing on 8/24/23 then the refund total will include that amount as well. 

• Initial Complaint

  08/07/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Terrible list 1/2 came back first time, modified list and a lot came back second time. **************** promised refund but did not give credit or refund! Poor communications contacted President who did not bother to respond! Did not get one single response from mailing. Thats never happened in 70 years of us doing mailings! Very poor response and communications with PostcardMania! All of this this year 2023 and we spent several thousand dollars.

  

  Business response

  08/17/2023

  Our Quality Control staff spoke extensively with multiple contacts at ******************* Company and offered various solutions for handling these issues . While no list can be perfect, getting a high volume of returns is rare. When it does happen it often is caused by improper data handling by the **** who's role it is to report when an address is vacant or unoccupied. Regardless, it's our nature to take as much responsibility for these situations as we can, within reason. Since we were unable to present a workable solution to ****************, we'd like to return the funds for the products yet to be delviered on his campaign which equals $1,167.57.

  Customer response

  08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The postcards delivered was not the postcard that I approved. The postcard delivered is missing the picture of the person who is going to provide the service being advertised. This is a very significant mistake made by PostcardMania which makes the campaign of no value to us. We asked for the exact postcard I approved to be mailed out again but they refused and insisted I pay for mailing the postcard. I told them I am not going to pay for their mistake more than I am already doing by missing out on potential clients. I no longer want to do business with them as they have failed to correctly deliver on the first of three campaigns I paid for. I want a full refund as non of the campaigns was successful.

  

  Business response

  07/28/2023

  A headshot was missing from the final mailed version of ********************** postcard design. We offered to reprint the cards and cover the addressing fees, however since the **** successfully delivered his postcards to the intended addresses, postage compensation was not offered. We've been unable to convince ****************** that this mailing will still benefit his business but it was never our intention to stop working towards a resolution. It's unfortunate that he felt the need to take this concern to a public platform but regardless, we're willing to re-mail his ***** postcards to prevent further upset or escalation. 

  Customer response

  08/06/2023

   
  Complaint: 20339433
  
  I am rejecting this response because: I need to clarification. Are you going to mail the ****************************** you are going to mail it to the ***************** my original mailing list? 
  
  Sincerely,
  
  *************************

  

  Business response

  08/17/2023

  The offer would be to re-mail

  Customer response

  08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me on the understanding that "re-mail" means mailing to the intended recipients not to me or to my business address.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Postcardmania added $895 for some nonsense that I never asked for and didn't even know existed. Even after my very clear opposition to this type of trickery they added an additional $400 for services that I specifically asked them to not provide

  

  Business response

  06/13/2023

  **************** purchased a campaign of ***** postcards with the "Everywhere Small Business" suite of online marketing products. Shortly after placing his order he informed us that he did not want to use the online products purchased with the campaign. Changing an order is a simple and quick process and there were multiple options for getting this handled. However, due to the abusive language **************** chose to direct at our staff, we are processing a full refund back to his credit card for all undelivered products remaining and will be permanently closing his account with **********************.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased postcards from postcard mania. ONLY because they called and emailed about 4 times a day and kept lowering the price, as in desperation. They sent me 108 emails from September to December. 108!!The cards were to go out to specific zip codes. I was clear that I did not want the cards to go to buildings with multiple units, because they will be in a stack by the mailboxes as "current resident". In addition, I asked that the cards be sent when the weather was nicer. We are a moving company and few people move in winter. I asked that 250 cards go to each zipcode. They ignored all of my requests. All cards were sent to one area and I received ZERO calls from the postcard campaign. I asked for a copy to be sent to me, they couldn't give me one! I wasted my money. I asked for a refund or a partial refund. They told me NO and offered me a sherpa blanket. A sherpa, why, to keep me warm when I can't pay my bills because they messed up my order? They are unwilling to work with me at all. Now I am requesting a full refund.

  

  Business response

  01/16/2023

  
  ***************** contacted PostcardMania via our web sites live chat feature on September 10th 2022.
  A Marketing Consultant from PostcardMania followed up on 9/12/22 and sent two quotes for review based on that conversation.
  On 9/19/22 ***************** paid $459.00 for ***** 4.25x6 postcards, a design, mailing list and addressing services via her Master Card.
  The design was started and after a few rounds of changes it was approved to go to print on 10/14.
  A detailed list of the zip codes and routes was sent to ***************** on 10/18 and was approved by her the next day on 10/19 (see attached). The approval can be verified as ***************** as we ask for a digital signature and the email captures an IP address (See highlighted area in Mailing list Approval attachment).
  On 10/26 she filled out her mailing checklist and stated that she wanted to mail 200 at a time. The next day on 10/27, Mrs. ******* Account Manager called her to discuss the mailing and she was informed all ***** cards must be mailed at the same time. On 10/28, ***** card were scheduled to mail to her approved list and a confirmation was sent to ***************** with the full information.
  ***************** contacted us with this same complaint in December of 2022 and this same data was presented to her at that time. She requested samples to be mailed to her but all ***** cards were mailed. We offered to print a run sherpa which is just a proof of her printing but she refused.
  PostcardMania provided services to ***************** based on her specific requests and completed these actions with her approval.  The products and services purchased have been fully delviered so there is nothing to refund, per her request. 

  Customer response

  02/14/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  This is my second dispute. First = ********. I'm sorry if you didn't understand that a sherpa was not a fair trade for like $900.00 worth of postcards that were all dumped in one location. According to the logistics of the emails and what we came up with, Postcard mania did the exact opposite, and then acted like "Ta-da" we accomplished just what you ordered! No, my dears. You have done nothing but waste paper, waste my time, waste my money, that sherpa could've been donated to a homeless person, AGAIN...LOUD AND CLEAR..for the people in the back. I am demanding some sort of agreement to refund (financially) the money we've wasted by using this company. we realize that people worked on them and whatnot. We can not accept anything less than 75% of what we paid. We're just trying to dig ourselves out of this hole you've thrown us into. I look forward to your answer. Please do not let your answer include **** free prints (postage is the most expensive, or that sherpa. All those items are off the table. The only thing on the bartering table at this point is money. Yes, I said it. It's been downhill since we worked with postcard mania. Just trying to gain back as much as we can and carry on.
  
  Sincerely,
  
  ***************************

  

  Business response

  02/14/2023

  First, a sherpa is a term we use for a specific type of color proof. One of *********************** initial complaints was that she never received a seeded proof with her mailing. This happened because she specified on her mailing checklist that she did not want to be seeded on her mailing . Our solution was to print a "sherpa" proof and send it to her but she refused that solution at the time. I apologize that this term caused confusion. 

  When we spoke with ******************* about this issue, we explained that despite the facts of us mailing to the exact zip codes she approved in the exact quantity we scheduled with her approval, we were willing to place another ***** postcards on her account. This would effectively replace 100% of her order to handle a miscommunication we did everything within our power to avoid. She refused this offer and has since dispute the charges for her delivered products. We wish ******************* nothing but luck in her future marketing endeavors but at this point, we done everything within reason to handle this amicably. 

  I've attached the documents used on the previous complaint as well as the write up done outlining the entire campaign. Also included is the mailing schedule send to ***************** on 10/28/22 the week before her mailing took place. These documents show PostcardMania remained committed to transparency every step of the way. 

  Customer response

  02/14/2023

   
  Complaint: 18683112
  
  I am rejecting this response because:
  

  I am not happy with the response from the business.  How would anyone know that "sherpa" was their word for design or whatever?  In regular laymen's terms, a sherpa is like a blanket or a person from the Himalayans. 

  So to send something like that to a customer is just ignorant and useless. I asked that all my cards be sent to different buildings.  Not to apartment buildings with ********************************************************** the trash.  I gained nothing from this.  Not one phone call.  Not one job.  It was a waste of my time and money.  All I'm asking is that I be given some sort of refund. Something. I'll even settle for half of it, even though every cent was a waste. Yes, they made the cards, and yes they had their points of production all covered.  The problem arose at the time of mailing.  Not only the actual time but the way and like I said addresses sent to. I asked to only send to homes and 2-story buildings, not to apartment buildings with multiple floors.  I still don't get what a "sherpa" would do for me.  What I need is my money back.  Businesses that trick you into purchasing products they know will not help you, are horrible.  I would be ashamed to work there.  They went back and forth on the price.  Sent like 10 emails a day. I'm disgusted I gave in and made the order. Please, process a refund, you know you did my business wrong.  You know the whole ordeal was a waste , please just refund my money.

  
  

  Thanks!

  
  

  Kristy 

  **************

  
  

  Customer response

  02/14/2023

   
  Complaint: 18683112
  
  I am rejecting this response because:

   

  I am not happy with the response from the business.  How would anyone know that "sherpa" was their word for design or whatever?  In regular laymen's terms, a sherpa is like a blanket or a person from the Himalayans. 

  So to send something like that to a customer is just ignorant and useless. I asked that all my cards be sent to different buildings.  Not to apartment buildings with ********************************************************** the trash.  I gained nothing from this.  Not one phone call.  Not one job.  It was a waste of my time and money.  All I'm asking is that I be given some sort of refund. Something. I'll even settle for half of it, even though every cent was a waste. Yes, they made the cards, and yes they had their points of production all covered.  The problem arose at the time of mailing.  Not only the actual time but the way and like I said addresses sent to. I asked to only send to homes and 2-story buildings, not to apartment buildings with multiple floors.  I still don't get what a "sherpa" would do for me.  What I need is my money back.  Businesses that trick you into purchasing products they know will not help you, are horrible.  I would be ashamed to work there.  They went back and forth on the price.  Sent like 10 emails a day. I'm disgusted I gave in and made the order. Please, process a refund, you know you did my business wrong.  You know the whole ordeal was a waste , please just refund my money.

  
  

  Thanks!

  
  

  Kristy 

  **************

  
  
  

  

  Business response

  02/14/2023

  PostcardMania has provided documents showing ***************** approved the exact list specifications that were used to address her postcards and that an email was sent to her before the mailing explaining the quantity and date they would be mailed. I've provided both of these documents here once more for review. Despite this total transparency, ***************** continues to insult and belittle our company and the staff that worked so hard to help promote her business. At this time, we've determined everything was ***e correctly, per the approvals given by **************** therefore no refund can be justified. Had we found that anything was ***e outside of what was specifically approved by *****************, we would gladly accommodate. However, we do not refund for fully delviered products or services when delviered in the exact fashion in which they were approved.  

  ***************** is also commenting about delivery issues with the ***** stating they were left in piles to be thrown away. However, no evidence has been presented to support this viewpoint.We would be glad to help her address this concern with the **** if she can provide evidence her postcards were not delviered properly by the **** but we *** not feel this is the case. 

  Customer response

  02/15/2023

   
  Complaint: 18683112
  
  I am rejecting this response because: I think they are a ripoff. oh, and  Great customer service.  I'll be sure to share my experience with everyone. I think any future customers should know what they are getting into before accepting your contract. 

  Word of mouth is the best form of advertising. I hope your postcards and never ending phone calls from 4 different sales people can outweigh the reviews I'm going to share with the internet world. 

  Have a great day!
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩