Complaints

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My roof was put on 3 years ago, Nolands roofing came out, and they were so eager to get my business. I had to wait almost 3 years because they decided to sue my insurance company that wouldn't pay for my roof but they have lawyers, and they knew what they were doing to get the insurance company to pay. Three years before they actually repaired my roof after the insurance paid, I still had to pay my deductible, which I already used my deductible for the same storm inside of my house, but **** said thats not how it works and I had to pay my deductible. again, on top of ******. After the storm, there was 4 shingles off, I called Nolands right away, and they told me it would be ***** to 2000 to fix 4 shingles. The roof was only 3 years old. They do nothing to help you, after you have an issue. There is no follow-up or customer service after the fact. I spoke with the **** who sold me the roof apparently, when their repair people come out, they can't tell you what's going on until your salesman calls you and tells you sorry, theres nothing we could do about it unless you want to pay two thousand dollars. I informed **** that the people that did my siding on my house was more than willing to get up on my roof and fix it, they didn't even do the roof!! He said, (well, if they're willing to do it, then let them)..They replace my siding on my home. He even went out of his way and bought the bag of shingles, so I didn't have to make a trip. Kudos goes to **********. Thank you *****..you are the bomb! That's the company that helped me with my roof repair, not Nolands Roofing, who did the work and got paid handsomely for it.. Yes, they seemed happy to help, when you need a roof, but If you need any help after the fact, customer service does not extend after the job is done!!! Poor customer service!!

  

  Business response

  01/03/2025

  We have tried to contact the homeowner upon receipt of this complaint in an effort to discuss a positive resolution.  Although we do have costs associated with repairs due to Hurricane damage, we would be willing to cover material cost for the bag of shingles required in this instance as an effort to show good faith and come to a positive resolution.  We will continue to try to reach this homeowner so that we can come to an agreement.  

  Customer response

  01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  It is just a shame, I had to go to this extreme to have Nolands help there customers and abide by there warranty.
  Sincerely,
  
  ******** ****

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2017 a new roof was needed and put on by Noland's Roofing. Up graded shingles were purchased at that time for winds up to 135 mph. After Hurricane ****** earlier this week, a roof inspecter came from Noland's Roofing and they stated the shingles were not properly applied in 2017 and the roofers they used at that time have since been fired along with some management. We do feel not feel it is our total reponsibilty to have to pay for another roof (with State Farm and our large deductible) for a product not properly applied. The total amount we paid with insurance in 2017 ($13,714.42). Today the ******** inspector said our new roof that would be needed will appx cost ($20,000).

  

  Business response

  10/12/2024

  Nolands has contacted this homeowner, this roof was completed in 2017, there has been zero issues since install until we had a major hurricane hit the state of Florida on 10/10/2024. This roof when it was completed was passed by the city inspector that all was good. This was Damages from Hurricane Milton. 

  Customer response

  10/12/2024

   
  Complaint: 22411858
  
  I am rejecting this response because: I was home the entire time during the roof installation and inspection. The supervisor was rarely on the premises as the work was being done. When the city inspector came out he okayed the finished work without getting on the roof. There was an area of plywood that was bad and needed to be replaced. I took pictures and they were shown to Noland’s Roofing as well as city inspector. Noland’s supervisor got up in attic and placed a 2 x 4.  There is now a low concave depth area over that bad area. I also took pictures of shingles that came off during the recent hurricane showing the installation was not done properly. 
  
  Sincerely,
  
  Burton Hair

  

  Business response

  10/14/2024

  This roof was replaced in 2017 and has had no problems until Hurricane Milton

  Customer response

  10/16/2024

   
  Complaint: 22411858
  
  I am rejecting this response because:

  More Information

       

  Sent Via:	Email (ODR)
  From:	Burton Hair
  From Email:	Burton Hair
  To:	BBB Serving Central Florida
  Subject:	More Information
  Date Sent:	10/15/2024 3:10:16 PM
  Date Read:	10/16/2024 7:27:10 AM
  Attachments:

  
  
  

  Noland’s Roof inspector verbally informed me a new roof was needed after inspecting my roof. Since that time I’ve contacted another company and the inspector verbally stated that the roof can be repaired and a new roof is not needed. He too got on my roof to inspect. My concern now is Noland’s taking advantage of me
  
  Sincerely,
  
  Burton Hair

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  roof covered by insurance $30,000.00.......$500.00 deductable out of pocketimproper install on solar attic vent ******* inch skylite installed on bathroom 10 inch fixture.......10 inch dome installed on 13 inch skylite in kitchen......roof leak, water stait and fan grille around bathroom exhasut fan....all this took a full year to be resollve (pain and suffering......thinking the saga was finally over..SURPRIZE ! dryer was acting uo, called for a duct cleaning and after watching the tech get his equipment UNSTUCK, found it loaded with fiberglass insulation.....tech went into the attic anf found the duct was never corrected the the roof unit....****** sent a few tech's out to hookit correctly and they discovered a half dozen areas where sunlight was coming in around the eves. and also found animal f**** in the attis. I called ****** pest control to handle the problem.....between the pest control and the dryer duct my out of pocket expence was around $2,000.00. Allthese things were sent to ******, buy no reimbursement as ever gotten. not a phone call, letter or anything' a ssecretary said if you are thinking about a lawsiut, read your contract, you will be surprised. I need $2000.00 to cover my out of pocket expenses

  

  Business response

  09/16/2024

  We are working with this homeowner and will be contacting them today. 

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 7/19/24 at 2pm I made a claim to my insurance company for AC damages. About 330 pm that same day a salesperson from Noland's roofing came in and was eager to call the insurance company and put in another claim for the roof. I stated that he needed to advise them of the ac claim I had already put in he never mentioned it. I should have known from then this would be a mess! They have never wanted to give us a quote, and that did not sit well with me. After they came out to insp my roof they have never contacted nor called us. I have expressed in email and verbally and have tried to call them with no return call back. I do not want to do business with a company that shows no interest in customer but quick to collect money! I want them to release me of any business with them so I can move on with fixing my roof with a more reliable company. I feel they fast talked me and stated at any time, if we did not want to work with them it would be at no cost to us. Now they want 20% of what???? The came out to do a free estimate that, but I never got a quote when I asked for one from day one multiple times from day 1! I was told by salesperson that we needed to wait on the insurance to release a check before a quote could be given. I asked my insurance comp is that so, and others and they said no it is not true. all in all, Noland's roofing seems to be swindlers, and I do not want to work with people with poor customer service and poor business tactics. all in all my husband was not present in all this, and I feel as though I was taken advantage of. its almost 3 months later and they have never reached out to us after the so called free eval and now since the check has been released, they still haven't reached out to us. it took my insurance sending an email to them. I wish I would have come on here to read their reviews before I allowed them in. Hoping with this complaint that they do what is right and release themselves to my insurance company and no charges against us!

  

  Business response

  09/12/2024

  We will be contacting this homeowner to see if we can come to an agreement. 

  Customer response

  09/13/2024

   
  Complaint: 22270770
  
  I am rejecting this response because: I simply want them to send an email to my insurance company advising we are not working together and move on with a reputable roofing company. 
  I lost faith in 3 months no one called checked up or even care about our hhome situation. I should have been contacted a long time ago. I'm still waiting on call back from the branch manager after I got an email from someone at the office who stated she couldn't do anything for and to reach out to *****! Nope no need to get in any deeper situations. 
  Sincerely,
  
  ***** *******-**********

  

  Business response

  09/18/2024

  Our Orange City Branch Manager has been trying to get in touch with the homeowner via phone with no luck, we will continue to keep trying. 

  Customer response

  09/19/2024

   
  Complaint: 22270770
  
  I am rejecting this response because:
  They claim they have tried to contact me and I have not received any communication from them. No phone call no emails no reply to my attempts to them as well. All they need to do is send an email to my insurance company releasing me of any connection with them! 
  Sincerely,
  
  ***** *******-**********

  

  Business response

  09/23/2024

  If you could please call Nolands Roofing Office at ************ or the Orange City office at ************, we have left messages on the number we have on file and also send an email to the email address that we have on file. 

  Customer response

  09/26/2024

   
  Complaint: 22270770
  
  I am rejecting this response because: The are lying about any calls and have received 1 email 2 days ago advising to call and speak with ***** *******. I have called 2 times and have been told he is in a meeting and will call back! He never does. I do not and will not do business with such a flimsy company! All they need to do is contact my insurance company by email and release me of any business and obligations with them! They are playing games and at this point I will start looking for legal advice! 
  
  Sincerely,
  
  ***** *******-**********

  

  Business response

  09/30/2024

  Nolands Roofing has many calls put into this homeowner with no response, unless we have the wrong number on file. We have already sent the letter of cancellation on 9/24/24 at 9:31 am, and have also tried to contact the homeowner just to tell them that. 

  Customer response

  10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

  Thank you for releasing me of any and all obligations. 

  I hope in the future you are honest and reach out to your customers with concern and professionalism. 

  
  Sincerely,
  
  ***** *******-**********

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -******** inspected storm damage 1-24-24 stated new roof was needed and to contact insurance -Insurance approved $1279 in damages -******** referred us to ***** Law who filed intent to sue the insurance company -5-9-24 adjusters met and agreed to a settlement including new roof, siding replacement, soffit + facia repair, depreciation values, interior drywall, patching, and painting among other things -Prior to receiving settlement summary, **** ******* attempted to have us sign a contract for $31,067.33 for the roof replacement only. No other repairs were included. We declined, at this point, no one would give us access to the settlement summary -We received a competitor's quote at $18,281 -We questioned **** regarding price discrepancies and missing work from his quote, he had no clear answer -******** added siding and soffit + facia "as needed" we declined. "as needed" is not specific enough for a contract -We requested that ******** use the entire settlement to replace the roof, all siding, soffit + facia repairs & pay the attorney while we repair the interior -**** declined stating that is not scoped by insurance -7-2-24 ******** said we could pay 20% of the settlement to get out of the contract -7-4-24 in an email to ************ *******, VP of ********, we showed a settlement breakdown and listed who would cover what work -7-12-24 ***** replied that he would either honor ****** last offer or replace the roof only for $22,228.76. We declined -7-19-24 We responded with an offer, they have not responded, today is 8-27-24 -******** has attempted to unjustly enrich themselves by taking way more money from the settlement than the work they would be providing. Their initial quote was 70% higher than our other quote. ******** refuses to offer a fair and equitable price for the work. We also feel ******** pressured us to initially sign and after seeing the way they conduct themselves, we do not trust the quality of work they would provide

  

  Business response

  08/29/2024

  We are working with this homeowner to try to come to a resolution 

  Customer response

  08/29/2024

   
  Complaint: 22203188
  
  I am rejecting this response because: the business still has failed to even attempt to contact us for over a month and a half.  
  
  Sincerely,
  
  Andrew Rehm

  Customer response

  08/29/2024

   
  Complaint: 22203188
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 8/29/2024 9:56:35 AM
   
  Complaint: 22203188
  
  I am rejecting this response because: the business still has failed to even attempt to contact us for over a month and a half.  
  
  Sincerely,
  
  Andrew Rehm

  
  
  Sincerely,
  
  Andrew Rehm

  

  Business response

  10/04/2024

  Nolands roofing has already resolved this complaint. 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Please See Attachment

  

  Business response

  06/28/2024

  We have been in contact with this homeowner and all has been resolved! 

  Customer response

  07/11/2024

   
  Complaint: 21904317
  
  I am rejecting this response because: Noland's Roofing has not been in contact with us. My attorney contacted them as she is trying to resolve the issue. Council's advise was to proceed with agreement. Noland's Roofing employees came to our home to our home on 06/24 to collect proper signatures from both me and my husband and an actual contract was signed. Yesterday afternoon, 07/10/2024, I received a phone call from my attorney asking me if the roof has been replaced and I informed her we have not heard anything back from ******** since they were here on 06/24. She advised she will be in contact with them to inquire about the hold up. Therefore, NO, nothing has been resolved. 
  
  Sincerely,
  
  *********************

  

  Business response

  07/18/2024

  We do apologize for the communication, however, this roof has indeed been completed. It was completed on 7/17.  

  Customer response

  07/18/2024

   
  Complaint: 21904317
  
  I am rejecting this response because: The roof is halfway done. The work was initiated yesterday 07/17. Workers left at approximately 3:30pm without completing the work. They did not return today. Again, the replacement of the roof was started on 07/17 but never finished. Please see attached photographs taken at 4pm today 07/18/2024. 
  
  Sincerely,
  
  *********************

  

  Business response

  07/22/2024

  I have spoken to the homeowner, this roof is indeed completed. We were waiting on the county inspector to do an inspection. 

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The job was done on April 13, 2022. The job was to replace the roof due to several leaks, the job was finished but done incorrectly and on April 1 2024 I called them due to a leak in the garage coming from the roof, they came on April 11, 2024 and told me they would come back on April 15,2024 to do the necessary repairs, they came, did the repair and left without waiting for me to come and make sure the job was completed correctly, once I noticed what they had put in the roof, I called them right away and told them I didn't like the way the repair was done, we've been going back and forth about this matter because they just want to put a piece of metal to cover it up, and also told me that if I wanted it differently (the way the roof was from the beginning) I would have to pay $1,500 for materials. I'm supposed to have a 5 year Workmanship warranty according to the contract that we signed. I just want my roof to be fixed the way it used to be when they did it the first time.

  

  Business response

  06/10/2024

  Good afternoon,

        We are working with this homeowner to take care of the issue. We did go out and take care of the leak under the workmanship warranty. We also fixed the area up to code. The homeowner does not like the way that it looks. 

  Customer response

  06/11/2024

   
  Complaint: 21802684
  
  I am rejecting this response because:

  The leak on the roof in the garage was fixed without issue on the inside, the issue lies on how it was fixed on the outside, I have attached the before and after photos. I live in a community that has a *** and this causes issues with the *** guidelines. I just want it to be fixed the way it was supposed to be from the outside. 

  
  Sincerely,
  
  ***********************

  Customer response

  07/05/2024

  Noland's roofing, has not gotten in touch with me since June 11,they said they will called me  back,.They want me to pay 1,500.for materials. I will like to know what else can't I do to get this fix .They know that the worker's did a mistake. They didn't put the material were it was to be installed. 

  

  Business response

  07/19/2024

  Nolands Will be reaching out to homeowner to try to resolve this claim. 

  Customer response

  07/24/2024

  As of today 7/24 /2024 I'm still waiting for Noland's roofing to fix my roof, they got in touch with me. So I will wait to see until the end of July.

  Customer response

  07/24/2024

   
  Complaint: 21802684
  
  I am rejecting this response because:
  

  Consumer

  Most Recent Message

  Date Sent: 7/24/2024 11:48:31 AM
  As of today 7/24 /2024 I'm still waiting for Noland's roofing to fix my roof, they got in touch with me. So I will wait to see until the end of July.

  
  Sincerely,
  
  ***********************

  

  Business response

  08/05/2024

  This repair has been completed!

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  5 years ago ****** roofing installed a new roof on our home. On part of the roof they installed a low pitch Certainteed roofing system at their suggestion. Since the installation of the roof it has leaked several times, but Nolands roofing has been good about sending someone out to repair it.This November I actually noticed the roof was sliding down off the roof and separating at the seams. I immediately called Nolands roofing and they sent out ***** or ***** to look at the roof.He stated that it was a roofing failure due to manufacturing and they would have a representative come look at it and get it replaced. He assured us this would be fixed at no cost to us as it was a defect in the roofing system. Since then nothing has happened we have called several times and ***** or ***** does not return our calls. I talked to ***** at Nolands roofing in January I stated I was frustrated because no one has resolved they issue, she was nice of enough to look into and returned my call and told me someone would be out soon to look at roof and figure out a solution. Today I called and was told to talk to ****** in production, but he was unavailable and will return my call. I am doubtful about anyone returning my call.

  

  Business response

  02/12/2024

  I have spoken with ******************* and set up a site visit for 9:00 A.M 2/13/24. After the site visit the proper course of action will be taken to correct the issue.

   

  Customer response

  02/12/2024

  I will close complaint once the I problem is fully resolved 

  Customer response

  02/22/2024

   
  Better Business Bureau:
  

  The Vice President of the company contacted me the same day I made the complaint.  He came to my house the next day, within a week my roof was replaced.  I just think it is sad that after 3 months of no response from the company, it took such an extreme measure to find a resolution to my problem. Just someone returning my phones calls would have been reassuring.  I think ******** roofing should work on better communication to customers.  Certainly this was either an installation error or a manufacturing defect, neither involved me as the customer, it should have just been replaced and ******** roofing should have dealt with who was responsible.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Multiple issues since the beginning. Job not done.

  

  Business response

  09/29/2023

  We have already been in communication with this homeowner and are looking to have this resolved in the next several days. 

• Initial Complaint

  07/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Noland's Roofing, Inc., Clermont, FL is holding, since 03/28/2023, $27,857.07 of me and my wife's money and refuses to give The have done NO work and provided NO materials to our house. Under pressure from the Mercer Team, my wife signed a contract, in our home, that was not adequately explained to her. Noland's Roofing has threatened to charge us for their FREE evaluation and estimate. The contact lady in the Noland's Roofing in Clermont threatened me with all kinds of charges. I have asked for our money back and they refused to return it. I am 78 yrs. old and my wife is 74 yrs. old. I believe that we are being abused financially because of our age. Noland's Roofing phone is 353-242-4322 and the ****** Team phone # is ************* 

  

  Business response

  08/07/2023

  It appears there was some confusion about the process that has been straightened out. We are in the process of moving forward with Mr. ***** roofing project.

   

  

  Business response

  08/22/2023

  Noland's Roofing and Mr. ***** have decided that it is in the best interest of both parties not to continue forward with our business relationship. All funds have been returned to Mr. ***** and we sincerely hope that whoever he contracts with to complete his project has an easier time than we had.

  Customer response

  08/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** ******* *****

  Noland's Roofing has refunded my money that they were holding.  It is too bad that a 78 year old man had to go thru everything I did to get my money back.  I am satisfied with the end result but not with the hassle I had to go thru to get this result.  I consider the case closed with the great help of the BBB.

  Respectfully,

  ** ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩