Complaints

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Refusal to fix truck under warranty. Refuses to refund expenses that were spent to guarantee the truck being fixed. Completed job without prior approval.

  Business response

  01/22/2025

  In going thru the records, it appears this started on 5/31/23 when *** ****** reported a loud squeal, we drove the vehicle and could not duplicate the issue. There was no charge for this diagnostic action. His next record was on 5/7/24 when customer stated he is hearing a squealing noise or chirping sound. Our tecs drove the vehicle and confirmed a noise (see notes for visit on 5/07/24) the issue was addressed and repaired at no cost. on 5/18/24 *** ****** stated that he still hears the same issue. A tech drove the issue and stated he very rarely was able to hear a noise after multiple road tests Was advised to return if/when the problem returns. The vehicle was safety tested, and no corrections were made and there was no charge. 

  *** ******** next visit was on 10/26/24 stating the vehicle is making the same noises as before, a squealing or chirping sound during slow speed. The vehicle was test driven with the customer and was not able to confirm the noise, check notes on the visit. *** ****** returned on 11/18/24 stating a rotating squeak when driving. Tech test drove and confirmed the ********** noted that the noise went away when lightly applying brakes. we cleaned and adjusted the brakes and noise was still present. the rear rotors were machined (they were warped) test drove the vehicle again and the noise was gone, this test drive was with *** ****** and his father, and the noise could not be duplicated. Customer was charged ****** as the vehicle had ****** miles and this was deemed normal wear and tear on the rotors. 

  *** ******** next visit was on 1/18/25 stating the vehicle between 10 - 40 mph makes a rotational squeak and changes with the speed not RPM. Our tech test drove the vehicle for 75 miles and was unable to duplicate the noise.  we removed the shaft, inspected the U-joints and carrier bearing and found no defects. test drove total of 90 miles still not able to duplicate the noise. Again there was no cost to *** ******. 

  We have gone above and beyond and the only charge was for something that was normal wear and tear. 

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the 23 August 2024, My wife and I went to Daytona Toyota to buy a car. We ended up buying a 2025 Toyota Camry. During the buying process, the financial representative, ***** ********, sat down with us to sign papers. When we got to the warranties for the car she showed us the four options that we had. I then asked her, "Do I have to buy one of these warranties to buy the car." She replied stating, "Yes, you have to have one of these." So we proceed to pick one. After we drove the car home, we realized that the dealership never gave us copies of the paperwork like they said they would. We called the dealership and after four days, we then received the paperwork. After reading over it, the warranty contract stated that we did not need to have a warranty package on the car even though ***** informed us that we did. We then contacted ***** to remove the warranties. That next weekend we went back to the dealership to sign new paperwork which still has not been filed to this day. After we realized our loan did not change, we called both the dealership and the bank. The dealership never filed the paperwork and did not have a copy anymore. The attached PDF is the paperwork that they still have not filed.

  Business response

  10/29/2024

  The paperwork has been filed and the warranties were removed from the contract. The payment will not change since the warranties were financed and not paid in cash. The total of the loan was lowered to reflect the removal of the warranties. The customer can call their lending intuition to verify and see the new total owed on the loan. 

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started a complaint of knowledge against this car dealership when the finance gentleman sent my credit to another bank without my permission on buying this vehicle 11-2023. I did not go any further as the manager called me and told me they were making him take retraining courses.I went to Daytona Toyota today for schedule of maintenance on my 2023 Tacoma. I was looking into trading up to 2024 and had questions as to why this truck had no power it seemed on the highway. When I test drove prior to buying salesman ********** will retrieve his last name- knew I wanted a V6 and needed 5000 lb towing capacity at least.Thats what I test drove.What they sold me was a V4 with 3600 *** towing capacity and never said different. I see this as a bait and switch. I put 10 k down on this truck and price was still 28 k-at end which is price of V-6. I found this out at Toyota today when looking at trade in. Their response was-salesman is no longer here-I wasnt involved-sorry about your luck . Unless I wanted to drop another 5 k trade in and pay 48 k on actual ******************************************************************************************************************* any further

  Business response

  07/03/2024

  ****************** brought her complaint to our attention last month, we had her come into the dealership to trade her out of her truck into a different one with the **6 motor. We worked a great deal for her as we were giving her the full amount owed and selling her a new Tacoma at a reduced price. She declined because the price of the new truck was more than the original Tacoma. Our team reminder her that the **6 Tacoma was more expensive and wanted it for the same price as a 4 cylinder truck. 

  Customer response

  07/03/2024

   
  Complaint: 21856720
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  07/10/2024

  When I went to the dealership originally to purchase the Toyota the salesman was aware it was a V-6) that I needed to have for towing purposes. It was a V-6 that I was shown. Basic 4 Cylinder 23 Tacomas in November 2023 are below 29K. I paid 39k which was cost of basic V-6 yet received basic 4 cylinder. There only answer is that salesperson is no longer there.

  Business response

  07/15/2024

  As stated in our first response. We are over allowing to wash her trade. But a V-6 truck costs more than a 4 Cylinder engine. We provided her a great deal on a new V-6 Tacoma but she wanted it for the same price as a 4 cylinder one. 

  Customer response

  07/15/2024

  Actually you requested another 10K down and had payments at almost double what they are now. 
  your salesman was intentionally misleading and your financial representative was supposedly re-educated for his improper conduct.

  As I stated before-if I came to your dealership with my husband this would have never occurred.

  Customer response

  07/15/2024

   
  Complaint: 21856720
  
  I am rejecting this response because:

  Actually you requested another 10K down and had payments at almost double what they are now. 
  your salesman was intentionally misleading and your financial representative was supposedly re-educated for his improper conduct.

  As I stated before-if I came to your dealership with my husband this would have never occurred.

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck was towed to your shop for repair from a car accident on Nov. 24th. It remained there until Feb 2nd when ***** instructed us to pick it up. Upon picking the vehicle up, I noticed several things wrong. I jumped in the truck and the check engine light was on, in addition to other lights. The rear passenger light was constantly illuminated, pieces of the floor covers were missing, the bolts on the front passenger wheel well were missing, and the driver's door handle was loose. I live in **********, so I had a three-hour ride ahead of me and asked for them to be fixed before I left.***** was able to correct the check engine light before me leaving the shop, however, less than 100 miles down the road my truck began to make a loud scrapping noise, and the front was shimming and making popping noises on turns. I pulled over, called the shop but it was closed. The next day, Saturday, Feb 3rd, I finally got ***** on the line, and he said that I can take it to another shop and that they could fix it. I scheduled an appointment with ********** CDJR for that Monday. On Saturday am, I pulled off the rear wheel and discovered that the heat shield surrounding the drum was flat against it causing the noise. The kicker is that when I sent those pictures to ***** to show him what I found, he said that his tech, "never took the wheel off" to check for damage. This is on the side the vehicle had both doors repaired completely!! Unbelievable. Now, 6 months later, I am still without my truck, your employee refuses to communicate with the insurance company and the repair shop, and I paid you guys my deductible for work that was done incorrectly, as well as work that you missed when completing the original repair. I expect this re-repair to be 100% covered by your company and done by the end of May. ***** has the pictures and the estimate in his email.

  Business response

  06/06/2024

  This complaint has been resolved. Post repair, the vehicle was taken to ********* Chrysler, Dodge, Jeep, Ram for a complaint about the drivability of the vehicle. After an inspection on the vehicle, it was determined that the front drive axles were bad which were not loss related as well as the steering gear assembly which was replaced as part of the claim. **********, the service advisor at ********* the only reason the vehicle was not drivable was due to the axles being removed and not the steering gear. The steering gear itself comes prebuilt and requires no assembly before install. A bushing that is part of the assembly was not installed properly which was the cause of the issue. ***** reached out to the customer as well as ********* and authorized the corrective repairs. The customer as accrued no expenses and has been made whole.
  
  
  *********************
  Collision Center Manager
  Daytona Toyota Certified Collision Center
  966 W. ******************
  **************************************
  P. ************
  F. ************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Toyota dealership has had my vehicle for nearly 3 months. They are charging me for services and parts resulting from a collision I had April 1st. My insurance company has been told the dealership representative will not agree to fix my car. The dealership stated that multiple parts are not connected to the accident & therefore not covered. My car was an otherwise perfect condition before the collision. Collision department took pictures of the car including the dashboard showing there were no check engine lights or any other hazard lights. I am being charged for multiple *****************

  Business response

  05/23/2024

  Customers vehicle was brought to service for wiring light issues and for a stalling issue. Diagnosis found that the trans ECU had failed. The customers insurance would not cover the repair since it appeared unrelated to the body shop repair due to an accident. The dealership to the customer at no charge a rental vehicle for 1 month while we attempted to get the insurance company to cover the repair. in the end the insurance company would not give the approval for the repair and that left the guest responsible for the payment of the repair. 

  Customer response

  05/24/2024

  I have not received a resolution or any further communication from Toyota regarding my issue.

  Customer response

  05/24/2024

   
  Complaint: 21681149
  
  I am rejecting this response because:

  I have not received a resolution or any further communication from Toyota regarding my issue.
  
  Sincerely,
  
  *************************

  Business response

  05/24/2024

  This is an issue with her insurance company. THEY have rejected her claim. Again we helped the best we could and provided a loaner vehicle at no cost to her for 1 month while we and the cust. delt with her insurance company. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a new Toyota Venza from Daytona Toyota, cash 2 months ago. After signing all the papers, sales rep only gave us 1 key fob saying they would send the next key fob within 4-6 weeks. Now dealer says we have to contact Toyota ambassador service. They told us wed have it by the end of March, today they said wait another month. We cant rely on the national contact people, we need the dealership to advocate for us so far have gotten no help.If we misplace the single key fob, we have no car.Think they are all waiting for us to say ok, charge us for an extra key fob. We have gotten such a run around, its time for the dealer to take care of their customer!

  Business response

  04/19/2024

  This is a Southeast Toyota issue. We are at their mercy with the keys. Toyota has a release issue and will be sending the 2nd keys to the customers directly. 

  I have been in contact with Toyota and Southeast Toyota's customer relations department and there is no quick or easy fix.

   

  Customer response

  04/19/2024

   
  Complaint: 21532218
  
  I am rejecting this response because: There is no timetable for receiving a second key fob, dealership could pay for a new key fob, but refuses.

  Never forewarned before,signing contract that we would not receive 2 key fobs, but did sign the You Owe document that the dealer owed us a second key fob. Were told by salesman that wed have it in 4-6 weeks.  That was *** & its now the end of April.

  We have no relationship with SE Toyota and dealership does not seem to be advocating for us, the customer.

  
  Sincerely,
  
  *********************

  Business response

  04/30/2024

  The key is ordered and will be here on 5/01/24. customer has an apt. to have the key programed on 5/01/24 @ 2pm

  Customer response

  05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought 2019 ****** Outback 1/20/2024 ,drove home, radio was beeping, going haywire.Returned next morning. They said bring back for service on Monday morning. So I was there Monday, ****** took to ****** to have checked. Later I got a call from Service manager ***** ,** recorded messae, he said his tech guy could not create any problems on system, nothing wrong with radio, and to come to pick up car. a lie. It talked to ******, she told me she took to ******/ ***** a technician looked at there. I called ***** he he told ******* that info system screen was delaminated and need to be replaced. ***** told me the info system would cost around ***** and could take a month to get part So ***** service manager lied and did not want to honor warranty, where is the integrity? I guess they did not want to pay and put me in rental car for a month. So On 1/23/24 I purchased a different car, a 2020 Camry. After giving them ******** more. I went out to pick up car, I was rushed to pick up my daughter at school. When I went to back I saw that the car was dented up in back on trunk lid 9 x 3 dent and scratched side light Lense. I showed sales manager ***** and he said to take car and they would fix with **** in body shop. I was upset because now I have a devalued car that will probably not match faded paint. People when I sell will probably notice the rear lenses will not match due to fading as well as trying to match 4 year old paint on top of lid. Later ***** said they would get new trunk lid preprinted from Toyota. Later I talked to **** via text who runs body shop and she said they will paint the trunk. (Pictures online show a dusty cluttered environment), another lie told to me. The body shop is rated 3.5 stars with many one star. Finally they returned my trad,e they stole the first aid kit and a wiper blade was missing I almost scratch the driver window. I had to purchase a new wiper for over 35 dollars and still have to buy the ** first aid kit.

  Business response

  01/29/2024

  We have done and taken back two different deals with this gentleman and have returned any funds he had paid to Daytona Toyota. I have attached a "we owe" sheet where ************************ took possession of his original vehicle. He signed off with initials as to the following:

  I am 100% satisfied with the resolution to return my VW ***************** and my payment of $4006.

  The vehicle was returned in great condition and satisfactory.

  nothing else promised or implied. 

  We have met our end of the agreement and stand pat on his initials when he retook possession of his VW. 

   

  *****************

  Customer Service Manager

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Dec 5, 2023 I purchased a used SUV from Daytona Toyota. As part of there purchase, I purchased a 'service contract'. On December 26,2023, I notified Daytona Toyota by email that I wanted to cancel the service contract. A full refund of $2353 should have been sent to *********** ************ As Of Jan 18, **** that refund has not been received. The finance manager at Daytona Toyota has not been helpful, only offering lame excuses about it taking ***** business days. Soon its will be a month and I still don't have my refund. JM&A required me to cancel the contract through the dealership. I have done my part, but Daytona Toyota seems to forget about you once they have your money.

  Business response

  01/19/2024

  I apologize for the wait, it does take some time to process. It was processed at the warranty company on the 16th and should be noticed on the payoff shortly.

  Thanks

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Not returning my calls and still havent received my license plates

  Business response

  12/01/2023

  The license plate was sent out the same day the complaint was received. We, Daytona Toyota, had to wait for the plate from the State of Florida DVM.

   

• Initial Complaint

  11/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  11/17/23 I went to this dealership with an approval letter from my credit union. I had financing already and they were aware that I was not interested in any other type of financing. They pulled my credit anyway-dropping it 15 points and sent it to one of their banks. Finance managers name -****

  Business response

  12/01/2023

  I have reached out to Ms. ******* and have discussed the transaction and the conversation went as follows. . She came in with a Pre-Approval letter in where the letter stated “some restrictions and limitations may apply” this means the deal would still have to be submitted through them and they would require a credit report to be submitted with the deal as standard procedure.
  As for us submitting the credit to another lender, our finance Manager believed he would be able to obtain a better interest rate and save Ms. ******* some money.  
  As to her credit dropping it is standard for a persons credit to drop after a major purchase.  There is always a bounce back after payment have been made for a month or two.
  Also note that Space Coast CU rate would have been lower but was turned down doe to a past history that was not sown on the credit bureau reports.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩