Complaints

• Initial Complaint

  10/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  First of all this dealership is a scam no wonder there ratings is 4.3 DO NOT GO TO THIS DEALER STAY AWAY THEY TOOK ADVANTAGE OF RETIRED SENIOR DEPENDING ON SOCIAL SECURITY WE WILL GO TO THE NEWS, my dad in good faith bought a new santa Fe because he liked mine so much he decided to take his old lease which was a santa fe as well and buy the new model. So everything was worked out with payments and down payment this was back in July 29th now he just received a nice little letter saying that he owe $1,200 on behind payments from the previous ******** which the dealership never told him he had to still pay his previous 3 remaining payments mindful this is not his first lease trade he has always lease cars. Always the dealer has paid the remaining balance as long as it was within 3months or so. So he expected the dealership to take care of it or at least explained to him or tie it up into the down-payment or something said about it at least, NOTHING WAS EVER SAID ABOUT IT NOT FROM THE SALES PERSON OR THE MANAGER NOTHING ABOUT THE REMAINING PAYMENTS. We went to the dealer to try to resolve this issue they didn't give a c*** all he kept saying was well you signed here, My response was HE WAS NEVER TOLD ABOUT THE REMAINING PAYMENTS NOT EVEN A OPTION WHAT HE WANTED TO DO WITH THE REMAINING PAYMENTS. NOT TO MENTIONED the paper was filled out by them not even his hand writing, checking off boxes REAL SETUP LIKE IF HE WORKS THERE AND KNOWS WHICH BOX WAS TO BE CHECKED OFF, HE IS A MAN WITH ONE HARM LIVING ON SOCIAL SECURITY TO BE TAKEN ADVANTAGE OFF LIKE THAT ITS DISGUSTING WE WILL BE TAKING THIS TO THE NEWS!! THEY WERE RUDE AND DIDN'T CARE ABOUT TAKEN CARE OF IT, AS A MISUNDERSTANDING ON THERE PART. HE DID THE DEAL IN GOOD FAITH AND WAS HAPPY WITH HIS CAR WHEN HE GOT THIS LETTER $1200 FOR A RETIRED MAN WAS A GUT PUNCH AND TAKEN ADVANTAGE.

  

  Business response

  10/29/2024

  *** **** ****** returned his lease for a 2022 Hyundai ******** on July 29, 2024. During his visit, we presented him with two options: One: he could either trade in his vehicle towards a new purchase or Two: simply return the vehicle to us, which we would then return to Hyundai Motor Finance on his behalf. *** ****** opted to return the vehicle and not trade it in.
  
  *** **** ****** signed the necessary lease return agreement (see attached). Its important to note,that on vehicle returns, that Delray Hyundai is not responsible for any additional costs and fees, which may include the final months of the lease,mileage overages, and any damage or wear and tear on the vehicle. In ***Olivia's case, he was responsible for $280 in excess wear and tear, $869.16 in unpaid lease payments, and $80.44 in taxes. Again, *** ****** chose to return the lease to Hyundai Motor Finance. Please refer to the attached documentation for further details.

  We recommend *** ****** reach out to Hyundai Motor Finance to discuss any charges. He is also more than welcome to call and speak to our GM., *** *******. 

  thank you

  ****** Isaacs 

  Customer response

  10/29/2024

   
  Complaint: 22484651
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

  

  Business response

  10/29/2024

   

  Again, Mr ****** chose to only return his vehicle and have Delray Hyundai facilitate the paperwork. He will need to reach out to Hyundai Finance direct to discuss the details. 

  thank you

   

   

   

  Mr. **** ****** returned his lease for a 2022 Hyundai ******** on July 29, 2024. During his visit, we presented him with two options: One: he could either trade in his vehicle towards a new purchase or Two: simply return the vehicle to us, which we would then return to Hyundai Motor Finance on his behalf. Mr. ****** opted to return the vehicle and not trade it in.
  
  Mr. **** ****** signed the necessary lease return agreement (see attached). Its important to note, that on vehicle returns, that Delray Hyundai is not responsible for any additional costs and fees, which may include the final months of the lease, mileage overages, and any damage or wear and tear on the vehicle. In Mr. ******** case, he was responsible for $280 in excess wear and tear, $869.16 in unpaid lease payments, and $80.44 in taxes. Again, Mr. ****** chose to return the lease to Hyundai Motor Finance. Please refer to the attached documentation for further details.
  We recommend Mr. ****** reach out to Hyundai Motor Finance to discuss any charges. He is also more than welcome to call and speak to our GM., Mr. *********************** you
  ****** Isaacs 

  Customer response

  10/29/2024

   
  Complaint: 22484651
  
  I am rejecting this response because:

  There was no transparency in this deal he was not told how was he paying for the remaining payments in the lease he was returning, or if he wanted to add into the deal that was happening no explanation at all this is not the first time he returns a leased car so this is not our first rodeo the dealership always takes care of the remaining payments left. In this case we believe the finance manager pocket this money or the dealer instead of paying off the remaining payments, I was also told by someone that was very rude in your dealership MR. **** it all that there was no way to look how many months was left in the lease that's a bunch of BS our family has always done lease deals, he knew how many payments and maturity of loan was left so please don't insult my intelligence. We want a full compensation of what the letter my father got from hyundai $1,200 MAYBE YOU SHOULD TAKE IT FROM TBE SALES MAN THAT DIDN'T CLARIFY EVERYTHING TAKE OUT HIS CHECK IN PORTION OR COME UP WITH A SOLUTION SOMETIMES YOU WIN SOME SOMETIMES YOU LOSE SOME AS A BUSINESS OWNER BUT AM NOT GIVING UP ON UNFAIR TREATMENT OF A SINIOR CITIZEN ON SOCIAL SECURITY TO BE TAKEN ADVANTAGE OF. SO EITHER COME UP WITH A SOLUTION OR I WILL KEEP GOING WITH THIS THANK YOU.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2008 Hyundai due to recall. Brought it in on Thursday,July 25th and as of today I still have no car. Dealing with the business is horrible. Unprofessional techs and staff. No one ever answets the phone and when they finally call you they just jerk you around. I read all the negative reviews but had no choice since this was a Hyundai recall. Now I know why all the reviews were negative!

  

  Business response

  08/02/2024

  To address ****************** complaint.  His vehicle has been with our service department since the 25th of July. It was explained to him at the time it was going to be a few days, since we were waiting on particular recall parts. Shipping does not occur Saturday or Sunday. The manufacturer only provides them in limited quantities. ****************** was offered a loaner this week. Our advisors update our customers as work is being done. We welcome ****************** to reach out to the service manager **** for complete details and updates. Thank You 

   

   

  Complaint:

  I brought my 2008 Hyundai due to recall. Brought it in on Thursday,July 25th and as of today I still have no car. Dealing with the business is horrible. Unprofessional techs and staff. No one ever answets the phone and when they finally call you they just jerk you around. I read all the negative reviews but had no choice since this was a Hyundai recall. Now I know why all the reviews were negative!

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My hyundai sonata's engine seized while driving home in March 2024. The car was towed to the Delray Hyundai dealership and determined to be the engine recall. They never called with updates or to check in until June 25th to state they were doing the engine replacement and I need to replace my exhaust pipe. They insist it broke spontaneosly on its own and refuse to repair or replace it. The cost would be $1255 + tax which they claim is parts only. I've inspected the vehicle and showed photos to multiple body shops including an exhaust shop who confirm this part did not break on its own. I offered to purchase the loaner vehicle and then tried to purchase a new hyundai despite this issue and was not treated well by their team. I picked my original vehicle up this morning and had been reassured it was operable and had been driven. The hybrid engine light started flashing after 5 miles from the dealership. I called service and was advised this was fine and safe to drive. I drove a total of 6.8 miles to an exhaust shop where the owner repaired the exhaust pipe. He also noted coolant all over and dripping from the bottom of my car which required further testing. The cars engine light is still on and the engine is making a loud rattle. The shop owner advised the car was not safe to drive and I had it towed to hyundai. They are refusing a loaner vehicle and have not returned my calls to state if the car arrived via tow and what the expected repair would be. All body shops and my 3rd party warranty company have confirmed this is a hyundai failure and advise an attorney. I have photos and videos to back up my claim. The dealership does not have any photos to support theirs.

  

  Business response

  07/05/2024

  **************** did bring her vehicle into Delray Hyundai, and it was determined that the engine was to be repaired under recall. The service team explained to the customer that the exhaust pipe was damaged and needed to be repaired. Not only did the dealership present **************** with a price, but they also offered her a price for her vehicle to trade it in. The customer denied the repair and the purchase price towards a new vehicle.  **************** then brought the vehicle to a non-Hyundai OEM third party repair shop to have the exhaust pipe repaired. Since the work was not done by Hyundai, the repair shop is responsible for resetting the computer and lights on the vehicle. They failed to do that.  The vehicle was brought back in by the customer and Is currently being reviewed by Hyundai trained technicians.  Any of these repairs are covered under warranty. Any additional damage or repairs to the exhaust is not covered by the dealership, since *********************** to a non-authorized repair shop
  Thank you. 

• Initial Complaint

  06/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid the dealership $534 when my monthly lease cost is $453.83 for my Hyundai Tucson on 5/25/24 with the expectation that my license plate transfer and renewal fee were covered. Since my registration sticker was set to expire on 6/29/24, I had every expectation that the renewal fee would be paid with the transfer. I have been around and around with these people for weeks with no accounting for the remaining $71.07. Since I now have to pay the full fee from the *** in person, I want a refund for the $71.07 extra I paid them. Please note that they refused to give me a line by line accounting for the $71.07 through an email, suggesting that I drive 25 miles each way or about 30 min in the car each way for something that can be sent in an email. Insisting that I spend an hour of drive time, mileage on my car, and gas money is not ok. They need to make this right.

  

  Business response

  06/17/2024

  ********************** purchased a vehicle from Delray Hyundai. When the dealership went to renew her tag, it was rejected due to the fact that the tag was coming to its 10-year life span and would have to be replaced. The system would not even allow us to renew it. We offered ********************** two options. The first option was to just transfer the plate to the new vehicle. She would then have about 30 days left on this tag/plate before she would have to renew it with the **** The second option was to have us purchase her a new plate. She opted to only have the plate transferred and she would have the renewal herself.
  Attached is the documentation from the title company showing her vehicle information and that the FL tag could not be renewed due to its age. In addition, is a breakdown of the cost of Registration Fee. It cost $67.85 to transfer the tag on her behalf. 
  Again, all of the options and tags 10-year age was provided to the ********************** at the time of vehicle purchased. 
  Thank You
  
  
  
  *************************
  *******************************************************
  Daytime Phone: ************
  E-mail: ***********************
  
  
  The details of this matter are as follows:
  
  Complaint Involves:
  Refund Or Exchange Issues 
  
  Customers Statement of the Problem:
  
  I paid the dealership $534 when my monthly lease cost is $453.83 for my Hyundai Tucson on 5/25/24 with the expectation that my license plate transfer and renewal fee were covered. Since my registration sticker was set to expire on 6/29/24, I had every expectation that the renewal fee would be paid with the transfer. I have been around and around with these people for weeks with no accounting for the remaining $71.07. Since I now have to pay the full fee from the *** in person, I want a refund for the $71.07 extra I paid them. Please note that they refused to give me a line by line accounting for the $71.07 through an email, suggesting that I drive 25 miles each way or about 30 min in the car each way for something that can be sent in an email. Insisting that I spend an hour of drive time, mileage on my car, and gas money is not ok. They need to make this right.
  
  

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in **. I leased a vehicle from Delray Hyundai on March 16,2024. They told me they would file for my NY registration. Today is June 13 and NYS DMV has no record of receiving any paperwork from the car dealer for my registration. I have called this dealership over 75 times in the past 2 months. Usually no person ever picks up the phone. I have left too many messages to count , imploring someone to return my call and advise me of WHY my registration application has not be processed. I have the 4th temporary license plate that expires tomorrow. Without the registration or the issuance of a 5th temporary license plate I cannot drive the car and am left immobile. I already suffered a 9 day period where I couldnt use the car because the previous temporary license plate expired. I paid $2879.64 in NY State tax and have made 4 payments of $421.17 for the lease. I find it not only frustrating that no one in management will resolve or respond to my plight. No one has the decency to call me back with any information on how to resolve this situation.

  

  Business response

  06/14/2024

   

  Mrs. and **************** did purchase a vehicle from Delray Hyundai. While we understand their frustration in getting all their paperwork, the slow time frame has to do with the out of state registration of ********. As for the comments of no one returning their phone calls, that is just unfair. *****, the sales manager has been in constant contact with them. He went out of the way to speak to the manager at the third-party title company on their behalf. Attached is documentation from the title company in the state of *********

  Delray Hyundai treats all customers with respect and take every situation seriously.

  Thank You. 

   

   

  ***************************
   
  I live in **. I leased a vehicle from Delray Hyundai on March 16,2024. They told me they would file for my NY registration. Today is June 13 and NYS DMV has no record of receiving any paperwork from the car dealer for my registration. I have called this dealership over 75 times in the past 2 months. Usually no person ever picks up the phone. I have left too many messages to count , imploring someone to return my call and advise me of WHY my registration application has not be processed. I have the 4th temporary license plate that expires tomorrow. Without the registration or the issuance of a 5th temporary license plate I cannot drive the car and am left immobile. I already suffered a 9 day period where I couldnt use the car because the previous temporary license plate expired. I paid $2879.64 in NY State tax and have made 4 payments of $421.17 for the lease. I find it not only frustrating that no one in management will resolve or respond to my plight. No one has the decency to call me back with any information on how to resolve this situation.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10/14/2023 I purchased a Certified Pre Owned Vehicle.2020 Hyundai ****** with ***** miles.The vehicles display stated I needed a service after only putting 2892 miles on the vehicle.I have just recently moved from ******* to ***************I booked a service for the vehicle here in ************** for a service at Parkway Hyundai in ********** ***************Much to my horror this dealership told me I need 4 new tires immediately as they all have dry rot.They were as shocked as I was that the deanship in ******* would sell me a car with tires a in such condition after passing the so called Certified Pre Owned inspection.The cost of this is going to be around $1023.95.It is very disturbing that a company would put a person on the road with this tires plus the fact they were very much aware I had a long drive from ******* to **************.

  

  Business response

  06/04/2024

   

  ************ purchased a certified 2020 Tucson on 10/14/2023.  *** vehicle was in perfect driving condition and met CPO requirements including the tires. 

  In order for a vehicle to meet Hyundai Certified program it goes through a 170+ point inspection. **************** vehicle was inspected and passed all requirements to become certified. Attached is a copy of all documentation of the certification. On the inspection the points under Tires and Wheels, *******, clearly shows everything meet Hyundai's strict requirements. All pages of the certification have been signed by the service manager, technician and the customer. 

  We are more than glad to setup a call with ************ to review her vehicle and the certification requirements. 

   

   

   

  On 10/14/2023 I purchased a Certified Pre Owned Vehicle. 2020 Hyundai ****** with ***** miles. *** vehicles display stated I needed a service after only putting 2892 miles on the vehicle. I have just recently moved from ******* to **************. I booked a service for the vehicle here in ************** for a service at ****************************** in *************************. Much to my horror this dealership told me I need 4 new tires immediately as they all have dry rot. ***y were as shocked as I was that the deanship in ******* would sell me a car with tires a in such condition after passing the so called Certified Pre Owned inspection. *** cost of this is going to be around $1023.95. It is very disturbing that a company would put a person on the road with this tires plus the fact they were very much aware I had a long drive from ******* to ***************

  Customer response

  06/04/2024

  Why am I not surprised at this response, thank you for your concern.
  If I make a mistake, I don't deny it and if it is very severe, I would apologies.
  I did make the mistake of not getting the vehicle independently checked when I first purchased.
  I cannot prove that the tire rot was there at your inspection, but I do have the remark from the dealership here in ************** that this vehicle should not have passed inspection with the condition of the tires.
  I will put this down as experience not to trust your dealership, which fortunately I will not have to use again.
  

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased as 2023 *************** that was supposed to be Certified Pre-Owned on 2/27/2024. I traded in a vehicle that had a loan balance and the dealership was supposed to pay off the loan. The dealership did not payoff the loan for over 30 days resulting in me having to make an additional loan payment to protect my credit. After visiting the dealership and calling and emailing the sales manager for 3 or 4 days, they finally paid off the balance of the loan on 3/27/2024, which was $412 lower due to me making a payment. I was told by the sales manager that they would mail me a check after they received the title, which is not the way it should work. I have made numerous phones and emails that are not returned and it is now 5/3/2024 and no check. Further, one day after we purchased the vehicle the engine light came on. The salesperson told us that the service department was backed up for several weeks and just take the car to any Hyundai Dealer. I took the car to ************************************, and they told me the engine light was from an old code that was not reset. Delray Hyundai then called to tell me that the paperwork for the *** was never turned in so that they would have to do the Certification process again. They pretty much admitted the car never went through the Certification and that was just an "oversight on their part". It turns out that there was a bad valve in the turbo charger. The bottom line is that this dealership is not honest, does not return phone calls or emails and still owes me $412. I have filed complaints with the ************************** ***** of ***** Vehicles and Palm Beach County Consumer Compliance, who told me that there were other complaints about this dealer as well. I will get my $412 even if I have to file with the small claims court. My message is to stay away from this dishonest and unsympathetic dealership.

  

  Business response

  05/10/2024

   

  To respond to ****************** comments on the certified pre-owned vehicle purchased in February 2024.

  Delray Hyundai agreed to pay off the loan. Loan payoffs can take up to 90 days to go into effect. During that time, ****************** had a payment on his sold vehicle deducted. Delray Hyundai agreed to reimburse him for this payment. A check was cut for reimbursement on 3/27/24. ****************** claims he did not receive it. Upon bringing it back to our attention, the original check was voided and a new check was issues on 5/8/24. Check was ******* to ******************. Attached is a copy of the original issued check, the new check and proof of the ***** shipment.

  As for the claim that the vehicle was not certified, that is 100% untrue. The vehicle was inspected and certified prior to the purchase. Hyundai the **** not Delray Hyundai, did not add it to their records. That is why when they went to CC Hyundai, they did not have a record of it. ****************** vehicle was protected under certification. No one at the dealership said or admitted it was not done or it would take weeks to get done. The vehicle was completed on our end prior to delivery. 

  Again, please see attached documentation for customer overpayment.

   

  Thank You 

   

   

• Initial Complaint

  03/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This business has been practicing malpractice when it comes to the servicing of my vehicle which should be covered under warranty. They have been non-communicational and outright lying to me about servicing my 2017 Hyundai Elantra and its engine issues which is common among the Hyundai brand. My warranty company "Fidelity" and myself personally have tried for a month to get them to give us basic updates so that I can have my car repaired under warranty. My car is financed and we have the proper paperwork but the managers at this business ****** and ******* in the service department have been particularly deceptive in how they conduct business and communicate if you ever come into contact with them. We have tried several times to reach them and get things resolved professionally and properly but to no avail. My items are still in the vehicle and no progress has been made in a month since my vehicle was put into their care. It is with great sadness that I write this complaint but after a month of trying to resolve the issue it must be done. I hope to have my vehicle serviced and returned to me under warranty this month(March 2024) before further action is taken legally.

  

  Business response

  03/05/2024

  *************** purchased his 2017 Hyundai Elantra from Maxon Hyundai in **********. The vehicle was not documented as a CPO by *****. Prior to the repairs Delray Hyundai submitted all claims to Fidelity and they rejected all repairs, again due to the fact the vehicle is not deemed as certified. Our service manager ******************** spoke to the owner on 2/27 at 3:25pm and explained this to him. In order for the work to be completed under warranty, **************** needs to contact the dealership he purchased the vehicle from, and they need to correct all documentation.  Thank You 

   

   

  Customer response

  03/06/2024

   
  Complaint: 21378835
  
  I am rejecting this response because:

  I spoke with ******************** and explained the situation on a recorded line that myself and Fidelity spoke with Maxon Hyundai in ** and the *** warranty is valid in their system and up to date in the Hyundai computer system. The Delray Hyundai dealership just needs to review it and correspond with Fidelity to fix my engine issues under warranty which they have failed to do. My representative has been working on the situation but we have repeatedly been hung up on by the service department or not have our voicemail messages returned.
  
  Sincerely,
  
  *************************

  

  Business response

  03/08/2024

  Delray Hyundai's service manager, ******************************* was able to talk to Hyundai, the dealership of purchase and warranty company and get the vehicle certified. All work to be done is currently being resubmitted for approval. ******************** has spoken to ****** and updated him on the status. thank you 

  Customer response

  03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a ******* for cash on 1/15/24 and turned in a ****** on a lease. They NEVER terminated the lease and I was **** for the lease payment 3 days ago. We immediately reached out the ****** financial to learned that they have no record of the lease ending. We then attempted to call our salesperson and left a message and sent an email. Called the next day and left another message for the financial office....we never received any response to our messages or emails. Followed up with ****** Financial yesterday late afternoon for guidance and was informed that they JUST received the lease termination from the dealership, however, they cannot credit back the lease payment and we have to get the monies back from Delray Hyundai . No one returns our calls or answers the phone or responds to emails. They are obviously monitoring them because they terminated the lease a day after we called.

  

  Business response

  02/21/2024

  
  To respond to ********************* comments and concerns. He purchased a new ******* on 1/15/24 and traded in a Jaguar.

  The payoff was agreed and setup to go Chase Auto Finance. This accounting process can take up to 30 days to be completed. The payment transaction was completed on 2/12 and was *****d to *************** See attached ***** label sent to Chase.
  
  Leading up to the payoff, the owners are responsible for contacting Chase and letting them know the car was Sold and canceling any automatic reoccurring payments. The dealership is not responsible for this. For any payment made due to this situation between 1/15 and 2/12/24, the owner will have to make arrangements with ***** for a credit/reimbursement.  Delray ******* did everything as promised, in a reasonable time frame, all of which was explained to the owner ******************.  If ****************** would like to schedule a call or an appointment with our GSM, ***** who he met and spoke with during the entire transaction, we will be more than glad to set up a call.

  
  

  Customer response

  02/22/2024

   
  Complaint: 21310450
  
  I am rejecting this response because:
  1.  The dealership at no time told us it was OUR repsonsibility to contract Jaguar.  We purchased the car on 1/15/24 on the guarantee that they now owned the car and the responsibikities under the lease.

   

  2.  They took NO action for 30 days and only did when we contacted them questioning why we were still being charged for the lease from Jaguar.

   

  3.  We contacted Jaguar and they said we were powerless to do anything until they were notified of he lease termination from Delray Genesis.

   

  4.  Jaguar Financial has emphatically stated that this was the dealership's responsibility once they entered into the Purchase Agreement with us conditional on them assuming all lease obligations and that they OWE us any monies charged.

   

  5.We  will be contacting the ******* ********** of ******** Affairs, ******* ***************** ******* ********** of ******** and Professional Regulations, ****** ********** of ******* Safety and Motor  Vehicles,  and the Forida Attorney General.  WE have already filed a complaint with Genesis ********* office.
  Sincerely,
  
  ***************************

  Customer response

  02/22/2024

  I have included the agreement and there is not place that mentions the Buyer's obligation to contact the leasing company when the vehicle is turned in as a trade-in. i just filed a complaint with the ******* ********** of ******** Affairs and will continue to file complaints with ******* and **************** until the monies are refunded to us

  

  Business response

  02/23/2024

  ******************,

  Delray ******* agreed to make the payment of $21,424.83 for the payoff of the Jaguar. Attached is a copy of the check for the agreed amount to *************** as well as the ***** label and purchase agreement.

  As stated previously, it can take up to 30 days for all payments to be processed. Payment was handled within a timely manner.

  As for updating information to Jaguar, under the Federal Pricing Act, for the customers protection, dealerships do not have access to customers personal information. Any additional payments or price discrepancy, needs to be addressed by ****************** and Jaguar and these payments would automatically go back to the customer, not ********************** *******. 

  Please review all documents attached. We welcome **************** to speak with our GSM or Finance for any additional information.

   

  thank you 

  Customer response

  02/26/2024

   
  Complaint: 21310450
  
  I am rejecting this response because:  They payoff was supposed to happen as of 1/15/24 and they did not ***** anything to ***************** until 2/12/24... month later.  It was their duty to notify the leasing company immediately.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My Hyundai ************************* the care of Delray Hyundai since 9/13/2023 after it was towed off of Interstate 95. While driving, the car engine stopped. I was told by *************************, *************************** of Delray Hyundai the car will not be diagnosed today (9/13/2023) and he will take the car and get back to me. Delray Hyundai texted me the next day (9/14/2023) a complimentary Multi-Point Inspection link without the engine's diagnostics report. For two weeks, I called and email ************************* and I got no responses. I kept calling and Delray Hyundai's receptionist told me ***** no longer works there and she will transfer my call to a manager who told me he will get some to assist me.Week three (3), *********************** called from Delray Hyundai, **************, ************************* he will handle my car care and get me the engine's diagnostic report. I was sent via text and email, another complimentary Multi-Point Inspection link without the engine's diagnostics report. I asked for the cost estimates, received, and ******* kept bullying me to sign the Multi-Point Inspection to have work done. I have not signed to have any work done on my 2016 Hyundai Veloster.10/30/2023, ******* called, "car is ready for pickup." I reminded him I did not sign for work to be done on my 2016 Hyundai Veloster. He replied "yes you did." I said "I will be there to get my car after work." One hour later, ******* called to let me know my car is not fixed and he was test driving my 2016 Hyundai Veloster and the engine stopped while driving and he had to get it towed back to the dealership.I contacted Hyundai *** since 9/13/2023, case#: ********. My case manager, ******* told me that they are waiting for Delray Hyundai to send them the engine's diagnostics report. I have the Extended Warranty Ref: **** (15 years or ******* miles) from Hyundai ***.

  

  Business response

  01/17/2024

  
  Delray Hyundai takes all reviews seriously. The service manager and advisor have been trying to get in touch with ********************. They have called numerous times and have left messages. The required paperwork and estimate have been submitted to Hyundai and is pending response on their part. The service advisor does need to speak to *********************. She needs to either call her service advisor or respond to a call from the service manager so we can update her on the status from the manufacturer.

  Thank You.

  
  

  

  Business response

  01/18/2024

  Delray Hyundai takes all reviews seriously. To respond to ********************* comments, the dealership has been trying to get in contact with her. We have called more than 15 times. We need to speak to *********************. The service manager and service director have reviewed the work order and comments. All paperwork and documentation has been provided to Hyundai for review and we are waiting their answer. We recommend you call ******* at Hyundai *** for an update and to give ******* your service advisor at Delray Hyundai a callback at your earliest convenience. We can then update you on the status.  Thank You 

   

   
  

  

  Business response

  01/18/2024

  Delray Hyundai takes all reviews seriously. To respond to ********************* comments, the dealership has been trying to get in contact with her. We have called more than 15 times. We need to speak to *********************. The service manager and service director have reviewed the work order and comments. All paperwork and documentation has been provided to Hyundai for review and we are waiting their answer. We recommend you call ******* at Hyundai *** for an update and to give ******* your service advisor at Delray Hyundai a callback at your earliest convenience. We can then update you on the status.  Thank You
  

  Customer response

  01/22/2024

  
  Complaint: 21124542
  
  While driving on Interstate 95 September 13, 2023, my 2016 Veloster engine stopped. I asked  Delray Hyundai to provide Hyundai *** the engine's diagnostics report thats required by Hyundai *** and send me a copy of the engine's diagnostics report including the date the engine was diagnosed. Thank you.
  ~********~
  

  

  Business response

  01/22/2024

  Hi Maiah,

  
  

  We have reviewed this and we are sending your reward codes today.

  Customer response

  01/22/2024

  
  Complaint: 21124542
  
  While driving on Interstate 95 September 13, 2023, my 2016 Veloster engine stopped. I asked  Delray Hyundai to provide Hyundai *** the engine's diagnostics report thats required by Hyundai *** and send me a copy of the engine's diagnostics report including the date the engine was diagnosed. Thank you.
  *********~
  
  

  

  Business response

  01/24/2024

  Delray Hyundai has continuously been in communication with *********************. The attached documentation of the work order has already been provided to them. Please see attached, review all our comments for closure.

  Thank You 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩