Complaints

• Initial Complaint

  10/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a 2010 **** mustang from them. The dealership sold me a car that had previous flood damage. They also failed to tell me that the car has a lien on it. I bought the car in full in cash. When the second hurricane hit, my car had a little water on the passenger side but that was it. I contacted the dealership and they yelled at me telling me that there was no flood damage. So I claimed it on my insurance. When the adjuster came he said there was definitely previous flood damage but that there was also a small amount from the last hurricane. Then the adjuster also told me that the car has a lien against it from 2021. I had just bought the car the Friday before the hurricane.

  

  Business response

  10/29/2024

  In response to the claims issued above by Mr. ****** about the vehicle being flooded previously, there is no reported history of flood damage on this vehicle as shown on Carfax, which we have attached. It should be noted that the vehicle was sold As-Is as shown in the attached document, signed by Mr. ******* The lien mentioned above by Mr. ****** is in the process of being paid off, this was initiated before Mr. ****** purchased the vehicle, but due to the hurricanes and the loan company previously attached to this vehicle being notorious for taking long with payoff amounts the check for the payoff was just issued on 10/25/24, but it is in the process as shown by the attached check receipt.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  June 29th 2024 My parents bought new cars totaling 5k in down payments and this business lied straight from the jump they said prices were going to be 600 a month in both vehicles and now its totaling iver 1500 a month for both vehicles .. extras we didnt want were added and now we have to shell out more money

  

  Business response

  07/30/2024

  We value customer satisfaction and want to ensure that any concerns are addressed promptly and efficiently. However, we must address these matters directly with the customers to ensure privacy. Please have the customers contact us at ************** or email our Customer Relations Manager, *************************, at ********************************************.
  Thank you again for bringing these concerns to our attention.

  Customer response

  07/30/2024

   
  Complaint: 22059988
  
  I am rejecting this response because: this business has been given every chance to rectify the problem and decided not to, My parents went back up there multiple times to get their cars fixed, Finance paperwork was not given to my mother or my father for their cars.. When we call to ask about finance paperwork or anything we get told were gonna get a call back and nobody ever calls.. Spoke to the general manager, who was supposed to call my mother after he found out more about their deals, but he never called
  
  Sincerely,
  
  *********************

  Customer response

  07/30/2024

  There is no contract to send. They never gave the contracts to my parents for the deal. Thats part of why my complaint.Is here

  

  Business response

  08/08/2024

  Thank you for the additional feedback, however this complaint was not submitted by the customer that purchased the vehicles. The Customer Relations Manager and General Manager spoke with the customer directly on 08/01/2024 and they stated they were satisfied with their purchases and that there were no additional concerns to address at that time. If the customers have additional concerns or questions about their purchases, please have them reach out to our Customer Relations Manager, *************************, at ********************************************

  Customer response

  08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My 2021 ***** tahoe premiere under a bumper to bumper warranty broke down and had to be towed to this dealer. They determined it was a fuel module. They rented me a vehicle at the enterprise rental car agency in homosassa, fl while the part was on backorder. The vehicle was still under the bumper to bumper warranty so the rental was covered they informed me. I had the rental 1R6CG2 from 08/21/2023-09/07/2023. I returned the rental under the direction of the ** Legal Team as Jenkins would not give any information on the status of the part. The service department was ALWAYS very rude to me upon contact. ** Legal advised me to return the vehicle and rent a diff one now under the ** Legal Department and they would take over. April with ** legal told me Jenkins was responsible for the first rental from 8/21-9/7 and then ** legal from there on. The second rental ** sent me a check to pay for the rental when i turned the second rental in and my tahoe was completely fixed at jenkins.I thought this was all done and concluded.Months later **** from enterprise called me and told me that Jenkins service department was denying the rental, but she would keep trying and go in person. I never heard anything else until today (April 14, 2024) with an email from a collection company!!!( THEY rented me under the bumper to bumper warranty repair). I called Enterprise today at 11:14 and spoke with ****. **** was told by the service manager "stop trying to collect money from us... we are not paying her rental and dont try again!!"**** then informed me that protocol is to bill the person they rented the car for. I was NEVER notified by Enterprise of this action until I received an email from a collections company. I called Jenkins this am and asked for a general manager. I tried to explain to the receptionist what was going on and the involvement with ** Legal. She raised her voice and talked over me indicating they cant speak to me if I'm hiring an attorney. I tried to explain it was ** Legal and not an attorney. She would not listen and repeated they could not talk to me. She then hing up on me. I only wanted to speak to the general manager as im sure he has no of what ever happened to begin with.

  

  Business response

  04/18/2024

  Good morning, the Service Manager has reached out to ************** Customer Assistance and requested for ************** to pay the remaining outstanding balance. This process should take several days to complete and receive payment. We have contacted Enterprise and alerted them the outstanding balance will be paid in full by either ************** or this dealership. The customer should have no other liability for payment at this time, and we look forward to getting this issue resolved for them.

  Customer response

  04/20/2024

   
  Better Business Bureau:
  Thank you for handling this issue. If this is a true fact that Jenkins and or GM motors is going to pay this rental car bill that was under my 3/36 Bumper-to-bumper warranty on my 2021 ***** Tahoe premiere, then I'm very pleased and grateful that the stress is going to be relieved.

  Jenkins rented this vehicle for me as you can see. I will accept this that they will be paying like it should've been from the start.
  i'm thankful that Jenkins has hired a new general manager that obviously is getting the job done. I applaud him and his efforts because the past general managers have completely totally ignored me and would Never returned my phone calls. So thank you ******.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  04/26/2024

  Enterprise is still holding me accountable. This is going to impact my guarded a d outstanding credit score. 
  Above is an email from them stating they need something in writing for them ti release me

   

  Customer response

  04/29/2024

  Date Sent: 4/26/2024 10:53:25 AM
  

  Enterprise is still holding me accountable. This is going to impact my guarded a d outstanding credit score. 
  Above is an email from them stating they need something in writing for them ti release me

   

  Customer response

  04/29/2024

  I am still being harassed by Enterprise Rental Car about the outstanding bill in regards to the rental car Jenkins Rented for me while my vehicle was waiting for service under the bumper to Bumper warranty. 
  i sent them the correspondence from Jenkins and they wont accept it from me. 
  

   

  

  Business response

  04/30/2024

  Good morning, we paid Enterprise yesterday for the total of $867.00 and have attached the invoice for your convenience. We are sorry this issue took so long to resolve, but we look forward to assisting you in the future, *****************.

  Customer response

  04/30/2024

  This is correct! The issue has been resolved.

  ****** the ** at Jenkins is a new manager. He has helped SO much with resolving this issue as where the old management team refused to pay the bill. 
  ****** is obviously an asset to Jenkins as the **. I am hoping he can turn the dealerships reputation around with his talented presence.

   

  Customer response

  05/01/2024

  Date Sent: 4/30/2024 4:52:18 PM
  

  This is correct! The issue has been resolved.

  ****** the ** at Jenkins is a new manager. He has helped SO much with resolving this issue as where the old management team refused to pay the bill. 
  ****** is obviously an asset to Jenkins as the **. I am hoping he can turn the dealerships reputation around with his talented presence.

   

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jenkins Chevrolet overcharged ** by *******. When we arrived at the dealership a black Camero was sitting just outside the building and it had a sticker on the window (Attached Item #2) that read the car was selling for ******. I asked *********************** our salesman two times is this the bottom-line cost of this vehicle, with my husband as my witness ***** said yes. I told ***** that I do not want to sit down with him and the price change. We traded in a **** F350 which he said they were giving us ****** for but he did not give me that paper that someone had written that price down so I have no proof of that, and the final paperwork (Attached item # 3) has ******. The deal was finalized we paid cash ****** and left. That evening we sat down and realized that the amount of the car, ******, Item 2, that ***** confirmed WAS the amount of the car was different than what was on the contract, *********, Item 3. My husband and I were so embarrassed and could not believe we overlooked this. We went back to the dealership the next day and explained everything. The Finance Mgr., *****************************, took the paperwork to someone to look at and came back and offered us 6 free oil changes and 6 car details. We were in shock and figured the answer was they were not going to do anything. I have tried to set up a meeting with the new GM, *****************************, with no luck. I have spoken to the customer service rep, no luck. I have spoken with ********************* in person and he promised to call me back, no luck. I called him and I told him all I want is someone to call me back to discuss, no luck. ********************* did tell me that he was transferred from ************ to help straighten things out at this dealership, in my opinion they are not doing such a great job. My husband and I are seniors who feel they have taken advantage of us and stolen ******* from us. ********************* tried to tell me that there was an extra charge because Cameros are no longer being made, this wasn't in our contract.

  

  Business response

  01/08/2024

  The General Manager reached out to the customer to set up a meeting for Friday.  The customer agreed to come in to discuss things. We are hoping to be able to resolve this with the customer on Friday's meeting. Thank you for the opportunity to resolve this with our customer first. 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have not received my GAP insurance refund after cancellation over 3 months ago. It should have been refunded within 4 to 6 weeks. On September 12th, 2022 I purchased a 2023 Chevrolet Camaro with GAP insurance from Jenkins Chevrolet. On May 5th, 2023 I traded in the Camaro for another vehicle and on May 6th I requested a cancellation of the GAP insurance from Jenkins Chevrolet. I provided a signed copy of the odometer statement for the 2023 Camaro. I was assured a refund in 4 to 6 weeks. As of the 6th week I still haven't receive the refund. I called Jenkins Chevrolet at least a dozen times asking to talk to finance and/or general management. Every time I was forwarded to them and no one ever answered nor was any of my voice mail messages answered. I never received a call back. On June 15th I called the GAP insurance provider ***** and they informed me they never received a cancellation notification. I emailed all the info to them and they forwarded it to the broker *** ***** *** ********** for cancellation. ***** advised me to call *** ***** *** ********** after 1 to 2 weeks for a status on the cancellation. On July the 6th I called *** ***** *** ********** and they informed me that the refund was sent to Jenkins Chevrolet as a credit on June 27th. On July 14th I visited Jenkins Chevrolet to inquire about my refund, noting that I knew the money has been returned to the mas a credit. I spoke to an Sr. finance manager and he called the accounting department. After many excuses they assured me my refund would be sent. As of today, August 7th, I still have not received my GAP insurance cancellation refund. It has been over 3 months and I should have recieved it in 4 to 6 weeks.

  

  Business response

  08/10/2023

  Good afternoon,

  In regards to the BBB case with Mr. ******* we sincerely apologize for the delay in the refund and the run around encountered at the dealership. A check has been cut and is being overnighted to Mr. ****** as the date of this response and he was contacted with the tracking number.

   

  Thank you,

  Jenkins Chevorlet of Homosassa

• Initial Complaint

  07/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I inquired to purchase a new Silverado from Jenkins Chevrolet. The stock number and vin are advertised online in multiple places for $36,516. Jenkins refuses to honor their online pricing and is trying to sell me the vehicle essentially at MSRP. This is absolutely false advertising. Don’t market vehicles at a price you don’t intent to consummate a sale at.

  

  Business response

  08/02/2023

  Good afternoon,
  
  We understand how essential it is for our valued customers to be fully informed about the pricing structure of our vehicles. In light of the concerns mentioned in this BBB complaint, we would like to draw your attention to the attached Dealer Disclosures, which clearly outline the details regarding our vehicle pricing.
  
  As mentioned in the disclosures, the advertised vehicle prices do not include certain additional charges, including tax, title, a $999 dealer fee, service reconditioning fees, transportation costs, or GM Certification charges. These charges are industry-standard components not included in the initial vehicle price and vary depending on the location, state regulations, and vehicle-specific requirements.
  
  At Jenkins Chevrolet of Homosassa, we strive to be transparent in all our dealings, including pricing. Our commitment is to ensure that our customers are fully aware of all associated costs before making a purchase decision. We hope this helps clear up any misunderstanding and apologize for any inconvenience.
  
  Thank you,
  
  Jenkins Chevy of Homosassa 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩