Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
02/23/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They took my ******** advantage and my Aetna dental. I informed that at the time of service that I only had xrays and cleaning on my ******** advantage but they came back with an itemized bill to include what my insurance company would cover under ********. I thought it was odd and asked again whether my insurance company had approved the amount which I was told yes they checked. Well it was a bait and switch. My insurance denied all service besides xrays. and now I am getting bombarded with bills for the balance. This company is a total rip off and it looks like this is a common business practice on the reviews on Yelp. They are bad.
Business response
01/16/2023
This consumer is a valued patient at ******** Dental of ******** in ********, **. Dental Care Alliance (DCA) is a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business.
Nevertheless, the Office Manager has been in contact with the patient directly to address all concerns. When discussing finances with a patient, a treatment plan is discussed in detail and signed by the patient prior to starting any treatment. It is stated that it is an estimate, with any remaining balance being the patients responsibility once the insurance company receives the claim and the processing of payment is complete. This is an answer we must give to all patients. We apologize if this may have come across as discourteous. ******** Dental values its patients, and worked with the complainant to the fullest extent possible to achieve an amicable resolution.
Business response
02/24/2023
The following response was provided on 1/16/23: This consumer is a valued patient at ******** Dental of ******** in ********, **. Dental Care Alliance (DCA) is a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business. Nevertheless, the Office Manager has been in contact with the patient directly to address all concerns. When discussing finances with a patient, a treatment plan is discussed in detail and signed by the patient prior to starting any treatment. It is stated that it is an estimate, with any remaining balance being the patients responsibility once the insurance company receives the claim and the processing of payment is complete. This is an answer we must give to all patients. We apologize if this may have come across as discourteous. ******** Dental values its patients, and worked with the complainant to the fullest extent possible to achieve an amicable resolution.
Initial Complaint
02/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 11/18/22 I had a broken crown replaced that I was told would be replaced at no charge but I'm being charged $78 and threatened to be sent to collections. The initial dental work was completed in Feb 2022 and paid in full. At that time I had a temp crown placed. When I went back for the permanent crown on 2/24/22, I was having pain in the tooth and I asked for a root canal prior to placement of the permanent crown. The dentist insisted that this was a 'dead tooth' and the pain was probably from work that was done while having the temp crown put on but if I needed a root canal down the road they could drill into the permanent crown. I expressed my concern with drilling into a new crown that I just paid a lot of money for and the dentist assured me that should anything happen to the crown, it would be replaced at no charge. 2 days later, I was in urgent care with excruciating pain. 2 days after that on 2/28/22, I had a root canal, drilling a hole into a brand new crown. In Oct 2022, I noticed the crown was fractured and it needed to be replaced. I scheduled an appointment on 11/18/22. X-rays were taken and a claim was filed with my insurance. The claim was denied as I had exhausted my benefits for the year and now I am being billed. Had the crown not fractured due to the negligence of the dentist, I would not have needed x-rays and should not be charged for something that could have been prevented had the root canal been done when I asked. I replied to the bills via email on 1/20/23 and again on 2/13/23 with no response from Advanced Dental Care. These charges were incurred at no fault of my own and I am not responsible for payment when I was told that the crown would be replaced at no charge. I'm now receiving final notices and threats of collections. This needs to be written off.
Business response
03/16/2023
The consumer is a valued patient at Advanced Dental Care of Brandon office in Brandon, **, an affiliated practice of Dental Care Alliance,a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, we have referred the matter to the Management Team at Advanced Dental Care of Brandon. The Office Manager addressed all concerns and determined a successful solution with the patient directly. This matter has been resolved and we look forward to our continued relationship with this patient.
Customer response
03/16/2023

Complaint: 19434542

I am rejecting this response because: there has been no resolution. The manager has not made contact with me as stated.

Sincerely,

*************************
Business response
03/29/2023
The matter was resolved. The Office Manager attempted to reconnect with the patient on 3/27/23, but was not able to reach by phone and left a detailed message. We welcome the patient to contact the Office Manager and she would be happy to provide additional account details or answer any questions. Thank you.
Customer response
03/30/2023

Complaint: 19434542

I am rejecting this response because: I have not received a detailed message with resolution. I did log onto the bill pay portal and my account is still showing a balance. This balance is not owed and needs to be written off.

Sincerely,

*************************
Initial Complaint
02/09/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This location is no longer open (although the business continues to operate in other locations) and attempts to leave messages for the office, messages left on the website, calling the corporate office and the regional director ********************* to obtain my daughter's dental records has been ignored for a month. It is important for these records to be forwarded to the next treating dentist. I am being completely ignored and the company is clueless as to how to get these records to me. I need assistance ASAP.
Business response
02/20/2023
This consumer is a valued patient at *********************************************************** office in *******, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name and address.
Nevertheless, it is always our intent to exceed our patients expectations in every way. All concerns were discussed and resolved with the complainant directly.
Business response
02/21/2023
Main Street Dentistry contacted the complainant directly to discuss their concerns and achieved an amicable resolution. Given the requirements of HIPAA and other privacy laws and regulations, *** cannot fully respond to the complaint through the Better Business Bureau forum, as in order to do so, *** would need to provide the Better Business Bureau with detailed information about private health information and the facts and circumstances of a particular case. To provide any additional information, we respectfully request this complaint be listed under the appropriate business name and provide a signed HIPAA-compliant authorization form.
Customer response
02/21/2023
The company has contacted me directly and provided the records at issue. No additional action is needed. This is resolved.
Initial Complaint
02/02/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to dental one associates on 11/12/21 to get new dentures. I paid $949. I got my new dentures about 2 or 3 weeks later. I told ************** that the dentures were loose at the top and bottom. She told me to use denture adhesive. I tried that and it didn't work. She told me to come back as many times as i want for adjustment until the dentures fit right at no cost to me. I was charged $50 for the first adjustment. I waited 3 weeks due to covid and because i had a medical procedure. I was unable to sit in the chair for long periods of time. When I did go, I' waited in the dental chair for 1.5 hrs waiting on ************** to see me. On Oct 11 2022 I was told to leave the dentures with them for realignment. I was supposed to pick them up Nov 3 202, but my transportation that is provided by Humana didn't show up. I called dental one associates and told them about my transportation. I was told that the person over scheduling would give me a call. I never received a call. I called several times and I left messages because no one will answer the phone. no one called me from Oct 2021 through Sept 2022 . I did receive a call in Jan or Feb of 2022 regarding an overpayment. I was refunded $200 from corporate. I paid them $949 and they still have my dentures. The way i was treated and neglected, i do not want to go back to dental one associates. I just want a refund. The have my money and my dentures.
Business response
02/01/2023
It seems as if this complaint may have been assigned to the wrong business, as we are unable to locate the consumer as a patient of record, nor do we have a provider by that name at Dental ************** of ******** located in ********, **. We respectfully request this be corrected and sent to the appropriate business. Thank you.
Customer response
02/01/2023
The initial complaint did not say Dental ************** of ********. It said Dental ************** of ************ at ****************************************************************************

Business response
02/27/2023
This consumer is a valued patient at Dental ************** of ************ in ************, **, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name: Dental ************** of ******* Park.
Nevertheless, it is always the intent to exceed our patients expectations in every way. The Office Manager and Dr. have been in contacted the patient. After reviewing all treatment options and any limitations with her dentist, the patient provided signed consent to proceed with treatment. Nine months later, the patient elected to return for a reline procedure. While Dental ************** of ******* Park incurred additional expenses from the dental lab, the procedure was provided to the patient at no charge ($1259.90 value). After the case was completed and awaiting delivery,the patient cancelled or missed multiple reserved appointments. The patient is urged to contact the Office Manager as soon as possible to arrange for her case to be delivered back to her. Records including all clinical notes, ledger, and consent forms are available upon request with a signed records release form. Thank you and we look forward to our continued relationship with this patient.
Customer response
02/28/2023

Complaint: 18885873

I am rejecting this response because what theyre saying is not true. Yes I did miss two appointments, but that is because transportation provided by *************** did not show up. I called Dental One and told them each time and the rescheduled was supposed to call me to reschedule and no one called me. I made several attempts to get an appointment. I left messages and no one called me back. I reached out to the customer complaint line only then did the office Manager call me back to ask why was I calling? I never received another appointment.

Sincerely,

*************************
Business response
03/14/2023
The Office Manager contacted the patient directly, and was able to reach a mutually agreed upon and successful solution. This matter has been resolved and we look forward to our continued relationship with this patient. Thank you
Customer response
03/17/2023

Complaint: 18885873

I am rejecting this response because: I received a call telling me to pickup the dentures that do not fit. I want my money back.

Sincerely,

*************************
Initial Complaint
11/10/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Name: ***************************** Address: ***************************************************************** Date of Service: February 7, 2022 Subscriber: *********************** Dental One of *********************** Providers Complaint Summary Dear Sir or Madam:On Monday, February 7, 2022, I visited Valley Dental (VDA), an associate of Dental One, to have my teeth cleaned. VDA informed me that my monetary responsibility was $76 for charges not covered by CareFirst, which I paid immediately. However, I did have concerns. So, I telephoned CareFirst on March 14 questioning the items that were not covered. At that time, I was informed by CareFirst that the items were covered by my insurance as I would see in the forthcoming statement. On April 22, the February 7 charges were satisfied by CareFirst, noting that my responsibility was $69.60. On March 16, I began calling VDA about my refund of $69.60. I spoke with Dental One personnel at various locations: ********** ******, *****, ******, Supree, and ***, in an effort to reach ********* the office supervisor. After continuous calls, I spoke with Ms. ********* who acknowledged the concern and said that I would be receiving my refund shortly. It is now nine months from my office visit and approximately seven months since the bill was satisfied by CareFirst. I have yet to receive my refund. One may now surmise that my refund may never come indicating that I will have paid my small portion to VDA twice for the services in question. Again, I am requesting my refund of $69.60. I offer many thanks to **** (October 7) and ****** (October 31), CareFirst personnel, who have made every effort to assist in bringing closure to this concern. Ref:222800003147October 7 ************ October 31
Business response
12/07/2022
This consumer is a valued patient at an affiliated ******** practice of Dental Care Alliance, a dental support organization (DSO). *** is not a dental practice and we respectfully request the transfer of this complaint to the appropriate business. Nevertheless, the Office Manager contacted the patient directly to address all concerns, and the matter has been resolved.
Initial Complaint
10/05/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a dental cleaning at Advanced Dental in Bradenton, **, on July 20,2022 and again on Aug 3. On July 20th I paid them $188.95. It was half of what they said I owed. On Aug 3 I paid them another $200. and was threatened with collection if I didnt pay the remaining balance. When I received my insurance companys paperwork, it clearly states my responsibility as $******. I Called Advanced Dental to informed them of their accounting error and the office manager, ******** said there wasnt any mistake and I still owned them money, although they have never sent a bill for the remaining balance. I asked ******** for her superior and she said she didnt have one. I also requested the corporate address to no avail. I paid a total of $388.95; my potion of the bill should have been $******. Which would give me a refund of $ ******. Thank you in advance for your help with this matter.Best regards,******************************* Company - Advanced Dental Care ************************************************************************* Service Dental cleaning Account #- ******** Date of service July 20, 2022 and Aug 3, 2022 Amount Paid - $388.95 Amount owed - $ ****** Overpayment ******* Refund ****** My insurance - ********
Business response
11/02/2022
The Office Manager contacted the patient directly to address all concerns. After an account analysis, it was determined that an error did not occur. When discussing finances with a patient it is stated that it is an estimate. After the insurance receives, reviews, and processes the final payment for all outstanding claims, any remaining balance is the patients responsibility. If there are any additional questions or concerns,please give our Office Manager a call and we will be more than happy to explain in detail. Thank you.
Initial Complaint
07/25/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Got estimation of root canal $2240 my co pay was 678. However they messed up the quotes and charge less on my co pay so in order for them to get there 2240 they bump up my estimated cost and submitted so they can get exact 2240. The cost dental one associates of Columbia submitted to my insurance which is CareFirst was 4114. They try best to forge the bill but numbers can't be lie. They couldn't find way to gap 8.10 so they just took it out as adjust with agreement which I do not show on my orginal paper. By making faulty total charge to get there 2240 rather then explain what's going on. They made huge hole in my coverage. They almost maxed out my plan. So I couldn't use insurance on my crown for my root canal and I need the 4 of my wisdom teeth extraction but since they max my coverage I could only able to pull one out. I have to wait next year for my wisdom teeth extraction but major part is where my wisdom and my other teeth that is touching have Cavities. In order for me to get that treated I have to pull the wisdom teeth out but since I can't afford without insurance my Cavities have very high chance to turn into root canal. I am very upset I found out this by checking my CareFirst login. I'm considering legal action.
Business response
08/31/2022
Business Response /* (1000, 16, 2022/08/23) */ This consumer is a valued patient at Dental One Associates of Columbia office in Columbia, MD, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, the Office Manager has contacted the patient directly by phone to address all concerns, but after multiple attempts, the office has not been able to reach the patient. We request the patient to call the office at their earliest convenience to address all concerns and determine a successful solution. Thank you.
Initial Complaint
06/27/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello. My son had an orthodontist appointment last week that I had to cancel. I'm a single working mom and I had a meeting set up for me with my boss and her boss. I emailed the ortho office the day before. They are telling me that they can't get him before 5 weeks from now!! I need him to get in this week or next. They forgot to put back the little black piece on his front two teeth last time and they REFUSED to see him to put it back on. His front teeth are pulling apart. Now, Kay, at the front desk won't schedule him for 5 weeks and they don't answer the phone. She says the new doctor is "starting her practice", so they don't have appointments. I need for him to be seen asap! Pushing a child's braces appointment out by five or six weeks prolongs the length of time they have the braces on. They have a new doctor, and now they have no appointments. This is not what I signed up for on my contract, and my poor son will have to keep his braces on for a month and a half longer anytime there is a conflict with scheduling. This is crazy! Please help me get him an appointment. ************. My son is ***** ******
Business response
08/01/2022
Business Response /* (1000, 8, 2022/07/14) */ This consumer is a valued patient at Dental One Associates of Columbia office in Columbia, MD, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, the Office Manager contacted the patient directly to address all concerns and determine a successful solution. This matter has been resolved and we look forward to our continued relationship with this patient.
Initial Complaint
06/15/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I went in to Dental One Associates, Annapolis, on *** 2021 to get dentures for my mouth. I have made payments in full each visits. I had extractions done and also paid for dentures. The dentures in which I received after nearly five (5) months of taking Uber/Lyft back and forth to Dental One for fittings; neither did the dentures fit in my mouth, my mouth could not close after they put them in. The Technician was aware of this and showed arrogance towards me and requested I leave them at the office and that they would send me a refund two (2) weeks later. It is now June 2022 and I have not received any payment. Dental One is also trying to only give me partial payments for the monies I have paid to them. I am still without dentures after a year and one month, because I was waiting on my full refund, in order to seek the services of another Dentist. Dental One is trying to give me a run around of not wanting to refund me in full. Please see attached pictures of my bank statements with breakdown of payments I have made: *** 20, 2021 - $346 Aug 18, 2021 - $76 Sep 09, 2021 - $92 Sep 15, 2021 - $855 Oct 27, 2021 - $1,510 Total paid to Dental One $2,879.00. Michelle has been my means of contact, who is the Office Manager and she is not forthcoming with my refund. I look forward to your earliest contact at any of the correspondences, ************ or *********************** Kind regards, ********* R.
Business response
07/15/2022
Business Response /* (1000, 12, 2022/06/30) */ This consumer is a valued patient at Dental One Associates of Annapolis in Annapolis, MD, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. It is always our intent to exceed patients' expectations in every way. A refund would not include any unrelated services provided to the patient. The Office Manager has been in contact with the patient by phone and email to address all concerns, and has requested the necessary refund forms from the patient to be able to proceed with the refund process. These forms have not been received as of yet. We request these forms be signed and returned to the office as soon as possible for the refund to be processed in a timely manner. Thank you. Consumer Response /* (3000, 14, 2022/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Attach a copy of the release form. Attached is a copy of the "forms" which Dental One requires me to sign in order to process my request for a refund. Please note that the so-called forms include "absolute release" language acknowledging the receipt of payment of $1, 496.00 (which I have NOT received, and also an incorrect figure, which should be $1,510.00 that I have paid for dentures that I have not received), waives all further rights and claims, and also includes a non-disclosure clause. I have been told that it could take 2 weeks or more to process the refund after this form is signed and returned to Dental One. It is unreasonable to require someone to sign a receipt for payment not yet received! I have advised Dental One that I would be willing to sign the release form, only if it can be part of a simultaneous exchange for the refund check. However, Dental One has not complied and I refuse to allow them to take my hare earned money. Consumer Response /* (2000, 16, 2022/07/14) */ Thank you for your response. I just want to advise you that a check was issued today from Dental One, 07/14/2022, in the amount of $1496. Thank you for all your help. Kind regards, ********* R.
Initial Complaint
04/19/2022
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just received a letter from DCA Collections staying I owe debt to Imagix Dental of Alpharetta. To walk you through my experience, in 2020 and 2021 Imagix made me pay about $2000 more than I should have paid when having work done. This was all due to their incompetence in billing insurance. My wife works for a federal agency and we have Federal Healthcare and Dental Insurance. I gave the staff both our medical and dental insurance and explained that it is Federal Insurance and how to file the claim. They still did it wrong and for about a year were overcharging me. I finally caught it when comparing a statement from our insurance company about how much we should be paying out of pocket. When I confronted Imagix about this, they admitted in email they billed incorrectly. Because of this experience, Imagix now has it where they send me a bill in the mail to pay for any service so they can make sure they do everything correctly with the insurance. Anytime I get a bill, I immediately pay it the next business day without fail. The last bill I received was for $29 was delivered in our mailbox on Thursday, April 14, 2022. I paid the $29 Friday, April 15, 2022. Yesterday (Monday, April 18, 2022) I receive a letter from DCA saying they are a debt collector and that they have started collections and assessed me additional fees. First off, I received the bill last Thursday from Imagix and immediately paid it on Friday. Why was this bill sent to me only 2 business days before the debt collection letter from DCA? Why am I being charged a late fee when I paid the bill the next day after it was received? I would like a response immediately about how you are going to correct this issue of DCA and Imagix's inability to bill both insurance and customers correctly. I would also like you to confirm that my credit score has not been negatively impacted at all by DCA & Imagix's inability to bill insurance and customers correctly.
Business response
06/06/2022
Business Response /* (1000, 12, 2022/05/19) */ Contact Name and Title: Patient Satisfaction Dept Contact Phone: ************ Contact Email: *******************@dentalcarealliance.com This consumer is a valued patient at Imagix Dental of Alpharetta office in Alpharetta, GA, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business. Nevertheless, the Office Manager contacted the patient directly to address to determine a successful solution and the matter has been resolved.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary