Business Profile
Medical Service Organization
Dental Care Alliance, LLCHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
03/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Dental One Associate charged me $356 for a deep cleaning. My insurance coverage was with Humana Ins. Later Informed by Ins Agent ******* ***** that company was not supposed to have charged me this extremely high co-pay! Shawn the dental hygienist would not start cleaning procedure until I paid Dental One Associates $275. It was a very humiliating situation and experience! I am getting an additional bill of $71.20.Business response
05/05/2022
Business Response /* (1000, 9, 2022/04/18) */ The consumer is a valued patient at Dental One Associates of College Park office in College Park, GA, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, the Office Manager contacted the patient directly to address all concerns and determine a successful solution. This matter has been resolved and we look forward to our continued relationship with this patient.Initial Complaint
03/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 3/18/22, I visited this provider for the first time. Provider probably spent 2 minutes total, between X-rays and person claiming to be a dentist, examining my teeth. After these "examination" I was told I would have to pay $200 out of pocket for a special cleaning. A few things to note: -Prior to my scheduled appointment, Towncare Dental called me to let me know they were not able to verify my insurance information. The mentioned that I would have to pay out of pocket if they were not able to verify this information. -I had to call my dental insurance provider so they could call Towncare Dental to verify my insurance. Towncare claimed that they called my dental insurance provider, but were not getting the information they needed. When I called my dental insurance provider, I was told nobody had called them to verify my insurance. Towncare never called my insurance provider. I received basically no service and it is obvious that this practice is only trying to take advantage of its customers. They will now bill my dental insurance provider, which I do not believe is fair based on the poor and awful quality of service all throughout this experience. Having visited other providers for the past 12 years on a constant basis, I have never experienced anything similar to this.Business response
04/21/2022
Business Response /* (1000, 6, 2022/04/06) */ Dental Care Alliance, LLC, a Florida based management company ("DCA"), has received the above referenced complaint filed with the Better Business Bureau ("BBB"). DCA's primary goal is patient satisfaction and excellent customer service. With regard to consumer complaints of this nature, we take each and every complaint seriously, ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints consistent with DCA's practices. Despite our commitment to resolving consumer complaints, as a management company, DCA must also adhere to protecting the privacy, confidentiality, and security of health information including the Health Insurance Portability and Accountability Act ("HIPAA"). Given the requirements of HIPAA and other privacy laws and regulations, DCA cannot fully respond to the complaint through the Better Business Bureau forum, as in order to do so, DCA would need to provide the Better Business Bureau with detailed information about private health information and the facts and circumstances of a particular case. As such, DCA requests that the Better Business Bureau provide DCA with an executed HIPAA-compliant authorization form that fulfills HIPAA privacy requirements. This consumer is a valued patient an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, the Office Manager made several attempts to contacted the patient directly to address all concerns, but has not been able to reach the patient by phone. We encourage the patient to give the Office Manager a call at their earliest convenience. Thank you.Initial Complaint
03/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
It has been over a year for some services that have not been submitted to our insurance and we keep getting bills for these, plus services rendered since. I have paid my deductible in person at the time of service every time and every time we go in I'm told there is a balance on the account which is the portion that insurance is supposed to pay. I keep getting told they (the clinic) has not filed them properly. We have been trying for months to get this resolved and have been handed from person to person and not to a manager that we cannot get ahold of or any information for. We are getting out of the Marine Corps very soon and will be losing the dental insurance provided by tricare. All I want is this taken care of while we still have the insurance for the services rendered over the past year and a half.Business response
06/09/2022
Business Response /* (1000, 17, 2022/06/09) */ This consumer is a valued patient at Main Street Children's Dentistry and Orthodontics of Glen Burnie office in Glen Burnie, MD, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, the Office Manager contacted the patient directly to address all concerns, and was able to reach a mutually agreed upon and successful resolution. It is always our intent to exceed our patients' expectations in every way. Thank you Consumer Response /* (2000, 19, 2022/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you! It may have taken a while but this is resolvedInitial Complaint
03/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I took my son for a cleaning, they filed his insurance, I signed my treatment plan and was told $0 out of pocket TWICE. At check in and checkout. Yet I received a past due notice for $10 they say for a Covid fee. NO WHERE DO THEY INFORM YOU OF THIS FEE, LIST IT ON THE BILL OR HAVE YOU SIGN AN ACKNOWLEDGMENT. IVE REQUESTED TO SEE ALL MY PAPERWORK I SIGNED THAT DAY AND SPEAK WITH THE HYGIENIST. AND BILLING. If they can not SHOW ME MY SIGNATURE AGREEING OR EVEN INFORMING ME I NEED THIS $10 Removed and a letter confirmingI HAVE A $0 balance. THIS IS WRONG AND I WOULD CARE IF IT 10cents! ITS WRONG. PLEASE EMAIL ME MY PAPERWORKBusiness response
04/26/2022
Business Response /* (1000, 10, 2022/04/08) */ This consumer is a valued patient at Dental One Associates office in Marietta , GA, an affiliated practice of Dental Care Alliance, a dental support organization (DSO). DCA is not a dental practice and we respectfully request this complaint be removed and listed under the appropriate business name. Nevertheless, the Office Manager made several attempts to contacted the patient directly to address all concerns, but the number provided rings busy. It is always our intent to exceed our patients' expectations in every way and request the patient to contact the Office Manager so we may discuss a solution to their concerns. Thank you.Initial Complaint
03/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bussiness refuses to serve me unless I follow their policy, they also refuse to provide proof that they have liability insurance to cover enforcement of such policy. I am willing to comply provided they can provide me insurance information because, If I follow their policy damage will be incurred on my part.Business response
03/31/2022
Business Response /* (1000, 6, 2022/03/14) */ Dental Care Alliance, LLC, a Florida based management company ("DCA"), has received the above referenced complaint filed with the Better Business Bureau ("BBB"). DCA's primary goal is patient satisfaction and excellent customer service. With regard to consumer complaints of this nature, we take each and every complaint seriously, ensuring that all complaints are thoroughly investigated and taking reasonable steps to resolve complaints consistent with DCA's practices. Despite our commitment to resolving consumer complaints, as a management company, DCA must also adhere to protecting the privacy, confidentiality, and security of health information including the Health Insurance Portability and Accountability Act ("HIPAA"). Given the requirements of HIPAA and other privacy laws and regulations, DCA cannot fully respond to the complaint through the Better Business Bureau forum, as in order to do so, DCA would need to provide the Better Business Bureau with detailed information about private health information and the facts and circumstances of a particular case. As such, DCA requests that the Better Business Bureau provide DCA with an executed HIPAA-compliant authorization form that fulfills HIPAA privacy requirements.
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Contact Information
Customer Complaints Summary
69 total complaints in the last 3 years.
27 complaints closed in the last 12 months.
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