Complaints

• Initial Complaint

  01/31/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an engine that was supposed to include an oil pan. I was quoted $4299.00. I paid $500 extra to recieve turbos with the engine and was billed $4799.00. When the engine arrived, there were two issues that *** attempted to resolve with the company. 1. The engine did not have turbos. The company has acknowledged they didnt send the turbos, but are claiming they quoted $200, and refuse to reimburse me the purchase price of $500.2. There was a very large obvious hole in the oil pan. The engine comes with an oil pan. Since the oil pan is broken beyond repair, it doesn't have an oil pan. The company is refusing to accept responsibility by claiming the oil pan isnt covered under warranty. The issue isn't that the oil pan failed, it's that it was broken when it arrived.Ive attempted to give the seller an opportunity to make this right without outside mediation, but they have attempted to make me settle the matter for $200.I'm requesting the seller refund the full purchase price of the turbos $500 and the cost of the replacement oil pan i had to buy $904.75.

  Business response

  01/31/2025

  We have refunded the customer for the turbos. Thanks

   

  Customer response

  01/31/2025

   
  Complaint: 22875504
  
  Dear Better Business Bureau,
  
  I contacted AM Used Auto Parts regarding the damaged part and requested a reimbursement for the cost of the oil pan. They refused, stating that their warranty does not cover oil pans.  However, my argument is not based on a warranty claim, but rather on the condition of the part at the time of purchase.
  I contend that the oil pan was either already broken when they shipped it to me and they failed to disclose this damage, or they damaged the oil pan after I had paid for the engine, thus damaging my property.  In either scenario, they are responsible for the cost of replacing the damaged oil pan.
  I was not informed of any pre-existing damage to the oil pan at the time of purchase.  Had I known the oil pan was broken, I would not have purchased the engine. It is unreasonable to expect a customer to accept a part that is already damaged.
  I am requesting the Better Business Bureau's assistance in resolving this matter. I believe AM Used Auto Parts should be held responsible for the cost of the broken oil pan, which is $904.75.  I am seeking a full reimbursement for this amount.
  Thank you for your time and consideration.
  
  ****** *********

  Business response

  02/04/2025

  Components Not Covered Under Warranty:
  Bolt on accessories
  Any Wiring-harness
  Turbos
  Sensors
  Pulleys
  Oil Pan
  Intake or exhaust manifolds
  Leaking gaskets (except head gasket) and seals
  Nuts and or bolts
  Hoses

• Initial Complaint

  01/17/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a used transmission from AM Used Auto Parts for $1000. I was sent a transmission with a damaged shift selector shaft and dirt and debris inside the transmission rendering it useless. I asked for them to send a truck to pick up the transmission and refund me or find another one that is functional. They could not find another one. At first they said I was responsible for return shipping. After explaining the situation and sending pictures they said they would send a bill of landing to have it picked up. I repeatedly reached out but they kept saying they need to reach out to the warehouse. It has been nearly 3 months and they are not responding.

  Business response

  01/17/2025

  Good afternoon. Im sorry to hear that you were not satisfied with the used transmission you received for your 1999 Dodge Caravan. Based on our records, it appears that the primary concern was the appearance of the transmission. As a reminder, return instructions were provided to you three months ago, and we have yet to receive the part back. Once the transmission is returned to us, we will promptly issue a refund.
  If you have any further questions or need assistance with the return process, please dont hesitate to reach out. Thank you for your attention to this matter.

  Customer response

  01/17/2025

   
  Complaint: 22825205
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See Attachment for more details on how this all came about!Am Used Auto Parts *********************** October 23, 2024 Hi **** *********, Reference # ******* Your part has been picked-up by a shipping carrier.Part (s) Ordered: Engine Shipping carrier and tracking ID ********** Track your shipment Engine shipped October 23, 2024 Engine was received October 30, 2024 Hi , Reference # ******* Your part has been delivered. Track your shipment Thank you for your business!IMPORTANT - PLEASE READ:DELIVERY INSPECTION: It is very important to inspect your part(s) upon delivery and report any damage within 7 days. Make sure to unwrap and inspect parts within the first seven days. Report breakage or problems immediately to **************** I unwrapped and inspected the engine upon delivery but did not encounter the rusted and pitted cylinders until December 18, 2024 when my mechanic started working on my ********** this point I feel like I was sold a very bad used engine, rusted and pitted cylinders. Used and rusted are two different things. Because they sent me a less than acceptable engine I feel they should give a full refund. I have offered to pay half of the shipping to get the engine back to them but they insist that of the $1899.00 original cost they will only refund me $1100.00. Which means that I will have lost $800.00 on the engine and will have to spend $728.00 to get the engine back to AM Auto Parts for a total loss of $1528.00 and I have no engine.I did sign their warranty document but it is very misleading and almost impossible to get them to be responsible for a horrible product.

  Business response

  01/16/2025

  Thank you for reaching out. We're sorry to hear that you're dissatisfied with the used engine you received. Please be assured that the engine was thoroughly run-tested and verified to be in working order before being removed from the vehicle. Additionally, we offer a 3-year warranty on the engine's performance. Please note that our engines are sold and warranted based on their performance, not cosmetic appearance. However, if you prefer not to install the engine, you are welcome to return it within 30 days of delivery for a full refund. If you have any further questions or concerns, please dont hesitate to contact us. Thank you.

  Customer response

  01/22/2025

   
  Complaint: 22816448
  
  I am rejecting this response because:

  I have asked for documentation from AM Used Auto Parts regarding the condition of this engine. They have not provided that documentation. It is my belief that this engine was in fact not run for 45 minutes and there was not a thorough inspection of the engine before shipment. There are clearly ***** and rust occurring inside the engine cylinders. They sent me a "JUNK" engine, not a "Quality Used Engine" as they claim on their website.

  AM Used Auto Parts asked me to get a second opinion from another mechanic regarding the condition of this engine. I have in fact gotten 2 additional mechanics to verify that this engine is "Junk" and not a "Quality Used Engine" as they claim on their website.
  
  Sincerely,
  
  **** *********

  Business response

  01/24/2025

  Thank you for reaching out. We're sorry to hear that you're dissatisfied with the used engine you received. Please be assured that the engine was thoroughly run-tested and verified to be in working order before being removed from the vehicle. Additionally, we offer a 3-year warranty on the engine's performance. Please note that our engines are sold and warranted based on their performance, not cosmetic appearance. However, if you prefer not to install the engine, you are welcome to return it within 30 days of delivery for a full refund. If you have any further questions or concerns, please dont hesitate to contact us. Thank you.

• Initial Complaint

  01/13/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a transmission from them on November 13th took a month to get the transmission when there website says ***** days. I received the wrong transmission and I gave them my vin number of my vehicle after receiving the wrong transmission I requested full refund a month later now its January 13th Im still waiting for full refund of $975.00 from them just got off the phone with them and they said to junk the transmission they sent me and was refunding me the amount today but Im not trusting them after I got the run around from them for the past 2 months.

  Business response

  01/16/2025

  Good Afternoon, we apologize about this and I see you have been refunded in full. Thanks

   

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  About engine first thing just posted at ****** miles ticket on the engine. It had ******* engine back since second engine pull all panel off have pictures of metal debris and stuff land in the bottom of the oil pan they said engine was good. Should have put it in will not reimburse me all of my money because I did not install. The engine engine is bad $3000 to install the engine plus another 3000 to pull it back out and install another engine will not give all money back holding Hunter $1175 for restock fee on their bad engine.they send check *******

  Business response

  01/07/2025

  Good Afternoon, Thank you for reaching out. I am sorry to hear that you were not satisfied with the used engine you purchased. Please be assured that all of our engines are thoroughly tested and inspected to ensure they are in working condition prior to shipment. From the notes on your case, I understand that the issue was related to the fluids in the engine. As per our warranty terms and conditions, the engine was returned and a refund has been processed accordingly. Should you have any further questions or concerns, please don't hesitate to contact our ****************** We are happy to assist.
  Thank you for your understanding.

   

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The motor that I was sold is not what they said it was. They said that it had been inspected and tested and none of that was done. The motor was also supposed to be delivered and I had to go and pick it up. I have contacted them multiple times and they dont want to do anything about it.

  Business response

  01/07/2025

  Good Morning, sorry to hear you are not happy with the used engine you received for your 1995 Lincoln Town Car, I see that you received the engine in November 7th, and have not made any communications with us. If you are having issues please give us a call at ************ or email ************************  Thanks

   

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I, ******* ******, l paid AM Used Auto Parts $1,650 for a 2005 ******** Escalade ESV Engine with a 3-year warranty on 09/16/2024. I spent over $400 to replace specific parts (that cannot be reused) the warranty contract insisted upon for it to be upheld. I spent $2,107 for a very reputable mechanic to install this engine only to get a call to come see for myself that it was knocking. The warranty from AM Used Auto Parts does state they will not be reliable for any labor costs. Directly below that statement it also reads their engines are ran-tested not to smoke, tap, or knock. I sent them all the necessary proof of receipts and videos of markings and knocking they required, and they of course wanted the engine shipped back just to confirm my predicament. When in contact with them I quickly made sure I would not be paying for shipping the engine back to them and they assured me I would not be. $800 later I had the mechanic take out the bad engine and emailed AM Used Auto Parts asking if I had to pay for it and would be reimbursed for the shipping. The representive confirmed I had to pay and would be reimbursed. I asked for them to send a **** of Laden for the freight carrier they use that is unrelated to the AM Used Auto Parts company. I was ignored but instead advised I need to do get it shipped quickly. I decided to just use the payment on delivery option on the *** that I found on the carrier's website and printed. When the shipment arrived, it was denied. When I called AM they stated I should have acquired a *** from them before shipping so the payment would be connected to their business account and quickly started processing my engine refund but told me to call the carrier to "abandon freight" and swallow another $1800 (or more because the engine is still moving). If they cannot do right and reimburse me in some other way. I will be getting a lawyer. This is a soft step in that direction.

  Business response

  01/06/2025

  Thank you for reaching out. Im sorry to hear about the issue with the used engine you purchased. Upon reviewing the notes, I see that the warranty terms have been fulfilled and a refund is being processed.
  If you have any further questions or concerns, please dont hesitate to contact us.

• Initial Complaint

  12/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Engine original buy November 24 never told the engine was coming from ********* todays day is December 9 was told engine would be delivered on the 6th of December calked xpo the shipping company used y AM was told today ** deliveries were already put in truck and mine wasn't for today another excuse with different tracking numbers even tho when I called Friday I was told by *** the shipping company my motor was out for delivery another lie even tho in the system when I tracked it it said delivered please help me w this matter I have a customer waiting for an engine already paid for and just keep bouncing me around

  Customer response

  12/13/2024

   
  Complaint: 22659660
  
  I am updating my complaint with the following info:

  On 11/24/2024 I called AM used auto parts looking for engine for me Jeep Wrangler 2002 I was impressed at first #1 I was told the engine would have 95k miles I was a lil puzzle because car being 22 years old but it could have been from a vehicle that was probably in an accident and engine could be in tack it took over 22 days to receive the engine AM used auto parts location was in ******* I thought the engine would come from them in ******* the engine was from ********* up north then I said oh boy still gave them the benefit it would be ok engine arrived it was all rusted out from the throttle body was seized up from allot of water falling in it when I took of the intake manifold inside was super rusted from water going in number 1 piston had no compression so wow after so many headaches and inconvenience I got a non working engine now they have my money and the engine is useless very unprofessional and super disappointed.

  
  Sincerely,
  
  ***** ******

  Business response

  12/13/2024

  Good Afternoon, sorry that you are having issues with the engine you received. Please reach out to our claims ***** at  **************** and they will assist you with any issues or concerns you have. Thanks

   

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid amuap ****** for a transmission that I was told worked. After my mechanic (****** automotive) installed the transmission they found the transmission was no good. I discussed this with amuap then decided to get a refund on the bad transmission. I requested to also receive the amount of ******** in labor charges that I'm being charged to install, and remove the bad transmission, this also includes a new transmission filter, and fluid that was purchased for an unknown bad transmission. They informed me since I didn't get an upgraded warranty that I wouldn't get payment. I was never notified of any type of upgraded warranty that covers labor. Every other company I've spoke with has told me about the labor warranty. All I'm asking for is the ******** in labor fees, which includes transmission fluid, and new filter.

  Business response

  12/09/2024

  We sincerely apologize for the issues you're experiencing with the used transmission. We have been in contact with you and are awaiting your confirmation to proceed with the pickup and return process, ensuring a full refund. Please note that the parts and labor warranty was outlined in the email quote previously provided to you. Should you have any further questions or concerns, please dont hesitate to reach out. Thank you for your understanding.

   

   

   

  Customer response

  12/10/2024

   
  Complaint: 22656148
  
  I am rejecting this response because: there was no notification of any kind of needing an extended warranty. My next step will be to contact my attorney, and file legal proceedings agaist them, which in that case there will be lawyer fees, court fees, and hardship fees. Since the transmission was bad they falsified the fact that it was tested before shipping. If they had of tested it, they would have known it was a bad transmission.
  
  Sincerely,
  
  **** *********

  Business response

  12/10/2024

  We sincerely apologize for the issues you're experiencing with the used transmission. We have been in contact with you and are awaiting your confirmation to proceed with the pickup and return process, ensuring a full refund. Please note that the parts and labor warranty was outlined in the email quote previously provided to you. Should you have any further questions or concerns, please dont hesitate to reach out. Thank you for your understanding.
  
  

  Customer response

  12/10/2024

   
  Complaint: 22656148
  
  I am rejecting this response because: the part was not tested to ensure that it worked. If it was tested, then amuap should have known it was a faulty part, and in turn should never have sold it. This tells me they never tested the part in the first place, or they would have known this, and I wouldn't have spent money on a bad part. I have no choice but to contact my attorney and file suit for falsely selling good parts.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a engine from them for a ****************************************************************************************** the engine before installing it to be safe after installing it it runs good but all of the sudden it started leaking oil from the head and want me have it pulled back out and send it back just like they sent it to me how is that possible with all the new stuff that was put on it also wanted to pay the freight to have it ship if I do that it will cost more than I have in the engine itself so I want to know we're is this right at they really get over you if everyone has to do this so they lied about the engine was good and didn't leak they didn't test it as they said everyone please be aware of the warranty and how it works in their favor and you looses in the end I guess I don't get any results from these people want buy and will keep complaining until I get some results.

  Business response

  11/27/2024

  I hope this message finds you well. I apologize for the inconvenience youve encountered with the engine you recently purchased from us. I understand that youve successfully purchased eight parts in the past without any issues, which we truly appreciate. Upon reviewing the details, I see that you were asked to provide a video demonstrating where the engine is leaking, but it appears that this has not been submitted yet. In order for us to effectively assist you and resolve the issue, we kindly ask that you share this information with us. As a valued customer, we know you are familiar with our warranty process and the quality of our parts. Your continued business, along with the trust you place in us by recommending our products to your customers, is greatly appreciated. We are committed to resolving this matter and providing the support you need. Please send us the requested video or any additional details at your earliest convenience so we can assist you further. Thank you for your cooperation, and we look forward to resolving this issue for you.
  

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