Complaints

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired Nationwide Movers @ *************************************************************************************************** to move us from Long Island to ***********, **. From the very beginning, I was led to believe that the movers that picked up the items would be the same movers delivering the property. They were to send a specific truck with a lift as we were adding a motorcycle that could not be driven on to the truck. They did not. We waited 7 hours for them to return with the proper truck which still could not load the motorcycle. We were told that the truck that picked up our property would be the same truck that would be driven down to *******. it was not. Our property was off-loaded and re-loaded several times resulting in severe damages. Thank God we opted to remove the motorcycle and ship it with another company. When our furniture arrived, it was crammed into a 50 ft truck with no regard for the condition. The legs were torn off our grill, a vinyl hottub was torn, two adirondack chairs were destroyed (arms broken off), a steel bakers rack was bent, a box spring was torn, a office fixture was severely scratched and the movers destroyed my ceramic doorway tile by dragging a hand truck over it. I had to go to my cc company to get reimbursed for the "motorcycle" deposit as the "executive relocation consultant" ***** refused to refund me even though they could not load the bike. Now I"m chasing after an "insurance" company that has yet to respond to my initial claim. This is the worst kind of FRAUD there is. To entrust your property to a company who treats it with such disregard and a "what are you going to do about it" attitude.... is sinful. I would like resolution on the damaged property. I've had to replace the Grill already, and purchase adirondack chairs.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I hired this company to move me from **************** to ********. They picked up my belongings on May 22nd, 2022. This company never delivered my belongings as promised and every time I call to inquire about them, I am given a runaround and different answers. They told me that *** Relocation is the company that has my belongings someplace in ******** ********. This is unacceptable. I entrusted them and they have stolen my belongings.

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 3/16/22 I received an estimate for my move from **********, ** to *************, ** to take place on 7/28/22 for the total amount of $3,135.75. On 4/9/22 I paid the deposit of $1,034.75 and signed all the documents virtually. On 6/28/22 I received a text from ***************) a person that went by the name *****, this is what it said: "Hi! This is Suany. I have to apologize for this last minute message but we have to cancel your move. Our company partner who we had a contract with, has forced us to lie to our customers. We are a broker, not a carrier. We will be issuing you a refund for your deposit. My sincerest apologies." I have yet to receive my refund of $1,034.75. I have tried multiple times to contact that number, with no response. When I did get to talk to someone, they claim that it shows that the move did happen and to submit a bill of lading, I can't because the move by them didn't happen. They would not provide an email address for me to send my documents (the initial estimate, signed contract, and receipts of payment to process the deposit. I ended up having to find another company moving company and paying twice as much as this estimate due to the short notice. I would like a refund of my initial deposit of $1,034.75

• Initial Complaint

  07/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  May 29th 2022, I contacted Nationwide Movers for an estimate for a mover from Prosper TX to Garden City New York, I was promised over the phone that the move would take only 5 to 10 days, I believed the promises and signed the contract based on what was promised and high pressure sales techniques including not telling me over the phone they where a broker they said "We are a full service moving company and if you sign today you will get a discount" I signed and paid the deposit of 1950.00 the movers came on June 1 and stated they could not get a semi in the neighborhood so they had to use a smaller truck but would move it directly to a semi, which was a lie, they loaded our belongings and took them straight to a storage unit. First available date of delivery on the contract was 2 june, I called several times to find out the status of my shipment and was told excuses, the guy in dallas was sick, its a jewish holiday, we cant find your paperwork, When i called and finally talked with someone and told them that according to online research you have only 21 business days to deliver my belongings per law, they said nope there is no such thing and the contract says 30 business days. so on the 21 st business day i sent an email directly to the sales rep and told him as of the 30 business day if my belongings are not delivered i will file theft charges against Nationwide and it is Nationwide responsibility from no on to notify me as i would no longer contact them. 3 days later I got a phone call that the belongings where being loaded and will be delivered in 5 business days which they where delivered on July 12th 2022. Because their is a law that clearly states a moving company can only hold my items for 21 business days I am requesting a full refund of my deposit for breach of contract of amount of 1340.00

• Initial Complaint

  05/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I contacted Nationwide on 03/09/22 for a moving quote, and spoke with Collin who obtained my address. He pulled up my house online (using Zillow I believe) and viewed pictures of the interior. Together, we went through each room, via pictures Collin had in front of him. I also reviewed each item to be packed inside cabinets, closets, etc. Collin then provided a quote for both the moving ($6603) and storage costs ($600/month), and I paid the deposit. We scheduled the move over a two-day period in late April. The day before the move, Nationwide called to say they were pushing our move back a day. Then, on the original move day, I received another call stating they actually could move us that day. Nationwide's contracted movers, Atlas Van Lines, showed up late, evaluated what needed to be packed, and stated Nationwide's quote was too low. The lead mover also stated this is a common experience, and gave me a new quote of $8836, a difference of $2,233. But it gets worse. At the end of the moving day, the movers left the majority of our furniture and household items and significantly overcharged us for packing materials. The next day, I waited for the movers to come and finish the move. No one showed. I called Nationwide and they said they couldn't get someone back out for several days. I let them know we needed someone immediately as the new buyers were moving in in a couple days. Nationwide was able to get Atlas to come back a day late. When Atlas arrived back at the house, they told us we owed an additional $9232 for that day's move. So our original quote was $6603, but we were charged a total of $18,068 ($8836 for day 1 + $9232 for day 2), a difference of $11,464. To top it off, Atlas stated our new storage costs would $1260/month, not $600. I've been promised a credit of $1751 from Atlas due to their movers grossly overcharging us for moving materials, however, this credit has not yet been realized.

• Initial Complaint

  04/30/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Scheduled movers a week ago through moveforfree.com to move in my apartment April 29th 2022. The moving company name is Nationwide movers in Houston TX. Nationwide movers never came to move me. Nationwide scheduled my move for 8am - 11am. The movers called me and said they were running late and they would be here for noon. Then they called back and said they be here at 12:40. They never showed up. They called me at 6pm and told me they were 30 mins away and never showed and never called nor answered my calls. I called Nationwide and now they won't answer. Wow. What a sad company. I am definitely reporting them all over the state. I'll do whatever it takes to get them out of business. Iv been waiting with no calls to move my furniture in my apartment today sense I paid for today to move in early. I missed dinner with my wife and kids. I'm so angry. Moveforfree.com set all of this up and this is the results. Sitting In the dark with no lights and in a home that is all boxed up. Moveforfree manager jenny is trying to fix this but when I ask her will I ever have movers, she doesn't respond. What did I do to deserve this. I worked all night at work and came home to pack without sleeping. Now this. Everyone in TX will know about this.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩