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          Business Profile

          Online Retailer

          Cordless Magic

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/19/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            bought a tv outside antenna it was not the one that i order i order a 860 mime range got a 350 mile range it did not work as good as the old one.bought it oct021st2024 returned nov4 2024 it was delivered according to post office they was going to refund ****** nov 4th 2024 this is dec19th can not get ahold of them have tried e-male them several times they will not answer me it been 42 days and no sign of my money thank you anything you can do maby it will help

          • Initial Complaint

            12/19/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Cordless Magic would not refund my Money. I sent there product back to them in one work. It did not work like they said it would. Sent it back to them well before 30 days. 30 day return is their policy. Now I dont have ****** dollar or the merchandise. This is stealing. Will not answer my emails. Going to be in the ***** area soon. Might just stop by. ******

          • Initial Complaint

            10/28/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On, or about, Oct. 12, 2024 I ordered the SuperOmni Antenna/860 mile range & a 4 port splitter. I received the splitter but not the antenna, which was $199.99. I contacted ***** and supplied the tracking # (************). They replied "it was not deliverable and to contact the seller." I sent several emails to them but have not received any reply.

          • Initial Complaint

            09/21/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I ordered and received an antenna on 8/25/2023 and returned within the required 30 day window. The return was received at stated address on 9/9/2023. Order # ******, RMA# CYZFOOKK, **** tracking # **********************. I am still waiting for reimbursement to my account.

            Customer response

            10/23/2023

            I finally received a refund from this company for my returned purchase. Thank you. 

          • Initial Complaint

            09/08/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On August 5, 2023 I ordered a antenna online for $199.99 because the advertised it was a 2023 model, but when I received it the box said 2020 design via **** tracking #********************** which arrived on August 12, 2023. I hooked it up to my existing coax cable and the channels came in, but the antenna wouldn't hook to my antenna pole so I submitted a request to return within their 30 day return policy and it was approved with a RMA# V3DZ79SS on 8-17-23. So on 8-22-23 I sent it back via **** tracking #********************** and they received it on 8-25-23. Their refund policy states that the refund will be refunded within 7 to 10 days. I emailed their support team and I was told they'd have to inspect the return package, which everything was just like they sent it to me, but I never heard back from them. Now I'm out $199.99 plus the antenna and the return shipping of *****.

            Customer response

            10/10/2023

            Supposedly they have refunded me, but I've yet to receive the refund via the finance company Affirm. 

          • Initial Complaint

            09/06/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            About three weeks ago I received an antenna that was not what I ordered, was missing parts, and the motor did not work Hello,I have a problem with the antenna that was purchased on order # ******.First off, I did not receive the splitter, or the pole that I paid extra for.Next, I ordered a 2023 antenna advertised to reach a 900 mile range, but the box for the antenna that I received states it is a 2020 version with a 200 mile range:Lastly, the remote control does not work.I tried two separate new sets of batteries out of the box, and then a set of batteries out of something that does work.The remote does not workit does not light up, and the antenna will not turn. There is a light on the motor, so that is not the problem.What is your company going to do to give me the antenna that I ordered, and a remote that works.I have emailed the company 6 times. They responded once over a week ago that they will look into it.I would like the antenna that I ordered--that works, and the parts that were missing.

          • Initial Complaint

            08/30/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I was looking for a good Digital Antenna and came across Cordless Magic which claims to have a 900 mile range and has all kinds of good reviews. (90 percent of them are 5 stars!) I placed an order on line with the company on July 24th 2023, it was shipped on July 26th 2023 and I received it on July 28th or 29th 2023. I'm not sure as I wasn't at the ship address those days. I am less than 70 miles north of ********* **. ********* is at 620' above Sea Level and ******** ** is around ****'. My house is on a high point with not obstructions. I was able to finally get around to trying the antenna out last weekend, I hooked up the antenna as instructed, I already have another digital antenna that works OK. The Cordless Magic didn't have any signal at all. I played around with it for several hours, ******* a product with so many great reviews with a 900 mile range should be able to pick up TV within 70 miles. It didn't work so I repackaged it and went to do a return. Their return policy is 30 days, I attempted to do the return on August 29th. That's 30 days maybe 31, in either case they refuse to do a return. I can understand if I waited months later but to be on the day or with in 1 day of the time frame isn't right to not do a return. Their web site won't let me post a review of the product. Funny so do they only let good review get posted? I'm sure if I am in a city this probably does work, but there is no way it works as they claim which is why I bought it to begin with.

          • Initial Complaint

            08/29/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a 2023 900 mile range TV antenna for ******this company sent me a 2020 antenna you can buy for ********************************************************************************************************************************* to spend my own money and ship back the antenna and then Id get a refund and after responded I shouldnt have to pay for the shipping for your mistake. I got no response. This is a scam website. Do not order from this website. My order number is ******. They still have not contacted me. Im going to dispute this charge with my bank.

          • Initial Complaint

            08/26/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            8/4/23 ordered a 900 mile 2023 TVAntenna I received a 200 mile 2020 antenna I have sent 4 emails and 3 phone calls to attempt to resolve this issue. All I receive is automated response.I believe the company to be fraudulent

          • Initial Complaint

            07/18/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Purchase a coodless antenna for ***** Received a food wrapper instead. Bait and switch. Company does acknowledge error. Tracking no belongs to food wrapper no antenna sent.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          15998 NW 48th Avenue

          Miami Lakes, FL 33014

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          Customer Complaints Summary

          36 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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