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          Customer Services

          Dcm-p.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Customer Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/21/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I was checking my credit card statement today and noticed a charge from DCMPL.US on my card dated 7/20/24 for $39.95. I have another charge from the same company for $4.95 dated 7/1/24. I looked back several statements and have the following charges from the same place:5/17/24 $1.95 5/20/24 $39.95 5/31/24 $4.95 6/19/24 $39.95 I have no idea what this company does or how they have my information. I would like to remove my credit and personal information from them as well.

            Business response

            07/22/2024

            We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name ********************* or the email address ****************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

            Customer response

            07/22/2024

            I am responding with the requested information from the business to hopefully resolve this issue, which is the first six and last four digits of the credit card that is being charged. 

            542418

            8877

             

            Customer response

            08/06/2024

            Hello,

            The communication from the business is requesting the first 6 and last four digits of the card that is being charged. I provided those numbers on July 23rd, 2024. I will provide them again below.

            542418

            8877

            Business response

            08/09/2024

            We have refunded the account in full on July 24th, 2024. We suggest you contact your bank for more information regarding the refund.

          • Initial Complaint

            07/07/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I was checking my CC statement today and saw that I was charged $39.95 on 05/28/24; $39.95 on 6/27/24. The charges showed up on my statement as charges from - FITIMH.NET. These charges are NOT APPROVED / NOT AUTHORIZED. I have no idea what this charge would be for and once I visited their website, www.fitimh.net, they don't even appear to be a real / mature business. I would have never agreed to pay them any money, ever. I captured screenshots from my CC Statements. These screenshots show proof that they took money from my card. If you need ANYTHING else I will do my best to provide it for you. I want my money back. I am also contacting my CC company and this company regarding this issue today.

            Business response

            07/08/2024

            We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

            Customer response

            07/24/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            The money was credited to my account in July. Thanks so much for your help. If you need anything from me in the future just let me know.


            Sincerely,

            *************************

          • Initial Complaint

            06/03/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            From 12/23 to 05/24, dcmplc.biz has been taking out $49.95 out of my account and I just noticed it on my directexpress statement. I don't know what this is and I didn't order it. I think this is a scam and I would like my money back.dcmplc.biz 12/10/2023 *********** dcmplc.biz Card Purchase ************************************************************************* -$49.95 05/11/2024 *********** dcmplc.biz Card Purchase ************************************************************** OF AMERICA -$49.95

            Business response

            07/01/2024

            We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

          • Initial Complaint

            06/03/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Charged $49.95 ($70.17 CDN) on my Mastercard May12, 2024. I did not purchase anything from this company ! Have never heard of them before this.

            Business response

            07/01/2024

            We have issued a refund through your billing processor for $49.95 (USD)  processed on June 3rd, 2024. We suggest you contact your bank for more information regarding the refund.

            Customer response

            07/12/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***********************

          • Initial Complaint

            04/13/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            So I was checking on a purchase that card was charged for when I saw a $49.95 charge that I DID NOT AUTHORIZE!!! I have no idea what this charge would be for and I absolutely did not make this purchase.The date of the purchase is April 13th and I uploaded a screen shot of my banks recent purchases tab that shows proof that took money from my card. If you need ANYTHING else I will do my best to provide it for you but I really would like my money back ??

            Business response

            04/15/2024

            We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

          • Initial Complaint

            01/22/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            On 1/22/2024, I seen there was a $2 deduction in my account from a business called Qekel.com. they tried to also take $49.95 also but was fortunate enough to not have enough money in the account so it didn't go through. Their website which seems fake has Martinson's Enterprises LLC at the bottom. I had them blocked from my account and would like my $2 back and for that business and person ******************************* to be investigated for fraudulent behavior.

            Business response

            01/22/2024

            We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name ************************* or the email address ************************** To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

          • Initial Complaint

            01/10/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            This is a scam company. I was paying for a parking through a QR code on the pay parking sign and then I had 2 charges from this company which I don't know who the h*** they are or what they do. One was for $49.95 and another for $1.95. This is a scam, and they need to be investigated.

            Business response

            01/17/2024

            We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

            Business response

            01/17/2024

            We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

            Customer response

            01/17/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *******************************

          • Initial Complaint

            12/06/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am being charged monthly from the website Dcm-p.com. Charges are as follows:October 30 - $1.95 November 3 - $49.95 November 12- $4.95 December 3 - $49.95

            Business response

            12/07/2023

            We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

            Customer response

            12/08/2023

             
            Complaint: 20968722

            I am rejecting this response because:
            How will it be refunded? I havent seen a credit on my bank account. 
            Sincerely,

            *************************

            Business response

            12/08/2023

            Please note this refund may take 3 to 5 business days to appear on your credit card statement.

          • Initial Complaint

            09/07/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have been continue charged and did not even order or received any service from them.I have been charged $39.95 every single month from July 12, 2022 to September 05, 2023. I told my credit card company and did nothing also. I am requesting all full refund from DCM-P.com. It is a scam company.

            Business response

            09/08/2023

            We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

            Customer response

            09/08/2023

            I called my credit company to cancel the credit card since it was keep on charging and they will send me a new credit card in 10 working business days.

            Can they send me a check and send it to my mail address. ***********************, Apartment #5. ************ ********** *********.

            Customer response

            09/08/2023

            As of today, I have not received it yet. I have to wait until new credit card arrived and could take up to two weeks. I contacted credit card company already to send a new card ASAP.

          • Initial Complaint

            06/19/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I noticed 7 monthly debit card account deductions of $39.95 that date from 12/2022 to 06/2023. I get no response from calls and emails I have made to this "business," The Digital Content Marketplace. I have no idea who they are and want these deductions to stop immediately.

            Business response

            06/20/2023

            We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name *********************** or the email address ********************* To help us further investigate this issue, can you please provide the customers first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

            Customer response

            06/22/2023

             
            Complaint: 20207439

            I am rejecting this response because there is no satisfactory resolution suggested. The last four digits of the card breached are ****. Please note the correct spelling of my name. 

            Sincerely,

            ***********************

            Business response

            06/28/2023

            We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

            Customer response

            06/28/2023

             
            Complaint: 20207439

            I am rejecting this response because l closed the account to forestall any additional withdrawals. I prefer a check be issued directly to me or sent to my bank for deposit.

            Sincerely,

            ***********************

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          BBB Rating & Accreditation

          B

          This business is not BBB Accredited

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          Contact Information

          9705 SW 142nd Ct

          Miami, FL 33186-1165

          Visit Website
          (844) 403-7005

          Customer Complaints Summary

          22 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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