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          Business Profile

          TV Program Distributors

          Wyatv

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in TV Program Distributors.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/27/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I paid WYA TV for 5 months of service in October as pictures show from my purchase. I was only given 1 month of service and the service was shut-off. I have continued to contact WYA TV support by email, phone, and live support from their website. No one ever responds. I strongly believe this is becoming a fraud case and this company is taking customers money. Last night my wife without knowing the current situation paid for another 3 months of service as you see in pictures attached. The service was once again not granted and money taken. I reached out yesterday and today and once again no one responded. I dont think they actually have any support and everything is automated. I believe this company needs to be investigated as my neighbor and others are having the same issue.

          • Initial Complaint

            12/10/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have been trying to contact WYA TV for over two months, I brought a replacement fire stick and when I tried to put in the imformation to log in I got message say I had more devises than was allowed. I had only three that included the replacement stick. Now I started to hear about a new code and password but no one had sent me a new password. Over the last two months I have called and emailed them several times at the phone number and email they provided but once did they try to contact me. I have never been late with a payment and paid six months at a time. The last phone call and email was done December 9, 2022 In reading all the complaints it seem as if they don't care about us just what they can get out of us.****************

          • Initial Complaint

            12/09/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            ************* not working have been trying to call for last three weeks no answer phone recorded messages email does not work paid for service cant get no kind of contact

          • Initial Complaint

            12/06/2022

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            In December 2nd @ 11:17 PM I renewed my 3 month subscription with WYA TV. They normally take about 15 minutes to send out login credentials. Its now been 4 days and Ive yet to receive my correct log in credentials. *** contacted them numerous times regarding the issue and have yet to receive a response. I have proof and will provide the screenshot. I need for someone to contact them and have them either contact me vie email or phone. ************************** or ************ thank you!

          • Initial Complaint

            12/04/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I dont know if this company is legit every time I call this company no one answered the phone are return my call I having been leaving voicemails since November 24,2022 I have been emailing them also no one has responded to my email . This is a horrible company to do business with .

          • Initial Complaint

            12/01/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased wyatv's service on last month. they changed the password and other info and i cannot access the tv streaming services. I've reached out to them 20 times with no answer. So essentially they have stolen my money with nothing in return..

          • Initial Complaint

            11/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have made numerous attempts via phone call, text, email, and live chat, to contact technical support without any success. I am receiving and error code ECO6 on 2 of my devices and am unable to use the service.

          • Initial Complaint

            10/05/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I can't seem to reach anyone on the phone at customer service about technical difficulties. The email address provided on the website, no one ever replies. I do t think it's a valid email address. We have been trying to speak with someone since last month about the technical problems we're having.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          99 NW 183rd St STE 158

          North Miami Beach, FL 33169-4531

          (786) 477-6949

          Customer Complaints Summary

          19 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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