Complaints

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We canceled service with the company in August 2024. The first time they sprayed our yard you could see and smell the product. The second time and from that point on they continued to spay our yard there was no smell it wasnt even wet especially in the back and the bugs and weeds just kept multiplying. So we canceled. The man that called said he was the owner and wanted to know why we wanted to cancel. We explained. So he canceled us in August. Now someone came out and sprayed our yard, we called them to tell them we do not have an account, this was in November. We called again and spoke to a gentleman and he said Im sorry, I see where you canceled in August, I will take care of this, you will not get another bill, which the bill was for *****. Now were getting called saying we owe them ******, we dont have a bill and she insisted we have a bill and we didnt cancel until November, but yet the other man said I can see where you canceled in August. Now theyre harassing us whether its through a bill, through the mail or calling us on the phone, it needs to stop.

  Business response

  12/16/2024

  We apologize for the inconvenience. The account has been canceled and balance has been removed. You should not get a bill from this point forward. If you do please disregard. Thanks 

  Customer response

  12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2024, a Pest Bear sales representative visited my home, seeking to earn my business. I shared my disappointment with ****** and ********, companies that failed to deliver on their promises and left me with subpar results. The Pest Bear representative confidently stated, "Give me four months, and your grass will look great," and agreed to cover the cost of a soil sample for an area where I had lost two palm trees. He assured me that the results would be ready within 30 days.Despite these promises, my experience with Pest Bear was disappointing. After raising concerns about my lawns worsening condition, the service manager assured me the yard would be treated and the soil sample addressed. However, the sample wasnt submitted until Septembermonths after the initial promise.The manager reassigned my service to an experienced technician who promised to improve the yard, including fertilizing in early November. I reminded him that I would begin setting up a Christmas light display by mid-November and needed the work completed by then. Despite these clear instructions, as of December 9, 2024, there has been no follow-up, no soil sample results, and no fertilizer applied.I researched St. Augustine grass care and shared that soil pH is critical for its health, citing reputable sources. Pest Bear failed to act on this information or deliver the promised corrective actions. Calls to their headquarters resulted in apologies but no meaningful resolution. When I requested escalation to senior leadership, I was redirected to the same manager, who remained unapologetic and failed to take responsibility.Pest Bear advertises itself as a company dedicated to customer satisfaction, emphasizing reliable solutions and professional service. However, my experience highlights significant gaps in accountability, communication, and follow-through. They have advertised and verbally promised services that they did not successfully deliver with positive results.

  Business response

  01/13/2025

  Thank you for taking the time to share your feedback. I sincerely apologize for the disappointment and frustration caused by your experience with our services. Your concerns are valid, and I deeply regret that we fell short of the high standards we strive to uphold.
  After reviewing your account and the events leading up to your concerns, I acknowledge the inconvenience and dissatisfaction caused by delays in delivering the soil sample results and the perceived lack of follow-through. While we aimed to address your lawn care needs, its clear we did not meet your expectations or our commitments to you.
  Unfortunately, based on the condition and complexities of your lawn and soil, I must honestly acknowledge that achieving the desired results in the timeframe initially promised may not have been realistic. This is a situation that neither Pest Bear nor any other company can fully resolve, as environmental factors and lawn recovery timelines are beyond immediate control.
  In light of your dissatisfaction, I am willing to refund the cost of one service as a gesture of goodwill and acknowledgment of the inconvenience caused. However, I cannot offer a full refund as our team invested time, materials, and effort into the services provided.
  I understand this may not fully resolve your concerns, but I want to assure you that we take your feedback seriously. I will use it to improve how we set expectations, communicate, and deliver our services in the future.
  Thank you again for your patience and for bringing this to our attention. If you have any further questions or wish to discuss this matter further, please dont hesitate to reach out to me directly.

  ***********************************************************

  Customer response

  01/17/2025

   
  Complaint: 22662548
  
  I am rejecting this response because:

  Thank you for your response to my concerns regarding the inadequate services and poor customer experience I have encountered with your company. While I appreciate your acknowledgment of the shortcomings, your proposed resolution falls significantly short of addressing the core issues and fails to demonstrate the level of accountability I expected.
  

  Your letter acknowledges delays, lack of follow-through, and the inability to meet promised results, yet the rationale providedthat environmental factors and lawn recovery timelines are beyond immediate controldoes not excuse the misrepresentation of your services. It was your representative who assured me, after extensive discussions, that visible improvements would be achieved within four months. The unrealistic promises made by your company directly influenced my decision to contract your services, and their failure has resulted in both financial loss and damage to my property.
  

  Your statement that Pest Bear invested time, materials, and effort is contradicted by documented evidence, including video surveillance, that shows multiple instances of incomplete, skipped, or incorrectly performed treatments. Specifically:
  1) Missed Appointments and False Reports: Your records claim services were provided when video footage clearly shows otherwise. On one occasion, no technician arrived despite confirmation of a visit.
  2) Negligent Application of Chemicals: The technician's improper use of chemicals caused significant damage to my lawn, a fact the technician later admitted after initially denying responsibility. This is unacceptable and reflects a lack of both professionalism and accountability.
  3) Failure to Deliver Soil Sample Results: Despite repeated promises, the results of the soil sample were never provided. I was even charged for this service until I disputed it and received a refund.
  4) Unmet Promises to Resolve Issues: Your team repeatedly failed to follow through on commitments to address these concerns, despite my numerous attempts to seek resolution.
  

  Your offer to refund the cost of one service is wholly inadequate given the scope of the issues. Your companys actionsor lack thereofresulted in a failure to deliver the services as advertised and caused direct harm to my property. This is not simply a matter of unmet expectations; it is a breach of trust and professionalism.
  To resolve this matter, I demand the following:
  1) A full refund of all payments made, as your company failed to provide the promised services and caused further damage to my property.
  2) Written acknowledgment of the issues and a detailed explanation of the steps your company will take to ensure such failures do not occur in the future.
  
  If a satisfactory resolution is not provided within 14 days of this letter, I will pursue further action, including reporting your practices to relevant regulatory bodies, and exploring legal options. I have extensive documentation to support my claims, including photographs, videos, and written records of communications, which I am prepared to present if necessary.
  

  I strongly urge you to take this opportunity to resolve this matter professionally and demonstrate that Pest Bear values its customers and their trust.
  Sincerely, If you would like to contact me, then you can call me at **************.
  
  Sincerely,
  
  ****** ********

  Business response

  01/23/2025

  Emailing *** myself to find resolution

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  October 16, 2024 Subject: Formal Dispute of Billing for Unrendered Services I am writing to formally dispute the charges on my account related to services that were NOT provided! I contracted this company around September 14, 2023, for Lawn and Pest Services. From the beginning, I encountered multiple issues, which I raised with their team on several occasions. In December, I paid the invoice, yet I was billed again for December services in January. Despite being charged, no services were performed in January. I attempted to resolve the issue by contacting your customer service team via email in February, but my emails were repeatedly returned as undeliverable. Why have a customer service email if you can’t receive emails. I also made several phone calls, none of which were returned. In February, I was finally contacted by someone named Z. ***** via email about an unresolved matter and I was able to send an email to that person about SERVICES NOT BEING PROVIDED. As shown in the attached email thread, the company continued to bill me for services that were never completed. After several cancellations on my part, Pest Bear pleaded with us to give the Pest Service another chance. Unfortunately, they charged us again but failed to show up. They eventually came on March 25th, 2024 because of the complaints, which I can verify through the follow-up email requesting a service rating. However, no services were provided in April or May, yet I continued to receive charges for these months. I contacted your company once more in late June to address these fraudulent actions. When no one did a service in April or May. After being placed on hold, I was transferred to a manager, who expressed confusion over why I needed to speak to her. Eventually, I spoke with a manager named Chris, who promised to handle the situation. I informed him that I no longer wanted anyone from your company to come to my property. Yet they tried to bill me for July and August and did NOT(SEE ATTACHED)

  Business response

  10/24/2024

  Tell us whyThe customer chose a payment plan of $25 per month, where invoices were sent before each scheduled service. This was clearly communicated and aligned with their request. However, it seems the customer is now dissatisfied due to a belief that services were not provided, despite the ongoing invoicing and scheduled services in accordance with their agreement.
  We have reviewed our records and confirmed that services were either performed as scheduled or were ready to be provided according to the payment plan. If the customer is seeking to cancel their service plan, we are happy to assist in processing that request and providing any necessary clarifications to prevent future misunderstandings. here...

  Customer response

  11/05/2024

   
  Complaint: ********
  
  I am rejecting this response because: It's evident that this company continues to lack organization and awareness of its customers' requests and service history. As I previously documented and provided in the attachments, I requested the cancellation of all services multiple times, yet I continued to be billed even after cancellation requests were acknowledged. The services have already been canceled, which underscores the disorganized way this company is operating—especially given that you are now "happy to assist in processing the request," despite its completion long ago.

  The payment plan was only implemented after the first instance when services were not performed as scheduled. A manager assured me that a technician would visit, and I would be invoiced only after each completed service requiring a signature. However, as I repeatedly demonstrated through email records, technicians failed to show up on multiple occasions. Furthermore, the company has yet to provide proof that services were rendered in July and August, including any signatures to confirm service was performed at my home.

  The ongoing billing for unrendered services, despite my documented cancellations, reflects highly questionable business practices. I request once more that all erroneous charges be removed from my account and that collection efforts regarding this matter be immediately stopped.
  
  Sincerely,
  
  ****** ********

  Business response

  11/06/2024

   We understand that there has been some confusion regarding the payment plan arrangement. To resolve this matter, we will remove the remaining balance and proceed with canceling your account as requested.

  Customer response

  11/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/13/2024 there was supposed to be service provided on my ************* The technician never showed and the customer service group at ********************** confirmed that with the technician. I was billed on 7/15 anyway and the charge subsequently hit my **************** bill. I contacted the area service manager (*****) who said he would immediately have my **** credited. Did not happen. A month passes and their technician shows up and does my ************ and drips a large trail of chemicals on my pavers badly staining them. I call customer service and finally get a call back from the area service manager who comes out to see the stain and says he will pressure wash it himself. I asked him if he was a professional pressure washer and he said, "No but I know how to use a pressure washer". Not interested in him making it worse. While he was here I asked him about the credit to my AMEX and he said, for the second time, I'll take care of it today. Another week passes, and no credit. I call him and tell him I'm not interested in him personally pressure washing my deck and letting him know that if the credit does not hit my AMEX by end of week (this week) I'm filing a complaint with the BBB. Gave them 3 opportunities and with each one he blamed the billing department and assured me he would take care of it. No result!

  Business response

  10/24/2024

  After reviewing the account with **********************, I do see that we issued a refund on 9/25/2024 to the Amex ending in 3002 for $64.27.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A representative from Pest Bear was soliciting in my neighborhood. I agreed to the terms he promoted. Upon talking with the representative, via phone, it was clear the solicitor was making promises to me that the company could not support. When the phone operator told me that service would not begin until I created an account with them and paid in advance, I decided not to move forward as the solicitor told me I could pay via bill pay AFTER service and would not need a contract and/or provide credit card information. Pest Bear claims they provided service and has hounded me a dozen plus times in the last month to pay for service I did not agree to based on the terms provided. When I asked them to review the phone recording for proof, they would not.

  Business response

  09/26/2024

  We have listen to the call that lasted over 6 minutes. Customer agreed to times of schedule and terms. Was discussion of pay and how they could make payments. 

  Service were completed. IS there any way customer could meet us half way and pay $40. We did do service and put out chemical and labor. 

  Customer response

  10/06/2024

   
  Complaint: 22321788
  
  I am rejecting this response because: The conversation began with me accepting service based on the terms the solicitor promoted.  Upon talking with your operator, it was clear those were not the company's terms.  The operator insisted service would not begin unless I provided credit card information, which I never did.  If you listen to subsequent messages, you will also hear my complaint that *****, the solicitor, set my sprinkler system incorrectly.  The sprinklers went off for over twelve hours before my neighbor contacted me.  My daughter left work to turn off my sprinklers.  In those phone calls you will ask me requesting your company pay that water bill.  You are not getting any money from me.  Your company has already cost me enough.
  
  ******** *******

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Had started services with PestBear in January 2024 and called April 15th to say I was unhappy with services and asked to cancel and was told by customer support that before I up and cancelled they wanted to send a manager out to see if they could correct my dissatisfaction, but that they couldnt get ahold the manager and that they would call me back by end of day. I did not receive a call back, instead the following day, April 17th, the tech called me and left me a voicemail that he was rounding the corner to take care of the lawn. Because of my dogs, the tech wont enter the backyard without verbal confirmation, which wasnt received and service was only provided to the front yard, if at all. I was extremely disgruntled and called the company to say I wanted my account suspended and that I would not be paying for services not provided in full until corrective action with a manager was taken. The manager came out that Friday and spoke of empty promises of coming the following week personally to treat my yard. No manager showed the following week and I called requesting to cancel again. Customer support said there was a balance that needed to be paid and I explained my refusal to pay with the situation explained above. I was told theyd contact the manager and get back to me. Received no call back, just a bill in the mail. This occurred 3 times and each time the bill was sent to me under a different business name. They have now sent my bill they have refused to resolve to a collection agency and I want this corrected and this debt to be pulled from the collection agency before it tarnishes my credit.

  Business response

  08/15/2024

  Sorry for the inconvenience. We will remove it from collections immediately

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as they actually do as they say they will this time. I would like to receive some form of communication informing me the corrective action has been taken by the business. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired PestBear back in January for our lawn maintenance. We were advised that their service provided recurring visits and many services including aerating our lawn. Not only did they come twice in 6 months, but they would simply knock to advise us they were there, walk around and look at our lawn and leave within 5 minutes, ensuring they left their marketing materials in my yard.We paid the full balance up front for the year and were told if we canceled at any point, we would be refunded for the remaining balance. We contacted them to cancel on July 5th via email as no one would answer calls (they were possibly closed for the day after the 4th). We then following up Monday July 8th and when my husband tried to cancel the gentlemen kept telling him no they would keep the fertilizer business for us. It took my husband getting extremely ***** before they finally said okay to canceling. He asked about our refund and the guy did not respond and hung up. I personally called back and spoke to a woman who all she would say is the accounts canceled and well get the refund when we get it. I asked for a cancellation email to ensure we were set on parting ways with the business which she rudely responded that its canceled and there is no email Ill be receiving. I called today, July 15th inquiring about our refund to which we were told 2 different amounts that were refunded to us that dont match and that we have yet to receive. We would like them to refund our remaining balance and ensure we have a cancelled contract with them.

  Business response

  07/18/2024

  We are writing to apologize for any inconvenience you may have experienced. As part of our commitment to your satisfaction, we will be refunding your remaining balance of $337.50.
  Please allow a few business days for the refund to be processed and reflected in your account. If you have any questions or need further assistance, please do not hesitate to contact us.

  Customer response

  07/23/2024

   
  Complaint: 21991965
  
  I am rejecting this response because: 

  I have been told three different amounts that have already been refunded that none of which have entered my bank account going back to July 5th and none of the balances match. I will be satisfied and close out my complaint once a return hits my bank account.
  
  Sincerely,
  
  *********************

  Business response

  07/31/2024

  We put a check in mail yesterday. They should have it by end of the week 

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Changing for services didnt happen.$327.77

  Business response

  07/11/2024

  I have reviewed your account and it appears that all services were completed as scheduled. Our records show detailed in and out times, as well as the duration of each service visit.
  If you have any further questions or need additional information, please feel free to reach out.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Pest Bear is engaging in deceptive practices. I was charged $145.60 for an unauthorized treatment. The precedence on my account is clear. Below is a history and the recent events. I contacted Pestbear by phone and email twice requesting a credit. I initially signed up for quarterly service in June 2021 and paid in full. I received quarterly service.In June 2022 I was contacted and asked to sign up again. I again paid in full for and received quarterly service.In June 2023 I was contacted and asked to sign up again. I once again paid in full for and received quarterly service.My 2023 renewal ended in March 2024 with my fourth and final treatment.Pestbear decided to service my house in May 2024, unauthorized.After receiving a bill, I called on 6/17/24 to contest it. They said I had bi-monthly service and had bi-monthly service for 3 years. Not true.They said I called and signed up for mosquito service. Not true.I received a call from Pestbear (April?) asking if I wanted to add mosquito service at no additional cost, it would begin at my next service. After confirming there was no additional charge, I said ok, but that it didn't matter because my subscription ended and was up for renewal in June. Bi-monthly service was not mentioned in the mosquito conversation.I also said I may not renew due poor service and would decide at renewal in June. Some months I received messages saying Pestbear will be here the next day but was a no show. Last September after a no show I had to call and email to get service.I called on 6/17/24 to dispute the invoice and was met with a rude individual who called me a liar. I subsequently spoke with ****** who advised he would need to review the call records to listen to the conversation. Now they say the service should have been contested when done. I was not home to contest it.Further in 2023 it was $534.28 for a year of service. I never agreed to $145.60 bimonthly totaling $873.60 a year? My account precedence is clear.

  Business response

  07/11/2024

  I have reviewed your account, and it seems there has been some confusion regarding your contract with us. According to our records, the contract is ongoing until you decide to cancel it.
  Regarding the yearly payments, these need to be renewed, which is why you were contacted to renew the pre-pay option. Our records show that you canceled the contract on June 17, 2024, after the service was completed on May 31, 2024. During that service, we spoke to a male individual who did not cancel the service at that time.
  Please note that this is not a subscription; it is a contract that remains in effect until someone cancels the service. Your cancellation was processed after the service was completed.
  If you have any further questions or need additional assistance, please feel free to reach out.

  Customer response

  07/11/2024

   
  Complaint: 21973485
  
  I am rejecting this response because: I signed up for and paid for quarterly service for 3 years, period. If the business' theory is correct, which it is not, the next service would have been in June of 2024, not May.  Why did the company's practices from 2021, 2022, and 2023 change to be different in 2024? No "male" from this household ever agreed to any such additional services, I can assure you of that, as the phone number on file is mine the "female" of the household. So again the company is stating items that are not true. When I contacted PestBear regarding the invoice on June 17, yes that is when I cancelled the service. Up until I received the invoice in June, I didn't know I had a service to cancel, because again, every year in June someone would call me and ask me to renew. When I called June 17 the individual I spoke with indicated that the accounts owned by (**** was it?) weren't handled properly because ******* moved to another area or left. This is all clearly a mistake on the company's part and they should do right by crediting my account. 
  
  Sincerely,
  
  ***************************

  Business response

  07/18/2024

  We would like to address a recent concern and provide clarification regarding our business practices. Our business practice has not changed; it appears there may have been some confusion between your payment plan and your contract.
  To address any inconvenience this may have caused, we have removed the last charge from your account.

  Customer response

  07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  February 2024 I made final payment of $94.98 on an annual contract. I called the company to advise I did not want to renew in May. I was told this could not be done in advance and that they would contact me in May. I did not speak to the company in May. Unannounced, a technician serviced my property on 5/30/24. I refuse to pay $94.98 for this unauthorized service. Attempts to resolve this by phone were not productive.

  Business response

  07/11/2024

  SHE WANTED TO CONSOLIDATE HER SERVICES WITH ANOTHER COMPANY BUT
  JUST HAD SERVICE ON 2/2/24. SHE WILL WAIT OUT THE 90 DAYS AND WE WILL
  CALL PRIOR TO COMING OUT TO SEE HOW THINGS ARE GOING. SHE MAY STAY
  WITH US AT THAT TIME. NEVER CALLED TO CANCEL SERVICE. 

  Customer response

  07/13/2024

   
  Complaint: 21945533
  
  I am rejecting this response because:

  We had a conversation, but I was told I could not cancel in advance.

  I did not authorize the service in May. I did not authorize renewing the contract. I did not speak to anyone at the company before the service.

  In February I specifically said I wanted to cancel, but the company did not accept that request.
  
  Sincerely,
  
  *******************

  Business response

  07/18/2024

  We wanted to inform you that we have processed a credit to your account. Although you did not explicitly request a cancellation, we have taken this step to ensure your satisfaction and address any potential concerns you may have had.

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩