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          Business Profile

          Home Décor

          Vybe Interior

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Home Décor.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/08/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I order a picture from Vybe Home Interiors and never received the picture. I have tried multiple times to contact them via there customer support email and have never heard back. I have tried multiple times and no response or resolution.

            Business response

            05/23/2022

            Business Response /* (1000, 8, 2022/04/28) */ Hi ****, First off, I sincerely apologize if we have failed to update you regarding the shipments of your order and that as a result, you have not received the remaining canvas pieces. This is definitely not the kind of experience we want to create for any of our customers. I went ahead and investigated and it looks like one of our Customer Gurus responded to your inquiry on March 24th. The response was sent to the email address: seth.berghors@bepco.com which you used in sending the inquiry. Advising you that the remaining canvases have been shipped and marked as delivered. We never heard back from you after that. I have attached the Proof of Delivery in this response. We care deeply about your experience, Jeff and we would really love to make this right for you. If you could please reach out to us again using a working email address, we will surely make it up to you. Please let us know if you need anything else. Consumer Response /* (3000, 11, 2022/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email address they are responding to is incorrect. And I have sent them multiple emails they have not responded to including a picture of what was delivered. And there is no contact information listed. Business Response /* (4000, 13, 2022/05/05) */ Hi ****, We would love to make this right for you! It seems that the email address you used in your email to us was not working (I've attached a screenshot). We want to solve this once and for all with you, ****. So to confirm your claim, you have not received the Minimalist Reflection Canvas, correct? We would be happy to reprocess and send this canvas to you and offer you 25% refund for the all the trouble. Please let us know your thoughts.

          • Initial Complaint

            03/26/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I purchased a paining from Vybe Interior on March 9th and selected 7-10 business day shipping. It is now March 26th and I haven't even gotten a tracking number which means the art work hasn't even been shipped and it's been over 10 days. When I contact I finally got in contact with the representative to gain clarity on when my item will be shipped I wasn't given an exact date I keep being told it will ship "soon". Very disappointed and at this point I should have the painting and a refund. Do not purchase from here! You're better off shopping elsewhere if you want good art and reliable service. This was very expensive and not worth it considering the hassle to get it.

            Business response

            04/22/2022

            Business Response /* (1000, 5, 2022/03/31) */ Hi******** Thank you so much for bringing this to our atttension. We're so sorry to hear about the delay with shipping. This is definitely not the kind of experience we wanted you to have with Vybeinterior. We understand that the expectation set for shipping was at least 7 days, however, it went beyond the normal delivery timeframe and we apologize for that. Upon checking, I see that your order is currently in transit. Here's your tracking link: ************************************************************************************* I've also issued a partial refund for tthe delay. I know htat this is not enough but please acceptt our apologies. Thank you for giving us a chance to make this right for you. Please do not hesit=tate to reach out to us if you need further assistance. Again, Thank you! Best, Tray

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          11300 Space Blvd

          Orlando, FL 32837-9236

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          (773) 234-2862

          Customer Complaints Summary

          14 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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