Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been working with this company for about a year for a new roof. The company was able with our consent to help us get our homeowners insurance to pay for a new roof. In July of 2024, **** gave TPC roofing the entire amount to get our roof replaced. They never contacted us about receiving the money and only after my husband called did, we find out that the insurance had given the company the money to proceed. They sat on the money and did nothing. We also had a hurricane hit our home in ************** at the end of September. We contacted TPC Roofing to see how long it would take to get our new roof. They assured us it would be shortly, and they were just waiting on the bond. In December 2024 after several more phone calls by my husband, they stated the bond had been filed wrong and it would be fixed shortly. They have never reached out to give us progress updates like we have requested and they have actually lied and said they tried calling us. They essentially scammed our insurance money and seem to have no intention to give us a new roof. We really just want the work to be done and to be finished with this company.

  Business response

  01/13/2025

  Tell us why here...Thank you for reaching out and sharing your concerns. We want to sincerely apologize for the frustration youve experienced and the delays in communication throughout this process. Your trust and satisfaction are incredibly important to us, and we are committed to addressing your concerns and completing your roof replacement promptly.
  We understand how critical this project is, especially after the hurricane damage, and were pleased to share that your roof replacement is currently on schedule. Our team is preparing to begin work either during the last week of January or the first week of February.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  FLORIDA PREMIER LLC, & its affiliate Partners ********************* Lawyer **** *****. Guarantee to have my roof of my home replace on and about 2021 and 2022, where i sign documents to proceed forward on my home insurance company.*********************************. In which there was $10.000.00 was paid to Florida premier unbeknown to me i was told by Florida premier there was nothing can be done, because your insurance company refused to paid.. in due respect a check was release in my NAME and mail out to such company and they cash my check without NO WORK DONE on my home at that time,.. as of recently this year within the last several months i become aware of this deception by Florida premier and partner to commit fraud, by way of deception to obtain $10,000.00 in my name.. and there is no ROOF ON MY PROPERTY from Florida premier and by calling constantly asking for my money to return back to me so i can have my roof done by other reputable company. Florida premier is holding documents, i have sign under duress, with Florida Premier and lawyer **** ***** can not be found to rescind such documents to show that such company is committing criminal acts and I dont wanted to be apart of there business practices i just need my money to return and all business mattered with that company to be null and avoid.

  Business response

  12/04/2024

  Our records indicate that we sent you this check 05/02/2022. Additionally, our records indicate that you have not paid any money towards the property that was built @ ***********************************;*****, FL ***** which was valued at $25,000. Thank you for bringing this to our attention. We look forward to communicating in good faith to clarify the outstanding balance owed.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My roof was completed in February of 2022. I just put my house in the market June of 2024, over 2 years later. It was brought to my attention by my realtor that the permit for my roof had expired and that my roof work was never inspected by the county; if not addressed this would affect closing on my current offer. I contacted Florida Premier roofing over the course of 3 days with no response or action pertaining to the matter. My son made an honest review on ****** on how horrible this company is and how they are unwilling to do anything to address their negligence. That night we get blackmailed via text by a man named ********************* who claimed to be the owner stating he wasnt going to do anything unless the review was taken down. He also stated this wasnt his problem, that he wasnt with the company at the time. Over the course of 2 days via text this man habitually called us out of our names and kept berating us and making jokes that our house isnt going to close, which this is an issue because if this expired permit isnt closed my house isnt going to sell and its all because of this companys negligence! I began to research and found that other customers are having the same issues and that they have failed to address the issue. I also found online that this ********************* had been charged for 18 counts of accused forgery and fraud for AOB on his clients. This is one of the men this company has representing their brand! On top of the fact its public record how unethical this man is with customers and their money, they allow him to make a mockery out of their customers and get away with completing roofs without a permit! The buyer of my home hired an inspector that pointed out our roof is leaking! Shingles are falling off and wrong material was used, in addition to other things that are missing. This is completely unacceptable and should not be allowed. Now these repairs have to be made out of my pocket after my insurance and I already paid. Ridiculous.

  Business response

  06/18/2024

  As the customer is aware, her roof was completed in February 2022 while the company was under different management. The customer very recently brought this issue up to the company and has spoken to numerous representatives of the company. All company representatives have stated the same thing, that the company is already going through the process of reopening the permit through the county to get this resolved. This was not a good enough response for the customer who believed that this could be resolved in one day. Unfortunately, this is not the case as we must wait for governmental agencies to resolve this issue. 

  The customer claims she has not received a response, but the truth is she did not receive a response from us that she liked as it wasn't an immediate fix. The customer further lists an individual by name saying she was "blackmailed", we respectfully dispute this claim as you can see from our response we are actively trying to get this issue resolved. The customer to date has never brought up a leaking issue with the roof and unfortunately if true this could be caused by numerous factors beyond the company's control over the past two years since installation, including the numerous catastrophic hurricanes that occurred in 2022. Our permitting department pulls permits for every job including this one, the employee who was in charge of permits at the time of the build had been let go as of March 2022.

  The rest of the customer's statements are nothing more than hearsay and slander and we dispute these claims.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company settled with my home owners insurance company for an amount to repair my kitchen and kitchen window due to water damage.They came, torn my kitchen apart and left. After months of chasing them, they are now refusing to continue work or put the kitchen back how they found it.They are saying that they didn't get enough money from the insurance company and I either open another claim with my home owners insurance so they get more money, pay out of pocket for the difference or they wont do anything else.I've asked them to just put back the kitchen how they found it. I was not asking for a full new kitchen, I'm just asking for them to just put back the same things they took.They no longer respond to my emails and they do not want to provide their insurance company information so I can file a 3rd party claim.I have no paid them anything out of pocket, but they did receive money from my insurance company. I have all paper work, texts and emails where they ask me to open a new claim with my home owners insurance.

  Business response

  05/23/2024

  Customer is requesting work not approved nor contemplated by the insurance company when payment was issued. Customer failed to state that they received a $5000 reimbursement when they declined to provide additional funds for work not contemplated by insurance. They are able to request additional funds from insurance company, we as the contractor can not. If customer would like us to do any work contemplated by insurance they are welcome to provide the $5000 reimbursement check back, and we will happily perform. Any work above what is contemplated by insurance and funds provided by insurance will need additional funds from customer. While customer seems to request to keep the $5000 and have the business perform. We are unaware of any business that works for free. Customer received reimbursement check on Thursday November 30th, 2023 at 1:08PM per ***** tracking 774277411392, we are unaware of what customer has with said funds. We considered this matter closed unless or until customer chooses to send payment.

  Customer response

  05/23/2024

  I am not requesting any free labor, nor asking for them to do the full kitchen. They found the kitchen in one piece, they came tore it apart and left after "finding more damage". All I am asking for, is for them to put back the kitchen how it was, the one sheetrock sheet. the one cabinet and the piece of marble counter top they removed.

  Just to clarify, I am not asking for the full repairs.

  The $5000 were sent to me on a check when filing a second claim was not agreed by me.

  No free labor asked, no more than what is right. Just leave the kitchen the way they found it. Also, as clarification, they do not need to buy any new cabinets or marble, the removed cabinet and marble were taken in one piece and they are not broken so, is just s**** it back into the wall for the cabinet and re-glue the marble piece.

  Customer response

  05/23/2024

  One more piece,

   

  The $5000 is reimbursement of what they collected from the insurance company to repair the kitchen. Not money they decided to send to me as a courtesy.

  Please see attached email thread with **** (owner of the company).

   

   

  Customer response

  05/28/2024

   
  Complaint: 21748953
  
  I am rejecting this response because:Date Sent: 5/23/2024 4:57:12 PM
  

  One more piece,

   

  The $5000 is reimbursement of what they collected from the insurance company to repair the kitchen. Not money they decided to send to me as a courtesy.

  Please see attached email thread with **** (owner of the company).

   

  
  
  Sincerely,
  
  ***********************

  Business response

  05/28/2024

  Thank you for your feedback. We appreciate the opportunity to address your concerns.
  

  As you mentioned, the $5000 was reimbursed to you by us, not the insurance company, for the cost of repairing the kitchen and to putting the cabinets back to where they were. This amount was refunded to you after mold was discovered behind the cabinets, which required additional work and funds beyond the original scope of the project.
  

  At that time, we presented you with options to continue the work, but you chose not to proceed. Consequently, we refunded this amount to you.
  Moving forward, you have the following options:
  

  1. Return the 5000 and pay for the additional work required, and we can resume and complete the necessary repairs.
  

  2. Alternatively, you can choose another contractor to this portion of the job.

  Currently you are requesting the 5000 to be refunded and work to be done. We are respectfully declining to work for free.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On May 4, 2021, I signed an Assignment of Benefits with Florida Premier Roofing (FPR). It seemed like after signing this document communication with this company started slowing down. This matter was long and drawn out. In November of 2022 the insurance company Liberty Mutual agreed to make payment, and a check dated November 11, 2022, was sent to FPR. I wasn't getting much information about details and was told on multiple occasions that FPR was waiting on this check into December. Near the end of December after a conversation with one of the representatives of FPR in which there was still no definite start date, I wrote the company a letter to rescind the **** I did get communication after the letter, but at this point I had no trust in this company. The communications were sometimes coercive and sometimes veiled threats. This happened off and on over the year since I sent FPR the letter. On 4-24-24, I received a call from an attorney representing FPR. He informed me they had a new check from Liberty Mutual, and they were eager to replace my roof. I imagine FPR is replacing thousands of roofs in Florida. I do not understand why they are so determined to replace mine. I sent them a letter to rescind the **** ONE ROOF. They never even filed a permit. But they would rather drag me through the mud...a senior citizen, than acknowledge this letter, and leave me alone. Did they really have this right to ask for this check? After the *** has been rescinded? I do not want to work with this company. It would be an injustice to sustain any damages as a result of this situation.

  Business response

  04/26/2024

  Customer is correct that they signed an Assignment of Benefits with our company. The check she referenced in 2022 was sent for mortgage processing and sent to the customer, we have no idea what they chose to do with these funds as we simply asked she provide them so we could get started. At all points in time we have stood ready and willing to do the job, unfortunately the customer did not seem to understand that we needed the funds so that we can order materials on her job without a lien being filed on her property. Customer's mortgage company was provided all funds in 2022 and they provided the same to customer. To express again for clarity, we simply needed the customer to pay her deductible to comply with law, and she has so far refused. We had to hire attorneys who got this matter settled, while we have no doubt the customer may want to have us no longer involved, we have expended funds so the customer should reimburse us for the costs of the lawyer who procured the check, or the customer can pay us her deductible as required by Florida law and we can build the roof. To date we have not received any funds on this file and have only paid money for the benefit of the customer.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  numerous calls and promises that job is a priority. 11/8/23 was told permit was to be pulled that week. Following week they still have no update. Roof tarps are being ripped and the Comp. Has already received money from Insurance claim but no work has started.

  Customer response

  01/04/2024

  1/4/2024 between 6:30 and 8:40 roofing material was left in my driveway.  No contact from Company as to what is happening or when.

  Customer response

  01/18/2024

  The Company finished the job 1/12 and 1/13/2024   Thank you for your help I do believe your contact with them moved the job forward.  Sep. Note the crew that worked here was great!

  Customer response

  01/18/2024

  Date Sent: 1/18/2024 3:01:29 PM
  The Company finished the job 1/12 and 1/13/2024   Thank you for your help I do believe your contact with them moved the job forward.  Sep. Note the crew that worked here was great!

• Initial Complaint

  10/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We had our roof installed by Florida Premier Roofing on April 2023. In August we were still waiting for the county to give final inspection without one word from Florida Premier roofing. A representative from the company came out to do an inspection and said they only did 2 sheets of plywood which was included in the price. So much to our surprise we get an invoice stating 10 sheets were used, when this is the opposite of what the person said. My husband has been in constant communication by contacting them and was told they are still looking for the pictures. Now we get a letter saying they will *** us for the $800. When they are still looking for pictures showing the plywood that was used. Or have we seen an invoice of any sort. Needless to say when they dropped off a garbage container and did damage to our fence and installed it upside down, nothing was done about this either. Communication with this company isnt the greatest.

  Business response

  03/14/2024

  We apologize, the letter was sent in error. Your account has been closed out for some time now after your first communication. We sincerely apologize for this miscommunication and appreciate your business. To be clear you do not owe anything further with us.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After a lengthy wait due to the insurance company, work was begun on our roof July 17, 2023. The roof was removed in the morning. It rained later that afternoon and the area was partially covered with a tarp. We had multiple areas of damage from the rain storm and Florida Premier Roofing was made aware of the damage and photos of the areas were sent via the customer portal. No work was performed the following day. Roofers returned on July 19 to work with some progress made. Spoke with a company rep during the afternoon of July 20 regarding our concerns about progress on the roof and damage from the rain storm earlier in the week. Roofers did not return until 6PM that day to continue working on the roof. We were told by the rep he only addressed the outside work and someone else would contact us after the install was completed to fix the interior problems. Roofers returned at 7AM on July 21 and worked until 6:15PM to complete the install. City inspectors failed the initial roof inspection on July 25, 2023. A follow up inspection passed on July 31. We have since left 2 messages via the customer portal inquiring when the interior work will be done. No response from the company.

  Business response

  10/10/2023

  Regarding this case, address **** ****** ******* ************* ** ******

  
  

  The customer we have a contract with for this property is ****** ****** We completed Mr. ***** roof and passed our final inspection on 7/31/23. At this time, Florida Premier Roofing was made aware of the leak, but unfortunately we are about 7-12 weeks out on our interior schedule. 
  

  
  

  I will say that prior to this notification of a BBB complaint, both my office and the representative, Brady M******* who worked directly with Mr. *****, have not gotten a single phone call, email, or text message since the roof was completed. Mr. ***** did not even give us a chance by letting us know he was unhappy with this time frame before filing a complaint against us. We have not broken any contractual obligations, we can prove how far out we are on our schedule, and have no intention of not fixing the issues with Mr. ***** home. 

  
  

  That being said, Mr. ***** is more than welcome to contact our office with any questions or concerns. 

  
  

  Thank you

  Customer response

  10/20/2023

  We never received any response from the company. The 2 messages we left via their customer portal were deleted. Their response to you was they would finish the interior work within 7-12 weeks. However we are at 12 weeks and nothing has been done. So this is still an unresolved issue.

  Customer response

  10/23/2023

  Date Sent: 10/20/2023 2:36:56 PM
  We never received any response from the company. The 2 messages we left via their customer portal were deleted. Their response to you was they would finish the interior work within 7-12 weeks. However we are at 12 weeks and nothing has been done. So this is still an unresolved issue.

  Business response

  03/14/2024

  We have scheduled this repair with the homeowner for 3/26 to fix his interior issues. I want to apologize for the time it took to get it fixed and we will make sure the repairs go well.

  Customer response

  03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After waiting an entire year Florida Premier Roofing finally replaced our roof. It is leaking. They do not return your calls or messages. The communication is very poor. I called again this morning and all I was told is that they can put a ticket in. They will not put me in contact with anyone that can give us answers. Our roof is leaking becuase of them. It never leaked before. We are beyond fed up after trying to be patient over a year. Also, they took our old skylights out and left them unfinsished inside. I could go on and on about their awful service. I just hope if they do get someone to show up to make repairs they aren't smoking marijuana like the last crew. It literally filled our home with that stench. IT IS AWFUL!

  Business response

  03/14/2024

  We are having trouble finding you in our system, if you could please reply with a copy of your contract and street address that we did this work at, we would be more than happy to resolve this issue.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  During the course of having my roof replaced, the roofing crew used a chemical to remove tar that had gotten on a garage door. Consequently the paint was damaged. The roofing company has been saying they would send painters to repair the damage but have not done so. It has been well over a month of them passing me around to various people.

  Business response

  07/03/2023

  We have spoken with this homeowner and we have already gone back and finished this paint job. 

  Customer response

  07/05/2023

  On Mon, Jun 26, 2023 at 4:15 PM ***************** wrote:
  

  I submitted complaint #******** this past weekend. Just wanted to let someone know that they have arranged to repair the damage left this Saturday 7/1 and the issue will be resolved at that point. Thank you

  Sent from Gretchen L*** *********************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩