We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Roofing Contractors

          TPC Roofing

          Headquarters

          BBB accredited business seal
          BBB Accredited BusinessA Rated by BBB

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/16/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Install roof completed 6/1/22 price $17653 Roof leak reported to ** Premier roofing June 15 ,22 They sent a roofing inspector which said ****** was at fault . They have promised to send someone out but no one has ************** leak which has caused water stains on ceiling which are getting bigger with every rain fall. Fl***** ******** ****** * ***************** ******* we have called many times spoke with owner ad other but to no avail

            Customer response

            12/01/2022

            AS of Dec 1 Fl. Premier roofing has not repaired roof leak caused by flashing around chimney

            Business response

            02/24/2023

            Pursuant to agreement with Complainant  have addressed all issues as agreed. Our understanding was that they informed BBB that this matter had been resolved. We are unaware of any issues and addressed this matter directly with the Complainant. Please advise if any further issues exist that we are unaware of.

            Customer response

            02/24/2023


            ********** ********

            I am rejecting this response because: roof was never water tested to prove leak was repaired

            Sincerely,

            ****** **********

            Business response

            03/13/2023

            A water test is not required when we finish a repair. It has rained multiple times since we finished the repair and it has not leaked. There is no reason to put our employees in danger on a roof spraying water.

            Customer response

            03/14/2023


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID 18786004, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** **********

          • Initial Complaint

            09/27/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I spoke with Premier Roofing which placed a Lein on my home and they are working on sending me a check for 10,307.65 with a 4k penalty they assessed. THEY HAVE NOT SENT BACK THE MONEY, AND NO WORK HAS BEEN COMPLETED. My Insurance Company is aware of the this situation. I also requested the 4k penalty be returned based on deception and misleading statements. I spoke with Marc B******** General Manager 9/21 who seemed very concerned about my concerns He gave the phone to the owner Wyatt Green and after I explained my story he stated he would reimburse me for the entire amount. He also stated he would return the check to the Insurance company which is fine. AS the conversation continued OWNER Wyatt G**** stated I need to get a lawyer. I'm not sure what he means at this point. I also sent an email and received a response from the attorney for this company and he stated he would process my requests and get me the necessary paperwork. George C******** in house council. I have a new roofing company on stand-by to replace the roof and just waiting to have my funds returned to have the roof work completed. I'm a disabled honorably Verteran and I can't believe a company would do this to me. Please let me know if anything if you need me to do or sign anything regarding this matter Thank you

            Business response

            11/09/2022

            Business Response /* (1000, 10, 2022/10/25) */ This has already been resolved and the Customer has taken down her reviews/complaints etc elsewhere. BBB apparently does not allow reviews to be taken down "once sent to the business". This takes the control out of the consumer's hands and is something BBB should warn their consumers about. We the business dispute the complaint and have already resolved this issue prior to being contacted by the BBB. The customer agrees that the above is not an accurate representation of the facts and took down the review accordingly. Further, the customer received her cancellation amounts owed, but they were delayed due to the Hurricane. This issue is closed amicably. Consumer Response /* (2000, 12, 2022/10/26) */ **************************************** 10:35 AM (9 minutes ago) to me I take exception to "customer agrees this did not reflect accurately what happen" however, we have resolved this issue. Thank you Sent from Yahoo Mail on Android

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA

          Accredited Since: 6/14/2024

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10245 E Colonial Dr

          Orlando, FL 32817-4331

          Get Directions
          Visit Website
          (407) 216-2782

          Want a quote from this business?

          Get a Quote

          Customer Complaints Summary

          20 total complaints in the last 3 years.

          8 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.