Complaints

• Initial Complaint

  06/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a mailer from the company offering a complimentary $100 gift card, I called not knowing the company or the business. When I called, they said to receive the gift card they would schedule an appointment to do a free water test. I made an appointment on 3/16/23 and Lynn D******* came out and did his test on the water. When he did his test on the water, it tested good, he then asked if I had water treatment on the house of which I responded no there is no water treatment system. He then left without any other explanation. I was expecting to receive the gift card because I had completed my portion of the agreement by being at the property and allowing the company to come into my house and do their test. When I did not receive the gift card in the mail, I contacted the company multiple times after a month from the test, talking with Samantha (first response from Samantha was that Lynn said I had a water treatment system for which I responded that I did not have a system then she said she would call me back which never happened); then I called again on 5/26/23 talked with Kaylegh with her saying I needed to call the corporate office on it which I did and talked with Zack, a manager of the company. Zack stated since the water test came out good and Lynn left after 20 minutes that I was not entitled to the gift card, but nowhere in the attached flyer does it state any requirements about receiving the gift card and when I called other than having the person come out to test was there any other requirements mentioned (Some restrictions apply with no list means nothing). As an aside, I had received multiple flyers and a different company came out and did their test showing the water was not good, I had the same issue with them not following up on their gift card but after several calls they did send a check for the amount that they had promised. I am requesting for the promised gift card or check to be delivered because I had provided the company my time.

  Business response

  06/05/2023

  On our mailers it says "some restrictions apply" One of the restrictions is not having a system. That being said the customers water tested out perfect, which means there is something treating the water, unfortunately we are not affiliated with or in control of another company stating that the water is testing bad. That being said when we scheduled the appointment, we did ask about a system, we also explained that in return for the gift card our representative must complete the entire presentation and he must fill out a survey at the end of the presentation. Which considering the water tested out great, we could not complete the entire presentation, and that is why he is not entitled to a gift card.

  Customer response

  06/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The TRUTH of the matter is your person testing made a mistake on the test and lied that I had a treated system which I told him I did not and as proof other companies that have come by verified that the water is not treated plus the fact there are other households in the neighborhood who have opted for treatment systems. I did participate in his demonstration up until he left because he made an error, I should not be penalized for his mistake, I in good faith followed through with your request to be available for your person to come and did answer truthfully that I did not have treated water; therefore, I am requesting the COMPLIMENTARY gift card as promised; however, I will accept as a compromise a check in the amount of $25 to settle this disagreement for my time.
  
  Sincerely,
  
  ******* ********

  Business response

  06/12/2023

  unfortunately we are not willing to accept this resolution, as you did not meet our requirements of restrictions, as stated prior.

• Initial Complaint

  05/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After moving into our new home we received several flyers saying we can receive a $100 gift card if someone came to our house. The only question that was asked was if I used chemicals or a filter for my water. Nobody asked if I had a water system in the home.After the representative Lazard came out and tested water from our tap, refrigerator, and bottled water and his own water filter and spending about a hour at our home he looked at our water system and said we will be receiving our gift card with in 3-5 days. After calling the company was told we are not eligible for the gift card because we had a water system in our home. Very miss leading by this company and hoping they will honor their agreement. Not a good way to do business

  Business response

  06/08/2022

  Business Response /* (1000, 5, 2022/05/23) */ All of our cards say some restrictions apply, one of the restrictions is to have no filters which you said no you don't have, a water softener is a filter, if we would have known this we would not have set the appointment. As a free courtesy my rep did do a test to show your system is working Thanks Team Barron Consumer Response /* (3000, 7, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) If I was asked from the beginning if my home had a water filtration system I would have said yes. No one asked and the representative did test my water and never mentioned anything about if I had a water system. I explained that I did and showed him the system. Upon leaving he mentioned that we will be receiving our $100 gift card with in 3-5 days. Why would he say that knowing full well that I was not eligible . I still think that the company should honor their agreement. I would have definitely told them in the beginning that we did have a system but nobody asked.Thank you Business Response /* (4000, 9, 2022/05/24) */ Team Barron is sorry for any inconvenience but we are clear on our mailers that restrictions apply, hopefully the water system you have will give you years of good filtered water, unfortunately you are not eligible for the gift card Thanks Team Barron

• Initial Complaint

  03/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased this water softner system in October of 2020. By February of 2021 the battery needed to be changed. Now one year later in March of 2022, the battery needs to be changed again. Each time someone has to come out and change the battery there is a $150 fee. I was not told that I would have to change the battery every year and did not plan for this extra expense each year. The date on the battery that was installed in February of 2021 was from 2017. I should not have to replace a battery every year on a brand new system. I did not pay for a refurbished system.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/03/15) */ Contact Name and Title: Cody M******* VP Contact Phone: 386-668-8011 Contact Email: dopsbarron@gmail.com Barron Services does not sell refurbished equipment. The date on the battery is the manufacturer date and does not mean the battery is used. Unfortunately like most batteries, some last longer than others. We have no control over what dates are on batteries when they are shipped to us. Most companies charge a trip charge to cover unforeseen increases in fuel cost. The fact is your parts are covered under warranty, batteries, boards, etc. However there is a trip charge. Please call the office to schedule a good time to come out. We could be out there for any extended period of time, which is covered under your warranty. The trip charge is just that, a trip charge.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩