Complaints

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/14/2023 I purchased my husband a 2018 RAM 1500 Regular Cab 4x4. While signing paperwork my husband noticed the documents were marked Crew Cab. Finance told him they will change this, they did not. They misrepresented the vehicle to the bank and inflated actual value of vehicle. Along with hiding all additional add-ons, priced for a Crew Cab, they would say, "all of these benefits are included in your monthly payment." Failing to mention the value/ monthly payments actually would rise with these "benefits ". So, I called the dealership and they said that's is what my vehicle is called, a Crew Cab. It clearly has 2 doors and no extention on Cab. I went to the bank that this loan was approved by and they advised I need to seek legal help to undo what this dealer had done, they shouldn't have appoved this loan to begin with.

  Business response

  09/12/2023

  The Automotive transaction of the customer was reviewed by several levels of management. The information submitted to the bank and the book out is 100% correct.  The style listed in our accounting system and on the buyers agreement does say crew cab. The vehicle was driven the by the customer and they could see the vehicle was not a crew cab. In addition there is a video summary of the closing where it is clearly indicated the style of the vehicle. The aftermarket products were requested to be cancelled by the customer and that request was processed prior to receiving this complaint. A video summary of the transaction is available for review by the customer. 

  Customer response

  09/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  At closing in video we commented on how this is not a Crew Cab and the dealer said it would be fine,however with the bank it is not. According to Vystar dealership did this to up the book value. They said they would not have accepted loan. Vystar will not refinance due to this misrepresentation. 

  Regards,

  ******* ***

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  2006 Dodge caravan, Van would not start in Deland, fl, I put new battery, but ultimately towed to my residence in Palatka. Talked to Beck Chrysler service dept. rep,s ****** * ****** re. Problem, and said they could / would diagnose issue ASAP for $130 diagnosis fee , would be applied to repair bill if performed. HAD JOHNSONS $50 dollar tow to Beck service drop off van. Next day ****** called & said “ since I had replaced battery & tried myself, they would have to do more expensive diagnosis up to $500, but never signed any agreement or estimates, just verbal communication. After 2 weeks of visiting service location, renting car, and waiting for answer, I went talked to ****** about towing/removing vehicle to different shop because was in same location in parking lot as I dropped it off, and had not been done. He stated “ They we’re sorry ,because not able to get to it, and I could remove my vehicle with no charge & I agreed and would make arrangements. Next day ****** called phone , before I could remove vehicle & stated “He had a tech. look at vehicle & said no communication with vehicle computer system & needed a new computer @ up to $2000 & if I wanted to remove vehicle, would cost $500 for their diagnosis & still said could be more $$ for other issues. I responded , that I did not want the work done, and want to remove vehicle as stated previously. Now, he stated the vehicle must be removed by this Week end of July 14, and I must pay the $500 to them before , which I don’t have. I responded I can’t afford Van sat inside Beck service area for 2 weeks, me constantly calling and visiting service dep’t for progress update. I am also a disabled person, on fixed income.

  Business response

  07/14/2022

  spoke with ****** Dowling Asst. Service Manager and ****** King, Service Advisor about this issue, ****** advised that customer called and stated he was having his vehicle towed in due to a no start and that he had already replaced his battery, vehicle was towed in and upon arrival we found TIPM(Totally Integrated Power Module not secure and tools still left in vehicle from previous repairs, we called customer back and asked about these issues and if any other components had been replaced and at that time customer stated that the battery, camshaft sensor as well as crankshaft sensor had been replaced as well as fuses/relays, at that time we advised customer we would need to check over work that had been performed for proper operation and then diagnose concern of customer for no start, we also advised customer we would need $500.00 diag fee to diagnose vehicle, customer agreed to $500.00 diagnoses fee as recorded on EXT 159 at 2:15 on 06-22-22, customer was also advised it could take up to 2 weeks to have diagnosed due to being down a tech and type of concern of vehicle, as far as vehicle not moving that would be correct vehicle was dropped off close to the shop and we were able to connect with scanner to perform proper testing, customer would come to dealership daily and we have kept him up to date with status of vehicle, as far as customer in a rental he always came up here on a bicycle so there's that, customer purchased another vehicle last week and now customer has stated he no longer has the money to pay for his diag he agreed to pay.
  

  Customer response

  07/19/2022

  ***** *** * ********************* ***** ******* **** *** **** ***** ** *** **** ******************* ******** *********

   

  To whom it may concern,

  * ****** ****** have been allowed by Beck Chrysler in Palatka Fl to remove my vehicle with towing service.

  It seems they reconsidered request & allowed me to remove my vehicle with lowered cost to $80 dollars & I paid the $ 85 dollar towing removal cost.

  Thank you so much for your HELP - because I am a disabled 62 year old on fixed low income and would have probably had to forfeit the vehicle without you help.

  I never was aware / involved with BBB previously, but sure appropriate your agency & the help you provide.

  I cannot thank you enough & the help you provided.

  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩