Complaints

• Initial Complaint

  10/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I demand this company to finish the job they were paid for!Contract started on Oct 12, 2023, it has been ONE YEAR since then and we are being ignored the owner *******. We paid over $35K and owner ******* tricked us to release the funds early by signing an addendum to the contract and saying he ordered the missing parts, well it has been a year and now we cannot get a hold of him to finish the job he was already paid for.Attached conversations of him saying they will come and fix it and then just ignoring me Also they dont have an office, please beware its a Regus virtual office only which makes it impossible to get a hold of them in person!

  Business response

  10/01/2024

  To whom it concern,

  The service material is pending arrival from the manufacture and currently has an ETA of October 10th, which is the update we provided to the customer.

  Customer response

  10/17/2024

   
  Complaint: 22363199
  
  I am rejecting this response because: I will remove the complaint once the job is completed.

  
  Sincerely,
  
  ******* ******

  Business response

  10/17/2024

  To whom it concerns,

  As soon as material arrival was confirmed, October 10th, we contacted the special technician hired to handle this service.

  We have been in contact with ***** ******, the husband, and have informed him of every step.

  The service was scheduled with the owner for Saturday, October 19th, on October 14th.
  

  Unfortunately due to unforeseen events our technician to handle this service had to reschedule. 

  Our scheduling coordinator is getting in contact with ***** to reschedule for Saturday, October 26th, with the homeowners approval.
  

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought windows and doors from this company and they stated they ordered all of the material near August of 2023.I have prepaid the whole job which is about $12,000.00. This company started and completed the windows. But never covered up the screws and never finished my front doors. i was quoted a hurricane proof door. They stated the product came in around December and it was all accounted for. When they did the job, they missed 3 appointments and they never has brought a door. When asked, they replied with" the door is at the shop already we already got it don't worry about it" but the installers were telling me they don't have a door and they are not installing it. After they finished the windows they just left and didn't touch the door. When asked about it they lied and said "the door came in damaged". I asked for proof and they would not send this. They would respond and say "i ordered the new door it will be here in 10 days." after 10 days, they would respond and say "they shipped the wrong door" i asked the "project manager" multiple times for the proof of even ordering the door and he called and kept lying. Now it has been over 1 and a half months since they did the job and i still have screws out(i have children and they could get hurt). They never took out the shutter holders (which was included in the job) out from the windows. My building is being painted soon and if they don't take them off i will be forced to do it myself after i have paid to have the job done. There are caulking marks on the brand new windows that i paid for. On top of all of this, they stopped answering me. I have called and texted the project managers and employees with not response. Very disappointing to have a company do this to an honest paying customer who put their trust into them to modify my home. I would like them to finish the job and install my hurricane proof door as soon as possible. I would also like a discounted bill due to the hassle and stress they have caused me.

  Business response

  02/20/2024

  Good morning ***** and thank you for reaching out

  I am sorry that you felt so frustrated that you needed to publicly vent your frustrations. Let me clarify the events that happened so far with your project. You are correct that when we can to install the windows your front door was missing. I reviewed the history of your account and the scheduled times that we had the first day of installation according to the job notes the installers were given the wrong address. They arrived outside the time frame. I know that this can lengthen the contruction and the interuption of your daily life. The door was ordered and confirmed to have arrived at the time we scheduled your installation, because we have several suppliers for high quality hurricane rated products we need to pick up the materials in more than one location. I am sure that we did not explain this to you, we installed the windows as you stated and planned on picking up the door the second day of construction. We have a policy of not starting any job if we can not finish, the installers on the job don't pick up the mill work doors which is the type of door you contracted us to install. the door did come in damaged,I do not have any records of your request for proof of damage. We would have happily provided the photos and hope that you can understand our desire to adhere to a high standard of quality that you received on your installation and value of the products we installed in your home. The door is set to arrive today and upon confirmation and visual inspection of the door we will call and schedule the installation early next week. Upon the door installation our quality controller will inspect the job which is the reason that the window trims haven't been installed yet. Our job close process will entails a visual and physical, inspection of the work and creation of a signed punch list at which point our finishing team will be at the house to remove the shutter screws and complete any remaining punch list items such as the caulking and shutter holes. The best way to communicate is to send our office a text at ********** which  is visible to our entire staff. Contacting any individual directly does not yield the best results we have a large staff that is busy ordering, staging, obtain the proper permits and approvals, and engineering construction projects. At the moment you have a remaining balance of 10 % of the contract until the door is installed. We strive to have every client have a stellar experience and apologise that you experienced delays in the material, we offer a very competitive price and complete service. I am happy to provide windows cleaning after we install the windows, but we will not be discounting the contract for delays caused by damage to materials during transport. We look forward to completing your project and your feedback is important appreciated

  The consumer provided the following when submitting the Complaint to BBB

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about April 22, 2023, I've entered into a writtenagreement with Luxury ***************************** Solutions to replace my windows and front door with impact windows and door. They are located at ************************************************************************************Over the summer of 2023; they came and installed the windows and they passed the inspection performed by the *********************.On December 15, 2023, they came to install my front door. I foolishly did not inspect the door before they installed it. I gave them the professional courtesy and frankly did not expect Luxury to s**** me in such a way. I went up to my home office and was working while their workers were downstairs installing the door. After they were done, I went downstairs and noticedthat they door they installed was not an impact door but just a metal door from *********** I was actually stunned they tried to pull that stunt.The very next morning, I texted their representative (********) and advised him of the matter and asked him to bring the door they removed and reimburse me for the impact door that I ordered. He did not get an answer until December 18. By then the door that they had removed has been long gone.Six weeks later, they still have not brought back the door they removed or installed the impact door. I have been calling and texting two representatives of that company and I have not gotten a response since January 3, 2024. They have completely cut me off.Please be advisedthat they have already gotten paid for the work. There is no indication whatsoever on what they intend to it. They have just disappeared in thin air with my money. All the while, my HOA does not approve of the door. I'm getting fined daily for having a door that is not per code.At this point, I just want them to reinstall the door that they have removed and reimburse me for the impact door I've already paid for.I'm fed up with their lack of (or no) professionalism. I'm also filing a complaintwith the BBB. I need answers and a solution to this ordeal.Thank you,********

  Business response

  02/18/2024

  Good afternoon *****, the door has been replaced, additionally we communicated throughout the process why the door was delayed.

   

  thanks again for your business

• Initial Complaint

  12/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Like others, my order was incorrect. *******, the owner, talked me into keeping SOME of the windows that I just abhors I kept them in good faith, ******* himself. took the measurements revision order. The next order also came incorrect - months later. We are ow well over a year at the point Im writing this - the first time I met with the sales guy (who I absolutely adore, God bless him. He needs a new job,) Back to *******, the double talking, scumbag owner, has yet to have my house inspected. They got their money from my loan that I am paying off but the work that was supposed to have been done is not yet done . The house is not inspected and I know its gonna fail because my door doesnt close properly and all they need to do is, well I shouldnt have to tell them what to do. This is their business. When the heck is my stuff going to be inspected? Now that I see that others have had security concerns, & their doors left open I really do wonder if these guys have any clue what theyre doing. Mine were left open also. Actually, let me take this back, I think they know exactly what theyre doing. I think theyre left open on purpose. I need my house inspected & youre gonna have to figure out how to do that. We are well over a year here & still no resolution. Your windows are terrible. My front door *****. I asked to have a door with three holes, I ended up with a door hung the wrong way with two holes that doesnt work. You talked me into windows that I do not like in my bedroom because you ordered the wrong things . I am sick to my stomach every time I look at these windows knowing theyre still not done. The back room is not at all what it shouldve been & my bedroom isnt either. You tried to make me feel like this was my fault. Clearly incorrect orders are problem with your company. No wonder you wont do right by me and give me what I ordered AND GET MY INSPECTION DONE. Call me directly, he says. At least your folks get back to me when I reach out.

  Business response

  12/18/2023

  We make every effort to ensure clarity when we are processing an order, so that the client can understand what they are purchasing. The transaction between the sales rep and the Property owner are then handed off to production where the installation team rep comes out to the house to verify the order and get the final approval before ordering the material. In this case the Property owner, signed off on an order and received exactly what she signed off on. When the material arrived she stated that it was not what she wanted. She agreed that she was at a minimum partially responsible for signing off on the order. In an effort to avoid litigation we agreed to split the cost of the windows. We also left her with a 10% retainer and no deposit for the reordered windows to ensure her that we would return to replace the windows and close the permit. We arrived back at the property with the windows on the change order and upon arrival the property owner again stated that this was not what she ordered. We again placed a new order and installed the window, at no cost to the owner even though we have a signed agreement for the order. Each new order of windows has a 2-3 month lead time because we have had to change the material on two separate occasions the permit had to be revised and renewed, both which have already been completed. At the moment all the windows have been installed and when the service request for any of the windows or doors has been reported we have had a rep at the house to service. The front door has had a third party electronic lock installed as a courtesy, and against factory recommendations, we guarantee that the factory installed hardware to function however any third *********** are not covered under any labor warranty. However we went to the house 3 separate occasions to provide service to the door. Someone from our office will call contact shortly to schedule the inspection and collect the final balance. 

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally register a complaint against Luxury Home and Glass Solutions LLC, specifically **********************************, regarding a home improvement project at **************************** Control No **** 25 05 4600.Our engagement with the contractor, conducted under the ************ B-Structural Permit number ******* issued on 8/28/2023, has regrettably been filled with numerous issues and discrepancies:Premature Lien and Pressure: We experienced undue pressure to sign a Completion of Satisfaction, despite the incomplete status of the work. This led to a premature lien being placed on our property.Property Damage and Defective ***************** delivered and installed damaged windows that are now leaking, and our driveway pavers were damaged in the process.Security and Professional Conduct Concerns: We repeatedly found our home left in an unclean state. More distressingly, the security of our property was compromised with doors frequently left unlocked.Identity Discrepancies: We noticed inconsistencies in the identity of the contractor, with variations between the names ******************************* (as listed on the ******* DBPR) and ************************************** (as indicated on the lien notice).Unexpected Financial Claims: We received a demand for $71,562, which unexpectedly included legal fees not originally discussed or agreed upon.We turned to the BBB given your esteemed reputation in assisting consumers to resolve disputes and ensuring businesses adhere to the highest standards of ethics and professionalism. We hope to find a resolution that acknowledges our grievances and ensures that future clients of Luxury Home and Glass Solutions LLC are not subjected to similar challenges.Please advise on the subsequent steps we should take and if you require any further information or documentation from our side. We are keen on cooperating fully to see this matter addressed and resolved.Thank you for your attention and assistance.Sincerely,*************************** *******************************

  Business response

  10/03/2023

  To whom it may concern, my name is *************************** and I am the **** for Luxury Home and Glass Solutions. September 14th, 2023 we have completed the installation for the ***** Residence located at ****************. As per section 2E & 2F payment is due within 5 days after completion of installation. We make every effort to protect the home from dust, however it is nearly impossible to keep the house free of dust on a construction site with major structural changes such as window replacement and we communicate that prior during and after the work. As per Section 3 of the contract and the welcome email sent by my associate, warranty items are rare but may happen. The owner had emailed in regards to services that needed to be completed to which we responded that we had already ordered items covered by warranty and have informed the owner that without payment services will not be rendered. The allegation that the driveway pavers were damaged is debatable however for the sake of argument we went ahead and already had the paver repaired.  
  Painting and a deep clean of the house are not covered under our scope of work. We were willing to accommodate the painting which is an explicit exclusion on our contract in order to avoid any dispute. The client in this case then requested to have the house cleaned and to have the warranty item completed prior to making any payment. The value of the paint is **** plus the warranty item another 323 we offered **** retainer amount until the completion of the above items. The client has paid zero towards a contract over sixty-six thousand, Which is completely unreasonable. Although in a perfect world we would like to avoid litigation there are times when a client attempts to take advantage of our good nature, at which point we turn we have no other choice to to enforce our contract. Please see attached images and documents to reference and feel free to contact me with any further questions. Thank you for your assistance. Sincerely, ***************************.

  Customer response

  10/04/2023

   
  Complaint: 20668754
  
  I am rejecting this response because:
  
  I would like to clarify some points and express my continued dissatisfaction with the situation.
  
  Dust Containment: While I understand that it can be challenging to maintain a completely dust-free environment during construction, minimal effort was made to protect our property. There was no plastic containment wall erected to prevent dust from spreading throughout the entire home, and no protective measures were taken to cover our furniture. This resulted in unnecessary damage and inconvenience.
  
  Security Concerns: Our primary concern was the security of our property. On several occasions, we found our home left unlocked at the end of your team's workday. This is unacceptable and a breach of trust, as it put our property and belongings at risk.
  
  Incomplete Job and Failed Inspections: The most critical issue at hand is that the job is still incomplete and has failed two inspections. As of October 3, 2023, an inspection was scheduled and then canceled without proper notification, even though we had made arrangements to be present. The subsequent rescheduling to October 4, 2023, was not convenient for us and raises further concerns about the handling of this project.
  
  Premature ********* of the central points of our original complaint was the premature placement of a lien on our property when the work had not been completed to our satisfaction. This is a serious matter, and no one should have the authority to file a lien under such circumstances.
  
  Completion Statement Timing: We also expressed our dissatisfaction with being asked to sign a completion statement while the installation of windows was still ongoing. This seemed premature and raised questions about the progress of the project.
  
  Damage to Driveway: In addition to the issues mentioned in our original complaint, we also experienced damage to our driveway during the course of the project. This damage was not addressed in your response, and it is crucial that it be taken into account when resolving this matter.
  
  Unexpected Legal Fees: Another concern we raised in our initial complaint was the unexpected inclusion of legal fees in the demand for payment. This addition was not discussed or agreed upon initially, and it has added to our frustration and confusion.
  
  It's important to note that our finance company, who is also involved in this matter, does not have a completion report from Luxury Home and
  Glass Solutions LLC. They agree that the job has not been completed to their standards, as evidenced by the lack of an inspection and the failed inspections.
  
  Additionally, we have discovered that our situation is not unique, as there is another BBB complaint with similar concerns regarding your company's practices.
  
  I believe there is a need for a more thorough resolution to these ongoing issues. We are willing to cooperate and work towards a resolution, but it is essential that our concerns are fully addressed, and the project is completed to the agreed-upon standards.
  
  Please provide a clear plan of action to address the outstanding matters and ensure the completion of the project to our satisfaction. We are committed to resolving this situation amicably but insist on a satisfactory resolution.
  
  Sincerely,
  
  *******************************

  Customer response

  10/05/2023

  I am writing to provide a critical follow-up to my initial complaint filed against Luxury Home and Glass Solutions LLC, Complaint ID: ********. Since my original complaint, the situation has escalated to a concerning degree, and I am deeply troubled by the additional fees we have encountered.
  
  To our astonishment and dismay, Luxury Home and Glass Solutions has escalated the situation by adopting an aggressive stance, which includes threatening us with additional fees and involving legal representation. This turn of events has only exacerbated our stress, frustration, and anxiety in this matter. We strongly believe that their actions are not only unwarranted but also unjust, especially considering the circumstances surrounding our engagement with the contractor.
  
  We initially sought assistance from the BBB in the hope of finding a fair resolution to the problems we have faced with Luxury Home and Glass Solutions LLC. However, the involvement of legal representation and the imposition of additional fees have significantly increased our concerns and raised questions about the company's conduct and professionalism.
  
  I urgently request your intervention and assistance in mediating this dispute and addressing these alarming developments. It is imperative that a neutral third party, such as the BBB, steps in to help resolve this situation and ensure that both parties are treated fairly.
  
  Since filing the initial complaint, we have been shocked to receive a notice from Luxury Home and Glass Solutions LLC, indicating that they intend to charge us an additional $500 for canceling an inspection. It is important to note that this fee was not discussed or agreed upon in any prior communication or contract with the company. This unexpected financial demand has only deepened our concerns regarding the conduct and professionalism of Luxury Home and Glass Solutions LLC.
  
  We believe that the imposition of this $500 cancellation fee is unjust and unreasonable, given the circumstances surrounding the cancellation of the inspection. We have consistently demonstrated our willingness to cooperate and reschedule inspections at mutually convenient times. The sudden imposition of this fee has further strained our relationship with the company and added to the financial burden associated with this project.

  Business response

  10/06/2023

  The allegations by the client are completely false and are a result of lack of personal accountability, and comprehension of the agreement. Unfortunately the client in this case refuses to take into account that protecting personal property. Under section scope of work in the first paragraph of the contract Prepare all areas for install with plastic floor and furniture coverings to mitigate dust and debris which is done on every project and section C. Owner agrees to remove or protect any personal property, inside and out, including shrubs and flowers which cannot be protected adequately by Contractor and Contractor shall not be held responsible for damage to or loss of said items. *** line 8 of the welcome email 8. We make every effort to protect your home, however, the nature of construction is dusty. However, you can expect our installers to protect the work areas with floor-to-ceiling covering or to cover the furniture in the immediate work area. All furniture was covered during installation and walkway to and from each window was laid down exceeding the contract obligation. The allegation of damage is false. 
  In response to the security concerns, again a lack of personal accountability, by not reading the welcome email, or the contract. Again section 5C referenced above. The clients choose the date to receive the material and installation and have a personal responsibility to be present. As in all of our installations the client is welcomed and encouraged to be present during the installation process; the client opted not to be present then thrust the responsibility to lock the home on the contractor. Opening and locking the home is not our responsibility simply put, we do make the effort to accommodate all our clients but do not assume the responsibility to secure the property. That is the responsibility of the homeowner or client representative.
  At the moment there has been one failed inspection, due to the city docs being misprinted, see attached city comments. The only other inspection scheduled was canceled because the client, the morning of the inspection, informed us that they would not be present. There was never a scheduled inspection on October 3, 2023. The financing company in an effort to mediate let the client informed and miscommunicated an inspection date to the client. No agent nor representative form our firm communicated an inspection date.
  
  The recurring theme with this client is the same; no personal accountability. The client signed a contract for over sixty six thousand. The nature of the financing is that the contractor takes no deposit and is funded in full at the completion of installation with language in the contract for amounts withheld for any warranty items and/or inspections. The client refuses to make themselves available for inspections and is ransoming any payment in order to obtain free labor. We make every effort to prevent sending a client to collections and would rather seek resolution by a more peaceful approach.  The client chose to withhold the entire amount, until a 300 warranty item was replaced with a lead time of 4-6 weeks. The client claimed that we caused damage to the driveway, we did not, and in order to avoid confrontation we repaired damage anyway.

  The client did not receive unexpected legal fees. We informed the client if the offer we made to paint and the retainer was not accepted, then we would pursue collections and that all attorney and collection fees would be added. The client has persistently refused any accountability for the agreement they signed and has consistently demanded work we were not contracted to do. When the offer to do the work for free the client still refused payment. 

  They agree that the job has not been completed to their standards, as evidenced by the lack of an inspection and the failed inspections.

  The financing company does not set the standard as to whether our work is adequate or not, The city that issued the permit does. However the client is more than welcome and encouraged to have the financing company come and inspect our work, we are happy to publish the results of that report. 

  While we strive to have every client satisfied with our work, regrettably there have been 2 clients out of over **** contracts who we could not make happy. We take full responsibility for the other two clients and took both cases to improve and prevent repeating such occurrences. This is not the case with Mr. *** ***************, this is a case of a client trying to bully a contractor into performing work we were not contracted to do, blaming the contractor for their failure to read the agreement and refusing to accept every effort by the contractor to avoid legal action.  

  There are no further issues that need resolution. The moment we are allowed access to the property we will  schedule our inspection. Upon passing inspection we will install the trims, which can only be installed after final city approval. If Mr. ***** *************** wanted an amicable resolution, we would not be here. We offered to accommodate all their requests with the exception of deep cleaning their home. At this point our attorney will seek the resolution on our behalf.

  Customer response

  10/06/2023

   
  Complaint: 20668754
  
  I am rejecting this response because:
  

  Contract and Furniture Protection: While your contract does mention the use of protective coverings, the reality of the situation differed from what was promised. It's essential that what's written in contracts translates to actions on the ground. Our furniture's state post your work speaks to this discrepancy.

  
  Security Concerns: Trusting a contractor with our home in our absence is a significant leap of faith for any homeowner. While we understand that securing the property is our responsibility, a mutual understanding and respect for the homeowner's concerns should be a given.
  
  Inspection and Lien: Your claim of errors on the city's end is surprising. The *************** would be interested to hear of such allegations. As the contractor, the onus is on you to ensure clarity in communication, especially on such critical matters.
  

  Financial Matters: We have not withheld any payment. The work remains incomplete, and our financing company has rightly not released payment due to the unfinished state of the project.
  

  Window Concerns: The fact remains that the windows are leaking. This is a clear indication of the quality of work and needs immediate attention.
  

  Public Perception and BBB: Our intention is not to malign but to share our genuine experience. Every client's experience is valid, regardless of how many satisfied customers you might have had in the past.
  

  In conclusion, it's essential to recognize that as clients, our concerns are genuine and stem from our experience with your services. I hope we can find a way to resolve these issues amicably. I cannot continue to the back and forth that you are great at doing. You were not like this when we met you and you never became like this until we started identifying issues with your services and products. 
  
  We wish you the best in your business endeavors.  You have one similar complaint and ours is the 2nd complaint that is documented. What the users will not in your tone is exactly what we have experienced. We are successfully individuals who have worked with contractors our entire life. You are the first experience of such kind. Moving forward we will respond with less, as it is very hard to know that we allowed you into **************** unsupervised and we trusted you; only for you to respond as you do.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had and am still having a horrible experience with ******* and his company. October 8, 2021- The sliders were delivered with no screens and no locks on the doors. My original sliders had both and even had locks on the screen. The new sliders had leaked terribly which kept flooding my lanai and one of the strips was sloppy. ******* tried to sneak in the inspection before the problems were resolved, but I caught the inspector in time who said I needed a water test done before they came back. The crew was not sent back right away and there was mold under the slider when they eventually did come back. Luckily, I had Clorox because they had nothing to disinfect. Still no screens at this point.Week of March 9, 2022 An inspection was scheduled for the week that I was supposed to get my screens. Unfortunately, I allowed the inspection to go through even though the screens werent delivered- HUGE MISTAKE!!!! I paid in installments to ensure they come back and fix what was wrong and that I would also get my screens. I had owed a little over $2,000. , when the screens were supposed to be delivered and was forced to pay half with ******** word that I could pay the balance when the job was completed. That was back in March 2022. I still am missing 1 screen and the finishing strip that needs to be replaced still hasnt been. The job is NOT COMPLETED and ******* had an audacity to send me a Notice to File a Lien. ******* doesnt even bother to contact me back.

  Business response

  09/12/2022

  *****,

  We apologize for the negative experience you had. This situation has been resolved. 

   

  We truly appreciate your business. 

   

  ************ 

  Customer response

  09/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *************************** and his Company, Luxury ***************************** Solutions, LLC, were contracted by ** to install hurricane windows in *****, ******* in June, 2021. It took till December 2021 to start the job. Before the job start, ******* and his company delivered windows and materials to store in our backyard, without any prior notice or warning or agreement. After the job start, it transpired that the original measurements were incorrect, part of the job materials were not even ordered, and the field team was poorly skilled. The windows were installed backward, they were wabbly. The crew left us cleaning the house from dust for days. Since the measurements were wrong, they had to sand large layers of cement from our house with large volumes of dust flying into the house causing our family and little child sickness and simply breathing cement for days. Not suprising, the windows did not pass inspection. We held a portion of our payment for them to come back and redo the work. The backward installed window and other windows had to be reinstalled, tightened up and the work needed to be completed. Realizing that this was an unethical and unprofessional company, we paid a portion of the balance and held a small portion of the payment for them to come back and complete the work after multiple corections and after they finally were able to pass second inspection. The windows dint have (and still do not have) bumpers, the screws were (and still are) falling out of the windows and they are not sealed. While waiting for *************************** and his Company to come back and finish the job - at which point we would pay the final $2.5 balance, we found out that instead of completing the work, he filed a lien on our house for $7k. Now we have to go through court to *** this company for fraudulent lien, for damages and stress and (attention!) NEVER COMPETING their job. Very unethical person and business.

  Business response

  09/12/2022

  *****,

  I apologize you had a negative experience with our company. We have worked on improving our communication with clients as well as smoothed out our operations. 

  The lien was placed after you failed to make the final payment once inspection was passed. The lien has since been removed, wishing you the best of luck with everything.

   

  ************ 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩