Towing Company
Whitts Tow Away, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Pretty convinced this is a scam. I went to the dentist, parked in the buildings lot - came out to find my car towed. When I went to discuss the issue with the company, was told I left the premises which is why my car was towed. That was a lie - I never left the dentist office until my appointment was over. There were NO SIGNS saying where I parked had a limit or that it was a tow away zone. When I tried to make that point, apparently the police got involved and took the side of the tow company without even hearing what I had to say or do any type of investigation across the **** street where my car was towed from. They stole $145 for an unjust tow and harassed me with the help of the police until they received their money.Initial Complaint
06/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
These people are thieves , the owner of the towing company employs a man to sit in the parking lot and tow people immediately when they park, I was waiting for the restaurant of the parking lot to open at noon and they towed my car before the restaurant even opened ** I went to the corner to look ar something for 5 minutes, further more when I explained to the towing company that the restaurant I had intended to eat at where I was towed from hadnt even opened and that I wanted a refund they said I have to take up the complaint with the security company aka the guy they pay to sit in the parking lot and call there is no security company the guy just lists arbitrary letters DPE under the security company info and name the person whom they employ goes by ***** ************ who is also a liar I confronted him and he said to go speak to a made up manager in the building, I found no manager, I cant believe I was towed from a parking lot while waiting for the restaurant to open this should be ilegalInitial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was illegally towed from a parking lot next to the samurai located at ***********************************************************. The area has posted signs on the east side of the parking lot, not where I was Parked. The parking lot does not bake the company who towed the vehicle prompting me to have to call 911. Whitts Towing of ************ responded and towed multiple vehicles. The lot it was taken to was dark and closed off with a high gate. There was no visible office or door to make contact with anyone within the tow yard. After yelling through the gate and calling the phone number, someone answered the call and unlocked the door. The company charged $145 without even listening to an explanation. Worst business etiquette Ive ever experienced. They definitely have someone hidden in the parking lot notifying Whitts of when people exit their vehicles. Ill never respond to any business in that area again. The picture I uploaded Is where the signs are located. At the far right of the panoramic picture is where my vehicle was parked. Illegal towing at its finest.Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My van was towed on a Friday by this company and the owners son , *******************************, refused the let me get our car back on Saturday or Sunday so he could charge more. $600 which includes the weekend and he says he is allowed to charge lien fees. It is absolutely insane! He keeps hanging up on me and is completely unprofessional.Initial Complaint
02/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
. February 9:45 P.m . The tow driver informed me that i was recorded while conducting business at a nearby property with his device before my vehicle was towed.. Towing company is towing vehicles of clients conducting business in the property were they are towing.. Employees are hostile and unprofessional at the lot to clients. Location is not well illuminated and presents a hazard for individuals retrieving vehicles. Oil spill from other vehicles present in the lot very cluster . No chain of command nor a direct name for a person in charge or assigned manager.. Recording clients without consent nor sign stating that surveillance is occurring . Unsanitary condition and no accommodation for clients in shock after vehicle tow, no customer service whatsoever.Initial Complaint
01/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car was illegally towed and impounded by this company. They claimed my vehicle registration was expired, however when i provided proof it was not the owner refused to accept it. Not until 24 hours passed did i have the police involved and after arguing with them, he release the vehicle to me. He still made me pay the tow fee and the overnight fee to release the vehicle even though it was an invalid and illegal tow. I will be taking legal action against themInitial Complaint
12/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Dec.21st,2022, I stopped at a shopping plaza in the ******* area near *************. While in the area, I went to get some food and do some Christmas shopping in the area on my break from working. I circled the block to find parking and followed a parking arrow to a back lot. I parked my vehicle and went to pick up my order. I passed a large white pick up truck that was illegally parked in the back of the building near the parking lot but didnt think much of it. After retrieving my food. I was walking towards Brandsmart and glanced over to where my vehicle was parked and then noticed it was missing. I walked closer and sure enough it was gone. I seen a tow truck driver talking to someone and asked him if he had towed my vehicle.I asked him did he take my van and he said it wasnt him and to call the number on the truck. The man on the phone said and I quote the reason it was towed was because you parked there and then walked across the street. I also noticed that the man in the white pickup I seen earlier was gone and during this time, the tow truck driver I briefly spoke to was still circling the lot and looking to tow other vehicles. I believe the man in the white pickup truck was tipping off the tow driver on whos vehicles to come and tow. Nobody from the actual Brandsmart called them to tow my vehicle, they based it completely off of their opinion and not fact. I going to multiple stores including the Brandsmart I was parked behind, there is no way this is legal.On the receipt however, they listed the reason for tow as Park amid 6ft and Employee Parking Only. There was no sign that said employee parking only.Initial Complaint
07/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I will admit to illegally parking in the wrong spot but completely unaware. I arrived at ******************* location shopping center to pick up my food literally across the way to the other connecting shopping center. The restaurant is Lime. I was in that restaurant for no less than 3 mins when this man towed my car. He was watching me and as soon as I walked in the other direction and was out of sight he towed my car. He frauded me!! I have phone records of me calling him for the first time at 9:05PM yet on the paperwork he wrote I was towed at 9:09PM. Making it seem like I was parked there for a while. Also the *** AWAY sign is completely hidden. I am not stupid and I wouldnt intentionally get my car towed especially in a shopping center I visit frequently. He charged me $101. I dont even wanna know of how many other customers he has frauded. There are so many tow companies in miami but this one seriously needs to be shut down!!!Initial Complaint
04/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company illegally towed my car from my parking space and then refused to open the gate for over an hour which is against the law.Initial Complaint
03/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On March 2, 2022. I parked my car in a parking lot to go and have dinner at one of the restaurants served by this shopping area. These predators from the towing company illegally towed my car. I feel that they are scammers. Talking to the owner of the towing company is of not much use. He is rude, uses profanity and hangs up the phone. The police was called and they could not much as they are also rude to the police and said that their hands are tied due to the towing regulations. The towing company does not respond to complaints and literally hold your car at ransom until you pay for it.Business response
03/24/2022
In order to answer a complaint we must have the following the registered owners name the plate number total vin of the vehicle and the make and model kindest regards, alexis gonzalezCustomer response
03/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16884102, and here is the information that was requested.Registered Owner : **** *******
Tag: ******
Vehicle Make : ****** *** ******
VIN# *****************
Again, please note that I did shop at the Prado Shopping center and had dinner there, and hence why my complaint of an illegal tow. A fair resolution is all I'm asking for.
Sincerely,
**** *******
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
21 total complaints in the last 3 years.
9 complaints closed in the last 12 months.
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