Complaints

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Transaction date: Nov *** **** Amount paid: $***** Committed to provide: Product ID: **** Precious Blood of Jesus Daily Devotional, pocket-sized Quantity: * Unit Price: $**** Books were never sent, * year and * months waiting. Requested refund, received angry reply. Requested refund again, refund promised on Dec *** ***** * hours later received another offensive email Dec *** **** another email received promising refund Ja* ** **** I again requested the refund Ja* ** another email promising the refund from them As of today, March 19, **** I am still waiting for the refund and have not heard from them since Jan **, ****. I have tried phoning many time and the calls were never answered.

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After placing an order online and being charged I have not received my order and have been unable to contact them either through email or phone contacts.

  Customer response

  01/03/2024

  I finally received the items ordered from them end of last week when I got home from vacation.  She emailed me and said that she has been swamped and has no customer service.  Apparently she is a one person business?!  Thank you for your help.  God bless you

   

  ****

• Initial Complaint

  11/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I made a purchase on the Association of the Precious Blood of Jesus on September 4, 2023. Since then, besides receiving the initial response of given an order number for the receipt of my order, I only had contact twice. I was informed that my order would be delayed due to the hurricane that passed through. And again, on October 18, that it was packed and ready to ship once they returned from out of town. Then no contact since. I would really like the order to be filled, however, at this time I would be satisfied for a refund and look elsewhere for the product. Thank you, **** ****

  Customer response

  12/20/2023

  Hello *****,

  I have received my order, finally! Thank you for your assistance in prompting the seller to fulfill the order.

  ***** **********

  **** ****

• Initial Complaint

  11/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On Oct. 15 2023, I placed an order online for a rosary and some tri-fold pamphlets. My credit card was charged. I have not received the products. I received no order number or a confirmation email. I tried to call, to no avail cannot get through. I had 2 other parishioners in our parish that this has happened to also.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Note: Please provide an email address for the full story and proof.Date of Transactions: a) 10/12/23 @ 11:42 am for $44.95 and b) 10/28/23 @ 10:18 am for $44.95 ** There may be a discrepancy with the dates Citibank gave me 10/17/23 and 10/30/23. I PAID TOTAL AMOUNT of: $ ***** to Association of Precious Blood (APB).ISSUE: APB was committed to processing & shipping out my orders, but they didn't.Initially there was confusion: My relative sent me a **** tracking number; which I thought was sent by APB. I do not know why they commented on the **** Tracking Number (I sent in error); when they did not ship ANY products to either addresses. Whoever was responding to my emails (probably Executive Director ***************************) claimed that she was traveling abroad (a couple of days); she did not return for weeks. I sent a few email inquiries with no response. I tried to call a few times: APBs voicemail box: ************ was FULL. With a long wait time & no email response until her late return. I decided to CANCEL both orders & request for a FULL Refund.APB Emails: *********************************************************** ******************************************************************* ************************************************************** Of recent, APB 's URL became unavailable.I purchased two (2) sets of the Items below: One for me and the other for a relative (in another city).1. Exorcism blessed salt, 4 lbs, a Jug Price: $15.00 2. Epiphany Exorcism Blessed Water, 1 Gallon Bottle Price: $15.00 APB/Business does NOT want to REFUND my purchase orders which were never processed or shipped. Whoever responded to my emails; lied that she/he had refunded one of two purchases. I asked them to provide proof & inquired why one refund out of two? I contacted Citibank the next day; CB informed me that there was no credit refund to my account. I gave APB until COB: 11/21/23 to send my REFUND. Still nothing. I saw invoices pop up when I created both orders, but nothing was sent to our email addresses. My relative did not receive an invoice or a product

  Customer response

  12/01/2023

  Good Evening Better Business Bureau (*******),

   

  This email is meant to bring further awareness to my case, I have still not received my refund from Association of Precious Blood (ABP).

   

  I received a call from Citibank today at around 4:30 pm, informing me that someone attempted to charge $656.34 at a ******* in *****. I now have to be issued a new bank card and have the old one cancelled.

   

  Coincidentally, I received an email communication from Association of Precious Blood of there intentions to credit my account last night: 11/29/2023 and which they did not. I found not credit to my account all day.

   

  I even checked my bank account when the ************************* contacted me this evening and there was no credit. What is going on with this RELIGIOUS ORGANIZATION.

   

  MY SIDE OF THE STORY

   

  To begin, if the person in question responding to my emails is Executive Director ********************************, then permit me to say a few words. On a professional level, I have known *************** for a long-time.

   

  To explain, I use to participate in the Healing of Families Teleconference hosted by the Association of the Precious Blood for a few years (starting around 2015 or 2016).

   

  I bought from APB the books: The Healing of Families: How to Pray Effectively for Those Stubborn Personal and Familial Problems Written By: Fe. ***************************** and Spiritual Warfare Prayers etc ...

   

  An Exorcist a Priest, I knew named: Fr. ************************* use to recite passages out this book and complete to complete the exorcism portion of this 2 hour prayer session until his timely death in May 2021. He was known to me as grandpa Fr. ***. His unexpected death affected a lot of people including me and I am sure ****************

   

  Next, I the past I have purchased exorcism salt and exorcism water plus the *** crucifix from Association of Precious Blood with no issues. I am not sure why purchasing these sacramentals is an issue now? I am not entirely sure what is going on with the vendor: *********************************

   

  But, I understand death fairly well because I have lost family and friends abroad to death (natural causes and from murder).

   

  But I will not allow death to affect my service to customers within a religious environment or setting. Long delays in refunding purchase orders which were never processed, failure to respond to customer inquiries timely (via email or phone), not checking ones voicemail box or clearing the mailbox, and providing misguided or false information to a customer stating that one out of two refunds have already been credited to their bank account.

   

  In my own opinion is deceitful, stealing (against the commandments); negligent and inadvertently destroys a loyal customers trust in a vendor and also gives the buyer just cause to question their business practices. I have not resorted to insulting or disrespecting this woman but as a ********* one always reaps what they sow in the religious sense by God's own hand.

   

  For weeks, I have waited patiently for my refund. But, all I am getting are excuses and the same old run around story.

  I had heard that the warehouse at Association of the Precious Blood had caught fire, but I thought that that happened over 2-3 years ago? Unless, unknown to me there was another fire incident or the last fire is somehow affecting current sales and shipments. I do not know what to say.

   

  If this is the case then those past issues need or should have been addressed, so as not to affect future sales. Or APB should have contacted the owner years ago for assistance and support with their concerns.

   

  I have known and am aware that their are volunteers working for APB. but the risk with that is that they may have access to customer credit card and banking information. Easy access by third parties or volunteers to a customers Personal Identifiable Information (PII); could result in Identify Theft and related issues. 

   

  As stated above I have just been made a victim again. I am not accusing ABP, but I am deeply concerned.

   

  In My Opinion: All the time and energy *************** is directing towards responding to my email inquiries with excuses, justification for her delays or unprofessional behavior; WOULD have been better directed towards customer satisfaction and/or in the issuance of long-awaited refunds.

   

  I gave APB/******************************** until the Close of Business (COB): 11/21/2023 to send me a FULL refund. But she waits until days later to respond to me and my refund is still not posted.

   

  I have lost family members and friends who were priests and laity, but I do not use it as crutch or a means to avoid my public responsibilities or customer obligations.

   

  For as long as I have purchased from Association of Precious Blood; I can recall being told that volunteers were helping out. I would think that if such a reputable religious organization was under-Staffed and under-Paid. The Owner or Director would hire more employees (such as recent graduates or current students) and just have the volunteers complete; practical voluntary services (such as phone calls, status checks on tracking numbers or order being processed etc ...) without potentially dealing with or coming in contact with customer PII.

   

  I am not sure what is actually going on at this organization, but if I have to face the two (2) weeks plus inconvenience or stressful challenge of being reimbursed my refund; then customer service at ABP has gotten worst.

   

  ******************* stress is creating stress and anxiety for others and that is not of God. Ask any exorcist priest.

  If you can secure someone's money then you can give it back (8th Commandment). Thou shall not steal.

   

  I just recently decided to return to APBs online purchasing site to make purchases of: 

   

  Exorcism Salt and Water. This is a Sacramental which is extremely difficult to find. 

  It is requested that the buyer pay for the donation as well as for both Shipping & Handling.

   

  Note: I had stopped purchasing items from and stopped communicating with ABP for a few years. I have just recently returned to APBs Online Store; after a period of absence. 

   

  It appears like APBs approach to customer service, their mission, purpose and financial intentions have taken a nose-dive. Generally speaking, when I request for a refund; it is usually processed within at least 5-7 business days at least or sooner.

   

  To the best of my knowledge, I was never contacted or informed that my order was being packaged or processed; I received no responses for a while. At one point in time, *************** emailed me to inform me that she was going out of town and would take care of it (my order) upon her return. To my shock she was still responding to my emails when supposedly she should have been or was about to go out of town. She returned weeks later; claiming that she already submitted one of two refunds. My bank confirmed that this was incorrect or not true.

   

  Her revised and varied responses are now beginning to upset me. Please ensure that I receive a full refund. Now that my Citibank account has not been mysteriously compromised (and my card cancelled), she may need to send me a check payment.

   

  Thank you for your time and patience as you investigate or review my case. I hope that this helps; in your investigations.

   

  Sincerely,

   

  ************ NJob

  Customer response

  12/07/2023

  Good Afternoon Association of Precious Blood,

   

  This email is meant to formally notify you that I received a notification from Citibank today: 12/06/2023.

   

  Informing me that my Citibank account or card was credited in the full and requested amount of $89.90 (with two separate payments of $44.95).

   

  Thank you for your time, patience and cooperation in handling my concerns and inquires.

   

  Have a blessed Advent Christmas!

   

  Respectfully,

   

  *****************

• Initial Complaint

  08/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 17, 2022 I ordered 4 books from the Association of the Precious Blood. The books that were sent to me were not what I had ordered. I tried getting in touch with them by phone but could never get through with them. When I finally got in touch with them I wad told that those were the books I had ordered. I explained that they were not what I ordered. I was told that it was my mistake. The person I have been speaking with is ***, seems like she's the only one who answers the phone when you can get through to them. *** also said she would send me 2 books of the ones I had ordered because she would deduct fir postage. I then said just to credit my credit card that I no longer wanted the order. She then Saud she would send me a return label which took forever to receive. I returned the 4 books to her and she received then on June 10, 2023 at 9:51 am. I did speak with her again and said I would receive a check I have not heard from her since. I call several times a day but all I get is her voicemail. The association has had the same voicemail for almost two years. I think they need to change that because all what she states on the voicemail took place about 2 years ago or more than 2 years. All I want is my refund and I will never order from these people again. I finally realized that they cannot handle their business in a professional manner and they should not be in business because they take to long in filling their orders. I know if someone who stated to me it took 6 months to get her order from them. I only wish I knew this before hand. Thank you

• Initial Complaint

  05/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I initiated a business transaction with this entity in 2020. I had purchased several religious items that were to be delivered in a timely manner. As time went by I continued to add to the list of goods as it was taking the owner, *** ******** *****, some time to fulfill the order. I have most of the emails on file that I would gladly submit. All in good disposition and always asking and at times begging for answers. Because the items she offers are highly valued spiritual ******** ************, I waited and waited. She kept telling me that she couldn't meet the demand because her business had caught fire and she was the only one able to work. I offered her some financial assistance as I could not afford to send her a team of workers. She continued to delay the order alleging that some ********** had not been delivered from *****, also that the provider was no longer able to supply the demand and her need to find someone different. She asked for more money in order to get the goods I had purchased and then she put me at the end of the line of customers telling me that there were others ahead of me. She also said that the ************ could not be ******* for a few months until January 6th. Then she said that the items were not available. All of this to say that she preyed on me knowing how important these items are to me as a devout ********. I complained about a year ago and said in the complaint that I hoped for future business with her. A year went by and I placed an order for prayer cards for a value exceeding 100$. This was on March 17, 2023. Since then I have written to her on 3 occasions, hoping for a resolution. Each time she answers me by asking if I am the person who complained about her to the BBB. She does not respond and all I want is a refund and for others to know, that she will take advantage of elderly persons who are hoping for and praying for ******** ************.

  Business response

  05/12/2023

  ******** ***** is not the owner of this ministry. She is a volunteer who puts in 15 hour days since the catastrophic fire which burned our apostolate and her hermitage to the ground. She has taken up the responsibility to keep our doors open and help us to recover from the devastation we experienced. COVID also was going on at that time (July 2020) and supply chain disruptions, lack of workers and the inavailability of products all played into the grindingly slow recovery process. At one point immediately after the fire, we had 5000 orders backed up! We are quite pleased to say that out of over 1 MILLION orders fulfilled nationally and internationally in the past 18 years, including the past 2 years dealing with the aftermath of the fire and all the above listed disasters, ** ************* and 4 others (2 of whom are not even our customers, yet the BB printed their wildly slanderous letters anyway) those 5 are the only ones who have aired such grievances against us in the past 18 years. THAT is amazing service!

  As for her claim that she did not receive her $100 recent order, all she needs to do is check her email and she can follow the tracking information all the way to her door. Her order shipped 3 days before she wrote this missive.  **** - Tracking number **********************. Anyone can look it up and see it has been on its way three days before she chose to, yet again, write another negative letter trying to paint us in a bad light. 

  If we are as bad as ** ************* says we are, then why does she continue to order from us? Perhaps she should patronize someone else who does not mind being slandered every time she places an order with them... 

  There is no resolution to this complaint because there is nothing to complain about!

  Customer response

  05/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: The person who is mentioned as not an owner, did claim in the past that she was the owner or principal custodian of this organization. She  has written with different email addresses and all have the name of ***** in the signature. She certainly takes to heart and becomes responsible for some of the communications, only the ones through BBB.

  I am afraid that this organization is causing great distress and possibly loss of faithful because of her manner in conducting business and especially how the communications are used as boomerangs to **********, *****, ****** *** ********* *********. This person, has given me a slew of reasons as to why she could not fulfill the orders. I felt sorry and allowed reasonable time for her to get back on her feet. 

  The last purchase, was made over 2 months ago. She wrote a very lengthy email asking for if I wanted a refund. I chose refund and still I did not get any response. She wrote emails in which she intended to ********** me by the use of wording in which she was involving attorneys for a supposed response to a complaint I placed a year ago. She sent the package of the last order and I was informed it was received at an address I no longer live at (2 months later). 

  I have  the history of all the written communications and can back this which I am alleging. I no longer wish to engage with this business and will reach out to verifiable and trustworthy Ministries. I wish her well. I do not wish to be contacted by her again as she spends a good amount of time in writing long emails, accusing me of being a bad ********* even though I have asked her to keep the communication limited to the business aspect she continues to ***** me.  I hope that this information is available to others who wish to investigate her. ***** has caused me enough grief and I sincerely ask that she does not contact me ever again.

   

  Regards,

  ***** *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩