Complaints

• Initial Complaint

  11/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to the place of establishment called ******************************* located in *************************************. I applied for a credit with them. I was given a $5000 credit after my services. I no longer needed the credit. I gifted the remaining balance to my cousin. I went in to fill out the paperwork so that it could legally be in her name After doing so I went back later to get a service that was supposed to be a touchup from the original service I gotten I was not told of any charges. They charge my cousins account without authorization and will not give us our money.

  Business response

  11/29/2024

  The patient visited Age Rejuvenation for a consultation and applied for a line of credit through **************, one of our third-party financing companies. During a follow-up discussion to clarify her account balance, it was explained that as of her visit on 05/31/2024, she had a credit of $800. On that day, she received ***** services totaling $237.50, reducing her credit balance to $662.50. The call was interrupted due to disconnection, Age Rejuvenation called patient back to continue the conversation. The patient expressed that the ***** treatment was intended to be a free touch-up. She was reminded that Age Rejuvenation does not offer free touch-*** for ***** and was informed that concerns about her prior treatment should have been addressed sooner. Her last injection was in February, and returning three months later for a free service falls outside of our policy. To address the situation, Age Rejuvenation offered to reverse the credit, but the patient chose a different approach. We also attempted to collect payment of $237.50 over the phone, but she declined, stating she would visit the ******* clinic to pay in cash for the services rendered on 05/31/2024.
  Additionally, the patient had submitted a transfer request form on 05/30/2024 to move her credit to her cousins account. However, by the time of her ***** appointment on 05/31/2024, the transfer had not yet been processed by the accounting department, leaving the funds in her account. Despite attempts to explain the situation and provide a breakdown of charges, the patient remains dissatisfied and resistant to understanding the explanation provided. Age Rejuvenation is fully committed to resolving this matter to the patient's satisfaction.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Age Rejuvination sold me a package deal, and I requested the medication to be shipped to me multiple times via text messages. I never heard back, and never received my medicine, so I disputed the charge through ****************. They called me, I explained why I disputed it, the woman I spoke with agreed she could see where my texts went unanswered, and told me if I didn't want the rest of the medicine, I would be breaking their "package deal" and would have to PAY AN ADDITIONAL $15. I said I would not agree to that, she told me she would get back to me after speaking to her managers, and never called back. I never received a bill or invoice and I assumed the issue was resolved. Until it got sent to Summit Collections, and I am now disputing it with them. This place is a SCAM. Terrible turnover rates, and I fully believe they are selling diluted product based on my experience taking theirs and then switching providers. Stay away from this company, the worst business I have ever experienced.

  Business response

  11/12/2024

  Hello ********,
  In June, you initiated a chargeback with your merchant for the weight loss package purchased in April 2024, and the merchant credited the full amount to you. However, per our policy, you remain responsible for the payment of the products and services that were provided. As a result, your account was submitted to collections in early September after maintaining an outstanding balance for three months. Please note, once an account is submitted to collections, any balance must be settled directly with the collections agency, as it is no longer managed by AgeRejuvenation.
  On April 17, 2024, you purchased a promotional weight loss package totaling $1,929.76. As outlined in our refund policy, any discounts applied for products or services rendered are voided prior to calculating any refund. After prorating the products and services already received, no balance remained eligible for a refund. You have previously acknowledged and agreed to our policies, as indicated in your signed consents dating back to July 2023.
  For your convenience, I have included an excerpt from our refund policy, along with your signed acknowledgment:
  "AgeRejuvenation holds the right to observe a No Refund Policy. Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests unless it is deemed medically necessary by a practitioner... Some items are non-refundable and non-exchangeable... I, ******, ********, understand there are no refunds... I, ******, ********, accept AgeRejuvenation's Payment Policy, Refund, Return, and Exchange Policy.
  Additionally, please note that our agreements are based on contractual terms, not satisfaction-based criteria. A screenshot of the signed price sheet and consents is included for your reference.
  If you have any questions or require further clarification, please email us at *********************************

  Customer response

  11/12/2024

   
  Complaint: 22454407
  
  I am rejecting this response because: I repeatedly requested the medication I had preordered to be shipped to me through the same text stream I had been using with Age Rejuvination. After no response multiple times, I switched to a new provider. The person I spoke with on the phone acknowledged that she could see my messages & that my messages had gone unanswered multiple times. She was to get back with me after speaking with her manager. I never received a response from her or any bill in the mail, so I assumed it was settled. You had the option to go back to **************** to dispute this and chose to ignore it and send it to collections. Attached, again, is where you did not respond to them. 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 8th 2024, I attended an appointment at the *********** location with hopes of purchasing weight loss medication. After paying over ***** and setting a future appointment for labs that I was never able to get done because my appointment was cancelled/ rescheduled by staff the week of. I never got labs or met the doctor with clearance of the medication I purchased. Upon requesting a cancellation of new my appointment I also requested a full refund since I had yet to receive a service. I was to the office manager would reach out to me about the refund. Which always a lie I had to call again and it was finally going to be submitted. I then was told it would be a long process to receive my money back and I would receive an email once the refund was going to be processed. After waiting weeks and weeks and sending multiple emails out only to receive reply tagging someone else on the email to take on my request. I messaged whomever was tagged and they have yet to directly reply as well.

  Business response

  10/24/2024

  Thank you for reaching out and sharing your concerns. We tried to reach you regarding your complaint. Due to the recent impacts of Hurricane ******, our refund process has been delayed. We will issue a credit back to your original payment method. We are committed to providing the best patient experience and sincerely apologize for any inconvenience you have experienced.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  For several months have been buying a prescription medication from this company and they've been sending it in insulated packaging with ice packs. On June 11th they sent a shipment of medication that cost over $1,900 in a cardboard box with the cooler packs but no insulation and it arrived to me warm right off the *** truck the *** driver alerted me to the fact that the box was soggy and had me open the box to check the medication and told me the back of the truck gets 130 so he said I could return it there have been several websites that said it could not get more than ********************************************************** about the importance of refrigeration so the *** driver taped the package shut and sent it for return. I contacted the company to let them know and they have not provided a replacement or refund I shipped the package back them on June 12th this is June 26th and the company is no longer speaking with me

  Business response

  07/09/2024

  Hello, this has been resolved with the patient. We have issued a credit back to the original payment method as well as issuing a new order for product. 

• Initial Complaint

  03/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to address the numerous failed attempts I have made to contact the business "Age Rejuvenation" in ***********. This company has deceitfully taken over $1400 from me under false pretenses, making unfounded claims about issues I supposedly had. Following advice from my theire onsite doctor, I was instructed to undergo certain treatments and pay for eight sessions upfront.Despite my efforts to reach out to various individuals within the company, including the owner and office managers, I have received no response. My emails and calls go unanswered, leaving me in a state of frustration and helplessness.The doctor I consulted with has since left the practice and has publicly criticized the company, echoing the same concerns and frustrations that I am experiencing today - that they are deceiving people and taking advantage of their hard-earned money.All I seek is a refund and to distance myself from this establishment that shows no regard for its customers, except to exploit them for profit by fabricating false issues.Thank you,

  Business response

  03/15/2024

  Thank you for reaching out to us regarding your recent complaint. After conducting a thorough review of our records, we have found some discrepancies in the details provided.
  Our records indicate that you received products and services from us in May 2023. However, we do not have any documentation of you prepaying for eight sessions or making a payment of $1400, as mentioned in your complaint.
  It's possible that you may have mistaken our clinic for another company. We recommend conducting further research to ensure that you are addressing your concerns with the correct entity.
  We apologize for any confusion or inconvenience this may have caused, and we appreciate your understanding as we work to clarify this matter.
  If you have any further questions or require assistance, please feel free to reach out to us.

  Customer response

  03/15/2024

   
  Complaint: 21417701
  
  I am rejecting this response because:

   

  is this your facility? Because if so, I will gladly attach the 20 emails with no response back! I did, in fact, pay out a total of $1,400 & will provide bank statements if necessary! I love that you're able to *********** but not one person out of 12 I emailed would get back to me from any of your locations.

  **************************** ( this establishment I visited) with ****** as the office manager and ** as the provider? Perhaps this is able to jog your memory a bit more. 

  
  Sincerely,
  
  ***********************

  Business response

  03/15/2024

  Hi ******,
  Thank you for reaching out. I appreciate your cooperation in resolving this matter. Based on our records, your total spend between 05/04/23 and 06/05/23 amounts to $956.02. This includes the initial start-up fee, hormone medication, and supplements, all of which have been successfully received by you.
  
  However, I could not locate any invoices or records for additional purchases totaling $1400 or for eight sessions. To assist you further, could you kindly provide more details regarding the sessions you mentioned? Additionally, if possible, please share a receipt or bank statement showing the $1400 charge by AgeRejuvenation. I have attached an image from our Merchant Processor showing all purchases made by you to our company. 
  
  Our team is eager to address any discrepancies and ensure a swift resolution to this matter. Your cooperation in providing the requested information is greatly appreciated.
  Thank you for your understanding and assistance.
  
  Best regards,

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I needed to have some lab work done. I paid $199 for the location services and was told that because I had health insurance my labs were probably going to be covered. What was never told to me was that these services were going to be an additional $3,884.55 which my health insurance was surely not going to cover and that they ship the lab work out of state to be tested further ensuring that the lab work was not going to be covered. Those expenses were not disclosed and it was suggested that they were going to be covered. I reached out to the location and requested someone call me back to discuss and resolve and no one has attempted to contact me.

  Business response

  03/15/2024

  Our team members, the lab company, and the patient have been working on resolving this issue together since we have received this complaint. 

  Customer response

  03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered three ***** of zinc/vita C/Gluthithion on Jan. 16, ****, and still have not received my order. I have called several times and can only get to the answering service which assures me that someone will get back to me in 24hrs. Almost two weeks later and still no one has called me. They took my money, and I received no product. At this point in the game, I want a full refund and I will move on to another company to deal with.

  Business response

  02/12/2024

  This complaint has since been resolved. The patient confirmed receipt of her medication on 02/09/24. The patient received only one vial and we explained that she would receive her next one in five months due to the expiration date.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid Age Rejuvenation $1215.00 which was credited to my NEA ********* ***** of America) on 12/22/23. $750 was for future hormone pellets in which the appointment was scheduled for February ****. The remainder was for a peptide spray (for stress according to the clinic). I was not aware the spray was $400!!! It was never disclosed to me. I found out about the amount of the transaction when I was reviewing my credit card statement last week. I have attempted contact with the clinic manager of the ******* location three times via phone and have emailed her twice. I was told three times that the clinic manager would contact me back via phone. It has been over two weeks and I have yet to receive a phone call from her. I cancelled my future pellet insertion appointment after seeing my results of my last blood work which was drawn recently. I have several elevated levels in my blood work along with several low levels of vitamins. My hormones remain unbalanced and I FEEL HORRIBLE. I have worked with this clinic almost 9 years only to feel "okay" at times and horrible the remainder of the time. I am requesting a refund for the pellets in which I paid for and didn't receive since I cancelled the appointment and also for the $400 peptide spray which is still in the packaging. I am dissatisfied in how Age Rejuvenation does business as it seems there's more care for collecting tons of money rather than treating the patient. I attempted to solve this without filing a complaint but at this time I have no other choice. Charges should be told to patients upfront in order for the patient to decide if they want to spend the money.

  Business response

  02/12/2024

  Dear ******, We have made diligent efforts to reach out to you via phone, email, and SMS between 02/02/24 and 02/12/24 in an ******* attempt to address and resolve your complaint. However, despite our persistent attempts, we have been unable to establish contact with you. Your feedback is crucial, and we're eager to assist you. Please let us know a convenient time and preferred method of contact so we can resolve this together. Thank you for your patience.

  Customer response

  02/13/2024

   
  Complaint: 21255116
  
  I am rejecting this response because:

  I called for two weeks and left messages for the office manager (3 times on the phone) and sent two emails to be sent to her. The business is calling me to try to have me remain a patient. I do not wish to have communication with them. The only reason they are calling me now is because of this complaint. I save all of my missed calls and messages and the manager never attempted to call me in two weeks. I just want the refund of services (pellet therapy) for which I paid for and didn't receive. I cancelled the pellet insertion appointment in the appropriate amount of time. I also was not informed that their prices went up and also that the spray they sent me was $400 which is still unopened.  I do not wish to have any further verbal communication with this business. I  just want my refund so I can search for another doctor to help me.
  

  
  
  *************************************************

  Business response

  02/14/2024

  Dear ******, 
  
  We acknowledge your attempts to contact our office manager and understand your preference to discontinue communication with our business. Please rest assured that we respect your wishes and will ensure you will not receive any further communications.
  Your request for a refund has been duly noted, and we are committed to resolving this matter within 2 weeks.

  Once again, we apologize for any inconvenience caused and appreciate your understanding.
  Thank you for your cooperation.

  Customer response

  02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  **************************************************

• Initial Complaint

  01/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I met with ****** in the *******************, ** office, who I also believe is no longer with the company. I was told I was a good candidate for semaglutide. I was only looking to jumpstart weight loss to lose approximately ***** lbs. Im 59 and weigh 155lbs, when I went into the office, which is not even overweight. I am currently at same weight with no change. She put me on program for $1616 and she stated that was at a discounted rate. She guaranteed that I would drop the weight relatively quickly, considering I was already good, health and nutrition wise. I followed the plan religiously, however, I wasnt supplied with even enough syringes. I had to go back to office 4 times to continue getting syringes. I even spoke with someone the last time, but to no avail. I only spoke with a nutritionist 2 times, which didnt tell me anything I didnt know. I am a certified nutrition specialist with NASM, by the way. In addition, they did no lab work at all. I finally called the office, explained my case, got the run around and even agreed to speak to a manager, again. after the weekend to see if there may have been a better avenue for me. No one ever called me or followed up. This place is a complete scam!! They took my money, did not give me enough supplies, barely any follow up, no lab work, a product and plan that is clearly ineffective and zero customer service. I will dispute the charges and I will make sure others know not to support this business. I paid $1616 and Ill even give them the fact that at least I did get the product. However, it sits in my refrigerator, because again, I never received enough syringes to finish product. I am at a balance of $1350 now and that is what I want refunded. Ill be contacting the corporate entity and I am prepared to seek legal action, if that is what it warrants. I will not accept any other resolution other than a refund of $1350 which is on a Cherry pmt plan and I will pursue this on all public avenues available, until resolved.

  Business response

  01/12/2024

  Dear ********,
  Thank you for reaching out and sharing your concerns. Your feedback is important to us, and we appreciate the opportunity to address your experience with us.
  Upon thorough review of our records, we confirm that you were dispensed #** syringes on 06/07/23 and received an additional #** syringes on 07/19/23. Recognizing that the prescribed medication is intended for once-weekly administration, it is accurate that a total of #** syringes would have sufficed for the entire program.
  We sincerely apologize for any confusion or inconvenience caused by the disparity in the supplied syringes. Please be assured that we are actively investigating the circumstances surrounding this issue to implement preventive measures for the future.
  Regarding the recommendation for blood work during your initial consultation with ******, it was mentioned as a proactive step to evaluate hormone levels and potentially identify any underlying factors affecting your weight loss journey. However, we understand and respect your decision not to undergo further testing, as communicated during the phone call with **** on 01/10/24.
  After careful consideration in line with our policies, it has been determined that your situation does not meet the eligibility criteria for a refund. We acknowledge your concerns and frustrations and extend our sincere apologies for any inconvenience experienced.
  Should you have additional details or specific concerns you'd like us to address, please feel free to share them with us. We are committed to working collaboratively to find a resolution and enhance our services.
  Thank you again for bringing this to our attention, and we look forward to the opportunity to address and resolve these issues promptly.
  Best regards,
  

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid age rejuvenation in 20 $20-$4000 for a pellet treatment and a diet treatment in 2022. I canceled the diet treatment for I had severe reaction pancreatitis and they never told me the reaction of what they were giving me so they told me they gave me a refund but I never got it on my card. In addition to that the remainder $3000 was for the pellet treatment which I only receive one in October 2023. I told him that I dont want to use the PALER treatment anymore if Im having bad reactions, I was told by the manager that thats OK they understood and I will get a refund for the remainder which should be at minimum ****. As of today they refuse to refund me the total of $3500 which Im due for the pellet treatment and the diet program that I never receive or used, I emailed their age Reguvenation refun as I was told today in December 4 by the manager to get an update all of a sudden for hes not telling me where is my refund and said they were out for the holidays. Someone will be back a now hes telling me to email my email today instead of what I received was a email from ************************* with a thumbs up picture to me demanding for my refund . I cannot believe this I am disgusted by this company. This is a great deal of money for me to pay out and I get back if they think Im not gonna move forward and *** them, I will be contacting the district attorneys office in well as for this is fraud, and ******, ******* thumbs up image clearly says Im not going to refund your money, either having financial problems or not refunding their customers and this is probably happening to many people that are just sitting and not doing anything Not knowing that I will be contacting suing them. Call me the *********** at ************************* going on social media, contacting the Better Business Bureau and so on this is fraud clear of fraud thumbs up to a customer demanding for a refund is not the way you should contact the customer. Nonetheless one has been also been using their other division Bella Spa, which is Owner to edge rejuvenation Companies like this should be put out of business people like myself give them great deals of money to help them help us in our need of health is***s and instead, this is what I received from them besides, the fact of them, never answering their phones no one returns or calls, not getting proper treatment. This is one of the other reason why I canceled and a bunch of young teenyboppers working there, not knowing what theyre doing and changing of nurses nurse practitioners everyones changing in this company. Obviously theyre not paying their employees thats why they have so many bad reviews online from their employees.

  Business response

  01/09/2024

  Dear *******,
  I hope this message finds you well. We appreciate your reaching out to us and bringing your concerns to our attention. Our commitment to patient care and satisfaction is paramount, and we take all feedback seriously.
  Upon thorough investigation into your complaint, we regret to inform you that we have been unable to establish contact with you despite our sincere efforts. Our records indicate no documented medical conditions or concerns reported by our providers following the commencement of the weight loss treatment.

  
  Regarding the account credit from the Pellet program, it has been diligently applied towards other services/products rendered to you. As a result, there are no remaining funds eligible for a refund.

  
  We understand the importance of addressing your concerns promptly and transparently. If there are specific details or additional information you would like to share, please feel free to contact our Director of Operations, *****************************, at ******************** or by emailing him at ********************************** We are committed to resolving this matter amicably and ensuring a positive experience for all our patients.
  Thank you for bringing this matter to our attention, and we remain dedicated to providing high-quality care and service.

  Customer response

  01/09/2024

   
  Complaint: 20958746
  
  I am rejecting this response because:

  I have had contact with the store manager in November as he said my refund was $1700

  i said where is the money for the semiglutide that I never got which I paid another $1000, he said hes getting with accounting to get an exact amount, I also emailed there controller ****** in December and never heard back, this is a lie when he said there having issues getting in contact with me! See emailed text.

  I will give to the end of the week I only got 1 pellet treatment and not the full year which I paid for.
  
  Sincerely,
  
  ***************************

  Business response

  01/10/2024

  Hello *******, 
  I hope this message finds you well. Thank you for bringing your concerns to our attention.
  Upon thorough review, we couldn't locate any records of a refund being approved, and we have not provided a specific refund amount. The staff in the clinics do not provide refund amounts. Additionally, the information submitted does not include documentation supporting the claim. We understand the importance of resolving this matter, and I want to assure you that we are committed to addressing your concerns. To provide clarity and accurate information, could you please share any documentation showing that a refund was approved and the amount? This will assist us in investigating and resolving the issue efficiently.
  I appreciate your understanding and cooperation in this matter.
  Best regards,

  Customer response

  01/10/2024

   
  Complaint: 20958746
  
  I am rejecting this response because:
  There is an email sent yesterday intentionally draining the $3900 I paid, I never received the semiglutide or 3 of the pellet treatments, this made up breakdown of the money I paid was drained to zero for services that were not rendered at all, which was not a surprise for when I did research and found out I am not the only client that had the same problem!

  This company need to be stopped!!!I am due $3500 in refund for there was only 1 pellet treatment I have in in writing via tex and phone messages from the store manger that he sees $1700 refund due and he didnt know why they were taking say long to refund, I have everything in writing and phone messages, once again lies to avoid refund, I also went in person in 2022 with my son they have cameras when there client rep said I would receive the refund $1000 I paid for the semiglutide,.I said again the refund should be more than $1700 he said Ill have accounting look and yesterday I was told Im due zero!!

  this company is a scam!

  Iam suing for damages of the money and stressed this has caused me. 

  I am suing this company for fraud! 
  just like the owner was charged in 2022 which I didnt know for charging ******** for services not rendered, ******** fraud! I found out when I researched and they didnt call or returned my emails with a reply for 5 months only this when I reported to BBB

  Sincerely,
  
  ***************************

  Business response

  01/11/2024

  Hello *******,
  I hope this message finds you well. As previously requested, could you please provide evidence of a refund amount provided to you by our office manager? It's important to note that it is not within the Office Manager's scope of practice to provide refund details such as the amount or refund due date. The only correspondence on file is the acknowledgment of your request to be considered for a refund, followed by the determination stating the ineligibility of a refund. If you have any further inquiries or concerns, feel free to discuss them with us.
  Thank you for your understanding.
  Best regards,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩