Complaints

• Initial Complaint

  07/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/19/23 I got an erroneous charge on my debit card, but I did not subscribe to a plan for that amount. The plan I have is only supposed to be $1/mo. I have contacted them to get my money back but they claim to have no record, then refuse to let you speak to a supervisor, or credit my card. I am on a limited income and can not afford a misc $40 for nothing. I want my money back and I think this company is fraudulent and needs to be stopped.

  Business response

  07/27/2023

  We are respectfully requesting that this complaint be resolved or removed as it doesn't represent a genuine experience or interaction with our company. 

  All customer correspondence is date/time stamped for quality assurance purposes, and there is no record of a phone call from the number listed in the complaint or an email from the email provided.
   
  The complaint also mentions the customer subscribed to a plan costing $1.00/month, which is not a price point we offer at eforms.com. At least one of our competitors offers an introductory price of $1.00.  It may be possible that she confused us with another form provider.
   
  I was able to locate an account that matches this reviewer's name, and the address listed in the complaint matches the address on the form created in the account.
   
  The account under XXXX XXXXXXXXX, associated with ******************** was used to sign up for our Monthly Subscription on July 5, 2023. The plan included a 7-Day Free Trial period which was utilized to download a ********** Eviction Notice (Notice to Quit) Form. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. These terms are reiterated prior to the initial download when customers enter their billing information.
   
  Our records indicate there has yet to be a cancelation request from this account. We do not have any correspondence from the account's email address, nor the other phone number listed on the form created. Nevertheless, we processed a $39.00 courtesy refund back to the customer's card ending in XXXX since the subscription was only used during the 7-Day Free Trial period. 
   
  Our Customer Support Manager reached out to this reviewer by phone, and left a message explaining our findings. There was no answer, so he followed up with an email to the address listed in this complaint, copying the email associated with the account.

  I can confirm that the subscription, associated with ******************* has been canceled immediately, and the account will not be billed again.

  Thank you,

  ************

• Initial Complaint

  05/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 21 i signed up online for 7 day $39 free trial subscription and cancelled the same day as the form downloaded, multiple pages, was NOT the "short form" as described. I emailed the same week asking for a refund and was told that I downloaded form before signing up. I then called and got a different reason, i.e. that I had subscribed five years ago and wasn't eligible. Nowhere on their web site did it say I was NOT eligible for the free trial before they accepted my payment. Their advertising is very misleading and totally deceptive.

  Business response

  05/30/2023

  We are respectfully requesting that this complaint be removed due to inaccuracy of this reviewer's claims and repeated threats toward our company's employees based on personal activity completed and verified under her account. 

  This customer registered an account under the email address* ******************** to activate a Monthly Subscription Plan on May 24, 2018. This plan comes with a 7-Day Free Trial for new members which was utilized to download a New York Promissory Note (Loan Agreement) Template. The subscription was immediately canceled the same day, May 28, 2018, following the download, and no charges were ever incurred on the account as the download and cancelation were completed within the Monthly Subscription's 7-Day Free Trial.

  On May 21, 2023, this customer signed back into her account used for the initial account registration and download to save a NEW FORM, a Residential Lease Agreement. Upon completion and download of this form, the customer reactivated her Monthly Subscription Plan, incurring the $39.00 charge immediately as the new member 7-Day Free Trial was previously utilized.

  The terms of the subscription reactivation and charge associated are listed in our Terms of Use, as well as, reiterated at the time of download and checkout. When the customer contacted our Customer Support Team demanding a refund on May 21, 2023, after the reactivation, our team advised her that the account was not eligible for a refund due to the reactivation and download of a form after utilizing the account's trial period in the past. This customer sent multiple emails threatening our Customer Support Department stating they will leave negative reviews on multiple public review forums unless provided with a refund. The customer also submitted a chargeback directly with her credit card company, claiming the charge was unauthorized, though we have dated and timestamped records showing her download activity and checkout for the $39.00 charge (attached for reference).

  Based on the amount of frustration and hostility shown by the customer toward our support team, and notice of the chargeback, we refunded her recent reactivation charge of $39.00 from May 21, 2023, as a professional courtesy on May 26, 2023.

  I attached the supporting evidence including the customer's activity log and document log, confirming all dated and time-stamped activity completed by the customer over the history of the account. The account's transaction log is attached also, confirming the Monthly Subscription's reactivation activity, as well as the refund confirmation from May 26, 2023. - *** ****** ***

  Customer response

  05/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  05/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***************************** Board Member ***************************************, Manager of Operations *******************************, Manager of Customer Support ***************************, *** CS manager the scam that you were running on my account. I signed up for this briefly on a free account and then I canceled it shortly there after and it was verified canceled you have since scammed me and charge me another $199.today. I spoke to *** and ***** who claim that a supervisor would call me and have not you continue to scam me and continue to scan my account below is the ********************** warning about your company. I am going to *** the *** ******* ******** personally unless I am refunded $199 now.Dear *******,Thank you for your Annual Plan purchase.Amount: $199.00 Account ID: **************************************** Account Email: ************************ Transaction ID: *********** ************ | XXXX-XXXX-XXXX-**** If you have any questions regarding this charge or need assistance managing your account, please contact Customer Support by replying to this email or calling ************. Retain this email confirmation as a receipt of your purchase.Thank you for being an eForms customer.Advertising Review:On February *************************** reviewed the advertising of Eforms.com located on eforms.com. The business was making claims of a free trial offer. BBB had requested the terms of the company's trial offer and cancellation policy. As of April 23, 2018 the business has not responded to BBB.According to BBB's Code of Advertising, any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.

  Business response

  05/02/2023

  We are respectfully requesting that this complaint be removed due to inaccuracy of this reviewer's claims and repeated threats toward our company's employees based on personal activity completed and verified under his account. Furthermore, he is listing names of people that are not currently associated, nor ever have been associated, with our company, and continuing to harass our Customer Support Department.

  This customer registered an account under the email address, ************************ to activate a Monthly Subscription Plan on January 25, 2022. This plan comes with a 7-Day Free Trial for new members which was utilized to download a *********** Non-Disclosure Agreement (NDA) at 7:17 PM EDT. The subscription was immediately canceled the same day, January 25, 2022, following the download, and no charges were ever incurred on the account as the download and cancelation were completed within the Monthly Subscription's 7-Day Free Trial. The ** address for the activity on the account was from **.***.***.**.

  Roughly three months later, on April 29, 2022, this customer signed back into his account from the same ** address used for the initial account registration and download to save a NEW *********** Non-Disclosure Agreement (NDA). Upon completion of this form, the customer subscribed to our Annual Plan subscription and downloaded the form at 11:51 AM EDT on April 29, 2022, and his account was billed $199.00. The terms of the subscription and automatic subscription renewal (without a prior cancelation) are listed in our Terms of Use, as well as, reiterated at the time of download and activation. 

  We accept cancelations via phone, email, live chat, and directly through the customer's *********************** dashboard. All activity and communication are dated and time-stamped for record-keeping, and we do not have a record of any cancelation made on the Annual Plan, nor any communication stemming from this customer, until after the subscription's renewal charge was issued this past Saturday, April 29, 2023, at 12:01 PM EDT. The customer signed into their account at 1:01 PM EDT, canceling the subscription at 1:22 PM EDT after receiving our renewal notification. The customer then contacted our Customer Support Team, and threatening them via live chat and via email when our team attempted to explain why his account was being billed based on the activity stemming from the Annual Plan subscription on April 29, 2022. 

  Annual Plan refund requests typically need to be escalated for a supervisor's review and approval for response to be relayed to the customer within a ***** hour timeframe as the request was received over the weekend. Based on the amount of frustration and hostility shown by the customer toward our support team, they contacted management immediately, and confirmed, as a professional courtesy, we would refund his recent renewal charge of $199.00 from April 29, 2023, though there was no cancelation made prior to its renewal. We confirmed the cancelation and issued a $199.00 refund to this customer the same day, April 29, 2023. Our support team sent a cancelation and refund confirmation email to this customer on April 29, 2023, at 2:13 PM EST.

  I have attached the supporting evidence including the customer's activity log and document log, confirming all dated and time-stamped completed by the customer over the history of the account, all stemming from the same ** address. The account's transaction log is attached also, confirming the Annual Plan activation charge, the renewal charge, as well as the refund confirmation from April 29, 2023.

  - *****************, CCO

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did not renew my membership ********* but they automatically did it and when I reached out to you get my mom they refused to pay me back

  Business response

  01/11/2023

  This customer's account was created and used to sign up for an Annual Subscription Plan on May 28, 2021. Nine (9) documents were created during the initial billing period. Per our Terms of Use, the customer's account is billed at the time activation and the Annual Subscription automatically renews at the end of the billing cycle, unless canceled prior. The terms of the subscription are reiterated prior to the initial download when a customer enters their billing information. Per this account's activity log, we have no record of any cancelation requests until the customer's email to our Customer Support Team following the annual renewal fee that was issued on May 28, 2022.  
  
  Prior to contacting us requesting a refund, the customer filed a dispute directly with PayPal. When a charge is being disputed through Paypal, it is placed into a 'HOLD' status while PayPal is conducting their investigation. Our Customer Support Team advised the customer to contact PayPal to let them know he has reached an agreement with the servicing party and would like to remove his currently disputed charge. We informed the customer that if ******'s investigation was closed prior to him removing his dispute, eForms must abide by the decision stemming from their investigation.

  By the time the customer contacted PayPal directly, they had already concluded their investigation and found the case to be won in eForms' favor. As it was decided by PayPal directly before the customer removed his dispute, *********************** had to abide by the decision stemming from their investigation. When the customer contacted us again on January 9, 2023, we informed him that we no longer had the ability to reverse the charge, as the case was found in our favor due to him not removing his dispute prior to PayPal's decision.

  Customer response

  01/11/2023

   
  Complaint: 18716398
  
  I am rejecting this response because: I contacted them first before I called Paypal. I did not sign up for a renewal most likely it came in when I signed up in the beginning. They should be more transparent on their renewal options. Customer satisfaction is very simple but for some reason, they are acting weird keep telling me about pay pal decision. I do not agree with PayPal decision as well. If I have to I will take this case to court. It is consumer right to know the automatic renewal on the account. I did not receive any sort of communication on the renewal. Again very poor customer satisfaction I am not happy with their response. very unprofessional. 

  
  Sincerely,
  
  *************************

  Business response

  01/12/2023

  We understand your frustration, though we need to clarify that all of our subscription terms are fully transparent and listed in our Terms of Use which were agreed to upon registering an account. The terms of your specific subscription and renewal dates were reiterated at the time of initial download when entering your billing information, prior to activation of the subscription.  

  PayPal sends an automatic notification and confirmation of payment at the time of renewal. We did not receive a request to cancel until after the initial renewal charge was issued on May 28, 2022, and a dispute was already filed directly with PayPal at the time of receiving your request. We attempted to provide a solution to have you remove the dispute, so we could process a refund on our end, noting that if the dispute wasn't removed prior to PayPal concluding their investigation, we would have to abide by their decision. 

  As PayPal concluded its investigation prior to you contacting them, we were subject to adhering to their case ruling in our favor. 

  Based on the length of time between your recent follow-up from January 9, 2023, and the initial charge on May 28, 2022, we do not have the ability to refund the account at this time (even if PayPal didn't decide in our favor). It falls outside the refund policy timeframes imposed by PayPal, and we only have the ability to refund to the initial payment method used. I can confirm the subscription will cancel on May 28, 2023, and the account will not be billed again.

  I understand this is not the resolution you are seeking. If you wish to reactivate at that time, we would be willing to credit you for an additional one year term at no cost for the frustration, or credit all of your nine (9) documents as Single Documents ($405 value) so you have lifetime access to those forms at no additional cost. Please reach out to our support team if you wish to pursue either of these solutions.

  Customer response

  01/12/2023

   
  Complaint: 18716398
  
  I am rejecting this response because:again i communicated with you and did not get a solution therefore i reached out to paypal. I do. I do not need credit. I will never work with eform in the future i will go further and file a complaint againts eform. When the times comes for renewal YOU have to notify your customer regardless if they sign up for auto renewal or not.i feel like you and other companies taking advantage of consumers. It is a principal thing now. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Desperately need to dispute a transaction that took place on 12/31/2022 in the amount of $39.00 that I DID NOT inquire about. Authoritize or APPROVE OF!

  Business response

  01/04/2023

  We are respectfully requesting that this complaint be removed as it was filed after we serviced this customer's account and already processed a refund as a professional courtesy. 

  
  The customer's account was originally created on December 14, 2022, to sign up for a Monthly Subscription Plan. The plan was utilized to create and download a ******** Residential Lease Agreement during the subscription's 7-Day Free Trial period for new members. If no cancelation is made within the 7-Day Free Trial, the subscription renews at a rate of $39.00/month per our Terms of Use. The terms of the subscription and trial period are reiterated upon the customer entering his/her billing information. 
  

  This customer reached out to our Customer Support Team yesterday, January 3, 2023, at 12:20 PM EST via live chat. Our team responded to her chat immediately, though the customer did not respond. Our agent reviewed the usage of the account and reason for the charge, though the customer was not responsive. We canceled the customer's subscription per her initial request on live chat. Due to the account only being utilized during the free trial period, a $39.00 refund was processed to her card ending in XXXX as a professional courtesy, sending the customer an email confirming the cancellation and refund at 12:33 PM EST, thirteen minutes after her initial chat was initiated.

  We understand that sometimes life gets busy, and customers sometimes forget to cancel. As the charge was within our refund policy timeframe and no activity was completed following the trial period, we processed the refund for the charge in question.

  I attached a copy of the live chat and email correspondence, as well as, the activity log on the account for reference. 
  

  Thank you,
  

  *** - CCO

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  eForms offers a 7-day free trial of their monthly plan, after which users need to pay a $39.00 subscription fee each month. I never received anything to cancel the plan before they charged me.

  Business response

  01/04/2023

  We are respectfully requesting that this complaint be removed as it was filed after we serviced this customer's account and already processed a refund as a professional courtesy. 

  The customer's account was originally created on December 23, 2022, to sign up for a Monthly Subscription Plan. The plan was utilized to create and download a ******* Residential Lease Agreement during the subscription's 7-Day Free Trial period for new members. If no cancelation is made within the 7-Day Free Trial, the subscription renews at a rate of $39.00/month per our Terms of Use. The terms of the subscription and trial period are reiterated upon the customer entering his/her billing information. 
   
  Due to the account only being utilized during the free trial period, a $39.00 refund was processed to her card ending in XXXX as a professional courtesy, and we confirmed her subscription, was canceled immediately.

  This customer reached out to our Customer Support Team yesterday, January 3, 2023, at 3:49 PM EST via email. Our team responded to her email seven minutes later at 3:56 PM EST, explaining the usage of the account, reason for the charge, and confirmation that a refund was processed. We understand that sometimes life gets busy, and customers sometimes forget to cancel. As the charge was within our refund policy timeframe and no activity was completed following the trial period, we processed the refund for the charge in question. 

  I attached a copy of the correspondence and the activity log on the account for reference. 

  Thank you,

  *** - CCO

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Forced to sign up for a recurring service. After months of non use and a non functional product, I requested a refund for the months we shouldnt have been billed.Refunded only the month that was billed the same day.Your business is predicated on a providing nothing to its customers and then charging for a recurring service.I will be escalating in paypal as well.

  Business response

  10/24/2022

  I had the opportunity to review this customer's account activity for the Monthly Subscription associated with ***************** I see that a $39.00 courtesy refund was issued to the customer's PayPal account for the charge incurred on October 22, 2022, though there was no prior cancelation on record. This total reversed the most recent charge on the account, the maximum amount eligible for a Customer Support Agent to refund per *********************** policy. I do see that the customer had disputed all previous charges with PayPal directly after receiving this refund, though he previously stated he felt the July charge was warranted.
  
  This account was created and used to sign up for a Monthly Subscription Plan. The plan included a 7-Day Free Trial period which was utilized to create and successfully download a XXXXXXXX XXX-XXXXXXX Agreement on July 14, 2022. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. The terms of the subscription and trial period are reiterated prior to the initial download when entering your billing information.
   
  Paypal automatically emails a receipt notification of this charge following the trial and each month thereafter at the time of renewal. We accept cancelations via PayPal directly, by phone, email, live chat, or through the customer's online dashboard. All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests until the customer's email to our Customer Support Team this past Saturday, October 22, 2022, following the most recent monthly renewal fee earlier that day. I attached the account's activity log for reference. 
  
  Though we did not have any cancelation requests on file, our agent issued a courtesy refund for the most recent charge. Though a BBB complaint was filed and the disputes were made prior to hearing back from management on the escalated ticket (relating to the additional charges), I overrode our system and processed an additional $78.00 refund for the charges issued in September and August ($117.00 total including our agent's refund for October). The initial charge from July is not eligible for a refund as a form was successfully downloaded, and no cancelation was made within the 7-Day Free Trial.  The customer also stated the July charge was warranted in his initial refund request for October.
   
  The subscription has been canceled, and the account has been deactivated, so it will not be billed again. We notified this customer of the additional refunds and are respectfully requesting that this complaint be removed/resolved as we obliged his refund request though the account was not eligible for additional refunds due to the lack of cancelation.

  Thank you,

  ************

  Customer response

  10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Eforms been charging me $39.00 everyday so far and I havent even downloaded a thing from them. It offers a 7day trial period and I tried to cancel my subscription and was having a problem with that. Finally customer service said they would have it canceled which they ended up charging me everyday instead of cancelling. Everytime I try to contact them they put me on hold hang up or never respond back to me. There a scam. Dont use them. They will steal your money I promise.

  Business response

  10/19/2022

  eForms provides numerous options for customers to obtain our forms at no cost. Our forms are available for FREE, as a blank template, without registering for an account or submitting any personal or billing information. Users can also create their forms utilizing our form-filling software (a premium service) at no cost, as we offer a free trial for all new customers under our Monthly Subscription Plan. This customer's account was created and used to sign up for the Monthly Subscription. The plan utilized the 7-Day Free Trial period to download multiple forms on September 29, 2022. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/MONTH begins until canceled per our Terms of Use. The terms of the subscription and trial are reiterated prior to the initial download when the customer enters his/her billing information. Our system automatically emails a receipt notification of this charge following the trial and each month thereafter to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard.

  All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication from this customer following the end of her trial period until October 10, 2022, when the customer canceled her subscription directly via her account dashboard. This cancelation occurred after the end of the 7-Day Free Trial which ended on October 7, 2022. As there was no cancelation made within the trial period, the initial (and only) $39.00 charge was issued to her payment method on file on October 7, 2022. She had access through the end of her billing cycle ending on November 7, 2022, as she paid for the month,

  The customer emailed our Customer Support Team yesterday, October 18, 2022, claiming that we were charging her account "everyday," though that claim is inaccurate. The single and only charge on the account was from October 7, 2022, as there was no cancelation made within the trial period. Our customer support agent informed the customer of the activity on the account and explained she was billed the $39.00 fee on October 7, 2022, as there was no cancelation made within the trial. Attached to this response you will find the account's activity log showing the subscription registration, the download activity, the end of the trial period on October 7, 2022 (and subsequent single $39.00 charge), and the customer's account sign-in and cancelation on October 10, 2022, after the end of the trial period.

  After receiving this BBB complaint and reviewing this customer's account, I see that there has been no download activity on the account following the initial charge. Though there was no cancelation request made during the trial period, I processed a $39.00 refund for the single charge from October 7, 2022, back to the customer's payment method on file. We can confirm the subscription is canceled immediately as of today, October 19, 2022, due to the refund issued. The account will not be billed again. We are respectfully requesting that this complaint be removed based on the inaccuracy of the claim and misrepresentation of our billing schedule. We have provided evidence of this customer's activity, as well as, refunded the customer per their request as a professional courtesy. I have also attached the account's transaction log showing the only $39.00 charge from October 7, 2022, and the full refund issued today, October 19, 2022.

  Thank you,

  ************

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I created an account in Aug of 2021 to help a friend find a document that can suit his need to copy or use as a template but canceled during the trial in Aug of 2021 fast forward to June 24 2022 i have malware and a massive breach of my emails and accounts and had to change passwords to everything. I get billed by eforms 4 hrs after they billed I contacted them and requested a refund telling them I didn't create this account and they refuse to refund. as you can see I am not the only one that complains about their practice one BBB reviews there is many , I again request a refund/ I filed a claim, and PayPal will not reverse it either They got a free $40 from me I guess but Buyer Beware do not do business with eforms avoid and use a local attorney or another company with better reviews.

  Business response

  07/06/2022

  Business Response /* (1000, 5, 2022/06/28) */ Two accounts were created under this customer's information. Both were used to take advantage of our Monthly Subscription Plan's 7-Day Free Trial for new members, which violates our Terms of Use. Our agent initially denied the refund request based on the violation and our system not allowing it as the accounts were flagged. After escalation, I proactively reached out to this customer via email and phone to explain the reasoning behind the refund request denial, being our system recognizes it as a violation. The customer stated that his information was used without his prior authorization on the secondary account. After a good conversation and in an effort to close out this complaint, I proactively processed the refund in good faith though it falls outside of our refund policy parameters. Mr. XXXXXXX thanked me for taking the time to contact him directly and appreciated the level of customer service that was offered to him. He stated he was going to be contacting the BBB to have this complaint removed. We are respectfully requesting that to be the case. Thank you, Jon - CCO Consumer Response /* (2000, 7, 2022/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  06/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  EForms offers free downloads of legal forms. I am not sure I ever down loaded a single form? They have been billing me $39 per month for 8 months that I could not see. Now, they agree to refund only 1 month. www.eforms.com 8 months charges at $39 - $282 less 1 month -117 Net loss $165 Jason Customer Support Manager said they would allow $117 refund. The truth of the matter is that an online search of this company shows in 3 places that they offer FREE downloads. Again, I am not sure if I did a single download and they have been billing me as a monthly subscription. I would not read monthly emails of companies where I have no contract This is a totally false case of false advertising. It has FTC implications.

  Business response

  07/11/2022

  Business Response /* (1000, 5, 2022/06/23) */ eForms provides numerous options for customers to obtain our forms at no cost. Our forms are available for FREE, as a blank template, without registering for an account or submitting any personal or billing information. Users can also create their forms utilizing our form-filling software (a premium service) at no cost, as we offer a free trial for all new customers under our Monthly Subscription Plan. This customer's account was created and used to sign up for the Monthly Subscription. The plan utilized the 7-Day Free Trial period to download a XXXXXXXXXX Loan Agreement (promissory note) on October 10, 2021. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. The terms of the subscription and trial are reiterated prior to the initial download when the customer enters his/her billing information. Our system automatically emails a receipt notification of this charge following the trial and each month thereafter to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard. All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests until the customer's call was initiated with our support team on June 15, 2022. During the call, our agent refunded the customer's most recent $39.00 charge as it was incurred within our refund policy timeframe. Our agent then escalated his additional refund request to management on the customer's behalf. Though outside our refund policy timeframe, our Customer Support Manager authorized an additional $78.00 refund ($117.00 total) back to the customer's payment method on file. This authorization covered 3X the eForms policy timeframe (normally 30 days), as it reversed the charges incurred within the most recent 90 days. We confirmed the subscription had been canceled, and the account would not be billed again. We are respectfully requesting that this complaint be removed. We have provided evidence of this customer's activity, as well as, refunded the customer beyond our refund policy guidelines in an attempt to reach a professional compromise.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩