Complaints

• Initial Complaint

  05/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been getting charged for the past 3 months from eforms Ive never signed up with them they ran my card numerous times and Ive never used their services. I started a dispute trough my bank and reached out to eforms who said basically they dont care if i used their services or not I dint authorize them in any way shape or form to run my card i did not sign up with them however they refuse to reimburse me or even aknowledge my concerns I contacted my bank they will investigate but buyer beware paypal also is no good at resolving thse issues i want my money back and these bs accounts closed

  Business response

  06/07/2022

  Business Response /* (1000, 5, 2022/05/20) */ This customer's PayPal account was used to reactivate a Monthly Subscription Plan that was previously subscribed, canceled, and reactivated multiple times within our database. It was most recently reactivated on March 13, 2022, when a XXXXXXXXXX XXXXX XXXXXXXXXXX form was successfully downloaded in which the customer's name and personal information were listed in the document. Two additional forms were successfully downloaded since the reactivation. As the subscription was reactivated, the subscription automatically renewed monthly until canceled, incurring three recent charges. All customer communication is date and timestamped for record keeping. Throughout the lifetime of the account, this customer never contacted eForms directly via phone, email, or live chat. The subscription was only canceled via PayPal directly by the subscriber on May 13, 2022 following the most recent renewal charge. The customer disputed each of the three charges since the reactivation directly with PayPal on May 13, 2022, without contacting eForms. All three case disputes were decided in eForms' favor by PayPal's Dispute Resolution Team on May 16, 2022, following its investigation. Though eForms would like to satisfy this customer's request, as the PayPal dispute cases were found in eForms' favor, a refund is now not eligible to be processed by eForms directly as we only have the ability to refund to the original payment method used (PayPal). eForms did confirm the subscription was subsequently canceled at the time of the disputes on May 13, 2022, and the account was deactivated as to not be reactivated or charged again. Consumer Response /* (3000, 7, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had no knowledge of this account or its content nor do I or did I ever authorize any account to be opened. I have never contacted them either so that's another lie. I HAVE NEVER USED THEIR SERVICES nor do I foresee a reason to which is why I have disputed this from the minute I saw these transactions. They keep saying I have an account with them this is not true. I adamantly deny any connection or liability for something done without my consent or knowledge. I therefore demand a refund and to remove any and all information as this is not my doings. Business Response /* (4000, 9, 2022/05/24) */ Thank you for the follow up. To clarify, this customer states that they have never contacted our company, which we confirmed as such in our original response. We never received any correspondence via any of our support channels prior to cancelation of the reactivated subscription. The cancelation was made directly via PayPal after the three renewal charges were incurred since reactivation. The activity related to this account matches the customer's information. The dispute cases were originally found in our favor by PayPal's Resolution Center based on the matching information. However, we reached out to PayPal again on the customer's behalf as he states that the activity was completed without his prior knowledge. The payment status for each was canceled and a reversal was posted for each of the three charges on May 23, 2022. We are asking that this complaint be resolved, closed, and removed, as the charges incurred were marked as a reversal by PayPal on May 23, 2022. We can confirm that the eForms account that his payment method was linked to has been deactivated so it will not be billed again. Thank you

• Initial Complaint

  03/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  SUBSCSRIPTION SCAM ALERT! Went online to make a lease. Paid eForms.com for a Premium monthly subscription on Feb 5th. Less than a week later I returned to the website and cancelled the subscription, but did not take a screenshot or receive an email. On March 5th I received an email that I was receiving an unauthorized charge for almost $40 for another month (March 2022). After respectfully explaining the situation and looking for emails while on online support chat, they cancelled our conversation (Zendesk app/operator). I complained via email and again explained the situation and how I would like the unauthorized charge removed, and they said because I accessed their website (to complaint and cancel my subscription) I couldn't get a refund because of their terms of service. I supposedly accessed my account while poking around the account to demand a refund - well of course I used my account to cancel my account.

  Business response

  03/23/2022

  Business Response /* (1000, 5, 2022/03/07) */ This customer's account was created and used to sign up for a Monthly Subscription Plan. The plan included a 7-Day Free Trial period which was utilized to download a XXXXXXXX XXXXXXXX Lease Agreement on November 19, 2021. This subscription was canceled within the trial period and no charges were issued on the account. The subscription was reactivated on February 5, 2022, when a new XXXXXXXX XXXXXXXX Lease Agreement was successfully downloaded. If no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. These terms are reiterated prior to the download at reactivation when entering billing information. Our system automatically sends out a receipt notification of this charge via email each month to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard. All customer activity is date and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests until her live chat was initiated with our Customer Support Team yesterday, March 6, 2022, following the renewal on March 5, 2022. The subscription was utilized after the renewal to download the form again on March 6, 2022, hence why the refund request was originally denied. Though we did not have any cancelation requests on file prior to the renewal and there was activity in the current billing cycle, we have issued a courtesy refund for the most recent renewal fee and canceled the subscription immediately vs at period end. We confirmed this information with the customer via email at the time of cancelation and refund earlier today, March 7, 2022.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩