Reviews

Like others have described, I was lured to order a watchactually it came in the mail and it wasn't what I expecteda fairly useless toy it turned out to be. Then the appearance of a charge to my bank which I blocked and called the cited number to cancel. It was a 3rd party handling cancellation, which seems to have worked. The technique of tricking people into subscribing to things unwittingly is becoming pervasive. This kind of attempt to manipulate instead of offering a quality product speaks volumes.

I would rate zero stars but this site won't let me submit my comments without at least one checked.

Thank you for mediating this consumer complaint from our customer, Richard Hilburn. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

According to our records, the customer signed up for our fitness app for a free 21-day trial 4/9/22. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that they could immediately utilize the fitness app. The customer was charged $39.99 on 5/23 at the end of their trial as an auto-bill is set up for the customer's convenience. Another attempt was made on 6/23, but it declined and the account was cancelled. We have refunded the customer for the 5/23 transaction in the amount of $39.99. We apologize if the customer was not happy with our Evotrainer app. Sometimes, our emails also go into the spam folder so if that happened, we sincerely apologize. The account has been cancelled and the refunds should reflect on customer's account within 3 to 7 business days.


Please relay this information to our customer and feel free to let us know should you have further questions.

I woke up at 7:41 am cst to a charge on my business credit card for $39.99 from a company named Evo Training App for a purchase on June 4, 2022. I contacted this company immediately because I knew I had not agreed to or purchased anything from this place of business online or in person. However, on June 4, 2022 Once again early in the am hours I ran across an advertisement on Facebook for a free mixer. I was asked to enter my card information to pay a $2.99 for shipping only, nothing more. I should have known better. No sooner I entered my payment info and the transaction was completing I get a message that my card was charged $59.99. I called a number for this transaction and requested an immediate refund. The refund for the $59.99 was reversed back to my card and what I thought was the end of this free mixer business was concluded.
Then this morning there is this charge of $39.99 from Evo Training App.
I call the number that was posted with the payment on my bank card and spoke with customer service rep Asia.I asked her who this company was and she stated that this charge was for a mobile app subscription. I told her immediately that I did not sign or agree to anything with this company. She has been trained well because she handled me very firmly like I had stole something from them. She told me she was canceling the subscription and issued a confirmation number to me but that this was not a refund. I told her I wanted my money put back on my card. She told me I had to hold on while she speaks with her supervisor. Asia came back to the line and stated that the refund would be issued. She was condensing in her tone about my complaint of fraud being committed on my card. I asked her for a confirmation email that the refund would be issued. She confirmed my email address no email has been sent confirming refund yet. That was almost an hour ago. I would like a refund issued and this company investigated.

Thank you for mediating this consumer complaint from our customer,, ********* *******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 21 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes.

According to our records, the customer signed up for our fitness app on 6/4/22 for a free 21 day trial. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that she could immediately utilize the fitness app. The customer was charged $39.99 on 6/25/22 as an auto-bill is set up for the customer's convenience. As the customer mentioned, she called on 6/25/22 to get a refund. A refund was provide and her account was cancelled. Unfortunately, we are not able to send out another refund confirmation email, but please wait 3-7 business days as it takes time for the refunds to show up on the customer's credit card.

As for a mixer and being charged $59.99, we do not sell blenders (or any merchandise) nor do we have a price point of $59.99. We only provide service for a fitness app.

Please relay this information to our customer and feel free to let us know should you have further questions.

This couldn't be further from the truth. I have a membership with a health club already. There was no need for me to sign up for some online app that some watch was suppose to be included. I don't know who these people are but someone is either attached to their page and/or has hacked it. Please provide me in writing and documentation that I agreed to a online contract for a subscription with Evo Trainer since this company is committing deformations of my character/integrity. Perhaps I need to seek legal counsel to address this slander. I never gave this company consent that I would try a 21 day trial and subscribe. Now I'm furious. Calling my attorney today. Since this company does not want to refund my money then perhaps you will be ok with paying damages in a class action law suit. Because I'm sure I am not the only person that this has been done too. See reviews on Google about this company.

As mentioned previously, a refund was provided on 6/25/22, the day that the customer called. The refund is being processed on our end and it is not available to the customer immediately. Since 6/25 was a Saturday, please allow 3-7 BUSINESS days for the refund to process. When the customer emailed in on 6/28 about the refund, it had only been 1 business day. We can issue a paper check, but that will take up to another 7-14 business days so it would be faster to wait for the electronic refund to go through. We have emailed over a copy of the refund as well. We will also email a copy of the cancelled subscription that was sent on 6/25 and the welcome email that was sent on 6/4 from support@evotrainer.com. Please be on the lookout for the email. We do apologize if there was any confusion about any of the subscription for our Evotrainer app.

I don't know who they are, but they're charging my credit card.

Thank you for mediating this consumer complaint from our customer, ******* *****. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 21-day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes.

According to our records, the customer signed up for our fitness app for a free 21-day trial 4/6/22. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that she could immediately utilize the fitness app. The customer was charged $24.99 after her trial ended on 4/27/22 as an auto-bill is set up for the customer's convenience. Her account has been cancelled and a refund has been issued. No further attempts will be made and the refunds should reflect on customer's account within 3 to 7 business days.


Please relay this information to our customer and feel free to let us know should you have further questions.

I never heard of this company until my bank account was charged 39.99. I am very upset that they compromised my card . After looking this company up I cannot really find out what they do. It is sad that there are companies that do these things. I cannot even give them one star.

Thank you for mediating this consumer complaint from our customer, ***** *********. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 21-day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes.

According to our records, the customer signed up for our fitness app for a free 21-day trial 5/1/22. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that she could immediately utilize the fitness app. The customer was charged $39.99 after her trial ended on 5/22/22 as an auto-bill is set up for the customer's convenience. Her account has been cancelled and a refund has been issued. No further attempts will be made and the refunds should reflect on customer's account within 3 to 7 business days.


Please relay this information to our customer and feel free to let us know should you have further questions.

I received an unsolicited email from EvoTrainer thanking me for my purchase. I did not purchase anything from EvoTrainer! They used my email address as a username and gave me a random password. This sounds like a scam and I'm not happy about it. I didn't click any links in the email and I would recommend that nobody else does either.

Thank you for mediating this consumer complaint from our customer, ***********. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 45 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes.

According to our records, the customer signed up for our fitness app on 5/16/22 for a free 45 day trial. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that he could immediately utilize the fitness app. Since the trial has just begun, we have gone ahead and cancelled his account. Please give us a call back if you'd like to restart your fitness journey.

Please relay this information to our customer and feel free to let us know should you have further questions.

I filled out a survey recently, and out of the "gifts" for filling out the survey, I chose Keta pills for shipping and handling. What I didn't sign up for was a charge on my credit card for $39.99.

Pending (May 08, 2022) FITNESSBOTLABPREMIEREC Sale $39.99

I called yesterday and cancelled any fine print scam membership they hide and I want this charge credited immediately. Love how they don't include a phone number on the charge. How can these scam companies continue to take advantage of consumers?

******
last 4 digits of my card ****

Thank you for mediating this consumer complaint from our customer, ***** ******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

According to our records, the customer signed up for our fitness app for a free 21-day trial 4/17/22. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that they could immediately utilize the fitness app. The customer was charged $39.99 on 5/8 at the end of their trial as an auto-bill is set up for the customer's convenience. On 5/11/22, the customer called in requesting a refund. A full refund was provided immediately. We apologize that the customer had such difficulties locating our customer service line. It was on the welcome email as well. Please be assured that the customer's account has been cancelled and no further attempts will be made.


Please relay this information to our customer and feel free to let us know should you have further questions.