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          Evo Trainer

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/03/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Charged to credit card $24.99 for the month of October 20, 2023 and November 20, 2023.I did not authorize these charges. I would like to have a refund to me credit card and no more charges made by this company.

          • Initial Complaint

            12/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 11/30/2023 Evo Trainer ****** charged my debit card in the amount of *****. I did not make this purchase. I do not know anything about this company. I would like to be reimbursed the whole amount of ***** and have them stop whatever it is that is taking this money out

          • Initial Complaint

            12/04/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I was look on credit card charges and evotrainer micamp was charging me ***** on dec 1 , 2023 and I have no idea what this is. I even went to the email to see if gotten anything from this company and nothing. So now I need to know how to get money back. Plus stop all other charges.

            Business response

            12/05/2023

            Thank you for mediating this consumer complaint from our customer, Case Number: ********, *******************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

            According to our records, the customer signed up for our app on 11/16/23 for a free 14-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our app so that they could immediately utilize the fitness app.  The customer was charged $39.99 on 12/1/23.   We have refunded the customer and cancelled the customers membership. The refund should reflect on the customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.

            Please relay this information to our customer and feel free to let us know should you have further questions.


          • Initial Complaint

            12/04/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I was charged $19.99 and I didnt subscribe or know anything about this company. I would like a refund to my credit card.

            Business response

            12/05/2023

            Thank you for mediating this consumer complaint from our customer, Case Number: ********, *******************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

            According to our records, the customer signed up for our ********************** app on 09/28/23 for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $19.99 on 11/28/23.   We have refunded the customer and cancelled the customers membership. The refund should reflect on the customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.

            Please relay this information to our customer and feel free to let us know should you have further questions.


            Customer response

            12/07/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *******************

          • Initial Complaint

            11/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I just noticed a charge of $39.99 on my account for **********************. I personally have never heard of this company, ever seen the company logo or anything. I have searched all my emails and checked all my accounts to see if it was ever downloaded or signed up for. I have no record in any email or history on any device. I would like to be refunded for this charge as I never authorized this and will never use your company. I also want to point out, this company is responding to every customer stating they signed up for a free trail and every trail is a different length. That is very suspicious. The other thing I find very suspicious is that they aren't being questioned about all the concerns of others where they state they have no record of agreeing to this but the company says otherwise. How come just refunding the money back is sufficient enough? Why aren't they shut down? They obviously keep doing this sketchy line of business and how many other people out there aren't notcing the charge and the company is stealing money from!?

          • Initial Complaint

            11/30/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have no idea who this company is. On 11/3/2023 I was charged on my credit card $24.99. I want this amount to be reimbursed to me. The company listed on my charges are in the name of Fitness Evolution.

            Business response

            12/05/2023

            Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

            According to our records, the customer signed up for our ********************** app on 09/18/23 for a free 45-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $24.99 on 11/02/23.   We have refunded the customer and cancelled the customers membership. The refund should reflect on the customer's account within 3 to 7 business days.Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.

            Please relay this information to our customer and feel free to let us know should you have further questions.


          • Initial Complaint

            10/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My CC/Debit card was charged $39.99 for the past 2 months for a subscription I know nothing about or heard of. The local authorities have been notified to track down this issue. I fully expect the assessed funds to be returned/refunded.

            Business response

            11/07/2023

            Thank you for mediating this consumer complaint from our customer, Case Number: ********, *******************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

            According to our records, the customer signed up for our ********************** app on or about 07/29/23 for a free . After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  We have refunded the customer and cancelled the customers membership. The refunds should reflect on the customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.

            Please relay this information to our customer and feel free to let us know should you have further questions.


          • Initial Complaint

            10/26/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            My parents are in there 80s and have never heard of Evo Trainer. In reviewing their credit card statements, they have been charged $24.99 from December 2022 to August 2023 and $108.97 in September 2023. These charges were not authorized. All attempts have been made calling several numbers listed for Evo Trainer which are either disconnected or nobody answers. We would like a refund for the charges above and whatever service cancelled.

            Business response

            10/30/2023

            Thank you for mediating this consumer complaint Case Number: ********, *************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

            We were not able to locate any customer w/ the exact email address, name,  home address (city not provided) or phone number provided. We need the correct contact information for the complainant's parents so that we may address this complaint.

            Please relay this information to the complainant and feel free to let us know should you have further questions.

            Customer response

            11/02/2023

            Adding information requested to locate account. 

            Account Name: ******* or ***************************

            Account Address: 

            *****************************************************************
            or

            *******************************************************************

            Phone numbers: ************ or ************

            Email

            **************** or ****************

            Business response

            11/20/2023

            Thank you for providing additional information to locate the customer for Case Number: ********, ******************

            Our records show that check #***** in the amount of $74.97 was issued on October 26, 2023 and mailed to the address on file (*************************************************************). An electronic refund in the amount of $108.97 was processed on November 19, 2023. A refund check for the remaining amount due in the amount of $124.95 ($24.99 x 5) will need to be issued to the customer. Please advise if it should be sent to the *******, ** address on file, or the ************ or ********, ** addresses provided with the additional information.

            Please relay this information to our customer and feel free to let us know should you have further questions.

          • Initial Complaint

            09/20/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            My Citi credit card was charged $39.99 on 8-30-23, without my authorization. I have no knowledge of this company or what the charge was for. I called the phone number for Evo Trainer minicamp and the number has been disconnected. I would like a full refund and my name removed from their system.

            Business response

            09/20/2023

            Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

            According to our records, the customer signed up for our ********************** app on 07/30/23 for a free 30-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $39.99 on 08/30/23.   We have refunded the customer and cancelled the customers membership. The refund should reflect on the customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.

            Please relay this information to our customer and feel free to let us know should you have further questions.


            Customer response

            09/20/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            *********************

          • Initial Complaint

            09/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have received a charge of $19.99 on my card ( last 4 digits ****) , the charge was placed on my account on 9/15/2023. I have no idea who this company is and why I got this unauthorized charge! I NEED the $$ refunded ASAP.

            Business response

            09/20/2023

            Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.

            According to our records, the customer signed up for our ********************** app on 08/07/23 for a free trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app.  The customer was charged $19.99 on 09/14/23.   We have refunded the customer and cancelled the customers membership. The refund should reflect on the customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.

            Please relay this information to our customer and feel free to let us know should you have further questions.


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

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          Contact Information

          6421 N Florida Ave STE D PMB 261

          Tampa, FL 33604-6007

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          (855) 431-7489

          Customer Complaints Summary

          107 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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