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Evo TrainerThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have never signed up for whatever these services are, yet they are charging me monthly. I have tried to contact their customer support and have had no luck. This is ridiculous.Business response
06/15/2022
Business Response /* (1000, 7, 2022/04/26) */ This response was taken verbally by the BBB the customer signed up and agreed to the terms for the sweepstakes Consumer Response /* (3000, 9, 2022/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was an attachment with no info to the exipure company. It was automatic. When I noticed the charge the first time I had to dig deep to find a way to cancel. I had no idea it was a subscription status and was told it would be canceled only after trying for hours to find a customer service email that actually worked. At least I thought it did until this recent charge. Business Response /* (1000, 17, 2022/05/31) */ Thank you for mediating this consumer complaint from our customer, Case number: ********, ****************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 21-day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes. According to our records, the customer signed up for our fitness app on 3/21/22 for a free 21-day trial. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that she could immediately utilize the fitness app. The customer was charged $24.99 on 4/11/22 as an auto-bill is set up for the customer's convenience. We do apologize for the attempts made on the credit card. We have gone ahead and refunded the customer the $24.99 and have cancelled her account. No further attempts will be made and the refunds should reflect on customer's account within 3 to 7 business days. We apologize for the inconvenience. Please relay this information to our customer and feel free to let us know should you have further questions.Initial Complaint
04/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I honestly have no idea what services I've been paying for and I didn't realize I was paying for them until I was checking something else on my account and found this charge for 24.99 over and over and over. I'm shocked and I don't know how to resolve the issue myself. Please help.Business response
06/03/2022
Business Response /* (1000, 17, 2022/06/03) */ Thank you for mediating this consumer complaint from our customer, Case number: XXXXXXXX, ****** *********. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 45-day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes. According to our records, the customer signed up for our fitness app for a free 45-day trial. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that she could immediately utilize the fitness app. The customer was charged $24.99 on 2/4, 3/4, 4/4, and 5/6 as an auto-bill is set up for the customer's convenience. We have gone ahead and refunded the customer in full for all 4 transactions and the account has been cancelled. No further attempts will be made and the refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions. Consumer Response /* (2000, 19, 2022/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company refunded my money and stopped taking money from my account. Thank you.Initial Complaint
03/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have had 3 monthly payments of $24.99 removed from my bank account. I don't know who these people are and I would like a refund. I will be getting a new debit card and I will report this as a fraud to my bank.Business response
06/03/2022
Business Response /* (1000, 17, 2022/06/03) */ Thank you for mediating this consumer complaint from our customer, Case number: XXXXXXXX, ***** ****. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 45-day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes. According to our records, the customer signed up for our fitness app for a free 21-day trial 12/24/21. After signing up, the customer was emailed information on how to install our fitness app, along with a passcode, so that she could immediately utilize the fitness app. The customer was charged $24.99 on 1/14, 2/14, and 3/14 as an auto-bill is set up for the customer's convenience. The customer called in on 4/6/22 requesting a refund. Her account was cancelled and a refund for all 3 transactions were provided. No further attempts have been made and the customer should have already received her refunds. Please relay this information to our customer and feel free to let us know should you have further questions.Initial Complaint
03/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On March 10 I had a charge of $24.99 to Fitnessbotlab on my **************** credit card. I did not authorize this transaction and I never ordered or received any merchandise from them. I would like this charge of $24.99 from my credit card.Business response
05/20/2022
Consumer Response /* (2000, 16, 2022/04/27) */ This response was taken verbally by the BBB The 24 was added back into my checking account.Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Have been charged 24.99 REPEATEDLY for something I never signed up for at all. I'm 63. Not into fitness. But I cannot find anything on this charge. I'm freaking tired of scammers and want to know what I am paying for.Business response
04/01/2022
Business Response /* (1000, 7, 2022/03/23) */ Thank you for mediating this consumer complaint from our customer, Case Number: ********, ******* ******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 45 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes. According to our records, the customer signed up for our fitness app on 10/12/21 for a free 45 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that he could immediately utilize the fitness app. Since the customer was not able to call in to cancel his subscription, he was charged monthly beginning 11/2/21 through 3/2/22. We apologize that the customer had such difficulties reaching our customer support line. We have gone ahead and refunded all 5 transactions and cancelled the customer's membership. The customer will no longer incur any further charges. Please relay this information to our customer and feel free to let us know should you have further questions. Consumer Response /* (2000, 9, 2022/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
03/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I just found a debit on my bank account from this company. I have purchased nothing from them. I have no documents of course. Reading your reviews I see that it is a scam. With assistance to receive the refund, will you also advise me on protecting myself from further scams ********* ******Business response
03/10/2022
Consumer Response /* (2000, 5, 2022/03/09) */ I have resolve the charges on the Fitness Bot Lab Premium complaint I sent you yesterday. They said I should have my funds in 3-5 days ************************************* Sorry I may have transposed the 1-l and 0-o. Thank you for your help an diligence. ********* ******Initial Complaint
02/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Received email from EvoTrainer thanking me for my purchase and telling me to install the app. I made no purchase from them. In the email they give me a PASSWORD to get in, rather than asking me to create one. This is troubling. Someone is conducting illegal solicitation via my email.Business response
02/25/2022
Business Response /* (1000, 5, 2022/02/25) */ Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***** ******. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 45 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-bill program by marking the T&C check-boxes. According to our records, the customer signed up for our fitness app on 02/19/22 for a free 45 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that he could immediately utilize the fitness app. We have gone ahead and cancelled the customer's membership and have removed the customer from any future billing that may have incurred. Please relay this information to our customer and feel free to let us know should you have further questions.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
107 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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