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Evo TrainerThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not know what this business is or knowingly signing up for their service. I have been charged $39.99 over the last 3 months at least. Another charge of $108 occurred this month. I am not interested in this company & like others need the money back for living expenses as I am retired & on a fixed income.Business response
09/19/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, *************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app for a free trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app. We have refunded the customer and cancelled the customers membership. The refunds should reflect on the customer's account within 3 to 10 business days. Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.
Please relay this information to our customer and feel free to let us know should you have further questions.
Initial Complaint
09/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I did not buy this whatever it is for **** I've never heard of this company they took my money without my consent I have never visited these people's websites before someone is using my financial information to buy somethingBusiness response
09/19/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on 07/15/23 for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app. The customer was charged $24.99 on 09/14/23. We have refunded the customer and cancelled the customers membership. The refund should reflect on the customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.
Please relay this information to our customer and feel free to let us know should you have further questions.
Customer response
10/06/2023
Complaint: 20610729
I am rejecting this response because:I'm not a savvy tech person but this is not my purchase someone stole my debit card information and bought what ever they bought. Thank God my bank returned my money surely I'm not the only person complaining about this fraudulent company. What are you going to do about it?
Sincerely,
***************************Business response
10/16/2023
As per our response dated 9/19/2023, we processed the refund which the customer has confirmed they received. There is not much else we can do as the customer was fully refunded.Initial Complaint
09/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company has caused my card to be charged several times. I had tried to call to cancel but they acted like they didnt know who I was. Today I was charged ***** and I did not authorize this to be taken out of my card. This has caused financial strain. I would like to have my card refundedBusiness response
09/15/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***********************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on 07/31/23 for a free 45-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that he could immediately utilize the fitness app. The customer was charged $19.99 on 09/14/23. We have gone ahead and refunded the charge. The refund should reflect on the customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and he will not incur any future charges.
Please relay this information to our customer and feel free to let us know should you have further questions.
Customer response
09/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
09/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have idea who this company is but the are consistently making attempts to withdraw money from my account I have never received anything from this company.Business response
09/15/2023
Thank you for mediating this consumer complaint from our customer, Case Number: *********, *************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on 07/27/23 for a free 45-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer called in on 9/14/23 regarding a charge that was attempted on 09/10/23. The attempt was declined and the customer was not charged. Please be assured the customers account has been cancelled and they will not incur any future charges or attempted charges.
Please relay this information to our customer and feel free to let us know should you have further questions.
Initial Complaint
08/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been charged ***** for Evotrainer ******.I don't even know what this is. I never approved this purchaseBusiness response
09/13/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, *******************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on or about 8/12/23 for a free 18-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app. The customer was charged $39.99 on 8/30/23. Our system shows that the customer filed a chargeback on 9/8/2023. The address on file in our system is also different from the address provided per this complaint (************************************************************). Our system shows that the customer entered their billing address as ****************************************************************. Upon confirmation of the withdrawal of the chargeback, we can sent a refund check in the amount of $39.99 to the customer. Please have the customer confirm the correct mailing address so that we may process the check refund as soon as possible. Also, please be assured that the customers account has been cancelled and they will not incur any future charges.Please relay this information to our customer and feel free to let us know should you have further questions.
Customer response
09/14/2023
Complaint: 20544368
I am rejecting this response because: I simply never did do this.Show me the request acceptance form I said yes to.
Anyone can SAY someone signed up for anything. Show the BBB and me that and I will only ask to end the request. Not money back for the request.
But I don't think you have anything like that
Sincerely,
*************************Initial Complaint
08/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged $39.99 for...I am not sure what this company is. Now, like so many others, my bank account is overdrawn. I need the money back ASAP! I, like so others can't afford to pay overdraft fees. I cannot figure out who to contact at this "company". I have tried several numbers and they are all wrong.Business response
08/21/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, *****************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our nutrition app on or about 8/1/23 for a free 9-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our nutrition app so that they could immediately utilize the fitness app. The customer was charged $39.99 on 8/16/23. We have gone ahead and refunded the customer and the refunds should reflect on customer's account within 3 to 10 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.Please relay this information to our customer and feel free to let us know should you have further questions.
Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
August 11 2023 charge my cc don't know anything about them unauthorized ***** just would like refund know nothing about them what they doBusiness response
08/21/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, *************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our nutrition app on or about 7/25/23 for a free 14-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our nutrition app so that they could immediately utilize the fitness app. The customer was charged $39.99 on 8/11/23. We have gone ahead and refunded the customer and the refund should reflect on customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.Please relay this information to our customer and feel free to let us know should you have further questions.
Initial Complaint
07/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
an account was opened without my authorization and my credit card $***** purchase at ASTRO FITNESS SUPER WO *********** ** ** on 07/13 06:03PM ** with your Netspend card ending in ****..i have never heard of this company.ASTRO FITNESS SUPER WO..i called the number that was with this purchase.the lady i talked to told me an account had been opened .i told her i didn't open an account with them.then she said she closed the account.there would be no more charges made to this account .;l i as about a refund she told me she could only give 50% of the ***** that was taken from my card acoount.i ask why only 50% she said that was the best she could do.well i am sure they will think differently after my bank contacts themBusiness response
07/17/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, *********************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on or about 5/23/23 for a complementary trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app. The customer was charged $39.99 on 7/13/23. We will issue the customer a full refund and it should reflect on customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.Please relay this information to our customer and feel free to let us know should you have further questions
Initial Complaint
07/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On June 29, this company put an unauthorized charge of $19.99 on my bank account, this put me in an overdraft situation that cost me another $15! I disputed the charge with the bank, but they said they will have to close my account and issue me a new card, which will take at least 7 days!I emailed the company at fitnessbot several times and have received no response! I NEVER joined anything, I NEVER received any information from them! I live paycheck to paycheck, I am a senior citizen and know all my bills, this is NOT one of them! I need this charge removed immediately! I hope you can help. Thank you,*************************************Business response
07/12/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, *************************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on or about 4/27/23 for a free 60-day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that they could immediately utilize the fitness app. The customer was charged $19.99 on 6/29/23. We refunded the customer on 7/10/23 and it should reflect on customer's account within 3 to 7 business days. Please be assured the customers account has been cancelled and they will not incur any future charges.Please relay this information to our customer and feel free to let us know should you have further questions.
Customer response
07/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
06/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Was wrongfully charged. This is 2 times now and I have never heard or signed up for this or anything like it. I would like those amounts of $39.99 refunded and for it to stop being charged to my accountBusiness response
07/01/2023
Thank you for mediating this consumer complaint from our customer, Case Number: ********, ***************************. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.
According to our records, the customer signed up for our ********************** app on or about 4/15/23 for a free 21 day trial. After signing up, the customer was emailed information, including a password, on how and where to install our fitness app so that she could immediately utilize the fitness app. The customer was charged $39.99/month. We have gone ahead and refunded the customer and the refunds should reflect on customer's account within 5 to 10 business days. Please be assured the customers account has been cancelled and she will not incur any future charges.Please relay this information to our customer and feel free to let us know should you have further questions.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
107 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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