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Online Retailer
Her Fantasy Box LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On November 28, 2024 I placed an order with Her Fantasy Box for ******. December 3 I received the email saying my order was canceled due to Them issuing me tracking information for a package that they had not given to the delivering facility. December 7, I reached out regarding order because I had Tracking information, but it said they had not received my order. We had Constant & consistent communication until December 8th. December 10th I reached back out stating if I cannot be compensated for the lack of communication, the incorrect tracking information and the delay for my delivery I would like a refund. Her fantasy proceeded to ignore me and still process my order so I am now seeking a refund and for the company to pay for the return of their products to their business. As I stated December 10th & 11th if they were not going to compensate me as they claim they wanted to in the email but they could just cancel my entire order and refund my money. I was told on December 10 that options for compensation would be reviewed, they could care less to reach back out to me regarding my compensation, but they definitely reached out to me once they processed my order. December 20 they proceeded to process my order anyway, and contact me afterwards. action showing purposely refusing to provide me a refund and still refuse to compensate for mismanagement. After I constantly asked what they would do. They did not promise anything but only stated they wish they could make it better. They were just telling me lies to keep my money.Initial Complaint
12/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for some Christmas gifts on November *******. I have not received my products. I have called and called and waited on the phone to no one answering for over 20 minutes. I have sent them an email and no response. There have been 2 **** shipping label created and 1 canceled by said company and the last 1 was created days ago and still shows it is in ********************. I have no other way to contact them. I am about to leave to go to ******* for a few months and I really wanted the Christmas gifts.Initial Complaint
12/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
on 11/28 i placed on order to this company and on 12/03 they emailed me saying it was delivered i forgot that they told me it was delivered but i remembered on 12/05 and i checked around my house because if something was delivered to my house one of my family members would take it inside the day it was delivered if im not around to get the package myself of course but nobody had seen it or picked it up from outside or anything i also checked my mailbox and nothing. so i email them that same day and they respond saying they can send me a one time reshipment and im like okay but then on the 8th i realize i dont have any tracking info on my package thats going to be reshipped so i email again and ask for the info and they stop responding and i tried to get in contact with them for a whole week and still nothing. so i called the customer service number and they said the wait time would be 1-5 minutes i was on the phone waiting for **************************************************************************************************************************** it was delivered and to check around my neighborhood to see if somebody else got it just not being very helpful at all with my situation and still ignoring my refund requests and info about my tracking details for a possible but not very likely reshipment that is heading my way. there was also no proof of delivery in the app or elsewhere like no picture of the package or anything.Initial Complaint
12/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I maid a purchase on 11/25/24its now 12/12/2024. I sent an email after receiving an email saying my order was on the way 12/03/2024 and 12/7/24 the courier still hadnt picked up the item. I get a rely back that said your order is on the way. I called to discuss this the lady was rude and just lied through this entire process I reached back out through email and was assured it was on its way I asked for the order to be cancelled because I wasnt going to be home for delivery. This company has taken my money and I have not received my order this is crazy why does it take all this timeInitial Complaint
12/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered from here through tik tok on 11/25. Package says it was delivered on 12/2 into my mailbox. There was no package in my mailbox. There is no way the package can even fit in my apartment mailbox. The company does not want to refund my $7.88 refund and the $9 coupon used. I even asked for a replacement which they refused to sent. I want my money back as this clearly is a scam. They need to make it right & refund me.Initial Complaint
10/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Here's a revised version with 615 characters removed, focusing on the key points:On May 20, 2024, I placed an order (#******) with Her Fantasy Box via their official website for 3 sets of "Slippery Elm Bark Vaginal Moisturizer Capsule - 3 pk," totaling 9 units. I subscribed for regular deliveries. On May 29, I received the first shipment of 9 units.On May 30, I received an SMS notification, and shortly after, a second shipment arrived, bringing the total to 18 units. However, my account only reflects the purchase of the initial 9 units, and I haven't received any invoices or receipts for either shipment.I contacted the company for formal documentation, but they refused to provide any documents aside from the order details available in my account. Florida law under Chapter 501 requires an official receipt for purchases.I was informed the second shipment was a mistake and no charge was made. Despite my offer to pay for the additional units, I was denied formal documentation. I have two TFL RETURNS documents with shipment details, but no *********** attempts to get formal documentation through phone and email were ignored. Therefore, I am filing this complaint for their refusal to provide the necessary receipts, which is a violation of my rights under Florida consumer protection laws. As a consumer, I had no way of knowing the second shipment was a mistake since I received a confirmation message prior to its arrival.Initial Complaint
10/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Her Fantasy Box is a line of feminine hygiene products. I never opened the package. I canceled the order almost immediately after I made the purchase because I realized they would be charging my card every month and I don't not know or agree to that. I never wanted the packed to reach my door because I already canceled the subscription. Now that I have the package I cannot return it because the company does not provide a return shipping label and when I went to the *** store today they could not find the address. I already went to ***** ground last week and they said they do not print out labels because they're a third party. I want my money back.Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order and realized once I got the items and could look over all the ingredients that some oils I use would cause an allergic reaction. I shipped this back to them via **** flat rate with a delivery date of August 9th. They keep telling me they havent gotten it back at the warehouse and will no longer give me updates via email. I called today and she said that she cant see that it came back to the warehouse. Its been almost three weeks now.Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date: 5/29/24 Cost of purchase: $72.19 I received the products 6/1/24. I used the products as directed and got an all over rash with broken skin and bleeding, itching, swelling (to where I had to use ice packs or go to the emergency room at that point) and discharge that is unusual. I reached out to customer service for the first time on 6/12/24 asking for a refund explaining the allergic reaction.The email interaction 6/12/24:Her Fantasy Box: Sorry to hear that.You can return the product and then we can process you a refund.**** ------Customer Support Specialist Me: Okay no problem! Do you have a return label?Her Fantasy Box: Hi Austin,We do not have an available return label at the moment. You can send it directly to this address Her Fantasy Box *********************************** US.**** ------Customer Support Specialist I shipped the products back out of pocket 7/2/24. I forgot to email that day but I emailed 7/3/24: Good evening! I forgot to email but I have mailed the products back. You should be receiving them this coming week if you haven't already. Thank you!Austin 7/11/24: Me: Hello again. I have sent the products back as requested. May I please get a refund? Thank you. 7/14/24: Me: Can I at least get a response? Anything? This is crazy (I am frustrated at this point)I tried another email thinking they may reply there on 7/14/24: Hi me again. I sent the products back over a week ago. Please refund my money. Thank you. 7/19/24:Her Fantasy Box: Hi Austin,As we have not received a response from you, we will be closing your ticket at this time. In order for your concern to be addressed and rectified, please feel free to reach out to us before providing your service rating. Your satisfaction is important to us, and we want to ensure all your needs are met.Thank you for your understanding.***** ------Customer Support Specialist At this point it's just about the blatantly unhelpful customer service & the lack of integrity in the owners.Initial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order and paid for secured delivery. It came up delivered may3rd but I never received anything. I reached out numerous times via email which is the only contact they provide. Have not gotten a response back. But they had no problem charging my card $90.00 down the drain.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
23 total complaints in the last 3 years.
15 complaints closed in the last 12 months.
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