Business Profile
Timeshare Resale and Rental Marketing
Property Relief Professionals, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Timeshare Resale and Rental Marketing.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In June of 2021, I was guaranteed to have offers to sell my time share weeks for a refundable advertising fee of $1794 if they did not provide me with offers. The offers never came for some time. When they finally did they were for properties that had zero availability and they could easily see that online. This is a complete SCAM.I have been trying for months to get ahold of them and nobody will return my calls. Now the number that they have is out of service.Initial Complaint
01/09/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Like everyone else, I hired them for marketing/renting of a timeshare. They have neither shown proof of advertising, nor have they ever contacted me regarding renting it.Initial Complaint
08/31/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On 12/2/2020, I wrote out a check to Property Relief Professionals in the amount of $1200. I was told that they would rent out my extra timeshare weeks and I would receive $1800 for every week they rented. I was also told and signed a contract stating that I would receive a refund if they did not rent out a week for me. Two years later I have not received any payment. I dutifully sent back a response each time they offered it and then the offers stopped coming completely and I cannot get in contact with them. I have sent numerous emails on their website and from my personal email and called but receive the message "unable to take call from your calling area". I would like a complete refund since they have not used my money at all!Business response
09/20/2022
We understand your concerns. Upon review, offers have continuously been submitted in regards to the account. We have not received any incoming communication from you. We will have IT check our phone system and emails. We will also have inventory review your account and follow up with an update.Initial Complaint
07/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
please see attached document received from the customer. I have filed a complaint concerning Property Relief Professionals. I would like you to consider my experience with them When I started with them, I gave them $1,348.00 to rent out my timeshare. My timeshare was in Orlando, and I figured someone would be glad to use it. I was told by Keyon Cartwright-GiLl that I would make my money back, since the timeshare would rent for $1,800.00 or more. However, during the next few months, any offers I received were for different places and dates. I did what was asked of me and called Interval. International. to find alternative vacation spots. Eventhough I did what was asked of me, NO ONE accepted these alternatives to my timeshare. I called PRP and told them I had not made any money. Rodney told me they would try for a few months more. He assured me, "You'll make up your money." After this I decided that this was not happening. The correspondence from PRP says to call them at 1-800-385-0487 "in order to provide services to your satisfaction." I am truly NOT satisfied. I tried to call the phone number for a Cantrel.l, Gordon, or Rodney Uoug(as. However, they never answered their phones. I repeatedly left messages saying I needed to speak to someone. When I finally could not even get through to their phone, I called my carrier and found out that my phone number had been blocked. Is this how PRP provides services to a customer? On May 11, 2022, I wrote them. I told them that the contract says "If I have not received an offer you (I) have the option to cancel at any time upon written request." I told them I had not received any offers that were accepted and that I would like to canceL and get a refund. Of course, I have heard NOTHING. If they are claiming that they fulfilled the contract by sending me offers, I must repeat that NONE of these offers were accepted. They said I would make up my money. This was a lie. have made NOTHING. Their customer service is so bad that they block you from even calling them to ask questions. I would appreciate it if you would look into this. They HAVE NOT done what they said they wouLd do. As far as I an concerned, they have broken our contract. I am wondering how many other peopl.e were Lied to by PRP.Customer response
08/09/2022
Consumer supplied email: **********com (************ *Initial Complaint
06/27/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
This place is a scam. They took my money made promises they could not keep and then blocked my number... I have called them from multiple work phones also and they say they are gonna connect me then the phone hangs up and when I call right back it says the number your dialing can't be reached from your calling area.... a total scam and just want my money backBusiness response
07/15/2022
Business Response /* (1000, 5, 2022/06/28) */ We will have IT check our phone system. We will also have inventory review and follow up with an update. Consumer Response /* (3000, 7, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is thier response on all the cases and negative feedback I have seen about them.. I can call from my phone and it says can't be reached then call from a phone number they don't have in their system and it calls fine. Then I get them and they ask who I am and go to transfer me and the call gets disconnected and when I call straight back it can't be reached... they would always answer my calls until my year date was up to refund my money then it gets rejected and they replied to all my emails also until the refund time then no reply. It is a scam and I want my money backInitial Complaint
04/26/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I provided in the amount of $1800 to Property Relief Professionals with the agreement that they would sell my unused Timeshare weeks. Since this time communication with this company has been minimal at best and seemed to be very fraudulent. When I attempt to call the numbers listed for this company, no one answers they have blocked my phone number . Also I have sent emails with no response. I have never been provided with any proof that these weeks have even been advertised. This company has not upheld their end of the contract and I would like a refund of all charges and this company needs to be shut down. I need assistance now.Business response
05/17/2022
Business Response /* (1000, 5, 2022/04/28) */ We understand your concerns. Upon review, it shows offers have continuously been submitted in regards to the account. We are working diligently to get more offers to you and will be following up with an update. Consumer Response /* (3000, 7, 2022/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because they still have not reached out to advise of any future offers I am still waiting to hear from them Business Response /* (4000, 9, 2022/05/12) */ Your account is still being reviewed in full. Once we have an accurate update on your account, we will follow up with an update.Initial Complaint
03/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 6, 2020 payment was submitted in the amount of $1494 to Property Relief Professionals with the agreement that they would sell my unused Timeshare weeks. Since this time communication with this company has been minimal at best and seemed to be very fraudulent. When I attempt to call the numbers listed for this company, no one answers. Also I have sent emails with no response. I have never been provided with any proof that these weeks have even been advertised. This company has not upheld their end of the contract and I would like a refund of all charges. Contract details are attached to this message. I appreciate any help that can be offered to resolve this issue.Initial Complaint
02/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
PPP-Property Relief Professionals contacted me May 2021 to list unused timeshare weeks to rent. They said for $1,800 I would get rentals on my unused weeks. They did send 3 different requests for properties to rent with my timeshare points, however, their requests were for a high season time with very short notice. It would be almost impossible to rent at a high demand location, peak season, with such short notice. I have not received any more communications for 3 months. It has almost been a year now. I have tried calling PRP numerous times and I get a message that my phone number is out of the calling area! What? They have an 800 number. I know they have blocked my phone number! This place is a scam! I want a refund!!!Business response
03/15/2022
Business Response /* (1000, 5, 2022/03/01) */ We understand your concerns. We have had IT check our phone system but are not receiving any errors. Upon review, it shows the latest offer was submitted but with no response. We will have Inventory review and follow up with an update.Initial Complaint
02/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid $1600 to Property Relief Professionals on OCT 2020 for Property ID#: XXXXXX-XXXXXXX. I was assured if my property did not rent within the year I would receive a full refund. Now that the year has surpassed, I have been unable to reach anyone at the phone X-XXX-XXX-XXXX. I am seeking assistance with this from BBB, thank you.Business response
04/07/2022
Business Response /* (1000, 5, 2022/02/28) */ We understand your concerns. Upon review, it shows offers have continuously been submitted to you in regards to your account. We will have inventory review and follow up with an update. Consumer Response /* (3000, 7, 2022/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that several attempts to rent the property were made and I answered each request showing that the requested property and/or date was unavailable. I was told as long as I made effort, and the property did not rent, I would receive a full refund, which is what I'm requesting at this time. Business Response /* (4000, 9, 2022/03/14) */ We will have Quality Assurance review the calls to see how the program was explained.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.