Complaints

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was evaluated for lasik to see if I was a candidate. I paid for that evaluation at the time of service. It was then suggested that I put a contact in to see if my sight would improve if I got the procedure and was told this was part of what I'd already paid for. I have since received a bill for $$75.00. I have called and spent about an hour on hold and have never actually been able to speak to a human about this. I am asking that the $75.00 be deleted and have someone contact me. I have tried to contact the company and can't just sit on hold.

  Business response

  01/26/2023

  Hello, 

  We verified with the provider you saw, ****************, regarding the contact lens fitting and it was not communicated this would be included in the payment for your lasik evaluation. Contact lens fitting services are a separate service and has a $75.00 charge. We apologize this was not collected at the time of your visit as normal and as such, we've sent a statement with the balance due. Also, I verified we did receive a call from you into our billing line, ************, but the call only waited two seconds before it was abandoned by the caller. Thank you. 

• Initial Complaint

  12/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 09/07/2022, I went for what I was told was my final post lasik surgery checkup. This was scheduled back in July, as I told Center for Sight that I no longer lived in *******. This was made plenty clear in my 1 month follow up. I had informed the doctor I was moving and he had stated to book the follow up any time Im back as long as it is within a year of the surgery. And that is exactly what I did to the letter. After the follow up, I was charged and then 3 months later I receive a letter stating I still owe them money and that theyre trying to collect what wasnt covered by my eye insurance except I havent had eye insurance since December 2021. As you can clearly see, I was lied to and defrauded by their actions. I have called in to them to explain their wrong doing but Center for Sight has so far been resistant to resolution. They keep stating that this was for a regular eye exam, which as I had made clear during my July scheduling, it was not, but rather a follow up to the Lasik.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 10/26/21, I visited Kalie K. for removal of a ********* on my left eyelid. She performed a surgical excision of the *********. The next week I experienced discomfort and for 3 weeks the entire eye area was swollen and bruised. My insurance sent payment from my personal HSA savings account of $262.98. When the swelling and bruising subsided, the ********* was still there. I called and spoke to Kalie's medical assistant who scheduled an appointment for 11/ 30/21. On the phone call the assistant stated there would be no charge since this was a follow up visit. During the visit, Kalie determined that the ********* had not been fully drained, the gland was still blocked. and a second surgical procedure was performed to complete the first procedure. When I checked out, I confirmed at the desk that there would be no charge for the follow up visit. I again endured 2 weeks of swelling and bruising. Then I received notice that the insurance had again paid, from my HSA savings, $91.32. I questioned this and was told Kalie had billed for another issue. While in the office I told Kalie that I had spoken with a surgeon regarding excess skin on my eyelids, that he recommended a C02 fractional laser, and I asked if the office had that laser to perform the procedure. She stated they do not and to go back to the other surgeon. At no time did I consult with her about my lids, I simply asked if they had the equipment to perform a procedure.. I feel that Kalie was trying to make up her fee, for the time she had to spend redoing her failed procedure. I have called the billing office every 2 weeks for the past 6 months, trying to get a refund. I finally spoke with John, a supervisor, who said I should have been charged for the 2nd surgery since it was more than 30 days, ( thanksgiving holiday ) and they would not be refunding the money. As an RN, this charge was not warranted as there was no consult, simply asking if the office has a piece of equipment. Refund $91.32

  Business response

  07/13/2022

  Business Response /* (1000, 12, 2022/06/27) */ Hello, The post op period for this procedure is 10 days. Your post op visit was done after this 10 days period and therefore the charge is billable. We have no record of us communicating this would be a no charge and confirmed payment is due when you called into our billing department to resolve the matter.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  please see attached complaint form received from the customer.

  Business response

  05/19/2022

  Contact Name and Title: Anthony S******* ********
  Contact Phone: ************
  Contact Email: ******************
  Patient was charged $380.00 on the visit for 3/18/2022. This consisted of $40.00 for the estimated copay for the visit and a prior balance due of $340.00. Unfortunately, due to a clerical error the prior balance due of $340.00 was invalid for this patient and should not have been collected. In addition, the copay for the 3/18/2022 visit was truly $150.00 instead of $40.00. We initially refunded $190 on 4/19/2022. We are processing an additional refund of $40.00 to have a total refund of $230.00 ($380.00 - $150.00= $230.00). We are also resending an itemized statement for all visits along with copies of insurance explanation of benefits to show the patient responsibility. We apologize for the inconvenience this has caused you.

  Customer response

  05/31/2022

  please see attached rebuttal form received from the customer.
  See Attachment/File: customer rebuttal .pdf

  Business response

  06/14/2022

  We've provided the Aetna EOB showing $150.00 the copay due on the 3/18/2022 date of service. You may also contact your insurance company to confirm this was the copay due as well. I've left two voicemails in May 2022 and did not receive a call back. Please contact me at 239-940-1169 if you'd like further explanation on the resolution of your account.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩