Complaints

• Initial Complaint

  02/06/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Reserved a room for ************************************************************************************ ****** WA. After 5 days the job did not continue and check out was on the morning of the 6th day. Hotel planner is refusing to refund the unused days but instead wants me to accept a voucher to use within the next 120 days. I am a 100 percent disabled veteran who will never use a voucher. I am due $1,130.00 and want the refund to my credit card and no voucher. The hotel is ready to issue the refund it is this third party who is refusing to refund the unused portion. This refund is based on the total charged and 10 days unused. They also use deceptive practices as to their booking employees responses to questions like getting a refund. I have sent multiple messages stating no voucher I want a refund for unused days to my credit card

  

  Business response

  02/06/2025

  Greetings,

  Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!

  Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.

  Kindly,
  ******* *********
  ******************************************************************
  ************************************
  
  

  Customer response

  02/07/2025

   
  Complaint: 22908387
  
  I am rejecting this response because:  I do not need a reservation I want to be refunded for the nights not used.  ***************** has been in contact with me and they are waiting for hotel planner to accept the refund to process.
  
  Sincerely,
  
  ***** *****

  

  Business response

  02/07/2025

  Greetings *****, 

  Thank you for your patience! I am pleased to inform you that a refund of $1,004.95 has been issued back onto the card used to book your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* Planelles 

  Customer response

  02/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  02/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2/4/25 I called the reservation line thinking I was calling Ramada by Wyndham directly. I stated that I wanted to book a room under our teams room block for a discounted rate. At no time during the call was I informed that this is a separate company and not the hotel directly. The booking agent quoted the per night rate and said plus fees and taxes. When I received my confirmation email I realized that there were additional charges of $105 per night for a $174 per night room. Thats a 60% increase due to undisclosed charges. I immediately, within 10 minutes, called back to cancel my reservation and was told that there would be a one night cancellation fee, approximately $279 for a reservation that was made and canceled within 15 minutes. When I called to cancel I was told by the representative that they could not refund the full amount and had to submit a ticket to request the additional cancellation fee. They said they would have to review the call and it could take over a week to resolve. When I realized the issue I found the direct line to the hotel and booked the proper reservation under the team block. The hotel charged a total of $369 for my stay which was room plus tax. No hidden recovery fees as this company charged. This company charged me $841.40 for a room and did not disclose they were not associated with the hotel nor did they disclose their additional charges. I feel that this is a dishonest and predatory sales tactic and is unacceptable. Im hopeful Ill receive a full refund but thought it prudent to let others know of these deceptive sales practices.

  

  Business response

  02/04/2025

  Greetings, 

  Thank you for bringing this to our attention! I am pleased to inform you that a full refund of $841.40 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* Planelles 

  Customer response

  02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  02/01/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I booked a hotel room with the above referenced company, ***************** at Holiday inn express in ************ with a check in on Sunday 2/2/25 and check out on 2/3/25. The total cost was $213.00 which was charged to my bank account. I also purchased the protection plan in case of a cancelation. Unfortunately I had to cancel due to a death in the family. I was provided with an email showing the cancelation however when I requested a refund I was told to call the protection plan directly. I called a number given to me but was told they are closed on the weekends and someone would get back to me. I completed a refund request as instructed and was asked to provide proof of the death. I don't think this is something they need to ask for as it is a personal issue. I want my full refund issued back to my bank account as soon as possible. I was told by **** this request has been sent to their higher department to examine and that I would be contacted soon. Booking this hotel room was very easy however getting my full refund back is turning out to be very difficult. I should get my refund as soon as possible without any other problems. It just seems this company ***************** is not legit. I want my refund ASAP. I don't ever want to deal with this company . Your assistance is appreciated. P.S. I have attached copy of my cancelation email.

  

  Business response

  02/04/2025

  Hello *****, 

  We appreciate you giving the opportunity to review this for you! I am pleased to inform you that a full refund of $ has been issued back onto the card used to purchase your reservation., please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 
  ******* Planelles 

  Customer response

  02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  01/30/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We booked a room for one night for January 1, 2025 at the ************************************ in **********, ** using a phone number online that we believed was a direct line to the local hotel. The company did not present themselves as a 3rd party but rather as *** Hotels, themselves. After booking, we learned of the misunderstanding and tried to cancel in order to book directly with ***. They refused to refund so we agreed to use their (overpriced) reservation. However, upon attempting to check-in, the front desk informed us that the reservation had indeed been canceled. So we booked with the hotel directly. The next day we saw the full charge of $184.28 from the bank account and called the 3rd party requesting a full refund. After MANY, MANY phone calls and emails, our request was approved and the refund was issued, per this company in writing, on January 9th. They said it could take up to 10 business days, which expired on Jan. 24th. Upon calling them on Jan. 28th asking where the refund was, they verbally stated it was now processed on Jan. 18th. Then later that evening we received a text message that it was processed on Jan. 28th and again, could take up to 10 business days. This company misrepresented themselves over the phone during reservation, added optional add-ons without our permission, and never read any rules or disclosures/cancellation policies, etc. After more than a DOZEN phone calls and another DOZEN emails, I was finally escalated to a supervisor who JUST now as I type this, supposedly submitted a refund which we do see as pending. We shall see if it every truly posts to our account - I do NOT trust this company AT ALL. I would recommend never conducting any business with them whatsoever, they are a scam just barely operating above the letter of the law, I'm sure.

  

  Business response

  01/31/2025

  Greetings ******, 

  Thank you for bringing this to our attention! I am pleased to inform you that a full refund of $202.25 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 
  ******* Planelles 

  Customer response

  02/09/2025

  I did FINALLY receive a refund but satisfied is not the right explanation. This was the worst experience I have ever had from a company. I went back-and-forth for almost an entire month through dozens of emails and phone calls continually promised a refund, and even showed one pending when I typed the original complaint, but it didnt actually go through or process to my account. It disappeared. It wasnt until after the BBB complaint that I finally got an ACTUAL refund posted to my bank account.

  In the midst of all this, I looked up their headquarters name and address to find out what kind of company this really was that I was accidentally dealing with (as they misrepresented themselves over the phone) Well, the address they provide does belong to a building at that address, but their address states they are on the 10th floor and according to ************ street maps, that building is only about four floors tall. I find that incredibly suspicious and wish someone would look into the validity and legitimacy of this company and determine if it is even operating legally. According to BBB complaints and other sites online, they have scammed many consumers. 

  Customer response

  02/10/2025

   
  Better Business Bureau:
  
  

  I did FINALLY receive a refund but satisfied is not the right explanation. This was the worst experience I have ever had from a company. I went back-and-forth for almost an entire month through dozens of emails and phone calls continually promised a refund, and even showed one pending when I typed the original complaint, but it didnt actually go through or process to my account. It disappeared. It wasnt until after the BBB complaint that I finally got an ACTUAL refund posted to my bank account.

  In the midst of all this, I looked up their headquarters name and address to find out what kind of company this really was that I was accidentally dealing with (as they misrepresented themselves over the phone) Well, the address they provide does belong to a building at that address, but their address states they are on the 10th floor and according to ************ street maps, that building is only about four floors tall. I find that incredibly suspicious and wish someone would look into the validity and legitimacy of this company and determine if it is even operating legally. According to BBB complaints and other sites online, they have scammed many consumers. 
  

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  01/29/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I requested a refund from this business for a hotel cancellation on January 14, 2025. Despite receiving a cancellation notice, I still have not received any refund. I have called twice to inquire about this refund and the business provides no answers except that it can take "10 business days". well, we are past the 10 business day timeframe and I still have not received my refund. Unacceptable.

  

  Business response

  01/29/2025

  Greetings,

  Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!

  Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.

  Kindly,
  ******* *********
  ******************************************************************
  
  

  

  Business response

  01/31/2025

  Greetings *****, 

  Thank you for your patience! I am pleased to inform you that a full refund of $163.26 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* Planelles 

  

  Business response

  01/31/2025

  Greetings *****, 

  Thank you for your patience! I am pleased to inform you that a full refund of $163.26 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* *********
  

  

  Business response

  01/31/2025

  Greetings *****, 

  Thank you for your patience! I am pleased to inform you that a full refund of $163.26 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* *********

  Customer response

  02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This whole thing could have been avoided if they just refunded the money on time. Instead, they withheld it.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  01/27/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reserved rooms at the ******************************* for visits in April and May. I googled the hotel and called the number that I thought was the front desk. The person who answered portrayed themselves as being at the front desk of the actual hotel. I reserved 2 rooms for April ***** and 1 room for 2 nights May *****. My understanding was the rooms would be reserved and not that my credit card would be charged. I also was not told that the charges would not be refundable. I called the hotel today to ask why they already charged the full amount to my credit card and they said that they did not make the reservation and it was a 3rd party, they thought expedia but after searching email discovered it was hotelplanner.com which I had no idea I was booking through. After speaking to the actual hotel I found out I paid $100 more per room than what the hotel charges. I was never told that the bookings would be nonrefundable.The contractor for hotelplanner.com represented themselves as the front desk of the hotel itself, charged me $100 more per room and after talking to *************** today will only give me vouchers to use on hotelplanner.com for less than the price of the hotel rooms that I booked because the booking is nonrefundable which I was never told about.This practice is fraudulent and misleading...I am requesting a full refund for all of my bookings: H10241177 for $305.01, H10241171 for $300.08 and H10241198 for $616.42

  

  Business response

  01/29/2025

  Greetings,

  Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!

  Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.

  Kindly,
  ******* *********
  ******************************************************************
  
  

  Customer response

  01/29/2025

   
  Complaint: 22865798
  
  I am rejecting this response because:

  I have not heard back from hotelplanner.com in regards to how they portrayed themselves as the front desk of the hotel and did not let me know that they were actually a third party.  My credit card was immediately charged, I thought it was a reservation for the hotel room and my card would be charged when check out.  Their representative also did not mention that it was non-refundable which I would not have agreed to given that our plans may change in terms of number of rooms reserved.  This is all misrepresentation as well as borderline fraudulent.  At this point, they are still only offering me vouchers for less than the total of the amount that I have to use with hotelplanner.com.  I want a full refund for all 3 bookings.
  
  Sincerely,
  
  ****** ****

  

  Business response

  01/29/2025

  Hello. 

  Thank you for your patience I am pleased to inform you that a full refund of $277.91 was issued for reservation #********, along with a full refund of $273.42 for reservation #********, and a refund of $616.42 for reservation #********, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* Planelles 

• Initial Complaint

  01/26/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After my flight was cancelled at 1:00 AM on 12/21/24 I called **************** to make a reservation for the rest of the night.They assured me that the ******************************** had a room available at that moment and that I could make a reservation for it. I went through the process to make the reservation and the confirmation came back with a check in time of 4:00 PM on 12/21 as opposed to immediately. While I was on the phone with them I pointed out the discrepancy and they told me that it was too late to change the reservation and that it was non-refundable.I asked for a cancellation and refund and have not heard anything back from the merchant.

  

  Business response

  01/27/2025

  Greetings,

  Thank you for your response and for allowing us the opportunity to review this for you. We were able to locate your reservation in our system and we show that you have disputed the charge for your reservation, and once a reservation is disputed we are locked out of the account or "charge" for ****** days. If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.

  This is what needs to be included in the dispute closed letter, which is emailed to ***************************** // CC: ******************************************************************.

  1. MUST be a screenshot of a message in the banks online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)
  2. MUST state cardholder dropped or withdrew the dispute
  3. MUST include the following info, which must match the charge info:
  Cardholder name
  Last four digits of the card
  Amount of dispute

  If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.

  Thank you for your patience through this process.

  Kindly,

  ******* *********

  Customer response

  01/28/2025

   
  Complaint: 22860204
  
  I am rejecting this response on the advice of my credit card company, with whom I have filed a dispute.
  
  Sincerely,
  
  ***** ******

  

  Business response

  01/28/2025

  Greetings,

  Thank you for your response and for allowing us the opportunity to review this for you. We were able to locate your reservation in our system and we show that you have disputed the charge for your reservation, and once a reservation is disputed we are locked out of the account or "charge" for ****** days. If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.

  This is what needs to be included in the dispute closed letter, which is emailed to ********************************************* // CC: ******************************************************************.

  1. MUST be a screenshot of a message in the banks online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)
  2. MUST state cardholder dropped or withdrew the dispute
  3. MUST include the following info, which must match the charge info:
  Cardholder name
  Last four digits of the card
  Amount of dispute

  If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.

  Thank you for your patience through this process.

  Kindly,
  ******* *********

• Initial Complaint

  01/26/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 1/5/25, I thought I directly called ********* to book a hotel reservation. After confirming the price, I made a reservation. The person asked for my credit card info for payment and I asked if there was a penalty for canceling my reservation, and if so, by what date did I have to cancel without incurring a penalty. The person said that he needed my credit card to charge the full amount for my reservation but that I had until 6:00 pm on 1/8/25 to cancel the reservation without penalty and to receive a full refund. One hour later, I called ********* to cancel my reservation. The woman said it appeared I had booked my reservation through a 3rd party and I needed to contact them to cancel. So I called the contact number in the text I received with my reservation confirmation information, which is when I noticed the reservation was booked through HotelPlanner.com. I spoke to the person and said I wanted to cancel my reservation, and again, confirmed that I was not incurring any penalty for cancelling now & that person agreed. On 1/6/25, I received a text that my reservation has been cancelled and that I had been issued a voucher for $227.21 to be used the next time I used HotelPlanner to book a reservation. I called and said I wanted a refund and not a voucher. The person said i received a voucher because my reservation was non-refundable. I said that was not what I was told when I made the reservation and that I had repeatedly asked if I would receive a full refund if I cancelled by 6:00 pm on 1/8/25 and that I was told I would receive a full refund. The person then said they would request a refund for me. On 1/12/25, I received an email stating my refund had been initiated on 1/8/25 and was being processed and would take up to 10 days. On 1/23/25 I called again and said I had not received my refund. They said a manager needed to process it. I received an email on 1/23/25 stating they were still processing my refund.

  

  Business response

  01/27/2025

  Hello *****, 

  I come bearing happy news! I am pleased to inform you that a full refund of $227.21 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* Planelles 

  Customer response

  01/27/2025

   
  Complaint: 22859146
  
  I am rejecting this response because they charged me $249.36, and I want a full refund for $249.36 and not the $227.21 they keep offering me. I also reject this response because they have been telling me since January 8, 2025 that I would receive a refund in 2-10 days and I still have not received the refund, which is why I filed the complaint. 
  
  Sincerely,
  
  ***** *******

  

  Business response

  01/28/2025

  Greetings *****, 

  Thank you for your patience! I am pleased to inform you that a full refund of $249.36 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* Planelles 

  Customer response

  01/29/2025

   
  Complaint: 22859146
  
  I am rejecting this response because I just checked my bank account and HotelPlanner still has not refunded me the full amount. They still owe me $22.15. I am making a big deal about the small balance that they owe me because this seems to be a pattern that I've read about in other HotelPlanner complaints.....that HotelPlanner only provides partial refunds. It's wrong for them not to provide a full refund. 
  
  Sincerely,
  
  ***** *******

  

  Business response

  01/31/2025

  Greetings *****, 

  Thank you for your patience! I am pleased to inform you that a full refund of $249.36 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!

  Kindly, 

  ******* Planelles 

  Customer response

  01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because I have received a full refund of $249.36
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  01/25/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hotel reservation made ov we removed the phone. Agent assured that the reservation would be fully refundable for any reason. Now the company will not cancel the reservation and make the refund. We have tried 2 twice with no success. The agents are rude and won't admit to the deceit.

  

  Business response

  01/27/2025

  Greetings,

  Thank you for reaching out to us. We wanted to let you know that we are currently working on your reservation!

  Thank you for your patience and understanding. If you have any immediate questions or concerns, please feel free to contact us.

  Kindly,
  ******* *********
  ******************************************************************
  
  

  Customer response

  01/27/2025

   
  Complaint: 22857580
  
  I am rejecting this response because: no action taken, no admission of deceptive practices, no apologies.
  
  Sincerely,
  
  ****** *******

  

  Business response

  01/29/2025

  Greetings, 

  Thank you for your patience! I am pleased to inform you that a full refund of $155.18 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you If you have any further questions or concerns, feel free to reach out to me personally at *************************************************!

  Kindly, 

  ******* Planelles 

  Customer response

  01/29/2025

   
  Complaint: 22857580
  
  I am rejecting this response because:   The company has made no confession to the deceptive practices they embrace while conducting business over the phone. Even now in writing they say they have given a full refund, but they haven't.  The full amount would have been $170.31.  ************ needs to be shut down.  They have caused us a week of metal grief and hours of effort. As seniors over 65 years of age, we don't have unlimited funds. I guess we might have been luckier than most because we at least were finally able to understand their misleading practice and conversed with attorneys about our first course of actions. 

  Please take care of this and give us a real full refund so we don't have to begin litigation. Please change policies regarding phone promises that you don't mean!  This would be so easy to fix.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/24/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I searched online on 10/12/2024 a hotel. I was searching on my phone. I looked at the hotel and my phone automatically filled the card information. I was led to believe that this was through the hotels website as they mimicked the website. I thought I could easily cancel as I did not make this charge and as most hotels let you cancel without being charged until during the hotel stay. When I canceled. I discovered I had clicked on a "sponsored" website which turned out to be Hotel Lodging, mimicking the hotel which I believe is deception. I scanned the email from Hotel Lodging stating I had declined "Refund Protection" which is false. They said since I had given them my card number I had "agreed" to the refund policy. I disagree with that. I never stayed at a hotel through them and was told that there was no refund. I lost $1025.32 and received no service in return. Basically they mislead me and then took my money and I received nothing. Thank you for your help.

  

  Business response

  01/27/2025

  Greetings,

  Thank you for your response and for allowing us the opportunity to review this for you. We were able to locate your reservation in our system and we show that you have disputed the charge for your reservation, and once a reservation is disputed we are locked out of the account or "charge" for ****** days. If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.

  This is what needs to be included in the dispute closed letter, which is emailed to ***************************** // CC: ******************************************************************.

  1. MUST be a screenshot of a message in the banks online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)
  2. MUST state cardholder dropped or withdrew the dispute
  3. MUST include the following info, which must match the charge info:
  Cardholder name
  Last four digits of the card
  Amount of dispute

  If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.

  Thank you for your patience through this process.

  Kindly,

  ******* *********
  
  

  Customer response

  01/28/2025

  I do not understand what this business is asking for.   I am not satisfied as it seems they just want to close this complaint with out any resolutions. 

  Customer response

  01/29/2025

   
  Complaint: 22855438
  
  I am rejecting this response because
  
  I do not understand what this business is asking for.   I am not satisfied as it seems they just want to close this complaint with out any resolutions.
  
  
  Sincerely,
  
  *** *********

  

  Business response

  01/30/2025

  Greetings,

  Thank you for your response and for allowing us the opportunity to review this for you. We were able to locate your reservation in our system and we show that you have disputed the charge for your reservation, and once a reservation is disputed we are locked out of the account or "charge" for ****** days. If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.

  This is what needs to be included in the dispute closed letter, which is emailed to ********************************************* // CC: ******************************************************************.

  1. MUST be a screenshot of a message in the banks online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)
  2. MUST state cardholder dropped or withdrew the dispute
  3. MUST include the following info, which must match the charge info:
            Cardholder name
            Last four digits of the card
            Amount of dispute

  If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.

  Thank you for your patience through this process.

  Kindly,
  ******* *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩