Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They assert that my degree diploma was sent on December 13, 2024, but as of January 7, 2025, I have not received it. I am currently seeking employment, and the government organization I applied to requires the degree itself, not merely the transcripts. When I reach out via phone, I encounter a lack of assistance and constant delays. I am facing over $20,000 in debt, and they continue to provide excuses for not sending my degree. I plan to escalate this matter to the *************** of Education.

  

  Business response

  01/09/2025

  Thank you for your email notification on January 7, 2025, regarding case #********. We appreciate the opportunity to respond.
  
  The complainant had concerns with the shipment of his diploma. The University investigated this matter and found that the diploma was shipped under its normal shipping process; however, when we originally learned that the graduate had concerns about the delivery of his diploma package, our team was unable to verify the complainants mailing address. We have now been able to confirm the complainants mailing address, and another diploma package has been shipped to the address provided. The package has been shipped with overnight delivery and signature requirements to confirm its proper delivery. The package includes the graduates diploma, transcript, and diploma cover to protect the documents.
  
  We hope that this information was helpful in addressing the complainants concerns, and we wish him the best in his future endeavors.
  

• Initial Complaint

  12/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ******* ******** and Student Number: is ********** I need to know if I was fully accepted into yall school or not different agents keeping telling me I was accepted and my diploma and transcript was accepted and some told me they didnt see it on file or it was rejected please help me etc.

  

  Business response

  01/03/2025

  Thank you for your email notification on December 23, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant began the enrollment process in January 2020. At the time, he was informed that the documents he submitted did not meet our admission requirements. If the complainant would like to re-apply to the University, our enrollment team is available to assist him.
  
  We hope that this information was helpful in addressing the complainants concerns, and we wish him the best in his future academic endeavors.
  
  

  Customer response

  01/03/2025

   
  Complaint: 22723702
  
  I am rejecting this response because: How about for my new application in 2025?
  
  Sincerely,
  
  ******* ********

  

  Business response

  01/14/2025

  Thank you for your email notification on January 6, 2025, regarding case #********. We appreciate the opportunity to respond.
  
  The complainant applied again to the institution on January 17, 2024; however, as communicated to him at that time, the documents he submitted did not meet our admission requirements. The complainant was advised that he would need to complete and pass the Tests of General Educational Development (***) to meet our admission requirements. Our admission and enrollment teams are available to assist the complainant should he have any additional questions or need information about the *** process.
  
  We hope that this information was helpful in addressing the complainants concerns, and we wish him the best in his future academic endeavors.
  
  

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The school claims to be the industry leader but no other schools accept their credits, no even themselves. I have been repeating course work for months because I changed my degree. All of the classes I am currently taking are just repeats of ones I already did. The school also uses you tube (which I don't think they are paying the creators for their work and that seems pretty scummy) to an extreme amount to the point where I am watching more you tube than participating in my classes.

  

  Business response

  12/02/2024

  Thank you for your email notification on November 20, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant first enrolled in the ************ Bachelor of Science online program on August 3, 2020. He then transferred to the Digital Cinematography, Associate of Applied Science online program on November 21, 2022. The complainant recently transferred to the ********************* Associate of Applied Science online program on August 5, 2024.
  
  In review of the complainants file, we learned that the complainant did receive transfer credit for prior coursework upon his original enrollment at the University. He also received transfer credit for the completed Full Sail coursework that applied to his new programs when he transferred. Additionally, the Universitys Transfer Credit policy clearly describes its transfer process and the transferability of credits to all prospective and active students in both the Catalog and the Enrollment Agreement, which the complainant signed prior to beginning his programs of study.
  
  The Enrollment Agreement explicitly states:
  
  Transferability of Credit
  The transferability of credit from FULL SAIL to another institution is at the discretion of the accepting institution. It is the STUDENTs responsibility to confirm whether or not credits will be accepted by another college.
  
  The University would be more than happy to work with the complainant and the institution of his choice to supply any additional information with regard to course curriculum and faculty so that a fair transfer decision can be made by the accepting institution. The complainant, or the accepting institution, may contact Full Sails ******* Records Services Manager for assistance. Our ******* Records Services Manager may be reached at ************.
  
  The complainant also has concerns with the Universitys educational quality. In response to these concerns, the University provides all prospective and current students with access to the Universitys Catalog, which includes information on each programs objectives, outline, and course descriptions. Each student signs an enrollment agreement prior to starting their degree program that indicates that the student has read and understands the Universitys Catalog. The University fully disclosed the degree programs description and objectives prior to the complainant signing the enrollment agreement.
  
  Our faculty are required by our accrediting body to hold appropriate academic credentials and a minimum of 4 years of professional work experience in the program area in which they teach. Our faculty are also required to take part in the Universitys ongoing continuing education program where they strengthen their teaching methods and stay current in their respective fields. As part of the programs curriculum, students may be asked to complete tasks such as reviewing course materials, including videos, and creating videos themselves. Group work and networking such as the use of cameras, social media, software and technology may be part of students curricula, particularly in the entertainment media and emerging technology fields in which we prepare students. It is common for students to be asked to review online media, write papers, create art, collaborate with peers and present their ideas in a variety of media formats.
  
  Though we do not agree with the complainants overall characterization of Full Sail, we certainly take his experiences seriously. However, as indicated in our Catalog, a students dissatisfaction with or non-receipt of educational services offered by the University does not excuse the student from repayment of any private loan, ****** federal loan, or other loan whatsoever made to the student for enrollment and completion of training at the University. The complainant has attended the University, received the agreed upon educational services, and was charged accurately per the terms of his enrollment agreement. 
  
  We hope that this information was helpful in addressing the complainants concerns, and we wish him the best in his future academic endeavors.
  
  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Based on the interactions that I had with people from the admissions Department people from the financial aid department and what was told to me about the program I was looking to take and about the cost for each term and about my financial aid and everything else those people I guarantee you that school is committing fraud with students Federal loans they tried to do it to me thank God I caught on to what they were doing in time to not let it happen to me if somebody can call me I would be more than happy to explain everything in full detail

  Customer response

  10/17/2024

  They changed my FASFA password today...Chree from admissions is taking IT Cyber Security courses and I know it had to be her. She had asked me a few days ago which email I was using for ***** she said that she noticed that I had a couple of different email addresses and it didn't completely occur to me at the moment but it did later I've never communicated with them from any other email besides the one that I always use which is not the same one I use for FAFSA because I set my ******** account up several years ago and that's a whole different email address and my password has been the exact same password for all these years until today. When she asked me about my ***** email she said that she was going to use that one from now on to communicate with me and that she would updated in the system but then when the woman from financial aid contacted me she contacted me to the same email I had been using with them so I guarantee you that's why she asked me for that email address.

  Customer response

  10/17/2024

  Also I contacted an attorney today about this situation and I've called the US Department of Education and the Inspector General and I reported them to the ************** website and I'm not going to stop until somebody does something about this what they're doing is not right and it's beyond just telling lies and misrepresenting the school it's also fraud it's also harassment it's abusive and it's going to stop I will not stop until somebody does something about that place

  Customer response

  10/17/2024

  I just attached two screenshots from earlier this evening when I found out that my FAFSA had been changed and then my account was locked. Another thing I was going through emails that I had gotten from them over the past several months and several of those are clearly email fishing you can see that they've covered words with other words like overlaying only where a link was concerned they kept telling me to click here to go and update my FASFA form and I never would click on it obviously cuz I'm not a f****** idiot but yeah got to be careful what you do what emails are open who you give your information to who you trust anymore because this world is full of some pretty horrible people

  

  Business response

  10/30/2024

  Thank you for your email notification on October 17, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant was a prospective student at the University who was engaged in our enrollment process.
  
  In review of the complainants file, we learned that the complainant was working with our enrollment team to provide the required documentation for enrollment. Our records indicate that she inquired about her estimated award letter for financial aid and that our financial aid team responded to answer her questions. She then notified the University that she was no longer interested in pursuing enrollment at Full Sail. While we disagree with the complainants description of the University, we understand that her decision regarding enrollment has changed. We are also available to answer any questions the complainant may have regarding our educational programs and the financial aid that may be available to her. 
  
  We hope that this information was helpful in addressing the complainants concerns, and we wish her the best in her future academic endeavors.
  
  

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm sorry about not attending the college online but I had health issues and deaths in my family. I can't afford to pay if you can accept my apology then let me know

  

  Business response

  08/16/2024

  Thank you for your email notification on August 4, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant enrolled in the Music Production, Bachelor of Science online program on April 3, 2023, and was administratively withdrawn on November 21, 2023.  
  
  The complainant states that she could not complete her program of study due to personal, extenuating circumstances and cannot pay her balance owed to the institution.  
  
  In review of the complainants enrollment records, she was charged correctly and in accordance with the terms of her enrollment agreement, which she signed prior to starting her program of study. In consideration of the complainants circumstances, the University has chosen to adjust the complaints balance owed to the University and remove the repeat of a course fees. This decision was made as an act of good will and was not an admission of error or wrongdoing on our part. After this adjustment, the complainants remaining balance to the University is $0. The complainant remains responsible for any loan obligations. An updated ledger reflecting this adjustment will be mailed to the complainant.
  
  We hope that this information was helpful in addressing the complainants concerns.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I sign up for Full Sail University Music Production Bachelors program in November in 2012. I gave all the information they needed from *********** name, address, dates, the request for this went on till April 2013, got approved for all my ****** and Student loans, Grants. after that, there was no more request for high school transcripts. I was enrolled into the ********************* and graduate 1987! for some reason Full Sail did not acquire the necessary transcripts, so I called the **** to find out what's going on, they couldn't find my transcripts from ********* because most of their records was lost due to school closures and district closing. Full Sail University said nothing to me about this! Until May 2014, when I was expecting to Graduate. I receive the phone call stating due to the fact we could not attain your Transcripts you will not be graduating and will be dropped from the program after taking the ****** Student Loans, Grants and did not receive what I signed up for! now I have all these loans that I will not pay because I didn't receive my Bachelor Degree, but they show did get their money! I was upset and heartbroken because I was proud to be a Full Sail Student and the achievements I was doing, so yes Shame on them on Misrepresentation of the School

  

  Business response

  08/16/2024

  Thank you for your email notification on August 3, 2024, regarding case #********. We appreciate the opportunity to respond. 
  
  For reference, the complainant enrolled in the Music Production, Bachelor of Science online program on November 19, 2012, and was administratively withdrawn on August 14, 2014.  
  
  The complainant claims that he was prevented from graduating due to incomplete enrollment documents. In review of the complainants student records, the University found that the complainant provided the appropriate enrollment documents at the time of his enrollment in 2012. He was administratively withdrawn from the program in August 2014 due to not meeting the requirements of satisfactory academic progress. The University communicated with the complainant after his withdrawal to discuss his options for returning. At that time, University staff informed him that new enrollment documents would be needed to meet the current admission requirements. The complainant was not denied graduation from his academic program due to enrollment documents. We hope that this information was helpful in addressing the complainants concerns.
  

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  . I have had some difficulty with getting on track with being a single father going through a divorce and losing my little brother to an overdose in the beginning of my enrollment and I struggled to get by. I finally get to a point where im stable mentally and was able too focus and get the work done. Last month I failed my class due to my dates on the server page being incorrect causing m,e to fail my class when I was on track to passing it. I had to retake the class and I was on the last week with a 82 in the course when I was dropped from the school. I talked to student advocacy they told me they wouldn't help me and that I needed to just fail the class and then they would see what options would be open to me.they suggested to just fail cause I iu was apparently going to get no help from the school for some reasonJust like all there other times I wasn't getting any type of help form this school after receiving my tuition. you have to teach yourself the teachers won't even responds back too you to explain what your doing wrong so you can improve, i I even tried to switch programs before all this happened about 5 months ago and was told no they wouldn't change my course because they just didnt want to. Nope I was being denied This is just all a total mess and with the neglect I received fro the school the dropping me from my course just as I was improving is unethical and poor Buisness practices for a for-0profit school such as full sail. They could have responded to buy numerous complaints and calls, my reaching out to teachers for help, the emails, phone calls something. But the only response I got was a dropping from the program response. I want the rest of my tution sent back to me since Im being dropped do the right thing dont keep my money and drop me put a check in the mail and send that back or keep me enrolled if your keeping it

  

  Business response

  08/07/2024

  Thank you for your email notification on July 26, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant enrolled in the Game Art, Bachelor of Science online program on April 3, 2023, and was administratively withdrawn on July 26, 2024.  
  
  The complainant claims that he did not receive academic support during his enrollment. However, our records indicate otherwise. Each time the complainant reached out to our faculty and staff, they responded. Often our staff and faculty members were not able to connect with the student or were unable to leave a voicemail message on his phone. The complainant was also offered assignment extensions, tutoring services, and strategies for academic success. Unfortunately, the complainant had both attendance and academic progress issues, which ultimately led to his administrative withdrawal.
  
  In review of the complainants enrollment records, he was charged correctly and in accordance with the terms of his enrollment agreement, which he signed prior to starting his program of study. While we disagree with the complainants characterization of the University, we understand that he faced many challenges during his enrollment. We continue to offer support and guidance should the complainant want to return to his studies when the timing is right for him.
  
  We hope that this information was helpful in addressing the complainants concerns.
  

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Throughout the many recruitment interviews I sat through, full sail representatives pushed what they call the " launchbox." Assuring me that everything I need throughout my degree program will be available. This was a huge selling point as i was attending for the music production degree. They stated that it would be sent out within 30 days of my start date. However, their failure to fulfill promises made during the enrollment process puts them in breach of contract. Specifically, Full Sail University committed to providing a computer package necessary for coursework but failed to deliver it in a timely manner. This delay has prevented me from completing assignments that require computer access, thereby jeopardizing my academic performance and progress.Details of the Complaint:Enrollment Promise: During my enrollment, Full Sail University assured me that a computer package essential for my coursework would be provided promptly.Failure to Deliver: Despite repeated follow-ups, the university has not provided the promised computer package within the stipulated time.Impact on Studies: The student handbook clearly stated that full sail will send all textbooks and materials prior to our first day in class. But this never happened. It is imperative to note at this point that- it wasn't until I was enrolled and attending class that I was informed that I would not be given the tools until after 4 classes were complete. Now within the first scheduled course claiming that I wouldn't need a computer- we immidiately started assignments based on topics that were unatainable without a computer and midi controller. It states on page 43 of the student manual that the launchbox is quintessential to course success. And it also states that they will send me the required materials necessary for each course prior to the first day. Which they never did. At the very least this is breach of contract on the part of full sail.

  Customer response

  07/26/2024

  I've included the student manual. Pages 43  and 44 clearly state the schools obligation to provide class materials.

  

  Business response

  08/07/2024

  Thank you for your email notification on July 21, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant utilized the Universitys trial period to engage in our online courses. However, the complainant did not continue in an educational program or become a regular student.
  
  The complainant claims that he was not provided the Project LaunchBox during the trial period. That is correct and in alignment with the Universitys policies regarding the Project LaunchBox. Applicants are required to have access to high-speed internet and a computer while accessing the online courses during the trial period and before the Project LaunchBox is sent after the first semester of enrollment.
  
  In review of the complainants enrollment records, he was not charged for his participation in our online courses or for the Project LaunchBox. The complainant incurred no charges for his time in the trial period. He also did not become a regular student in an educational program or complete any academic courses.
  
  We hope that this information was helpful in addressing the complainants concerns.
  

  Customer response

  08/07/2024

   
  Complaint: 22019662
  
  I am rejecting this response because:
  
  ---
  
  
  
  1. **Proof of Course Attendance:**
     Contrary to the assertion that I did not continue in an educational program or become a regular student, I have substantial evidence to demonstrate my active participation in the courses offered. Attached, you will find records of my coursework, assignments, and communications with instructors, which unequivocally prove my engagement and progress in the educational program.
  
  2. **Misrepresentation of the "Trial Period":**
     The concept of a "trial period" as described in the response is both unconventional and misleading. It is uncommon for accredited universities to offer such a trial period without clear terms and conditions that are transparently communicated to prospective students. Furthermore, during my enrollment process, there was no mention of a "trial period" or any implications that my participation was provisional.
  
  3. **Project LaunchBox Policy:**
     While it is stated that the Project LaunchBox is provided after the first semester of enrollment, my contention lies with the transparency and communication regarding this policy. As a student who actively participated in the courses, I was under the impression that the necessary resources and tools, such as the Project LaunchBox, would be made available to support my studies from the outset.
  
  4. **No Charges Incurred:**
     The claim that I was not charged for my participation or the Project LaunchBox is accurate; however, this does not negate the fact that I was a committed student expecting to receive the appropriate support and resources to succeed in my courses. The lack of such support hindered my ability to fully engage with the curriculum.
  
  In light of the above points, I request a thorough review of my case, considering the evidence of my coursework and the need for transparent communication regarding enrollment policies. I am confident that a reevaluation will clarify my status as a legitimate student and address the concerns I have raised.
  
  Thank you for your attention to this matter. I look forward to your response.
  
  
  Sincerely,
  
  ***********************

  

  Business response

  08/20/2024

  Thank you for your email notification on August 7, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  The University maintains that it followed its policies and procedures in its interactions with the complainant. Furthermore, the complainant was not charged for his participation in our online courses or for the Project LaunchBox. He incurred no charges, did not become a regular student, or complete any academic courses at the University.
  
  The complainant was administratively withdrawn at the end of the trial period due to incomplete enrollment documents, which prevented the complainant from continuing in the program and becoming a regular student. The University discloses the trial period and LaunchBox policies in its Catalog and throughout the enrollment process. The University also requested the enrollment documents on multiple occasions; however, the complainant did not provide them.
  
  We hope that this information was helpful in addressing the complainants concerns.

  Customer response

  08/21/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  Thank you for your correspondence dated August 7, 2024, regarding case #********. I appreciate the opportunity to address the issues raised in my initial complaint, which I believe the University has yet to adequately address.
  

  Lack of Clarity and Transparency in Recruitment: The very foundation of my complaint centers around the Universitys policy, recruitment process, and lack of transparency. I assert that Full Sail University has misled prospective students by not providing clear communication regarding essential policies, including:
  Computer Access and Project LaunchBox:
  The Universitys policy requires students to have access to a computer during their studies, yet the Project LaunchBox, which is advertised as a key resource, is not provided until after the first semester of enrollment. This creates a paradox where students are expected to meet technological requirements without receiving the tools that were heavily promoted during the recruitment process. Furthermore, it is unethical to use the Project LaunchBox as an enrollment incentive when it is not made available to students from the outset, particularly for online learners. I believe that the promotion of the Project LaunchBox in recruitment materials constitutes false advertising and should be removed from all promotional materials unless it is provided to all students, regardless of enrollment status.

  
  "Trial Period" Legitimacy: The concept of a trial period in an accredited institution is highly problematic and should be scrutinized. The Universitys use of a trial period to administratively withdraw students, especially under unclear conditions, undermines the credibility of their academic offerings. I question whether such a practice should be allowed at all in accredited institutions. This policy, which is not clearly communicated during the recruitment process, adds unnecessary confusion and prevents students from making informed decisions about their education. I strongly believe that this practice should be reviewed by relevant accrediting bodies and Florida's Department of Education to determine its legality.
  

  Accreditation and Credibility of Online Courses: Additionally, I question the credibility of the Universitys online courses, which should be heavily scrutinized by Florida's Department of Education. My experience has led me to suspect that the quality of the curriculum and the delivery of these courses do not meet the standards required for legal accreditation. The University's failure to deliver on the promises made during the recruitment process reflects deeper issues with the legitimacy of its academic offerings.
  

  Disrespect and Dismissal of My Concerns: It is disheartening to be treated as an "illegitimate student" despite my active participation in the courses. Such treatment is both disrespectful and indicative of a broader pattern of deception and grandiosity that the University appears to exhibit in its dealings with students. This failure to acknowledge wrongdoing not only disrespects me but also undermines the experience of countless other students who have been misled by Full Sail Universitys practices.
  

  In light of these concerns, I respectfully request that Full Sail University acknowledges the deficiencies in its recruitment process, reviews its use of the Project LaunchBox as an enrollment incentive, and ceases the use of the "trial period" as a mechanism for administrative withdrawal. Additionally, I urge the Florida Department of Education to investigate the accreditation and quality of the Universitys online courses.
  I look forward to your response and expect that this matter will be treated with the seriousness it deserves.
  

  Sincerely,
  ***********************
  
  

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They demanded I put my likeness on a 3rd party website (youtube)I said "no" because I didn't want it.Spoke to "student advocacy" -- told to "suck it up buttercup.I said, "NO" I control my image the way I want.They refused -- and now want me to pay them 6k.They are claiming, I signed a disclosure, "If I am on campus they can use my image" -- Sure! -- which, while fine, it was for THEM! NOT a 3rd party website, that they have NO (and neither do i) over.I tried explaining this to the "director" of Computer Security -- shockingly, nothing.Reached out to the president -- again, no one cares.They cannot guarantee how my image will be used since they are asking us to put it on a 3rd party website they have NO control over.

  

  Business response

  07/18/2024

  Thank you for your email notification on July 5, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainant enrolled in the Information Technology, Associate of Science online program on September 25, 2023, and withdrew on February 8, 2024.
  
  The complainant claims that he was required to post his likeness to a public, third-party website. However, our records indicate otherwise. The assignment in question asked students to post a video to ******* or Vimeo with a free account and share the unlisted link to keep the content private to the course. Students are also provided the opportunity to upload the video directly to Full Sail Online, the schools learning management system should they choose. Rather than completing the assignment, the complainant chose to stop attending the course, which ultimately led to his withdrawal.
  
  In review of the complainants enrollment records, he was charged correctly and in accordance with the terms of his enrollment agreement, which he signed prior to starting the program. While we understand the complainants concerns, we stand by our educational programs and their learning outcomes.
  
  We hope that this information was helpful in addressing the complainants concerns.
  
  

  Customer response

  07/18/2024

   
  Complaint: 21944472
  
  I am rejecting this response because:

  Vimeo or ******* ARE not private just because they claim it is now, doesn't mean that cannot change.

  Also, I was not provided that option the instructor just told me that I "showed distain" for this class, and your student advocacy just told me to "suck it up buttercup" -- both are entirely unprofessional.

  
  Sincerely,
  
  ***************************

  Customer response

  07/18/2024

  Also -- I asked to be removed in DECEMBER, because of the unethical requests. While I was trying to talk to the chair/etc, you took it UPON yourselves to enroll me in MORE classes, even though you had a CLEAR (in writting) request to remove me.

  Customer response

  07/18/2024

  Date Sent: 7/18/2024 11:56:25 AM
  Also -- I asked to be removed in DECEMBER, because of the unethical requests. While I was trying to talk to the chair/etc, you took it UPON yourselves to enroll me in MORE classes, even though you had a CLEAR (in writting) request to remove me.

  

  Business response

  07/26/2024

  Thank you for your email notification on July 18, 2024, regarding case #********. We appreciate the opportunity to respond.
  

  For reference, the complainant enrolled in the Information Technology, Associate of Science online program on September 25, 2023, and withdrew on February 8, 2024.
  
  The complainant claims that he requested to withdraw in December 2023; however, our records do not indicate that the complainant requested to withdraw. He was administratively withdrawn after not engaging in his online course.
  
  We hope that this information was helpful in addressing the complainants concerns.
  

  Customer response

  07/29/2024

   
  Complaint: 21944472
  
  I am rejecting this response because:

  If you read my statement you didn't let me withdraw, you kept making me talk to either the chair or student advocacy.

  If there wasn't any actual proof that I asked -- then WHY make me jump thru 1000 hoops?

  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Full Sail University is scamming students. This school had my daughter sign an NDA and has told her she has no legal rights to *** for them losing her record of class completion last week. Even after her teacher confirmed the grade, Full Sail denied any accountability, although they cant find it in their system?? They said shes going to have to repeat the class!! I tried to get more info but she's scared and has had retaliation from the school. Full Sail University has threatened my daughter and ********* said they don't have to fix it although they are the one's who "lost" the info!! Thats illegal!! There has to be some justice for all the students and parents being taken advantage of by this illegal gain of conveniences. We pay thousands dollars for this type of education and my daughter is ready to quit because they fully are incapable of doing their own jobs in the administration if the can lose a whole course and then hold the student liable for another $500.00 for a course she proved she finished!! I have a screenshot of her grade!! This Full Sail University school needs to be investigated for illegally profiting off students who had their legal rights stripped away and silenced by a invasive NDA that allows the school to manipulate students and their parents into paying more money than they are worth. My daughter has literally taught herself because some of the teachers are just inept in actually teaching the courses. I am my daughters only parent and I demand justice and that she be allowed to graduate at her scheduled time, she will NOT have to retake the course as she received ***** from her teacher, a Passing Grade.. Full Sail is a CON and they have taken money from students just like my daughter, through manipulation, lack of action, and now just blatant disregard of the truth. Where's the lost grades? Plz help save students from Full Sail University. They should be prosecuted to the fullest extent of the law for **************** students.

  

  Business response

  06/06/2024

  Thank you for your email notification on May 26, 2024, regarding case #********. We appreciate the opportunity to respond.
  
  For reference, the complainants daughter enrolled in the Game **** ******** of Science online program on October 26, 2020, and is a pending graduate.
  
  The University did not have the student sign a non-disclosure agreement (NDA) regarding her enrollment; however, every student signs an Enrollment Agreement, which outlines the students terms of enrollment, program of study, and tuition charges. A copy of the signed Enrollment Agreement is sent to the student upon enrollment.
  
  In review of the students enrollment, she did start the Historical Archetypes and Mythology course in September 2023 and later in the month requested to withdraw from the course. The University found that the grade for the course was recorded incorrectly. The University has corrected this error; and as a result, the Pay to Retake fee has been removed from the students account. We apologize for any inconvenience this may have caused and appreciate the complainant bringing this error to our attention. An updated ledger reflecting this adjustment will be mailed to the complainants daughter.
  
  We hope that this information was helpful in addressing the complainants concerns.
  

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