Business Profile

Property Management

Community Management Associates, Inc.

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Initial Complaint
02/03/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To Whom It May Concern,I am filing a complaint against CMA Associates (***) due to their mishandling of my homeowner information, which has resulted in misclassification and unauthorized involvement of a rental agency.I recently discovered that my property has been incorrectly classified as a rental rather than an owner-occupied residence. This error has led to issues, including an unexpected fee increase that I was never notified about. Additionally, I was contacted by a rental agency requesting an affidavit to verify my residency statusdespite the fact that I have never authorized this agency to have or use my personal information.I am deeply concerned about how my information was shared or mismanaged without my approval. The **** failure to accurately classify my property and its apparent coordination with a rental agency, without my consent, is unacceptable.CMA identified RMS Assist as the new leasing company for **************** and asked us to contact them directly to address their mistake. Other homeowners that we've talked with did not receive any notification from RMS and are not being asked to confirm their status. I request that the *** immediately correct my classification, ensure that my personal information is not improperly shared with third parties, and review their processes to prevent this from happening again. I also expect a formal response explaining how this error occurred and what steps will be taken to rectify it.Thank you for your time and assistance in resolving this matter.
Business response
02/07/2025
Parkside Estates just recently starting using RMS Assist for leasing compliance. *** sends out letters to everyone in the neighborhood to gain information for any potential rentals and to contact *** directly to speak with them about her mothers property. I just checked her account and she doesnt have any fees on her account from RMS.

The HOA fees went up for the townhomes in this community for 2025. Homeowners were notified via **** in November 2024 along with a copy of the 2025 budget.

If you have any further questions, please contact the Associations manager:
Initial Complaint
01/15/2025
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I would like the late fees removed since I paid before the deadline. My complaints with other agencies will be following this one since this one. *** is by far the worst HOA in all of *******.
Business response
01/17/2025
Aevum Residence,
Your manager ******* received your internal request and reviewed your account. The payment did post and your account is showing as current.
If you have any additional questions please feel free to reach out to *******.
Sorry for the incorrect letter.
Best,
***** ****** - CMA
Customer response
01/17/2025

Complaint: 22814704

I am rejecting this response because: The same thing will happen again next month and I will again be filing another complaint.

Sincerely,

**** Aevum
Business response
01/22/2025
Mr. **** Aevum,
This matter has been settled, thank you for bringing to our attention. If you have any concerns next month or anytime...please reach out to your association manager for assistance.
Best,
***** ****** - CMA
Initial Complaint
11/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
****** ******** acted as the property manager for the apartment my boyfriend and I rented. During our two-year lease, ****** was consistently negligent and frequently ignored maintenance issues such as roof leaks, mold, and storm damage. When he did address these problems, the repairs were often incomplete, leaving us to finish the work ************ the start of our lease, we provided a security deposit equal to one months rent. However, when we moved out, we did not receive any of this deposit back despite multiple attempts to contact ****** (who also goes by ***). This management company's behavior strikes me as both negligent and borderline ************* a result of the mold exposure I endured while living there, I am now facing long-term health impacts and will need surgery in February to address these issues. Despite this, all we are requesting is the return of our security deposit, which we are rightfully owedespecially since we left the apartment in better condition than when we moved in. Furthermore, *** himself assured us that we would receive the full deposit back when he showed the unit to prospective tenants.
Business response
11/22/2024
******,
Community Management Associates does not employ the individual that you referenced nor has never been involved in your lease.
We are an agency that works with the Board of Directors at Associations.
I would suggest that you review your lease and contact the company that you are contracted with.
Best,
***** ****** - Community Management Associates
Initial Complaint
11/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am owed $2,559.49 from my HOA, CMA Community Management Association. I am owed this amount due to a credit on my water bill at my townhome in the *************** subdivision, *****************************************************, a community that *** manages. *** dissolved its partnership with a water utility provider (**********), the new Management company is ********. I called about the credit on my account. after months of the runaround, I was told by **** ******, that they didn't have a record of the credit. I then got the Better Business Bureau involved as I got nowhere when contacting all entities (ie: CMA, Utilipro, Conservice), BBB was able to get a half resolution and found out that CMA owes the money. I just spoke to **** ****** the *** for my community and she still says she has no answers for me. The initial BBB reference # is ********, I implore you to please take a look at that entry. I have attached a bill from Conservice dated 4/25, that shows a credit for my account, I also attached the ledger from Conservice that shows that they sent it. *** has consistently pointed fingers in an attempt to NOT give me my refund due. I am asking that you please intervene and Please assist with holding this company accountable, as I have exhausted all avenues. I can be reached at ************, or via email at ************** to answer any questions or concerns. **** ******** direct number is ************.
Business response
11/04/2024
******* *****,
Thank you for reaching out and I have escalated your concern to your manager, Division Manager, & the Director.
**** ******, your manager, will be in contact by Wednesday with an update.
Best,
***** ****** - CMA

Customer response
11/07/2024

Complaint: 22501505

I am rejecting this response because: it was now Thursday and a resolution to this matter has not been reached. I was contacted by Ms. ****** on Wednesday only to says she has no new information.

Sincerely,

******* *****
Business response
11/07/2024
******* *****,
**** is working with the 3rd party utility vendor that used to service the association. I have looped in her supervisor, *** *****-Childs, to assist.
They are working diligently to find answers and will be in touch.
Thank you for your patience,
***** ****** - CMA
Customer response
11/13/2024

Complaint: 22501505

I am rejecting this response because:

Sincerely,

******* *****
Customer response
11/14/2024

Complaint: 22501505

I am rejecting this response because: it was not an update at all. I would like to give an explanation as to why the reason was rejected. ***, has previously spoken with the prior utility company during my 1 st BBB complaint against ********* At that time ******** says funds were sent. Once BBB closed the case I called Ms. ****** and she advised me she had the requested documents and would provide an update. She never did. I had allotted time for the results, however my refund was not sent nor did I get a follow up from Ms. ****** When I called Ms. ****** she had one excuse after another same with the complaint against ***, first they needed until Wednesday. That day came and no results. Next response was they are speaking with the utility company. That has been a week ago and still no update.

Sincerely,

******* *****
Business response
11/14/2024
******* *****,
**** and her supervisor have been working with the 3rd party vendor the Association terminated. They have reached resolution and **** will be reaching out to you in regards to funds owed.
Thank you for being patient.
Best,
***** ****** - CMA
Customer response
11/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am looking forward to the follow up by CMA.

Sincerely,

******* *****

Initial Complaint

10/29/2024

Complaint Type:: Service or Repair Issues
Status:: Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.

I own a property at ****************************************************************************************************************************. The CMA Property Manager is **** *******. The company *** uses to manage the leasing process is Rental Monitoring Solutions. For 10 months I have been harassed and repeatedly requested to provide duplicate information, unlawfully threatened with a lease revocation, and charged $339 for a fee that is improperly applied. **** never knows what is going on, takes weeks and months to respond to emails, fails to review submitted information, and takes no action on the issues raised. I have incurred attorney fees to assist with this issue and intend to take legal action if the problem does not cease.

Business response

10/31/2024

Ms. ****,

We received your grievance from the BBB.

If **** is not providing answers to your satisfaction, please contact her supervisor.

Here is ********* contact information:

******* ******- ********,CAM
************ | ******************
**************************************************************************

Best,

***** ****** - CMA

Customer response

11/08/2024

Complaint: 22487207

I am rejecting this response because:

I own a townhouse in the community of Park Place South. For 10 months I have been harassed and assessed fees improperly by ***************************. **** ******* is the point of contact and she is wholly incompetent. I emailed ******* ******, the supervisor, and did not get a reply. This is my final attempt before taking legal action. Remove the $339 unauthorized leasing fee from my account immediately. And cease contacting me.

Sincerely,

****** ****

Business response

11/08/2024

****** ****,

As management has communicated to you; the Association Attorney is the party for you to work with at this time.

Please contact:

********************************
*****************************************
********************
Main: ************
**********************

Best,

***** ****** - CMA

Customer response

11/08/2024

Complaint: 22487207

I am rejecting this response because management has not communicated. Take off the fee

Sincerely,

****** ****

Initial Complaint
10/26/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Community Management Associates charges higher rates in exchange for illegal conduct. The company is directing real estate agents to show properties only to "desireable" owners. Any reference to their conduct is aggressively attacked and residents who object are subjected to constant harassment with no process for handling grievences.
Business response
10/28/2024
******** ***********,
CMA received your BBB complaint and has reviewed. Although in ************ we are hired by the Board as the agency to conduct Association business. *** agents do not represent buyers or sellers.
This complaint is unwarranted and invalid.
Best,
***** ****** / CMA
Initial Complaint
10/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Business is charging customer late fees for their own error. An employee never updated my contact information and therefore I missed a letter about a special assessment that was due. The business only sent letter through mail and did not attempt to contact me through any other means (phone or email) and charged recurring late fees without sending an email notification until over $300 of late fees were already incurred. I'm only asking for the late fees to be removed and happy to pay what I owe because it was an error on the company for never updating my mailing address but they are saying it is the customers responsibility to make sure they have the correct address on file. I'm not sure how the customer can do that, beyond telling someone at the company to do it. There is no way to do it through our online profile or to physically do it ourselves bc the company has such ancient book and record keeping practices.
Business response
10/08/2024
Dear Hatti Lim,

Your community manager, Kim Salvatore, has corresponded with you on this matter.
Payment of the Association’s assessments are the owner’s responsibility and notice for the special assessment was provided in the manner accepted per the Association’s governing documents. It appears payment has not been made at this time. Ms. Salvatore reviewed that after payment was made by you, she would send it to the board to review the delinquency late fees, which total $50.00.

It is owner responsibility to have the correct mailing address and email on file. You can change personal information on the owner’s portal. The Association mailed & emailed the special assessment and emailed to all residents.

Best,

Chris Fabina – Community Management Associates
Customer response
10/10/2024

Complaint: 22390595

I am rejecting this response because:
1. Payment has been made in full (on sept 8, 2024- day of reporting to BBB) minus late fees which are being disputed.
2. Business is not taking responsibility for employees or has sub-standard technology which prevents them from operating to standard practice. Employees confirmed twice that my address has been changed on my CMA profile (once through email in 2021 and another time by phone on 9/8/2024) and upon logging in today, my address was still not updated and I had to do so manually. If it is up to the customer to keep the correct address on file, then at the VERY LEAST, employees should communicate that they cannot update profile information and direct customer to do so rather than complying and taking/asking for the information we are responsible for.
3. Business response was false on two accounts (see material provided).

Sincerely,

Hatti Lim
Business response
10/11/2024
Hatti Lim,
Thank you for your communication.
The association did receive a payment in 10/7. Please work with your association manager, Kim Salvatore, on the late fee waive request. She mentioned that she would review the request with Board in your past interactions once payment was received.
Changing your personal contact information is your responsibility as an owner.
Best,
Chris Fabina - Community Management Associates
Initial Complaint
09/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My family moved into the ********************* community in the spring of 2021. For the duration of our time living here, our HOA was been managed by Community Management Associates (CMA). My complaint is that *** has mismanaged our communitys funds. Each homeowner paid $240 a month in dues until the beginning of this year when the dues when up to $270 a month. We told the reason was increasing prices of things while no mention was made of any financial hardships. Out of the blue, on June 3, 2024, we received an email stating our HOA was facing unforeseen financial circumstances and asking that homeowners pay a special assessment of $200. I have attached the letter that was sent with that email to this complaint. This was concerning to my family, so we looked into what limited financial information was available. We saw that ongoing and future financial problems should have been apparent to anyone. I contacted ****** ********, who is our *** representative and unfortunately only point of contact, requesting a meeting to discuss the financial situation. I was told a meeting would happen in early July. It didnt. I asked about it repeatedly but stopped getting a response. I have attached some of that communication as well. One thing we noticed in the financial documents was an alarming increase in the water bill. I contacted *** about leaks I saw that I didnt believe were being addressed. I have attached some of that communication as well. At one point, I also witnessed the neighborhood pool being filled with an extremely leaky garden hose. Today, with no communication regarding the financial issues in the interim, we received an email stating that ******** Walk is faced with another special assessment to avoid immediate bankruptcy. ($700 this time) I have attached that communication as well. Continuing to pay special assessments isnt going to fix the issue: that *** has and is continuing to mismanage our communitys funds.
Business response
09/18/2024
Dear ****** *******,
CMA received your BBB complaint. The budget for your community is finalized by your homeowner elected Board and the invoices received are approved by your community's Board. Your community manager and CMA work at the direction of your Board. If you request to be added to the agenda at the next Board meeting, ****** can assist in that part of the process.
Memrie's supervisor is ******* *********. Here is Kristle's contact information:
******* *********
Division Manager
*****************************************************************************
************ |******************
Best,
***** ****** - Community Management Associates

Customer response
09/19/2024

Complaint: 22300955

I am rejecting this response because:
In response to my filing a complaint with the BBB, I have received an email full of misinformation, which I would consider a personal attack.
First, the community manager addresses me as *****, which is not in fact my name.
Second, she states that she has responded to every email I sent her promptly and that she has every email sent to me. This isnt true, and I also have copies of emails showing this.
Third, she says she has been my manager for eight years. I only purchased a home in this community in 2021, which is three years ago.
Finally, she says I have been erroneously accusing her of mismanaging my community for years now without proof. Again, I just purchased property in this community three years ago and our interactions have been limited to asking questions as a homeowner. That is a wild statement to make, but again, she doesnt know my name so may be confusing me with someone else.
I am a concerned homeowner trying to understand why my community is facing bankruptcy. Instead of trying to help, she is retaliating against me for asking questions and getting an outside organization like BBB involved.
Now not only am I worried about the financial health of my community, I am beginning to wonder if I should be concerned for my familys safety.
Sincerely,

****** *******
Business response
09/20/2024
Ms. *******,
Thank you for your note and your grievances. BBB is probably not the best platform to get your concerned addressed; however, chatting with your manager's supervisor should be a successful path. I believe that you have started correspondence with ******* *********. ******* has been a leader in the industry and should be able to assist.
Thank you,
***** ****** / CMA
Customer response
09/27/2024

Better Business Bureau:
CMA has become more communicative, perhaps as a result of our BBB complaint, and have provided us with some information which we are in the process of looking at. At this time, we would like to suspend the complaint as we process what we learned.
Sincerely,

****** ******* and ***** ******
Initial Complaint
08/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear BBB and CMA,The CMA manager ***** placed a fine due to "lot condition and order". I am actively working on my lawn(with receipts) multiple times a week.When I ask for the standard of the fine, there is NO STANDARD, just arbitratry call!Also the manager did not respond to questions in previous warning. After the fine, the HOA manager refused to respond.During the discussion with HOA, a late fee was applied to my account. I also escalated to *****'s manager ***** who responded onces with a rejection, and not responding afterwards.I am sorry I cannot magically turn the bad lawn into a perfect one after a recent move in.I have been actively mowing, removing weeds, and seeding every single week.I have receipts as proof.I dont see any overgrown lawn or weeds from the picture attached.I am asking for an appology of the handling and lack of response, and the refund of the fine and late fee $40.Thanks!
Business response
08/26/2024
Dear Owner,
Attached is a picture of your residence with the lawn being unkempt. This was part of the notice you received on 6.27.2024. This was the second notice submitted regarding the conditions of your lawn. As you can see in the photo, your lawn needed to be mowed. You asked that the manager waive the fine and the manager reached out to the Developer. Developer did not approve of waiving the fine. Lawns are to be mowed and free of weeds at all times. Please review your association's Governing Documents for owner's responsibilities.
Best,
*********************** / CMA
Customer response
08/26/2024
Thank you ***** for the quick response.
You go the WRONG picture for this case. Feel free to check with your org. Let me attach the picture for the fine.
Also, the question is the process:
1. I did get a warning in end of May, but no response for my questions from the warning about the standard.
2.The company refused to provide the standard of the fine.
Business response
08/30/2024
Dear Owner,
We are all in agreement that the yard needs to be maintained as outlined in the rules and regulations, as well as governing documents that are available to the owners online. These rules and regulations are equally enforced throughout the community. You appealed the fine, it was reviewed by the declarant, and the fine waive request was declined. Our agency are just advisors and we do not have any decision making power.
The yard was out of compliance and proper notice was sent.
Best,
*********************** /Community Management Associates
Customer response
08/30/2024

Complaint: 22189832

> We are all in agreement that the yard needs to be maintained as outlined in the rules and regulations, as well as governing documents that are available to the owners online. These rules and regulations are equally enforced throughout the community.
Response: I totally agree. the question is what is the standard. see the attached picture. I dont see any violation.
>You appealed the fine, it was reviewed by the declarant, and the fine waive request was declined. Our agency are just advisors and we do not have any decision making power.
Response: the agent placed the fine on me on the system from *********** and billed to ***********.
> The yard was out of compliance and proper notice was sent.
Response: I disagree. see the picture and the call for standard before.

I am rejecting this response because:
The company placed a fine without any standard. They refused to respond to questions in initial warning, and refused to provide standard for the fine.
Also the fine went in the company's system billed to the company's account, despite the company says they have no control.

I fully understand this is a small case, but I cannot stand the ********************* on home owners.
I heard similar situations from my neighbours.
Really appreicate all the work and the placce provided by BBB to let the company hear me, instead of ignoring me through phone and emails.
Sincerely,

Kangkang Li
Business response
08/30/2024
Dear Owner,
Your yard was in violation, proof was sent, fine was placed per your association's policies. They are placed on your ledger as CMA is the managing agent. Please reach out to your manager to have the Board work with you directly. CMA does not have the ability to waive fines.
Best,
***********************/Community Management Associates
Customer response
08/30/2024
Please see my previous response about rejecting business' repsonse.
Kangkang Li
Initial Complaint
08/06/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
IN APRIL $90 WAS DEBITED FROM MY ACCOUNT AND SENT TO CMA **** THE AFOREMENTIONED COMPANY IS NO LONGER THE MANAGEMENT COMPANY THAT HANDLES HOA DUTIES FOR MY SUBDIVISION. I HAVE TRIED COUNTLESS TIMES TO GET THIS COMPANY TO SEND MY PAYMENT OVER TO THE NEW MANAGMENT COMPANY FOR PARKWAY VILLAGES. I HAVE BEEN GETTING THE RUNAROUND FROM ************************* AND ***************************. I AM TIRED AND NOW I HAVE BEEN GETTING PAST DUE NOTICES FROM THE NEW MANAGEMENT COMPANY BECAUSE THEY NEVER RECEIVED SECOND QUARTER PAYMENT
Business response
08/09/2024
Dear ***************************,
Unfortunately, your community is managed by another agency, Beacon Management Services. At the time of the transition, your account did show a $90.00 credit. I would recommend that you work directly with your current Association Manager or contact, Queen ****** Transition Coordinator so they can assist in review of your account.
Best,
***********************/Community Management Associates
Customer response
08/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Finally CMA transferred my payment over to Beacon

Sincerely,

***************************

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