Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I've been with this company for over 3 years, and my valuable items were stolen from me. I am in disbelief on how the customer service/ manager was unprofessional, and rude. *********, did not show compassion for my storage being broken. Knowingly, he is always present upon my arrivals. However, this happened in a time span of 6 days total. I've had sentimental items that were taken, merchandise , along with my identity. There are 24 hour security cameras. This matter was filed as a police report.
Business response
02/16/2023
We are very sorry for your loss. We will investigate your complaint and work toward an amicable resolution.Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The facility is very dishonest. I signed an agreement with them to remove my stuff by today. They did not put in writing that it had to be removed by 6 pm. They charged me for a full month and didnt even give me the full thirty days. Then they said theyd give me another day. But they cheated me of a few hours because they said it had to be removed by 6pm. I also requested more time because it was not enough time to remove my stuff. They would not give me more time. I spoke to the ceo ***** and he would not work anything out with me. In the past, a corporate guy ***************** was helpful. But he stopped replying to my emails. I can not remove everything by today and now theyre going to take all my property.Business response
12/13/2022
Sorry for any inconvenience. I believe we have resolved your issues. If there are any other concerns please contact us. Thank you and we appreciate your business.Initial Complaint
11/15/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Storage Post knew unequivocally that I had not been notified of a pending auction of the contents of my storage unit and did it anyway. When I contacted them, I provided proof of this, and asked for the contact information for the insurance I bought through them, and to be able to contact the purchaser. They refused both requests. I filed an arbitration with AAA as required under the contract I signed with Storage Post. They ignored the correspondence from the Arbitrator and did not pay the fee. I have now advised AAA that they should remove Storage Post from their list of businesses that they will consider disputes about. I have also requested that Nassau County revoke Storage Post's license to do business.I am requesting the full replacement cost of the contents of my storage unit at this time. Documentation will be uploaded shortly.Business response
11/21/2022
**********************, thank you for reaching out. I will research your issue and we will work with your toward an amicable resolution. Please expect a call from our team to discuss. Thank you and happy holidays.Customer response
11/24/2022
Complaint: 18407784
I am rejecting this response because: it is not responsive. Storage Post's General Counsel is already fully aware of the misconduct on the part of the Storage Post staff, my attempts to resolve this with him directly, and his own failure to abide by the contract between me and Storage Post.Sincerely,
*******************************Business response
12/01/2022
Dear **********************, we are unsure of the reasoning behind rejecting our response. Communication is vital to resolving any issues. With no further communication we will need to agree to disagree on the issues you present. Again, we hope to work toward a resolution, and we thank you for your business.Customer response
12/01/2022
Complaint: 18407784Storage Post has refused to pay the arbitration fees required by the arbitration agency selected by them in our contract.
They are in breach of contract.
Sincerely,
*******************************Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed the police report on 06/01/2022, Ive been paying ***** monthly since 2018, I rent out a storage unit from self storage unit. My unit was broken into from the top of my locker (i have videos). I filed a police report and filed a claim and was denied ( I will send the letter of denial). I pay monthly rent and insurance.Business response
09/15/2022
We will research to ensure that your claim is valid. We will reach out to you to discuss results of your inquiry.Initial Complaint
04/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been using this facility for years for storage and in the past 2 years my payments have increased by 61 dollars since opening to present . Started off paying 196 when first got it may be less . Then 224, to 236 now they want 257 want to claim due to pandemic I can see 2019 2020 but to continue to do so in 2021 2022 is not fair almost a 61 dollar increase in a few years. They cannot continue to do so and claim pandemic it's played out.Yet I find dead mice and f**** out side my unit so what am I paying for. I have never complained but 257 dollars a month is way to much for storage.enough is enoughBusiness response
04/27/2022
We sent a previous message that we need the customer to confirm their address.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
29 total complaints in the last 3 years.
15 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.