Reviews

Good morning ******,

You hired Tidal Wave Response to help you with your water damage clean up during the Freeze Breaks...  My team did a fantastic job removing all of the damaged materials to your home, that were covered in mold. It was necessary to discard quite a bit of your furniture due to mold. I have a licensed adjuster on staff who writes the Mitigation reports for the insurance carriers. Our Mitigation Estimate was approved after a few adjustments that your insurance carrier ask us to make. Our Mitigation estimate was also reviewed by a 3rd party reviewer from your insurance company. Their evaluation was approved and recommended to pay Tidal Wave Response for the approved Mitigation. Liberty Mutual has agreed to pay us directly, and you have informed them not to pay Tidal Wave Response. This action , not to pay Tidal Wave Response, has resulted in a lien, and a law suit against you. Again Liberty Mutual has agreed to pay this Mitigation estimate of $ ******, and you are just not being fair. If you understand that once we bill the carrier, you have *********************************** you will incur 1.5% monthly on unpaid balances, PLUS attorneys fees ! Your silly-ness to block payment will be forthcoming when we all go to court. You already have incurred over  $1800.00 in interest, $ ******* in my attorneys fees, when we win, you will owe over $ ****** when this is all said and completed in court. Last of all, I have never called you the * word, or said that you should have been SHOT ! If someone had threatened your life, the police would have come and interviewed me asap !

This whole unhappy-ness with you is that you *******************************, wanted to keep the Mitigation money ! You even refused to sign the direct pay form from my company !  This to me sounds really shady when you block or stall an insurance claim..  This is otherwise known in the Insurance Terminology as : ACTI*G I* BAD FAITH !

 I look forward to settling this claim in court and being able to help more homeowners through their unfortunate difficult claims process.

you may call me directly: **** @ ************ to try and resolve this claim...  ty

***************,

First and foremost Tidal Wave Response would like to apologize for any discrepancies or disappointments. As we all are aware, the South East suffered a very bad winter storm throughout the months of December-February. This is stated not as an excuse or reasoning into the possibility of having "inexperienced"  workers but rather to bring to your attention the need for many, many able-bodied staff members. We DO NOT and HAVE NOT ever "picked someone up from the side of the road" to perform mitigation/demolition work in our clients homes. The surplus of staff was hired from our long-time, often used, professional cleaning company A Top of the Line. They were all individual contractors that were used on a day-to-day basis. The supervisor (the "manager") on site was a lovely and well-trained young gentleman by the name of *****. ***** is not only certified in IICRC and OSHA protocol, but has also been trained in-person by the owner ******************* himself, who is also certified in IICRC and OSHA protocol. Our supervisors are always on site to help manage the process of the mitigation/demolition. Whether it be one room or ten our supervisors must examine and document every aspect of the loss that pertains to the work being done. If no work is required in certain rooms then the supervisor does not go into those rooms. I do not believe we performed any work in your garage area, therefore missing/misplaced items in there are not of our doing. Additionally, as I'm sure you can remember, our Phase 1 paperwork has a clause stating that ALL VALUABLES are to be removed. Cash, weapons, medication, and miscellaneous items specifically. Samples are always left on site, whether on the fireplace mantle or somewhere in a room of work. One sample is taken and sent off to ITEL to retrieve all necessary information regarding that sample, while the other is left for the adjuster. Again, we apologize if you had/have any discrepancies or disappointments with the service provided to you. 

Mr. *******,

Tidal Wave Response would like to sincerely apologize for any miscommunication in regards to some of the misplaced or, alleged, stolen items. However, our trash team not only looked for those items throughout the trash collected from your home, but also throughout the trash of every other job from that week. As I'm sure you can remember, our Phase 1 paperwork includes a clause about valuables. Cash, weapons, medication, and miscellaneous items in particular are to be removed completely from the work area(s). Furthermore, with the bought of horrific winter weather that the entire state received over the course of December-February, it is virtually impossible to take every single small discrepancy into account, yet we took the time to thoroughly search for your items. We apologize again for any miscommunication and/or unresolved issue(s).

Ms./*****************,

Tidal Wave Response would like to thank you for the kind words about the mitigation team and the job performed on your home. In regards to the repairs, however, with the surplus of homes not only requiring mitigation work, but also emergency water removal, contents packouts, and trash collections, Tidal Wave Response became fully booked. As we would certainly love to provide every homeowner with repair work after completed mitigation work, our scheduling can sometimes be hectic. As an "emergency services" company we must take precedent in said emergencies. We apologize if you were seeking repair work with us, but certainly the supervisor(s) assigned to the mitigation work at your home spoke openly about having different estimates and offers due to the intensity and consistency of water damages.

Ms./Mrs. ********,

Tidal Wave Response is not affiliated with Tidal Wave Car Wash. We are an emergency services company that helps with mitigation and restoration with water, fire, and smoke damages. We are sorry to hear that your experience at Tidal Wave Car Wash was not to par, but we are not associated with them. Please have this review relocated to the proper place. 

Ms./Mrs. *******,

Thank you for your kind words AND your 5-star review. We are very happy that your home has been completely restored and your experience throughout was pleasant.