Collections Agencies
Net CollectionsThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt with 05 WORKOUT ANYTIME *****. I do not have a contract with Net Collection. They did not provide me with the original contract as I requested.Business response
07/19/2024
To date we have sent 4 letters including the request for validation letter which is required by law and we have left multiple messages with no response. We have not yet ever had contact with the consumer or received any request in writing from the consumer requesting validation of the debt.
If the consumer wishes to request validation of the debt they must do so in writing thru the US *************** please include any supporting documentation. Once we receive the request we will investigate the claim and respond within the 30 days required by law. We do not validate debts thru email or the BBB website.
We look forward in assisting the consumer in resolving this issue.
Please mail all formal disputes or validation requests to :
Netcollections Dispute Dept
*********************************
Kennesaw, Ga 30152
Customer response
07/19/2024
Complaint: 22013307
I am rejecting this response because:
Sincerely,
*******************Business response
07/19/2024
Not sure what the response is however our position still stands. We look forward in assisting the consumer in resolving this issue. The consumer would need to follow the guidelines in requesting validation of the debt.
In consideration of the request we will post the account as disputed to the CRA's as required by law. We will report it immediately however it can take up to ***** days for it to reflect on the consumers credit report depending on when they update their files.
Initial Complaint
07/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with MUV FITNESS *************. I do not have a contract with NETCOLLECTIONS LLC, they did not provide me with the original contract as I requested.Business response
07/17/2024
To date we have sent 4 letters and left multiple messages for the consumer. We have never made contact by phone or received a written request for us to validate the debt. As we do not validate debts thru the BBB website or thru email if the consumer would like us to validate the debt he must do so in writing thru the US mail, please include any supporting documentation. Once we receive it we will investigate the claim and respond within the 30 days required by law.
Please mail to:
Netcollections Dispute Dept
**************************** # ***
Kennesaw, Ga 30152
In the mean time we will report the account as disputed with the CRA's as required by law however it can take up to ***** days to reflect on the consumers credit report, depending on when they update their files. We look forward in assisting the consumer in resolving this issue
Initial Complaint
07/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Name: ************************* Address: ***************************************DOB: 02/27/2002 Last 4 of SSN: 0772 Date: 06/07/2024 Bureau *********************** Address: P.O. ********************* 19016-2000 Recently, I did an investigation on my credit report and found several items on there to be inaccurate.Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency ******)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts 1. **** Account#: ****** - This account is being reported inaccurately, please remove this from my credit report immediately.Business response
07/10/2024
To date we have sent 4 letters including a validation letter which is required by FDCPA in addition to leaving multiple voice mails. We have yet to receive a written request to validate the debt from the consumer. As we do not validate debts thru the BBB website or by email the consumer can request validation by mailing a written request to:
Netcollections Dispute Dept
*********************************
Kennesaw, GA 30152
Once we receive the validation request along with any supporting documentation we will investigate the claim and respond within the 30 days required by law. In the mean time we will post the account as disputed to the CRA's as required by the ***** We look forward to assisting the consumer to resolve this issue
Initial Complaint
07/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Net Collections LLC. I do not have a contract with this company . They did not provide me with the original contract as I requested .Business response
07/07/2024
The consumer would need to provide additional information for us to be able to locate the account.There are no *********************** in our data base that matche up either with the phone # or the email provided. We would need any or all of the following information to locate the correct account
Original name on contract
Original Creditor name
Original address on Contract
Original phone # on Contract
Original Account #
Original DOB
Balance owed
We would like to help the consumer resolve this issue but we have to be able to locate the correct account
Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with NETCOLLECTIONS LLC. I do not have a contract with NETCOLLECTIONS LLC. They did not provide me with the original contract as I requested.Business response
06/14/2024
Unfortunately we are unable to locate the account with the information provided.....we have multiple accounts with this name. The address and phone # provided do not match anyone in our system. We would need any of the following to help locate the correct account
Name of original creditor
Account #
Original address on contract
Original phone # on contract
Original email address on contract
Date of birth
We can search by any of these or all of these
Initial Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am not reliable to this debt with MUV Fitness ******* Acres, I do not have a contract with Net Collections LLC, they did not provide me with a copy of the original contract as requested.Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am not liable for this debt with Tapout Fitness Woodstock. I do not have a contract with Net Collections, LLC, they did not provide me with the original contract as I requested.Business response
05/07/2024
We mailed the consumer 4 letters and spoke with her 4 times in Aug and Sept of 2019. All 4 times she hung up on the agents. The consumer was well aware of the debt and to date we have never received a written request to validate the debt which is required by the FDCPA.
However due to the age of the account and that the statue of limitations is almost up we will submit the account for deletion to Transunion.We will submit for deletion immediately however it can take up to ***** days to reflect on the consumers credit report depending on when they update their files
Customer response
05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing to formally lodge a complaint against NetCollections and Powerflex Gym - Midtown for their inappropriate and predatory actions towards my stepdaughter, *******************, who is a minor. It has come to my attention that Powerflex Gym - Midtown permitted **** who is currently under the age of 18 and not emancipated, to enter into a contract for a gym membership without the consent or presence of her parents or legal guardians. The contract is solely in ***** name, and given her age, she lacks the capacity to fully comprehend the obligations and consequences associated with such an agreement.Furthermore, NetCollections has engaged in highly objectionable collection practices by contacting *** directly on her personal cell phone, without seeking permission from her parents or guardians. Despite being informed by *** of her minor status at the time the contract was signed & that she remains a minor, NetCollections disregarded this information. They proceeded to threaten her with severe credit damage if the alleged debt was not settled, employing intimidation tactics that resulted in significant distress for **** to the point of tears.Given that *** was a minor at the time the gym membership contract was signed, & remains a minor, the contract should be considered voidable at her discretion. It is a well-established legal principle that minors cannot be held to the terms of a contract as they lack the capacity to enter into legally binding agreements. Therefore, any purported debt arising from this contract should be immediately cancelled, & all records of such debt should be expunged from ***** financial records to ensure no negative impact on her credit history. NetCollections should provide written confirmation that the debt has been cancelled & should also include an assurance that any negative reporting to credit bureaus has been retracted and that ***'s credit history remains untarnished as a result of this incident.Business response
03/27/2024
We responded and cancelled the account as soon as we were aware, removed from collections and sent the account back to the original creditor. Netcollections would never try to collect from a minor. Apparently the consumer signed the contract on -line and used a fraudulent ID. Any further correspondence from the consumer should be directed to the original creditorInitial Complaint
03/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Provided no information as to why I owed the money, and could not clarify if it would be taken off my credit. I never received any notice of this collection nor did I ever get an email, mail (to my current address), or anything of the sort. The lady that answered the phone is clearly a cheap hire and has no idea what she's doing, especially with something as sensitive as credit reports. Will threaten to hang up the phone.Business response
03/05/2024
Looks like the consumer paid the account in full yesterday on 3/4. The account is now closed. We sent a series of 4 letters none of which were returned and we left 6 messages none were returned.By law we are not allowed to send emails without prior consent and the agent in question has worked for us for 15 years and is very professional. We do have a pay to delete option and will submit the account for deletion to the CRA's. Please allow up to ***** days to reflect on the consumers credit report depending on when they update their filesInitial Complaint
02/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 05 **************************. I do not have a contract with NetCollections LLC, they did not provide me with the original contract as I requested.Business response
02/22/2024
To date we have sent 4 letters and the consumer hung up on us several times. We have never received any request in writing for the debt to be validated by the consumer. However due to the age of the account 2158 days old we will submit the account for deletion. We will submit the account for deletion to Transunion immediately however it may take ***** days to reflect on the consumers credit report depending on when they update there files
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Customer Complaints Summary
32 total complaints in the last 3 years.
10 complaints closed in the last 12 months.
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