Convenience Store
Casey's General StoresHeadquarters
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Reviews
46 Customer Reviews
Review from Mercedes G
5 stars02/08/2025
Shout out to **** for his prompt action tonight. We pulled up to caseys and there was profanity written on one of the windows. As soon as we brought it to his attention he went out in the cold to remedy it. His glass cleaner froze but his quick thinking got it cleaned up with a squeegee. Good job **** for doing a great job making his place of employment representable even in this cold weather.
Casey's General Stores Response
02/10/2025
Hello, ,
Thank you for reaching out to Casey's.
We're so glad to hear that our team member **** was able to help you have a great experience. Casey's leadership team will reach out and recognize them for a job well done.
We look forward to seeing you again soon!Thank you
**** *.
Review from Ann B
1 star02/04/2025
Caseys is the worst! I fell there around Jan 13th and all the employee gave me was a couple paper towels. I was bleeding from my right arm and head. I had hit the corner of the building as I was turning to go inside. There was no salt so it was very icy! I even went back a couple days later and told the manager. Nothing!!!Casey's General Stores Response
02/07/2025
Hello ***,
Thank you for contacting Casey's. We apologize for any inconvenience.
We see that your information has been shared with the risk department and they will be reaching out to you by email.
Please let us know if we can be of further assistance.
Review from Logan H
1 star01/13/2025
I complained twice via email about products they advertise they have and they do NOT. I called the customer service line and voiced my complaint and was told the agent would find out and email me that same day. Here we are four days later and no response. I NEVER. Heard from any of my emails I sent either. They advertise a specific cake donut and no store in *********** ******** or nixa ******** has it. I even called the stores and they said they dont carry it. Why advertise an item if u dont carry it. EXTREMELY FRUSTRATING!!! They obviously dont care about any complaint and just say whatever they want to get a person off the phone. This is the last chance Im ever giving Caseys!! I used to brag about how good Caseys is but no more. I would NOT recommend anyone using this company. They only care about getting your money and nothing else!Review from William A
1 star12/04/2024
They have a special on cigarettes if you buy two packs, you get $2.20 off. Comes to about $6.87 per pack. Good deal? Not so fast. While there is no limit on their signs, if you buy any multiple of 2, they only give one discount. You have to ring up a carton of 10 2x2 to get the full discount. S, a carton SHOULD be $68.70. Instead, it rings up at ~$78, then after entering my rewards number, it's ~$76. I've asked why every time and get a glassy eyed attitude in return. I would actually shop there more often if it wasn't for the unapologetic money grab. I'll stick with ********. At least they are honest.Casey's General Stores Response
12/09/2024
Hello *******,
We apologize for any confusion regarding the promotional pricing for this product. Our tobacco discounts are offered in two parts. First, the manufacturer portion, which is applied to any purchase without a cap, as long as you are purchasing the required multiples, in this case two. Second is the Casey's Rewards portion of the discount. This portion can only be used once per transaction, per the rewards offer. You can review this by logging into your Casey's account on our app or on the website and selecting "More 21+ Offers". You can redeem this discount up to 10 times per day in separate transactions, but only once per transaction.
Thank you,
**** M
Casey's Guest RelationsReview from AARON K
1 star12/03/2024
The ***** is located at ********************** in *****, ************ and ***********. Do not shop there. The manager would not return my item, is rude and I filed a harassment charge against her hopefully she loses her job And I wouldn't even feel sorry about it Do not shop here at the Casey's on ********************** and ***************** in ******************Review from Jerry S
1 star11/06/2024
Beware! Bad gas damaged my car, Caseys refused my documentations and request for reimbursementReview from Kerri M
1 star10/26/2024
Your employee, ****, has no business working in customer service when she treats customers and coworkers like complete c*** calling customers and children names. She has been brought up to each manager of this location for three years and nothing has been done. My son is afraid to go into the store when she is working and apparently no one cares. The district manager, ******* *******, wants to have me charged with trespassing for throwing a pop at her after she called me a B word for the countless time. I have a lawyer retained. This place is a joke, no one takes anything seriously, **** should have been let go years ago. The former manager, Zephyr, shouldve reported this to his district manager back then, ******. I am extremely angry and heartbroken as a customer who has been loyal to this business since they opened this location. I will be going above Mr. ******** head, even though he is quitting within the next two weeks and ****** will be taking his place. I will press harassment charges on **** if nothing is done. I will file a lawsuit against this Caseys location if they do not take action.Casey's General Stores Response
10/28/2024
Hello *****,
Thank you for reaching out to Caseys.
We apologize for this experience. We will share your concerns with Caseys *************** team and address them appropriately to ensure we are providing the best possible experience at our stores.
We truly appreciate your feedback and hope to serve you again soon.
Thank you,
**** M
Casey's Guest RelationsReview from Kim B
1 star10/24/2024
Marlboro black cigarettes are advertised for $6.67 a pack when you buy 2. Making it $13.34. This one clerk has rang me up twice and when it charged $8-9 a pack i pointed to the sign it say $6.67. He gave me attitude, manually adjusted some of the price. Today i got stuck in his line and again, rang up $8 something, i saw the price change to 7.82 per pack. I sd hey idk if you remember me but those cigarettes are advertised 6.67 when you buy 2. He sd i got the discount while giving me attitude. If the store is going to advertise a price, that's what should be charged. I didn't see any fine print or something saying buy 1 at regular price get 2nd for 6.67. If that is the case, why not show me or tell me why it rings up a different dollar amount. Or get the discount with casey's rewards. Can someone clarify? I like this location but this guy is rude to me..Casey's General Stores Response
10/28/2024
Hello ***,
Thank you for contacting Casey's. We apologize for any confusion.
When purchasing 2 packs Marlboros, there is first a manufacturers discount. Then when you put in your rewards, it will discount an additional amount.
We apologize for this experience. We will share your concerns with Caseys leadership team and address them appropriately to ensure we are providing the best possible experience at our stores
Please let us know if we can assist any further.
Thank you,
**** M
Casey's Guest RelationsReview from Lyle L
1 star10/15/2024
Going down to only 2 grades of gas is ridiculous. Nothing we own can use E85 and I refuse to pay the high price of premium. We will not buy anything from Caseys in the future.Casey's General Stores Response
10/16/2024
Hello Lyle,
We believe there is some confusion. Store 2944 was recently transitioned from an 87 with 10% ethanol to 87 with 15% ethanol as part of a state mandate. This station also sells an 87C.
We do not have any stations in Muscatine that sell only E85 and Premium. We offer a version of "Super Unleaded" at all stations in Muscatine.
Please let us know if we can assist any further. Thank you for choosing Casey's.
Review from Paul S
1 star09/30/2024
I purchased had 9/28/2024 I prepaid in the store because the card reader at the pump wouldn't work. I prepaid $15.00 on pump 10. It only took $13.00 to fill vehicle. I discovered on Monday 9/30/2024 that the $15.00 hold was still on card along with an additional $13.00 charge. I contacted Casey's and was told the $15.00 was credited to my card and that my card holder just needed to post it back to my account. As of 5:00 PM today my card holder has not received the credit from Casey's . Casey's blamed my card provider and the card provider says Casey's had not submitted the credit. Watch your charges when purchasing gas at Casey's .Casey's General Stores Response
10/08/2024
Thank you for reaching out to Casey's.
We apologize for any inconvenience this may cause. When you pay at the pump or inside, some card issuers require a temporary pre-authorization hold. Pre-authorizations will drop off your account, and you will only be charged for the amount you purchased once the transaction is fully processed.
Thank you for choosing Casey's!
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