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Business Profile

Irrigation Repair

Sprinkler Master Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation Repair.

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1 Customer Reviews

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  • Review from l.

    1 star

    06/08/2022

    Had sprinkler system put in. Control box not finished being setup. Drip system not hooked up in places. Made my 86yr old Mom cry over her beautiful lawn she grew and babied for 42 years. He says I was rude on the phone. I was not. I was angry and I asked him please to come fix it ********** and he said that he would and 2 days later he txt me and said I was rude and wasn't doing business with me. Why should he? He's already been paid. ***** is his name. Apparently he's the owner.

    Sprinkler Master Repair Response

    06/10/2022

    Your install was completed on Friday, June 3. To address your allegations: the control box was working just fine when we walked through it with your granddaughter because you had left instead of going through the review with us; you were informed that the trenches that were dug would need to settle for at least a week (which would have been 6/10/22) before any smoothing and seed could be put down. You did not wait as instructed. You called my extension and the office. I called you back. You were extremely rude and screaming at me on the phone and would not let me talk so that we could discuss a resolution. We have a policy of not doing business with verbally abusive people and that is why I texted you that I would not be coming back. In addition, during the install we put in a new line - at no charge - to help with the water pressure issue. If you had been civil, I would have come back over the weekend to seed the areas that were trenched, which I was not going to charge you for either. Neither the new line nor the seeding were part of the estimate. Moreover, when you talked to our scheduler after talking to me, you used explicit language that was completely inappropriate. You then had your neighbors write harassing negative reviews on a couple of sites. We feel that our decision to no longer serve you was correct.

    Customer Response

    06/10/2022

    WOW! 1) You knew I would have to be gone Friday. My Husband had surgery. I left at 5am. You never even saw me.2) I was not Screaming ,as you say, I was distraught because YOU made my 86 Year Old Mother CRY! AND I was doing everything in my power to be civil because she was crying and I did not want her to be more upset .You Are LYING about that. The call wasn't even 5 minutes . 3) I NEVER said ANYTHING Inappropriate To your secretary. Another LIE. These things your Lying about are to discredit me. YOU HAVE NO *****. I HAVE THE ***** OF THE ***** JOB YOU DID. 4) I HAVE ABSOLUTELY NO KNOWLEDGE OF ANYONE OF MY NIEGHBORS WRITING ANYTHING ANYWHERE ABOUT YOU.

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