Reviews

If I could give a 0 star, I would this is the absolutely the WORST company. They NEVER came to pick up during the 2 years I was in business. I even scheduled appointments, and they didn't show. They are continuing to charge me even though I have been closed since the end of November. There is NO CUSTOMER SERVICE so don't even try!!!

We have reached out to Dr. ****** and have resolved her complaint. Dr. ******** issue has been escalated to leadership to review process and coach the team.

Shred-It is the worst customer service I've experienced in my entire career. Their staff's only response to any issue is that all they can do is submit a ticket...even when you advise them that there already have submitted several tickets, they are like robots and can only state that they will submit another ticket to escalate your issue. However, no one ever reaches out to resolve the issue or completes any of the tickets. I would not recommend doing business with them as they charge for services, which they do not render.

They never come on the scheduled time or date, we have gone a month without service and no reason was given -you just get transferred to a million different "managers" - you cannot speak to local office -you get a different " manager" each time, and a different reference number that goes nowhere. You can email and call over and over again and your issue will never get resolved - horrible customer service and they didn't even care that we were taking our business elsewhere! There are other shredding companies available in ********** such as ************************! Check them out they are a family owned business. We are happy to be leaving them and have had nothing but issues for years.

Hi **** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you.

Total Harassment Experience with Shred-it I had an extremely frustrating experience with Shred-it that I feel compelled to share. Unfortunately, I have been subjected to ongoing harassment that has severely affected my peace of mind and my day to day ************* the beginning they were ok, I think they were sold several times and the company that governs their actions is more than just a cluster mess. Ever since I cancelled and paid in full my invoices I now receive unwanted calls, aggressive communication, or threatening emails. Despite my efforts to resolve this by reaching out to their customer service multiple times, the harassment continued without any resolution.The lack of accountability and support from Shred-it is concerning. I expected a reputable company to handle customer interactions with professionalism and respect, but this was not my experience.I caution others to be aware of the potential for harassment when dealing with Shred-it. If you find yourself in a similar situation, I strongly simply do not do business with this company but if you choose to or are already working with them I recommend documenting all interactions and seeking assistance from professionals or consumer advocacy groups.

Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns.

PSA!! We began service with Stericycle Shred-it in May 2024. I am giving them a one star rating because a zero star is not an option. Like several others, we should have read all of the terrible reviews prior to selecting this company. However, they appeared very promising during our initial telephone conversations. Please reconsider your options if you are thinking about using them now or in the future. It is a complete shame that a National company like Stericycle Shred-it operates in the manner they do and there is no accountability at all. We are currently in a contract with them until May of next year. They service two separate business locations for us in Alabama. They were very accommodating, cooperative, pleasant and extremely gung-ho until they got the Agreements signed and sealed. The rest of our experience(s) have been a TOTAL ONGOING NIGHTMARE. We are currently "battling" with Stericycle Shred-it and have consistently gone back and forth with their assigned sales rep, regional rep and multiple customer service reps via email and telephone for over 6+ months. It has been very stressful, nerve-wracking, traumatic, taxing and overall grueling process! They agreed to specific pricing and pick-up schedule at the start of our contract(s). However, they have not performed either service correctly, have refused to correct/update the monthly billing and pick-up schedule and they do not respond in a timely manner, if at all, unless you threaten them. I do not understand why it continues to be a problem. Do yourself a favor and DO NOT use their company. Go local. 

Hi ***, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.