Business Profile
Restaurants
Jimmy John's Enterprises, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Like others have said, I have been unable to unsubscribe from Jimmy john emails for over a MONTH now. It's absolutely ridiculous that I'm forced to block emails from a nationwide business because they refuse to remove my email from their mailing list despite going through THEIR unsubscribe channels. I just wish I could warn others to not share email details with this company.Initial Complaint
07/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have been unsubscribing to emails from Jimmy John's for weeks and I still receive emails from them daily. I'm filing this complaint in hopes they'll manually remove my email address from their system since I apparently can't do it myself.Initial Complaint
06/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I drove from Riverbank to Modesto to get the gargantuan sandwich from Jimmy John’s and split it with my husband. He doesn’t like mayonnaise or tomatoes. I asked if they can make it with half mayonnaise half tomatoes. They told me that they couldn’t accommodate my request with the packets on the side and the tomatoes on side. As the worker and I are discussing the rules to making the sandwich at Jimmy John’s, ******** looks over at me and stares at me with a very mean look then shakes her head. Making me feel as if I was the problem. I don’t think it’s very very unreasonable accommodation to ask for sandwich at a sandwich shop for tomatoes and mayonnaise on 1/2, I didn’t deserve this customer service that I received when I called to file a complaint that my complaint hung up on me. She was the manager of the customer service department. The manager in the customer service department refused to give me her name. I’m not even sure if my complaint was filed. The manager of the customer service department hung up on me because I couldn’t tell her the exact amount of hours. Illinois in California were different. She said I was being rude. I just believe that it’s common knowledge when you work a customer service center that you would be aware of all the different time zones if you have stores in those different time zones. I do not only feel disregarded and regretful spending my money with this company right. Hi ***, I will never patronize this franchise again. Nobody should receive this sort of customer service and have to reach out to the Better Business Bureau in order to file a complaint regarding this customer service they received. I paid for my sandwich and I got what they gave me it wasn’t what I wanted. This is the poorest customer service I’ve ever received not only did they bumble on their second attempt they know made no effort in order to rectify the first situation. I truly hope this doesn’t fall on deaf ears because Americans shouldn’t be treated this wayInitial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a few issues with the app. When I receive two separate email offers that show the specials then press to order it does not take the coupon off. I called your customer service about this and they were extremely rude to me over the phone. Even condescending. One was $1 on Monday and the other was the special $10 dime bag promotion of which I was charged full price for both. The women on the phone were only interested in telling me how their software works and was so rude about how I didn’t enter the promo code or click redeem even through I clicked in the email. Also the offer was for a bag as well of which I did not receive. I would appreciate you mailing me one as that’s a reason why I ordered the $10 special of which I paid $13 for. As I was ripped off $4 (give or take) they offered me a bag of chips and added that to my account. Um really? How generous. Then I told them that I placed an order and it auto picked the wrong location. At that time I received a bonus of a cookie. Then the order was cancelled and another order was placed at the correct location. However, my award was taken back. A few days later I placed another order and I still did not receive the reward. So… 2 orders - 1 order should not be -1. The woman on the phone could not do basic math. She insisted I was wrong when I’m not. Then she said she would be generous and add the cookie to my account by making the order on Monday count to the total. Then what about the positive order on the 20th. My math shows I should be an order into my next reward tier. Super frustrating to have so many negative issues and poor relations with Jimmy John’s representatives. I would like the bag as promoted. Moreover, I would like my overpayments refunded. Not a $0.50 bag of chips. And for my frustration and time spent I would like (4) meals comped. Very frustrating. Very poor way to promote items then be treated poorly over the phone. Account phone number is ************Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tonight it took about 20 minutes at least to receive my order through the drive thru. It was freaky slow. The pop machine had no ice.Initial Complaint
12/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed 2 orders on December 19 at 8:03pm & 8:27pm. Some girl who was a worker at Jimmy John’s called me about the first order that was $80 and told me she couldn’t fill the order because they didn’t have bread. She said that she could do six sandwiches so my order is marked complete online but that is a lie. It was not complete and I have to wait several days for a refund, so then I placed the second order online for delivery and it’s for five sandwiches totaling $50 including the tip which is what the worker said she could accommodate I placed that order at 8:27 PM. It is now 9:37 PM. I still have not gotten any food no type of update and I don’t have my money back so in total I’ve spent $130 on sandwiches that I have never received , I plan to take this to the furthest extent possibleInitial Complaint
11/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Made sandwiches wrong, employees refused to remake them. Emailed JJ customer service, got a generic response that someone from the location would reach out and never heard another response.Initial Complaint
10/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Jimmy John's in Blair *** **** * **** *** ***** **** charged me for food I did not order. They refuse to refund me for the errors on their end. Their claim is that they can only refund all of my ticket or nothing. Since some of my order was correct, they refuse to refund their mistakes. This is theft and they need to refund me.Initial Complaint
09/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have always ordered from this location but today I tried the wrap and what a waste of 26$ I just want a refund due to false advertising these wraps are terrible. Order number *****************Initial Complaint
06/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Jan/17/23, Jimmy John's offered a promotion named “The Gauntlet” whereby a bean bag chair could be earned by purchasing 25 subs by Mar/15/23. The Terms & Conditions had no mention of the promo ending early. I started working toward earning the chair the same day. I made the following purchases: 01/17/23 – ***************** – #12, Slim #5 = $15.28 01/17/23 – ***************** – #9, #15, #16 = $26.97 01/18/23 – ***************** – #13, Slim #6 = $15.28 01/21/23 – ***************** – #14, J.J. B.L.T. = $20.97 01/26/23 – ***************** – #7, #10 = $17.98 01/27/23 – ***************** – J.J. Gargantuan = $10.99 In 10 days, I spent $107.47 and was roughly half of the way toward earning the bean bag chair. On Jan/27/23, I received an email from JJ’s stating that “The Gauntlet” promo was ending early and that the bean bag chairs were all claimed. When I double-checked the Terms & Conditions, any mention of “The Gauntlet” promo was gone. I feel that this promo was mishandled by JJ’s and cannot help but feel misled into purchasing more subs in the given period than I would have otherwise, due to the promo ending early. I sent this information to JJ’s through the feedback form on their website on Mar/16/23. On Apr/7/23, I received an email response from Ms. ********* ****** of ******* ******* She apologized for the inconvenience and offered me a free sub. On Apr/25/23, I replied that the offer was not commensurate with the money I spent during their misleading promo. I asked whether they would consider 5 free subs. Ms. ****** did not reply to my email, so I emailed her a follow-up on May/10/2023. I have not received any reply to my last 2 emails. At this point, I think I am owed an apology from them for the way they have handled this promo and my complaint; and, I would like some appropriate gesture (like 5 free subs) from them up to recouping the money that I spent during their promo.
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Customer Complaints Summary
22 total complaints in the last 3 years.
5 complaints closed in the last 12 months.
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