Complaints

• Initial Complaint

  02/14/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 1/18/25 I was charged $24.95 for a CCleaner Professional up grade to my computer. The up grade did not work and I am still getting messages to up grade my C Cleaner.. I would like a full refund and don*t want to do business with this company anymore!

  

  Business response

  02/21/2025

  Dear *******,

  Thank you for your feedback, and I sincerely apologize for the technical issues you experienced. I completely understand how frustrating that must have been.

  Please rest assured that we have processed a full refund to your account today, and no further charges will occur.

  For your convenience, Ive attached the refund confirmation for your records. If you have any questions or need further assistance, please dont hesitate to reach outwere happy to help!

  You can contact our customer service team here: ***************************************************

  Best regards,

  
  ****
  Cleverbridge Customer Support

  Customer response

  02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  02/13/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I canceled this product and this company still deducted ***** from my account. 

  

  Business response

  02/21/2025

  Dear ******,

  Thank you for reaching out and sharing your feedback. We sincerely apologize for any inconvenience this may have caused.

  Our records show that the cancellation was processed after the renewal charge had already gone through. However, we issued a full refund back to your **** on February 13, 2025.  No further charges will occur, and you should already see the funds back in your account.

  For your convenience, Ive attached the refund confirmation again for your records. If you have any questions or need further assistance, please dont hesitate to reach outwere happy to help!

  You can reach our **************** team here: ***************************************************

  Best regards,
  

  ****

  Cleverbridge Customer Support 

   

  Customer response

  02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/29/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a request for a refund for my Solidworks Subscription a few days after I made the purchase. I filled out the necessary form on Cleverbridge's website. I received a confirmation email from them that my Refund was granted and that I had to wait 5-7 days for it to come through. I am basically still waiting. I have reached out again and still waiting on a response. 

  

  Business response

  02/04/2025

  Dear *****,

  We sincerely apologize for any inconvenience youve experienced. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your concerns.

  We forwarded your inquiry to our payment processor on January 30, 2025. They confirmed today that your refund has been successfully processed. Here is the transaction number (ARN number) for your reference:

  05372014294442812810199

  We recommend reaching out to your bank or credit card company with this transaction number to check the status of your credit.

  Were glad youve already been in touch with our payment team, and well be happy to investigate further if needed.

  If you have any additional questions, please dont hesitate to reach out. We truly appreciate your patience and the opportunity to assist you.

  Best regards,

  ****
  Cleverbridge Customer Support

• Initial Complaint

  01/21/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid $69.99 to the company Parallels for a product that would "upgrade" a subscription to a lifetime. However, the activation instructions only mentioned that my free trial could not be upgraded AFTER I bought the product. I would think this is a non issue as there is a refund request reason for incorrect item purchased. However, right when I send the refund request and check on it, the status says solved, which cancels out my refund request right as I send it to avoid paying me, in addition to not receiving the promised response from them in 24 hours or less. I would say for that reason they are not only not following their refund guidelines, they are not contacting me back, they are preventing getting a refund, and are avoiding resolving the situation.

  

  Business response

  01/27/2025

  Dear ******* *******,

  Thank you for your feedback, and I sincerely apologize for the frustration and inconvenience youve experienced.

  Parallels handles support and refund processing on their end, and I can confirm that your previous requests have been forwarded to them directly. However, to expedite the resolution, we have now processed a refund on your behalf.
  You will receive a confirmation shortly, and the refunded amount will be reimbursed to your Apple Pay account within 35 business days.

  We appreciate your patience and understanding, and we regret any inconvenience caused. Please dont hesitate to reach out if you have any additional questions or need further assistance.

  Best regards,

  ****

  Cleverbridge Customer Service 

• Initial Complaint

  01/02/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11/28/2024 we purchased a mobile unlocking tool easeUS mobiunlock for *****. Invoice number is BKD-***********. This was a monthly subscription that did not work so we cancelled the subscription the same day and requested a refund immediately. On 12/28 they charged us $66.92 from our ****** after we had cancelled and requested a refund one month prior and have not heard from them. They also made it a bundle adding two extra products we never ordered in addition to the product that did not work and was cancelled. This invoice number is BKD-***********.

  

  Business response

  01/06/2025

  Dear ****,

  Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced.

  Weve checked our records, and we received your first request regarding the cancellation and refund on January 2nd. You raised another request on December 21st, but since you found a solution in our ************ the request was auto-closed. We apologize for any inconvenience this may have caused. Your refund was processed on January 2nd, 2025, and you should have received an email confirming this. I have attached the refund information again for your convenience. Your subscription has been cancelled and will not be renewed.

  We understand the frustration this situation may have caused and truly appreciate your patience. If you have any further questions or concerns, please dont hesitate to reach out.

  Thank you for contacting us, and we apologize again for any inconvenience caused.

  Best regards,

  
  ****

  Cleverbridge Support Team

• Initial Complaint

  12/14/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have attempted unsuccessfully to cancel my subscription to ********************************* Suite, having repeatedly walked through their confusing and circular fake cancellation process online, keeps dumping me back to same place with no resolution and no options to call a human to ask in person. The company is lying to me when it sends a link to cancel but that link takes me to dead end every time.

  

  Business response

  12/16/2024

  Hi ******,

  Thank you for sharing your feedback with us, and I sincerely apologize for the inconvenience youve experienced while trying to cancel your subscription. I understand how frustrating this situation must have been for you.
  

  Ive routed your concern about the cancelation link to our technical team and they will investigate the issue to ensure the process is working as intended.

  In the meantime, Ive gone ahead and deactivated your subscriptions for WinZip Driver Updater and *********************** Suite, so you will not be billed again. Youll also receive separate cancellation confirmation emails from our system for your records.
  

  If you have any further concerns or questions, please dont hesitate to let us know.
  

  Best regards,

  
  ****
  Cleverbridge Support Team

  Customer response

  12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  12/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered t software program called Nexus 5 and I cannot install it I am getting 403 forbidden errors. Please ask the company to contact me at ************ or at email msk730@zoominternet. Thanks. 

  

  Business response

  12/16/2024

  Hi ****,

  Thank you for sharing your feedback with us. Im sorry to hear about the issues youre experiencing with your Nexus5 product. Im glad you reached out, as I can help guide you toward expert assistance.

  The Technical Support team at ****, our partner and the developer of the software, is best equipped to help with activation issues. Ive already forwarded your request to them, but I recommend reaching out to them directly for the fastest response

  Heres how you can contact them.

  Ticket system (account required): ************************ (click on "Submit a ticket" for the login prompt)
  New account setup: ***********************
  Sign-in issues: ***********************

  Their team will respond within two business days. If you dont hear back after that time (and have checked your spam/junk folder), please let us know so we can explore alternative solutions for you.

  Thank you for reaching out to Cleverbridge, and I hope your issue is resolved quickly! Wishing you a great day.

  Best regards,

  
  ****
  Cleverbridge Support Team

  Customer response

  12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  12/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received notification of renewal a product I never authorized to be renewed.When I tried to login, even after the first time, its system gave me the message that I had attempted too many logins.After I called their phone number, their system used a loop to prevent communication with a purpose.I plan to file a complaint at a federal agency.

  

  Business response

  12/06/2024

  Hi *****,

  Thank you for your email.

  We strive to provide excellent customer service, and focusing our efforts on email communication helps us ensure the highest quality support.

  Im happy to confirm that your refund was successfully processed on December 3, 2024. You should have received a separate email from our system containing your official credit note. If you havent seen it, please check your spam or junk folder

  Everything has been taken care of on our end, but please note that it can take up to five to seven business days for the funds to appear in your account.

  Lastly, your subscription has been canceled, so you wont have to worry about any further charges.

  Please dont hesitate to reach out if theres anything else we can assist you with. Thank you for contacting Cleverbridge!

  Best regards,

  ****

  Cleverbridge Customer Support

• Initial Complaint

  12/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was changed for a subscription I canceled over a year ago. I cannot get a phone number for Cleverbridge to get a refund from them. This is fraud

  

  Business response

  12/06/2024

  Hi *****,

  Thank you for your feedback.

  We strive to offer excellent customer service, and we can provide our highest quality of support when we focus our efforts on email.

  The order was placed under the name ********* **** with the email address ***********************************.

  Im happy to confirm that your refund was successfully processed on December 3, 2024. ********* should have received a separate email from our system containing the official credit note. If you havent seen it yet, please check her spam or junk folder.

  Just to let you know, everything has been taken care of on our end. However, it may take up to five to seven business days for the refund to reflect in your account.

  Please let us know if theres anything else we can assist you with, and thank you for contacting Cleverbridge.

  Best regards,

  ****
  Customer Support
  **********************

  Customer response

  12/18/2024

   
  Complaint: 22632979
  
  I am rejecting this response because: 

  Sorry for my late reply. The business in the complaint has not responded, and so the complaint should stay open. 

  
  

  
  
  Sincerely,
  
  ***** ******

  

  Business response

  12/20/2024

  Hi *****,

  Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience youve experienced.

  I want to assure you that both charges have already been refunded. The first refund was processed on November 25, and the second on December 3. By now, you should have received the money back to your **** card.

  If you havent seen the refund yet, please check with your bank to ensure it has been processed on their end. If there are any further issues, feel free to reach out, and well be happy to assist you.

  Thank you again for bringing this to our attention, and we hope to serve you better in the future.

  Wishing you a wonderful Christmas and a joyful holiday season with your loved ones!

  
  Best regards,

  ****

  Customer Support

  
  

• Initial Complaint

  12/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have used CCleaner for many years. I recently cancelled a free trial of the service but was still charged on 11/29 for $40. I did not receive any email or notifications that I was about to be charged or an email saying I had been charged with the Pro upgrade cause me to overdraft my bank account and I now have to struggle to pay these ******* searching for even a license key to try to cancel this subscription to avoid ever being charged again there is only one from a previous free trial that expired in April. So I don't even know what the h*** I paid for but It's cost me well over $80 including overdraft charges made to my bank account. its been 48 hours since I have filled out their form and I have not received any form of contact.

  

  Business response

  12/06/2024

  Hi ****,

  Thank you for bringing this to our attention and for your valuable feedback.

  The order in question is a renewal from your original purchase made on September 28, 2024, at 2:23 AM, under the email address *********************************.

  Im happy to confirm that your refund was successfully processed today, December 6, 2024. You should receive a separate email containing your official credit note. If you dont see it within the next few hours, kindly check your spam or junk folder.

  Everything has been handled on our end, but please note that it can take up to five to seven business days for the funds to reflect in your account.

  Additionally, your subscription has been canceled, so there will be no further charges.

  If there's anything else we can assist you with, please dont hesitate to reach out. Thank you again for contacting Cleverbridge.

  Best regards,

  
  Nina 
  Cleverbridge Customer Support
  
  

  Customer response

  12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩