Reviews
35 Customer Reviews
Review from pamela s
1 star01/24/2025
Why are they an A+ BBB? This is a scam. I just got a renewal notice after working hard a year ago and thinking I had cancelled and ended all payment. Luckily, ****** sent and alert, I called ****** customer service and they cancelled it immediately. 1. Please explain their rating 2. If so many people have the same issues for years, obviously something is wrong.
Cleverbridge Response
01/27/2025
Dear ******,
Thank you for your feedback, and I sincerely apologize for the unexpected charge.
We reviewed our records and found that you had a subscription for CCleaner Professional (1 Year, 1 Home PC), which is billed annually. This subscription has been active since 2023. However, we couldnt find any prior contact from you requesting cancellation before your feedback here. Its possible you may have been in touch with a different provider regarding this matter.
To clarify, Cleverbridge processes orders and payments on behalf of various software manufacturers, including ********. While we facilitate transactions, any concerns related to subscriptions can always be resolved by contacting us directly.
At Cleverbridge, we take customer concerns very seriously. Our Trustpilot score of 4.2 reflects our commitment to addressing issues such as cancellations and refunds promptly. Were always here to help, and we encourage customers to reach out directly for support.
Please dont hesitate to let us know if theres anything further we can do to assist you.
Best regards,
****
Cleverbridge Customer Service
Review from Deborah A
1 star01/02/2025
My subscription isn't due until 2/1/2025 but Cleverbridge charged my checking account on 1/2/2025. I neither cancelled nor agreed to continue their service but whichever I choose, they should not charge a month ahead. This tells me they are desperate for customers. I have the plus and have disliked the changes since I got it, Last year the billing took place when due, 2/1/2024.. The year before I was given two free months and subscription was good until April 2024. Why did they not honor that? I did send them an e-mail informing them of this but it was obviously ignored since they complained their costs had gone up. Last year reference wasXXXXX8500. This early reference is XXXXX9773. I am not liking their billing practices or deception.Cleverbridge Response
01/06/2025
Hi *******,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this situation has caused.
Cleverbridge acts as a payment partner for Piriform, and unfortunately, we do not have direct access to customer accounts or the ability to manage subscription preferences. We understand your frustration, and we'd like to clarify that billing generally follows the same cycle unless the manufacturer decides to adjust it.
Your CCleaner Professional Plus subscription order ********* started on 01-Feb-24 and is set to renew automatically for $64.30 on 01-Feb-25. To ensure your premium features continue without interruption, your account was billed 30 days in advance (02-Jan-25) of your current subscription expiry.
If you feel that your billing cycle or subscription terms were not handled properly, or if you are unsatisfied with the product or service, we encourage you to reach out to our customer service team for assistance. They will be happy to look into your case further and help you request a refund or discuss your options. You can contact them directly here: ***************************************************.Thank you again for your feedback, and we apologize for any confusion. We are here to assist you with any further questions or concerns.
Kind regards,
****Cleverbridge Customer Support
Review from Janet S
1 star11/29/2024
Got a free trial for CCleaner for my pc and in trying to stop the free trial. I see that you have to go through Cleverbridge to cancel this free subscription or to stop any automatic renewals. I never received any email from them or CCleaner confirming my free trial so there is no way to stop the free trial using their subscription management page because you have to "use the confirmation email address you used to purchase CCleaner" and then "enter the 9 digit "reference number found in your confirmation email" to stop the free trial. So how do I stop the free trial if I never got a confirmation email from them in any of my 3 email addresses?! Seems like a scam! Where's the supposed new U.S. legislation requiring all companies to provide a simple click to stop a free trial or renewing subscription??Cleverbridge Response
12/02/2024
Dear *****,
Thank you for your feedback, and I sincerely apologize for any frustration this situation may have caused.
A confirmation email regarding the start and end of your free trial was sent on 25-Oct-24 at 3:40 PM to the email address *********************** which you used when signing up. This email included a link to cancel the trial at any time, along with your 9-digit reference number. If you have not seen this email, we recommend checking your spam or junk folder, as it might have been filtered there.
Please rest assured that your subscription has been canceled prior to any charges, so you will not be billed. You should have received a cancellation confirmation at *******************************.
If you have any further concerns or questions, please dont hesitate to reach out. We're here to assist you!
Best regards,
****Cleverbridge Customer Support
Review from Thomas H
1 star11/27/2024
i was charge by Cleverbridge for *************** Repair (ASR) charges for an account which I had officially cancelled and had paperwork showing it. I consider *** a fraudulent software company which loads viruses and malicious software into the registry which is difficult to remove. I was also charged a monthly fee then started receiving large bills of $69.00 every month for no reason. Every call to ASR did nothing and often was transferred to phone with no answers and no VM. Cleverbridge took on this company and is allowing it to "re-open" closed accounts to start charging. Although it appears to you they are handling the complaints they ARE NOT VETTING the companies they take on as partners. I see in comments about CCleaner which I used in 2021 but canceled. It started to charge me as well. These software companies are keeping our credit cards and using at their will. When we block them from our card they charge through a company like Cleverbridge. They should own part of this as they "take on" the companies. People need more support from the BBB as how many are being charged without knowing it?Cleverbridge Response
12/17/2024
Hi ******,
Thank you for reaching out and sharing your experience. Im truly sorry for the frustration and inconvenience this has caused you.
At Cleverbridge, we act as a payment partner for various software manufacturers, but I want to assure you that we only bill customers for products theyve purchased or active subscriptions theyve agreed to. After reviewing our records, we couldnt find any charges from us for ASR. The last charge we found was for CCleaner back in 2019.
Wed really like to help you get to the bottom of this. Could you please share more details about the charge (like the date, amount, or any description from your bank statement)? This will help us investigate further. You can easily reach out to our friendly Customer Support team using this link:
***************************************************
I completely understand how frustrating this must be, and were here to help resolve this as quickly as possible. Please dont hesitate to reach out with any questions or concernsweve got your back.
Looking forward to hearing from you!
Best regards,
****
Cleverbridge Support TeamReview from Alan C
1 star11/18/2024
Cleverbridge charged me an unauthorized transaction of $39.95, I don't know why and I will be demanding a refund.Cleverbridge Response
11/26/2024
Hi ****,
Thank you for sharing your feedback on BBB. I was unable to locate any charges associated with your email address, but we are committed to making things right for you. Our friendly customer service team is here to assist you, so please feel free to reach out to us directly at:
***************************************************
Please include as much information about the charge as possible when reaching out.
Let us know if theres anything else we can do for you. Thank you for contacting Cleverbridge!
Best regards,
****
Customer Service
Review from Rosemary H
1 star10/02/2024
Received a charge for 47 dollars that I did not recognize. I went to the site to try and determine what this was and I could not log in. If I purchased something how can I not log in and find out what it is? It is yet ANOTHER ONE of those online subscriptions that you get billed for when people STEAL your accounts. Ridiculous. Get a job scammers. I have a great bank that supports scammers like you. Got my money back and you can't bill that card again. I am going to stop shopping online.Cleverbridge Response
10/04/2024
Hi ********,
Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services. I was able to locate an order regarding your subscription to Malwarebytes. I am happy to help you with this subscription, if you can reach out to our support team we are happy to assist at:
*********************************************
Thank you for your cooperation, and we look forward to assisting you promptly.
-******
Review from Joy S
1 star05/31/2024
My charge account has charges from an account I stopped in 2022 with CCLEANER and I am still receiving these charges under a different name Cleverbridge. It is impossible to recover your lost money or cancel your account. Cancel your charge card and have a new one sent. This company is bad news. I do not think this company deserves a star but they will not accept without a star.Cleverbridge Response
06/03/2024
Hi Joy
Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services, including the makers of CCleaner. I am sorry for any frustration or inconvenience with your CCleaner subscription.
I was able to locate your order based on your email address and I can see you reached the CCleaner support team who helped you with a refund and cancellation of your subscription on June, 1, 2024.
You should have already received an email with this confirmation. We can confirm no further billing will occur.
Please don't hesitate to reach out to us at Cleverbridge if you have any billing related questions. You can reach our team at: *********************************************
Thank you!
******
Review from Patrick M
1 star04/08/2024
I got up this morning and noticed money taken out of my account for a service, ccleaner, which I have an active account. I did not received an email from ************* but they were mentioned on the response email I got. I looked at my existing ccleaner account which is active and good until May 2025. What the heck is going on here???Cleverbridge Response
04/09/2024
Hi Patrick,
Thank you for your feedback. We apologize for any frustration and we are happy to help you.
I have searched our system and did not see you reached out to our team but do not worry we can still assist you. I was able to locate your subscription to CCleaner Professional in our system. You are correct your subscription is valid until May 2025 as you have recently paid your yearly subscription cost on April 8th. I have reached out to you to your email separately with next steps. Please reply directly so we can resolve any issues.
Have a great day!
Review from michael g
1 star03/13/2024
they were not given permission to bill my credit card for a renewal. They just went ahead and did it. I am waiting to see if i get a refund, I don't even have this company as a virus protection plan on my computer.Cleverbridge Response
04/02/2024
Hi ****,I'm sorry for any confusion but I believe I can explain.I see that you have a yearly subscription to CCleaner Professional Plus that automatically renewed on 25-Mar-24 5:53 PM.We sent you an email confirming your renewal to the address on file, ************************ which had your receipt and order information.We try hard to make sure the renewal process is as clear as possible, so we take several steps to make sure customers know that they have signed up for a recurring subscription.-Its stated in the shopping cart before you place your order.-Theres a reminder shown on the last page of the checkout process, and customers have to confirm that they know theyre purchasing a subscription before they complete their order.-When we send your order confirmation email, it states You are subscribed to a multiple payment product and lets you know when its going to renew.-We give you an option to cancel your automatic renewal in the delivery email we send right after you make your purchase.If you are looking to cancel your subscription, please consult our article to explore our self-service option:How can I cancel my subscription?********************************************************************************************************************************* If you didnt want to renew and would like to request a refund, please contact our team and well be happy to assist you promptly: *************************************************** I hope this clears up any confusion, and thanks for contacting Cleverbridge!Best regards,**** ****************Cleverbridge Response
04/02/2024
Hi ****, I'm sorry for any confusion but I believe I can explain. I see that you have a yearly subscription to CCleaner Professional Plus that automatically renewed on 25-Mar-24 5:53 PM. We sent you an email confirming your renewal to the address on file, ************************ which had your receipt and order information. We try hard to make sure the renewal process is as clear as possible, so we take several steps to make sure customers know that they have signed up for a recurring subscription. -Its stated in the shopping cart before you place your order. -Theres a reminder shown on the last page of the checkout process, and customers have to confirm that they know theyre purchasing a subscription before they complete their order. -When we send your order confirmation email, it states You are subscribed to a multiple payment product and lets you know when its going to renew. -We give you an option to cancel your automatic renewal in the delivery email we send right after you make your purchase. If you are looking to cancel your subscription, please consult our article to explore our self-service option: How can I cancel my subscription? ********************************************************************************************************************************* If you didnt want to renew and would like to request a refund, please contact our team and well be happy to assist you promptly: *************************************************** I hope this clears up any confusion, and thanks for contacting Cleverbridge! Best regards, **** **************** Submitted: 04/02/2024Review from Janet I
1 star03/12/2024
I was billed for a subscription renewal for a product after I submitted a cancellation request via a glitchy link. I reached out to our rep for the software I was trying to cancel and she claimed that I needed to submit a letter to cancel 30 days before the renewal date. So why is there a cancellation link accessible on your website (that clearly doesn't work)? And where was the email notice before the 30 days that you said you would send so I didn't miss that deadline? And here's where things get really shady. I have reached out repeatedly to the rep since this initial conversation where she was going to look into a refund and she has completely ignored me. So I came here a few weeks ago to see if other people have similar issues and there were dozens of similar reviews. In my latest attempt to get a respond from the rep, I shared the link to the reviews and noted that I'm not the only one who is dealing with these shady business practices and now, all the reviews are GONE. Completely wiped clean and a note on their profile to contact them about billing issues instead of leaving a review. I have tried to contact them and they are ignoring me. I demand a refund for a subscription I am not going to use! That's thousands of dollars to purchase literally nothing.Cleverbridge Response
04/16/2024
Dear *****,We sincerely apologize for the inconvenience caused by the unexpected charge for your subscription renewal. We understand the frustration this situation has caused you and we are committed to resolving it promptly.To address your concerns, we have reached out to the manufacturer of the software for their approval to process a refund for your order. Rest assured, we are actively working to obtain their authorization to proceed with the refund.Additionally, we have proactively contacted you via email.Please know that your satisfaction is of the utmost importance to us, and we are dedicated to rectifying this situation to your complete satisfaction.Thank you for your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.Sincerely,**** ****************
Customer Review Rating
Average of 35 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.