Complaints

• Initial Complaint

  10/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased Birds Eye ***** chicken ******* on Aug 18th 2022. I consumed the meal October 3rd while consuming my meal I felt a sharp poke in my gums and spat of the food. Upon examination I found a piece of glass. I took pictures of the piece of glass and packaging and sent the information with pictures to the company. The company recently responded and asked for me to send the piece glass to the for examination and afterwards they will destroy it. They also stated in the email that they would send me some coupons as a way to rectify the situation. I feel as though more should be done about this.

  

  Business response

  10/19/2022

  Hello, 

  We called the consumer twice and left a voicemail to call us back. If the consumer calls back we will keep you updated.

  Thank you, 

  *******************************

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Birdseye Mixed Vegetables The end where it is to be opened looks like it has a self closure and it doesn't. Why on earth would they put a dotted line to cut? Misleading product. Another note about the product is that is crucial is that it is the 5 pound bag See pictures. Please do not send me a coupon for a free bag of vegetables. Only a check for the amount approx. $8.00. The cash registers in the grocery stores ******** and sometimes ***********, reject manufacturers coupons, and the manager needs to come over causing an embarrassing situation. I am 79 years old and cannot go back and forth to the grocery store., only to suffer humiliation. NO COUPONS PLEASE

  

  Business response

  09/23/2022

  Hello, 

   

  We have tried calling the consumer but are unable to leave a voicemail. I have emailed her a call us email. Also, our company policy is to send out coupons not a check. 

   

  Thank you, 

  *******************************

  Customer response

  09/27/2022

   
  Complaint: 18051695
  
  I am rejecting this response because as of today, I have not been able to contact them by phone. I called ************ and after waiting 6 minutes, the line was ended.  Next I called **************  and left a message and no one has gotten in touch by phone to me.  They even gave me  CASE # ********, and nothing seems to matter to them.  A misleading product and this company is not good for their word.  At 79 years old, and during this Pandemic, Conagra should make it easier to give feedback on deceptive packaging.  
  
  Sincerely,
  
  ***** And *******************************

  

  Business response

  09/29/2022

  We spoke with the consumer on 9/27/22 and apologized for her experience. 

  We shared that our goal is to always deliver great tasting, high quality food from the brands our consumers love but still with affordable pricing.  For us to continue this goal, at times we may need to make changes to our packaging materials due to increasing costs of transportation,supply chain constraints, or even efficiency improvements. However, our commitment to our consumers to deliver high quality products theyve come to expect is still our top priority.

  
  It was also explained that for any check reimbursement to be sent, we require proof of purchase.  Since this was not available, coupons were offered and accepted by the consumer.  We also made sure to pass on all comments and suggestions shared during our conversation.

  Case 06112750 has been closed.
  

  Customer response

  10/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And *******************************

• Initial Complaint

  09/08/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a badly damage package from this company. So badly damaged that it was opened. This was 3 weeks ago. The day the package arrived I wrote to the company. After having to send 3 more emails without a response I got an email saying that they had wrote me back requesting information that was in the original email and saying they needed this information to send out a new package. After providing that information a second time they have not responded. Also- I do not want another package as I dont trust this company and the original package was purchased as a gift for an event that has long passed.

  

  Business response

  09/09/2022

  Hello, 

   

  We have processed a refund in the amount of $55.64. 

   

  Thank you, 

  *******************************

• Initial Complaint

  05/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  A Bertolli complaint search took me to Conagra. So last month I completed their form. An acknowledgment was received, and subsequently two $1 off coupons.The normal price for their product is $10. With $1 off coupons, $100 would have to be spent to recoup $10 spent for their defective product. Their two $1 off coupons would cause one to spend another $20, on top of $10 already spent, and result in recouping only 20% of the cost. Since this was insufficient, I again reached out to them. After receiving their "we're sending you a little extra" email, I received two $5 off coupons. I would have to spend another $20, on top of the $10 already spent, to recoup the cost. This is absolutely disgusting. The fact that this company does NOT stand behind its products, and chooses instead to send out trivial coupons that force consumers to buy more of their products, is disgraceful.I want a full replacement without having to spend another ***** of my money. Otherwise, I want to be reimbursed.

  

  Business response

  06/01/2022

  Hello, 

   

  We spoke with the consumer on  5/25/2022. We apologized for her experiecne and offered her a $10 refund which is accepted. The case is resolved.

   

  Thank you, 

  *******************************

  Customer response

  06/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2 Bags of 8oz ***************** Cheddar Fries from Market Basket on 03/23/22 when I got home, I noticed one bag seemed a little heavy and not quite full as the other bag. When I opened the bag, there were very few fries in it along with a large clumped together chunk of seasoning in it. I found that to be appalling. I took a couple pictures of what I discovered and went to the ******************* website and contacted the company through their contact us option. I filled out the form and uploaded the pictures I took to their form and explained what I had found and that being the bag was unfit for consumption, I expected the company to refund me for the purchase or send me coupons to cover the price I paid. 2 Days later, I received a reply from them thanking me for bringing the issue to their attention and that they would send me a coupon. I received their coupon today 04/14/22 via US mail for $2.00 off any ***************** purchase. That does not cover the purchase price. Being that this is a manufacturing issue and not something I caused and that the content was unfit for consumption, I want my money back or the equivalent of in coupons. I find their offer of one $2.00 off coupon to be an insult and totally unacceptable. If that's how they treat their paying customers, then I will stop being a customer and not buy any of their products. They should be truly ashamed of themselves.

  

  Business response

  04/19/2022

  Hello, 

   

  I called the consumer today, left a voicemail and sent a call us email for him to call us back at his convenience.

   

  Thank you, 

  *******************************

  Customer response

  04/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution the company is offering to me is acceptable.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On March 24, 2022 roughly around 10 PM PST. I placed a Healthy Choice *************************************** Bowls in our microwave. I left the kitchen. I smelled smoke. I ran to the kitchen to find our microwave on fire. I was shocked. I opened the microwave and took photos of the Power Bowl burning to a crisp into charcoal. I put the fire out. My microwave melted inside. The house still smells of smoke. The microwave is inoperable and has caused my family hardship and inconvenience. Im looking after two disabled senior citizens who depend on quick meals.

  

  Business response

  04/12/2022

  Hello, 

   

  We have the called the consumer left a voicemail and sent a call us email. 

  Thank you,

  *******************************

• Initial Complaint

  03/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I completed 3 events of the Frozen awards program. You spend $30 on Congra brands & get a $10 Publix gift card. I received two of the 3 owed & when I went to spend them at Publix, I was embarrassed at the register when the cards only had $5 each instead of the $10 each I was owed. When I called the customer service #, they said they have had a ton of others calling saying the same thing. They said they would send me 2 more cards with $10 each on them for my troubles. I was amazed when they arrived in a few day and to my disappointment, both of them were again only $5. This time I first went to the customer service desk to check the balance and have receipts proving they only had $5. I called customer service again and this time they did not offer me anything, just said they would get back to me which no one has. Additionally, still have not gotten my third card that will probably not be the correct amount. **************** admits they have a problem but are allowing the issue to continue, making all of their loyal customers to lose faith in them. I have been participating in this program for years with no problems, but now I am questioning what is going on.

  

  Business response

  03/16/2022

  Hello, 

   

  I have tried calling the consumer at the phone number provided and keep getting a busy signal. I have sent them a call us email.

   

  Thank you, 

  *******************************

  Customer response

  03/18/2022

   
  Complaint: 16889883
  
  I am rejecting this response because: I just did a test by having 5 different people call me and all of them got through to me with no issue. 

  Maybe the # was input incorrectly or you misdialed. 

  Just in case here is my phone # ************

  I am usually awake from 9 am to 10 pm Eastern time

  
  Sincerely,
  
  ***********************

  

  Business response

  03/24/2022

  Hello, 

  I called the consumer today and he stated he got the correct amount added to his gift cards. I apologized for any inconvenience this may have caused.

   

  Thank you,

  *******************************

  Customer response

  03/27/2022

  I let the company know that I did finally get the correct 3 cards and that is all I ever wanted. They admitted there was an issue with several consumers getting the wrong cards so they knew I was being honest about the mix up. 

  Thanks for everyone's help

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩