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          Business Profile

          Local Lottery

          Illinois Lottery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Local Lottery.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/03/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I want for you to cancel my Illinois Lottery license as soon as possible.

          • Initial Complaint

            03/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I need to claim my lottery winnings no distribution to anyone other then ************************* the sole winner of the funds and I have been stopped from being able to do so while everyone else benefits with fraud website engineering and doscrimination

          • Initial Complaint

            02/26/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My account was locked when my account was hacked for $25.00. I canceled the dispute and still the Illinois Lottery wont let me unlock my account.

          • Initial Complaint

            01/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My complaint is specifically regarding all scratch off tickets that indicates that you are able to win "up to" a certain dollar amount, by purchasing and trying your luck to win "up to" the advertised amount. The problem is that all of these tickets continue to be sold, after the winning ticket has been redeemed/claimed. There is 0% chance that you can win "up to" the advertised dollar amount, when I'm fact, the winning ticket has already been purchased/claimed.Any other business doing anything remotely similar, would be in some legal trouble.Our state run lottery that is run by yet another state agency, that takes in over half a billion in sales of these tickets it's deceptive at the very least.Electronic signage of some sort should make it clearly visible as to what prizes are still available to win on each ticket.It doesn't matter what the back of the ticket says in regards to a winning ticket possibly not being available. You can only read the terms and conditions of each ticket once they are purchased. A little late but that it can't be refunded.I think the expectation is that if I purchase a $30.00 ticket and it claims that I can win up to $100,000.00, that is what should be available to win, since it is advertised that way.In my opinion, it would be equally wrong to continue to advertise say Powerball jackpots as being available, only to find out after purchasing, that it was already won and you never had a chance at winning what was advertised at the time of purchase.This practice needs to be modified at the very least, so that consumers are aware at the time of purchase, that there is in fact, no chance of winning the advertised dollar amounts and those consumers should be able to return for full refund any unplayed tickets with receipt proving that at the time of purchase, the advertised claim of the potential maximum win, was impossible for anyone to actually win.

          • Initial Complaint

            10/18/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I canceled my dispute for the Illinois Lottrey why is my account still suspend.

          • Initial Complaint

            05/05/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            Hi this is the 5 time this has had to me I brought ticket 50x I won 10 x 50 and was only paid 10 ,lottery can take our money but when it's time pay it generate only part of your winnings and it's should be ok no not while you have rules on the back stating how the game works and you pay only what you want no no please not ************************* pay me plz thank you

          • Initial Complaint

            01/31/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            A few hours ago I purchased online tickets, there was an internet problem, and then it purchased identical tickets for tonight, and tomorrow night. 2 sets of identical numbers. I called them told them about the error. They said it wasn't an error, no refunds, and no exchange so I didn't have identical numbers. I was on their chat support with ***, and on the phone with *****, and his supervisor ****. To bad, they said I agreed to the terms, and conditions. I didn't see anything about malfunctions, or errors. They agreed they say identical numbers purchased within the same minute, but refused to do anything to rectify it. Simply blamed me, said their system doesn't recognize an error, and refused to even send a report about the incident. They can't fix it, if they don't look into it. Did I want 2 tickets tonight, and tomorrow yes, but not 2 sets of identical numbers. Thats just crazy.

          • Initial Complaint

            10/30/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I was playing lottery online for $10 but $50 was taken from my account instead when I complained I was offered a paper check I agreed weeks later I was informed that my check was returned I believe it's the work of a scammer because I'm not the only one to experience this kind of scams My instacart account was scammed also for $30 good thing I didn't have money in my account but when I complained something came up about a sweepstakes in which I didn't authorize instacart swiftly corrected the issue but there have been other issues with other people complaining about money withdrawn from their accounts I believe that this is fraud and online fraud I was hearing people in the neighborhood arguing but what caught my attention was my internet connection was good until the first person connected to the second person then and while the conversation continued my internet was frozen as if someone else was using it

          • Initial Complaint

            08/04/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            My name is ***********************, and I am completing this on behalf of my grandpa. My grandpa purchased a crossword scratch off that he believes is a $50k winner. After completing everything, he received a check for $5 but he has 10 words. He spoke with someone who called to say the ticket was only a $5 winner, but when he informed her he still has a copy, she hung up on him.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          100 West Randolph, Suite 7-274

          Chicago, IL 60601-3290

          (312) 793-2385

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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