Complaints

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been dropped from my NR 632 course. I was told that I was in the clear for my conditional enrollment as I had been in contact with *** via email and they are awaiting official clearance from the site. The terms of the conditional enrollment seem to be confusing as it stated that I need to submit everything on my end which I have done. They never told me what was actually missing if anything. Today, I received an email saying I was dropped due to non-compliance. When I called the *** (mind you put on hold for 42mins), they person was apologetic and in so many words told me that the school had not approved my application and that I was completely fine on my end. I was also told I would "probably" just make it into the next session in March. That is not what I signed up for. I do not want to communicate via email as once a message is sent, I still have to wait days or weeks to possibly get a reply. I had access to the class for a week because it was previewing week. That should not be allowed. That is basically saying hey taking this and prepare for it and then we are taking it back. I have others that have changed their schedules for this practicum to accommodate me. I also work full time and have children that I have manipulated their schedules to make this work. To be dropped from the class 4 days before it begins is devastating. This is unacceptable as classes start on Monday and this is the last of 2 classes until program completion and I cannot risk not being able to complete the program as scheduled due to personal and professional obligations.

  Business response

  01/21/2025

  Hi ********,

  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information with the BBB.

  Thanks,

  Chamberlain University

  
  

  Customer response

  01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  12/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello, I have been a student at Chamberlain University since 2020 going for my FNP. During this time , I have been unfairly treated, targeted and dismissed from my program twice ! They have taken ****** dollars of my money to deny me re-entry into my program when I am one class away from graduating ! I have 42 out of 46 credits. I have my capstone to finish and the program deans are denying my request for re-entry one class away ! This is absolutely criminal and completely unethical behavior coming from an educational institution for nurses who core values stand on ethical and moral principles . There should be zero reason why I can not be back into the program as the appeal states mitigating circumstances . I provided documentation of my daughters surgery that required travel out of state to a childrens hospital. I was currently to taking NR advanced assessment in 2023 . I had taken three quizzes in exemplify prior to my midterm. After submission of my midterm , I was notified by my instructor that I will fail the class and she will withdrawal me because there was an issue with my ID. They withdrew me immediately . Then the following week , I was sent a email stating the instructor withdrew her initial complaint and that in fact my ID was uploaded and acceptable . However, chamberlain told me they can not overturn a WF and I have to just accept that . So that goes on my record even though I did nothing wrong and I have accept a ** even though they stated I did nothing wrong . That is completely wrong . I had a second ** due to a professor unfairly targeting me due to bias that was clearly documented due to my views on COVID that I posted in our class discussion forum week 2. This instructor proceeded to ignore my messages, not respond in timely fashion, did not offer responses or guidance to me regarding my SNAPPS assignment . She then assured me of CHEATING on my midterm, threw out my midterm and said I will fail the class and I should withdrawal.

  Business response

  01/20/2025

  Hi Brittany,

  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and

  address this concern. However, pursuant to the Family Educational Rights and Privacy Act

  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached

  FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information

  with the BBB.

• Initial Complaint

  12/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I am writing to formally express my dissatisfaction with how Chamberlain University has handled my concerns regarding a professor's professional behavior, teaching quality, and subsequent retaliation. As a student who has been enrolled since 2022 and has nearly completed my degree, I find it unacceptable that my legitimate concerns have been dismissed, leading to my unjust dismissal from the program.I was dismissed due to failing a class in November 2024, a situation I believe resulted from the professor's incompetence rather than my performance. Despite submitting two detailed appeals supported by documentation, both were denied without a fair and transparent review of the evidence I provided. This not only undermines the integrity of your appeals process but also demonstrates a lack of regard for student concerns.What is particularly troubling is the inconsistency in how appeals are handled. I know other students who have been dismissed for skipping classes and were allowed to return. My case, which involves circumstances beyond my control and highlights systemic issues within the program, has been treated less leniently.I have invested $70,000 in my education at Chamberlain University, and I expected a supportive and equitable learning environment in return. Instead, I feel that my concerns have been ignored and that I have been unfairly penalized. This experience has not only disrupted my education but has also caused undue emotional and financial stress.I urge Chamberlain University to take immediate action to review my case thoroughly and address the broader issue of how student complaints about faculty and academic processes are handled. A fair and unbiased process is critical for maintaining the trust and respect of your student body.I look forward to a prompt response and a resolution to this matter.

  Business response

  12/13/2024

  Dear ***** Le,
   
  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and
  address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached
  FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information
  with the BBB.
   
   
  Thank you.
  

  Customer response

  12/16/2024

   
  Complaint: 22678686
  
  I am rejecting this response because: 

  I attached the form. 

  
  Sincerely,
  
  ***** Le

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I started the online *** program in March 2024 after being told by the school how great they are with military students and their support for military families. I use the post 9/11 GI bill for my tuition and it pays 100%. Therefore I do not have to pay anything out of pocket except my background check, fingerprinting and books/supplies. These above things came to a ****** charge. Along with my GI bill I also applied for FAFSA in case it was needed. Each semester I am awarded a Pell ***** and I have had to call multiple times each semester to have that refunded to me. They repeatedly roll it over to the following semester when I have stated multiple times I do not want that to happen. In September/October 2024 they had me sign a form stating I did not want left over money to be applied to my account or rolled over. I completed the form and sent it back. Fast forward to today (11/7/2024) I get the email that I am FINALLY getting my Pell ***** from September returned to me. However the amount was only $212 instead of the $1701 I was awarded. I once again call financial aid and 1st she tells me I have an outstanding balance and that it the Pell ***** was applied to that and the $212 is what was left over. I then said I signed the form for that not to happen and if if it did $1701-332 is not $212. She then said that it had been rolled over to the January semester and once again I said that is incorrect, I just spoke to you guys 2.5 weeks ago and told them I didnt not want that to happen and that is when I was sent the form to sign and told it would take 14 days for refund. She told me a higher up financial aid representative would have to take a look at my account and get back to me in 1-2 days. This has been a repeated issue every semester since starting in March 2024. They are so quick to call you if you owe money but will never return money owed to you. When I look at my financial aid itemized statements it shows a -3k balance. None of it makes sense.

  Business response

  12/13/2024

   Dear Student,
   
  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and
  address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached
  FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information
  with the BBB.
   
   
  Thank you!
  Mayci
   
  MAYCI *********** (she/her)
  Sr. Manager, *****************

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have done academically well through all high school, associate, bachelor, and master courses primarily receiving A's and B's, with a few C's noted. I am also not one to confront or raise concerns to others, but Chamberlain University has been very difficult to effectively communicate with. It can take days to weeks to months to get answers to questions that you need answered in a timely manner. Chamberlain is also known to process course registrations and clinicals very slowly. In March 2023 I failed NR565 mainly due to an assignment that I was suppose to turn in both a screenshot and pdf for - I only turned in the screenshot which showed everything the *** showed. The professor chose to give me 10/125 points for it and never message me to inform me I still needed the pdf. I was told I was unable to dispute this issue because I saw this after the course had finished. So I redid the course in May and received 125/125 points on that same assignment. Come week 1 of NR667 in September my professor asked me why I was charting my logs the way I was. I explained and she also had a call with my clinical preceptor; what we said contradicted so she sent my logs to the **************************** AFTER she sent this to the committee, we had a phone call about the logs and I explained how I was charting (Which in no way was I trying to violate the policies). The next logs I did, I corrected what was wrong and the professor was accepting them. Come week 3 the conduct panel decided I needed to fail and be withdrawn from class. 9/19 I was told I was to fail/withdraw NR667. Chamberlain proceeded to fail me out of the wrong course and not officially get me the appeal paper till 10/22. While I was calling daily/weekly to try and figure things out. I did turn the appeal into the **** 10/22.I personally feel my appeal should be reviewed promptly, as Chamberlain has set me back academically and I have been contacting Chamberlain almost daily to get answers with no success.

  Business response

  12/13/2024

   Dear Student,
   
  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and
  address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached
  FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information
  with the BBB.
   
   
  Thank you!
  Mayci
   
  MAYCI *********** (she/her)
  Sr. Manager, *****************

  Customer response

  12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that my issue has been tended to. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  10/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Chamberlain University has been overcharging **** sent an email inquiry asking about double charges that I saw on my account and was told that the itemized statement was incorrect but the charges on the bill was corrected. I saw that my tuition for the September semester stated US History $1359.38 2 times and Anatomy and Physiology for $906.25 which was incorrect as they stated but then I see they collected $4133 from Financial aid and loans and still stated that I owed them $753.00. How is that possible when the correct invoice should only be the $1359.38+ $906.25. That is no where near the amount they took from AID. I am also sure that that is the exact same way that it was done for the previous semesters also.

  Business response

  11/01/2024

  Hi Ebony,
  
  Our records indicate you have contacted one of our Student Finance Advisors about this issue. It was confirmed that there was a duplication of classes in your statement, leading to an incorrect cost per credit hour. Still, it was confirmed with you that the overall balance was accurate as of September 25, 2024, and a corrected itemized statement was sent to you at your request on October 3, 2024.
  
  The corrected statement shows your enrollment in five credit hours for September 2024 at $725 per credit hour, along with your student service charge, a student activity fee, and a student insurance charge. The medical insurance charge was applied on September 25, 2024, and National Compliance has been in contact with you regarding this charge for the September session.
  
  After further review of your account, all charges for each session are accurate. Please reach out to your Student Finance Advisor should you have further questions.
  
  

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I began this program in 2023. During the initial planning with the advisors, I notified them I would like to pay using student loans as I had before with them. It wasn't until I had amassed an $8000 debt with them that they notified me that they had not set up the student loan account as previously discussed and they needed additional paperwork. I sent in this paperwork, which they lost and requested me to upload another copy. I followed their request and uploaded the copy to through the student portal. They then rejected the upload, requesting a third copy of the same form.Any attempt to reach my assigned advisor goes to voicemail. On the portal, there are no available dates to request a call with the advisor. Chamberlain went quiet, no calls, no updates, nothing.A month ago, they called stating they were sending my account to collections, regardless of my previous attempts at contact and settling my now $10000 debt.Due to their failures at communicating, I have not been able to continue class due to the balance or setup student loans due to their refusal of any documents I provide.I'm withdrawing from their school as it has been a complete waste of time, energy, and money.

  Business response

  10/11/2024

  Hi *****, 

  We are disappointed to hear about your experience. We care deeply about our students success and value your input. We know it can be stressful when you are not able to get the answers you need, and we are here to help.  

   

  We contacted you in December 2023 and advised that the Statement of Education Purpose was needed so that you could be awarded the disbursement. Unfortunately, we did not hear from you until March 2024 when we then notified you that we could no longer process the form with COVID exemptions and that a form with wet signatures must be mailed to us, but this was not received causing the financial aid to not be awarded. 

  Please reach out to us if youd like to discuss the matter further. 

  Customer response

  10/11/2024

   
  Complaint: 22339139
  
  I am rejecting this response because:

  Thank you for confirming that you waited until December to contact me about a form you needed for financial aid. When signing up for the program a year prior, it was under the agreement that I would be using student loans like I had when I started the *** to MSN bridge program. It took you guys nearly a year to contact me to let me know that this was never setup completely and you lacked a single form to finish it. This is a failure on your financial aid and advising departments.

  In addition, I did not wait until the following March to follow up with you guys. I have pictures of the signed form you requested that were signed by a notary in January. It wasn't until March that you guys informed me that both sending the form and uploading it were not accepted.

  I could also not schedule calls with my appointed advisor due to a lack of ANY availability. Upon opening the calendar to schedule a call with her, it was blank. Having spoken to people that did eventually call me, they stated this was because of COVID shortages.

  The entire experience has been due to a lack of communication from the university. 

  I do plan on paying my balance. However, will not continue to attend classes at this university. If anything, an adjustment to the balance to reduce it by the amount accumulated when you first decided to notify me failings of the financial aid department would be warranted. Though, I won't get my hopes up that a such a greedy and predatory company would make such an accommodation. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I am writing to express my frustration regarding a significant discrepancy in the refund I received. Yesterday, I was informed that each credit hour costs $735. However, today I noticed that my refund was only $510.Based on the stated cost, the correct refund amount should be $2,205, reflecting the total credit hours I took. This inconsistency is unacceptable, and I cannot comprehend how this error occurred. because I dropped my math class class because I somehow still owed At this point, I feel compelled to report this situation to the Better Business Bureau, as I believe it reflects poorly on the integrity of the schools financial practices. I urge you to address this matter promptly and clarify the reasons for this discrepancy.Thank you for your attention to this issue. 

  Business response

  11/05/2024

  Hi ********,

  Our records indicate you did request to withdraw from your course on September 19, 2024. The total charge for the course was $2,115, with online BSN students being billed $705 per credit hour.

  Since the withdrawal occurred during the second week of the September 2024 session, our policy states that students are responsible for 25% of the tuition, 100% of the **************** charge, and all resource and book fees. Additionally, there is a $50 administration fee. As a result, we refunded $517 for the course, which aligns with the 25% charge applicable to the student.

  Please reach out to us directly if you have further questions about your billing.

  Customer response

  11/05/2024

   
  Complaint: 22313065
  
  I am rejecting this response because: I never logged in for the second week of class and should have been billed this is a for profit school and its ridiculous my financial aid is enough to cover my classes but student charges and 200each term is a bit excessive 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I attended Chamberlain University were I was paying $30,000 a year for incompetent professors that did not teach properly. When complaints were made they were ignored by the school and I was reprimanded instead of the professors. Now I have been dismissed from the school and have wasted thousands of dollars. When I made the attempt to be reinstated I was told my plan wasnt going to help me be academically successful.

  Customer response

  08/15/2024

  I feel this school false advertised as well as charge me lots of money to unattended and I want to be reimbursed 

  Business response

  09/12/2024

  see attachment

  Customer response

  09/12/2024

   
  Complaint: 22149074
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer response

  09/13/2024

  The school was informed via email and phone call that their professor was incompetent and making mistakes. Student advisor was contacted as well as the **** regarding things that were happening and never got a response from the ****.

  Business response

  10/11/2024

  Hi Lataya, 

  We are disappointed to hear about your experience. We care deeply about our students success and value your input. We know it can be stressful when you are not able to get the answers you need. 

  As previously shared, your enrollment at Chamberlain began in the May 2022 session followed by enrollment in NR302 and NR283 for the September 2023 session. The following events occurred.  

  • During the session, you were administratively withdrawn from both courses due to non-attendance for 14 consecutive calendar days.  

  • A Request for Reinstatement After Attendance Withdrawal for NR302 on October 13, 2023, and for NR283 on October 20. 2023 were submitted and both requests were approved on October 26, 2023. However, this reinstatement was only a few days before the end of the session, so the withdrawal failure remained on your academic record. 

  • Our records indicate an Academic Support Advisor explained the situation and noted your statement of acceptance on the outcome of the grades given.   

  • You were academically dismissed after the September 2023 session because of the two unsuccessful attempts (WF or F) in any combination of nursing courses NR283 and NR302. 

  • On November 12, 2023, you submitted an Appeal for Reinstatement. The appeal was approved on December 6, 2023, and courses began in the January 2024 session.  

  • However, you were academically dismissed after the January 2024 session because of a second unsuccessful attempt (WF or F) in any combination of nursing courses and three unsuccessful attempts in any combination of science (D, WF, or F) or nursing (WF or F) courses NR283 and NR302.  

  • On March 25, 2024, you submitted an Appeal for Reinstatement, and it was approved on April 10, 2024.  

  • This allowed for enrollment into the May 2024 session NR283 and POLI330N. At the end of the May 2024 session, you earned a grade of F in NR283. As a result of the failing grade, you were academically dismissed for a second unsuccessful attempt (WF or F) in any combination of nursing courses NR283. 

  • Another Appeal for Reinstatement was submitted on August 1, 2024, but denied on August 15, 2024.  

  • On August 16, 2024, you completed another Appeal for Reinstatement Decision. This appeal was denied on August 18, 2024. The rationale for the denial was the earned failing grades in four nursing courses, including failing grades in NR283 twice. Additionally, during your enrollment, a formal student complaint was not filed.  

  • A review of records found that during the January ********************************************************** NR302. Academic Support Advisors attempted to assist with these concerns and provide guidance to the correct route for resolution. 

  Please reach out to us if youd like to discuss the matter further.  

  Customer response

  10/11/2024

   
  Complaint: 22149074
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

  Customer response

  10/14/2024

  They claimed that my concerns were addressed and they were not. At no point was I contacted by the **** regarding any of my complaints about the professors and what was going on during the January session and because of these actions I failed the course causing me to be withdrawn. My student advisor was never available for a meeting to address these issues 

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I registered at Chamberlain University for the fall semester of September 2023, after considering my career path I decided to withdraw a week into the semester because I change my mind on doing nursing, to my surprise I received a bill that said I was owing even though I withdrew within the required time to avoid penalty. I received an email that talked about giving me a 60% discount on my balance 204 resulting to 123, if I pay within a certain period the remaining balance will be waived. Below is the attachment of that email. I did move to a new residence and when I went to check my old mail box only to see Chamberlain has sent me a new bill ******* below) even though I havent been to the school since I withdrew and ask my account to be closed in September of 2023. I called the resolution department that was in charge of payment *************************** confirm that my previous bills were paid and he dont know why a new bill was added I need to speak with student finance. For days now I have been trying to get someone on the call I havent gotten anyone on the call and I will kindly appreciate some assistance because I am a student I dont have another money to pay especially for service I didnt use. Thank you for the assistance, I look forward to a positive outcome.My Student ID number is *********

  Business response

  07/22/2024

  July 22, 2024
  
  BBB of Chicago & *****************
  **********************************************************************************************
  
  Re: *******************************
  Case #: 21973670
  
  To whom it may concern:
  
  On behalf of Chamberlain University (Chamberlain), I am responding to your request dated July 15, 2024, regarding *******************************
  
  A review of Mr. ****** student account found that after his official withdrawal from Chamberlain on January 16, 2024, he had a remaining student account balance of $204.97, which included a non-refundable background screening fee and finance charges. He was notified of this balance and the reason for the balance by email on January 19, 2024.
  
  On February 19, 2024, ************** spoke with Chamberlain regarding the balance on his student account. ************** agreed to a payment plan, which included paying 60% of the balance due on his student account ($123.00).  On the same date he paid $61.50 towards the balance due. On March 19, 2024, ************** made another payment toward his student account in the amount of $61.50 which brought the student account balance to zero. 
  
  Mr. Jurrys payment plan amount was incorrectly inputted on his student account. As a result, his student account implied that he owed more than what had been agreed upon.  On July 8, 2024, the errant balance on his student account was written off to a zero balance.  ************** was notified that his student account balance was zero on July 15, 2024.
  
  
  Best Regards,
  
  Chamberlain University
  Student Affairs
  
  
  

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩