Business Profile
Parking Facilities
InterPark LLCHeadquarters
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I am writing to formally file a complaint against [Name of Parking Garage or ******************* regarding an incident of unfair pricing and potential price gouging that occurred on February 23, 2025.On this date, I attended a play at the ********************** that began at 2:00 PM. Due to my late arrival, my total time in the parking garage was approximately one hour and forty minutes. However, upon retrieving my vehicle, I was charged an excessive fee of $61, despite seeing posted pricing inside the elevator that indicated a rate of $12 for three hours and a separate price for a 24-hour ********* further support my concern, I observed other theatergoers who had parked in the same garage, attended the same play, and were charged only $15 for their parking. When I questioned the discrepancy with the attendant, he initially stated that the charge was correct. After I pressed the issue, he claimed he would look into it but never followed up. In the end, I was left with no choice but to pay the $61 in order to exit the garage.Additionally, I have attached negative reviews from other customers who have had similar experiences with inconsistent and excessive charges at this location. Given this pattern of questionable pricing practices, I believe this warrants further investigation by the BBB.I am formally requesting a refund of $46, which is the difference between the amount I was unfairly charged and the pricing that was advertised or charged to other customers. I also urge the ******************** to look into this businesss practices to prevent future incidents of unfair pricing.Please let me know if you require any further documentation. I appreciate your time and attention to this matter and look forward to your response.Sincerely,CrystalBusiness response
02/25/2025
Thank you; I'll be following up with the senior managers at ************************** Garage and hope to have an answer shortly.Customer response
02/26/2025
Complaint: 22984862
I am not rejecting the response as it is still being reviewed by the business. There was no other option to choose in order to keep this matter opened until resolved.
Sincerely,
******* *******Business response
02/26/2025
Hi - the customer has NOT rejected (as she stated) and we hope to resolve this, this week. Thank you!Initial Complaint
12/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have attempted contacting the business via phone and email for over a week with no response. I need a copy of a receipt for my parking session last week for business expensing purposes, and I have not be able to get in touch with anyone from the company.Business response
12/27/2024
Thank you; I'll be forwarding this message to our Market Officer in charge of Milwaukee Operations.Customer response
12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
12/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
Was charged $33 despite the signage showing $15 for up to 12 hours of parking. I only parked 2 hours and was charged way more. The employee said the sign was wrong so I had to get out and take a picture of it which I included. Looking at the ****** reviews I saw many others had the same issue with them, I included some of the screenshots. Here is a link to that: *****************************************Business response
12/05/2024
Thank you; I'll follow up with the Manager of our Minneapolis locations.
Customer response
12/05/2024
Complaint: 22634940
I am rejecting this response because: Response only says they will reach out to the manager of the location, not that any action will be taken.
Sincerely,
***** *******Business response
12/09/2024
We expect you will hear from the Manager directly but I'll follow up with them today. Thank you.Customer response
12/10/2024
Complaint: 22634940
I am rejecting this response because: Same reason for last rejection. No resolution or communication, only saying there will be communication. For what seems to be an organized scam I am surprised by the response. I found additional pages of complaints on other review site and I can only assume this scam is a policy of the business.
Sincerely,
***** *******Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I stayed at ************ 11/1/24 to 11/3/24, Room 504 (****** J ******). VH validated the parking ticket to save $30/night = $60 When I inserted the validated ticket, no discount was applied. I paid for ******* parking ticket (****** ****) $126! Called ************* and the Asian lady told me in a few words to essentially F myself and I should have asked for assistance. Assistance from who?? There is no one on standby. I called the original number VH provided ************** and that *** told me to file a complaint against that lady with corporate which I attempted but could not make contact because she should have gone above and beyond to help. ** said that this isnt the first time a guests parking ticket was NOT honored. Parking garage was **************Trans ID: ********* Date: 11/03/24 Time: 12:32PM Receipt No. 14/3198/211 Ticket - ****** LPR = TIX4608 I want my $60 refunded.****** ****Business response
11/05/2024
I'm following up directly with that garage location's managers; thank you.Customer response
11/13/2024
Better Business Bureau:
Complaint has been resolved satisfactorily. Thank you.Sincerely,
****** KochInitial Complaint
10/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This parking ramp is located in Downtown ***********. The address is *******************. the phone number is ************. The ramp advertises a "weekend special" of $20 per day. I entered at 1:26 pm on 10/18/24 and exited at 3:45 pm on 10/19/24, so, I expected to be charged $40. instead I was charged $60.Of course, even though there is a booth, they have no one on site. I tried calling this phone number, multiple times, always goes to voice mail, which no one checks or responds. I called the hotel that is attached to the ramp, they gave me the name "Avias" as the ramp manager, phone number ************. I tried calling him multiple times, also, to voice mail, no call back from him. There were 6 vehicles in our group, 5 of us were incorrectly over-charged. This is false advertising, and a complete scam. This company is not to be trusted, and this reflects poorly on the city.Business response
11/01/2024
Thank you - I'm following up with the managers of the locationInitial Complaint
10/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On Oct ************* to the garage for early bird special which start 5 am.After waiting and making sure it is after 5 am ,I drove in 5:01 am looking at my phone.Unfortunately their system is two minutes behind which I found out at a pay station ,paying 60$ instead of 16$.I asked couple drivers going in to check time on their tickets and the difference between time on the phone and their system was 2 minutes.I called customer service to straighten whole situation out.They refused to give me time on their system, and in a very rude manner said they can not help meBusiness response
10/22/2024
Thank you - I'll follow up with the customer directly via email (first thing I need to know is what garage of ours was used).Customer response
10/30/2024
Complaint: 22447454
I am rejecting this response because:The business management requested an address.The address is *******************************
Sincerely,
***** ********Business response
10/30/2024
I will follow up with the managers for our 60 E. Lake Property; thanksInitial Complaint
09/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
To whom it may concern,I had purchased an iparkit subscription 12/4/2023 for $340/month. On 12/5/2023 I emailed iparkit support to cancel my subscription for any months to come. On 12/7/2023 I got a confirmation email from iparkit stating my request had been sent to the management team. I have been charged $340 every month since January. They did not cancel my subscription and my credit card has been charge a total of $3,060. Yesterday I emailed a man named ***** (works for iparkit), who's email address was on the confirmation email stating my request had been sent to management back in December 2023. He has not responded. The phone number that was on that confirmation email has since been deactivated; I tried calling the number provided and it is not a valid number.The business has not reached out to me and I don't know where else to turn. Luckily, my credit card company has froze any possible future charges from iparkit.Please let me know if you could help me with this issue. It is so unfortunate that this business has been charging me $340 a month and I have now paid $3,060 for a service I never used and requested to cancel.Thank you for your help,**** *****Business response
10/02/2024
Thank you; I'll be following up directly with ***** *******, Manager referenced in Mr. ******* email, who will be in touch with him directly.Initial Complaint
09/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On the date of September 13th, 2024 at about 4:22pm, I arrived at the ***************************************************, for a visit a patient, I used the valet services to park my vehicle, at about 6:47pm, my vehicle was brought to me be a valet, when I entered my vehicle, I immediately noticed that my gear s*** was broken, I looked around for the driver, he had left, I then immediately called the number on my receipt and reported the incident to the manager on site, the manager took my information and stated that the head manager, will contact me on Monday, the manager did not reach out Monday, I called and left a message, the manager reached out on Tuesday the September the 17th, the manager stated he would file a claim, the manager stated that he had no claim information to provide and I will receive some **** mail, they never asked for my address, I explained that my address was not given, so I will I receive my claim information, the manager stated that I will receive an email in four business days, I have not received any response or been given the claims department information.Business response
10/09/2024
Thank you - I'll follow up again with managers.Customer response
10/18/2024
Complaint: 22324270
I am rejecting this response because:
Regarding this ID number, the company had stated that they will not repair my vehicle. The company has stated that my vehicle would have been damaged sooner or later due to wear and tear.Sincerely,
******** ******Business response
10/21/2024
Thank you - I'll be following up with the location managers.Customer response
10/22/2024
Complaint: 22324270
I am rejecting this response because:
Sincerely,
******** ******Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This business has often charged my checking account later or sooner then the date they posted in their monthly parking agreement. They also are charging me for a service I canceled the beginning of September, I havent used their service even before that and are continuously trying to charge my account where I receive a notification for once a day from my bank.Business response
09/13/2024
Thank you for forwarding this email; please ask the customer to tell us what ********************** this is in reference to as well as his customer/account # so I can further investigate with senior manager and Accounting.Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Thursday, July 25, 2024, I parked in the Forbes/Grant Lot using the iPark It App. I was charged $187 dollars for parking approximately 3.5 hours in the evening in which the cost should not have been more than $38. And actually with my employee discount, it should've only been $6.It is August 8, 2024. After at least 4 emails to the general app, the contact people in the region and then again an attempt to the contact email to the support page on the website, no one, and I mean no one has attempted to resolve this $187 parking charge. And only my initial email was responded to, to only tell me to contact the following two Pittsburgh regional folks:*********************************** ********************** I would understand if this were a mistake. However their lack of response to my inquiries has me questioning their business ethics and even the intent in acquiring $187 from my account.Is there anyway you can have someone resolve this parking issue from the Pittsburgh-Forbes/Grant lot regarding the $187 charge.Thank you,*****Business response
08/12/2024
Thank you - I'll respond to the customer directly and follow up with our Pittsburgh managers!Customer response
08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
24 total complaints in the last 3 years.
17 complaints closed in the last 12 months.
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