Complaints

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is focused on the deceptive advertising and predatory pricing practices. On 7/10/24, I entered the ************************* Lot after seeing the advertised parking rate of 14 dollars an hour. No signage is present outside the parking garage specifying that this rate is ONLY available if you use an app that you have to download. My mother was the driver and went to get the entrance ticket. While the company claims that there rates are displayed on this tiny screen, it was so small and unobtrusive that my handicapped mother was unable to see the signage. We were at the parking garage for 2 hrs and 15 minutes. Although the signage outside advertised the price as 14 dollars for that time, I was charged 57 dollars for that short amount of time. The practices by this business are predatory and deceptive. There was no clear signage showing these exorbitant rates. While allegedly they are displayed when you pull into the parking garage, there is no way to back up or exit without paying. I called the business to try to resolve this issue and was provided a snarky and rude response. I think it's criminal that this business is being allowed to operate with these deceptive business practices that are targeting people from out of town who are not familiar with the area. I feel completely cheated and scammed. I have no problem paying money for a service, but this is plain wrong and predatory. Signage OUTSIDE of the parking lot should be clearly displaying the real rates and outline the requirements to get the advertised rate.

  Business response

  07/12/2024

  I will forward this message to the managers of that garage for a response.  Thank you.

  Customer response

  07/15/2024

   
  Complaint: 21971017
  
  I am rejecting this response because nothing about my complaint was actually addressed and the business continues to partake in misleading and predatory advertising.
  
  Sincerely,
  
  ***************************

  Business response

  07/16/2024

  Good afternoon - I'm not sure what exactly was rejected as I'd yet to talk with the manager of the location. His response follows below and attached.  Thank you.

  "As discussed, attached is the signage outside Theater Garage at *****************, and inside the elevator cabs. There are no $14 rate signs anywhere and the *** special clearly states how to qualify". 

  Customer response

  07/25/2024

   
  Complaint: 21971017
  
  I am rejecting this response because: 

  I remain unsatisfied with the business's response as it still does not get to the root of the complaint about deceptive business practices. The pictures that were attached did not provide any evidence to the contrary. In fact, the picture that was of the outside of the company advertising the morning special price did not explicitly state that, in order to receive that rate, the consumer was required to download their app. I think it should be made EXPLICIT that in order to receive that rate, you must download and pay through the app. Just because the app was listed below the signage does not make it clear in any way that is a requirement for the advertised price. Not even in small print. Furthermore, neither picture showed the signage for the rate without downloading the app. A key part of my complaint is that this price is only listed on the INSIDE of the parking garage, where a consumer cannot turn around and choose a different parking company. Nowhere on the outside of the business, BEFORE ENTERING, is signage posted about the rates without the app. If you look at the ****** reviews of this company, you will see countless complaints about the same thing and a copy/pasted response from the business. If so many people are having the exact same issue, the issue is not with the customers but in fact the way the business is being operated and/or advertised. 

  
  

  As is shown in the four screenshots provided, this has been an ongoing issue for many consumers for over a year and the business is doing nothing to correct its deceptive marketing. In order for me to feel that this issue would be resolved, I would like my money refunded due to the inappropriate signage and, in the future, CLEAR, EXPLICIT SIGNAGE outside the garage indicating that the reasonable rates are CONTINGENT on downloading the app and having the other rates - 57 for two hours - be posted OUTSIDE of both sides of the parking garage. I agreed to pay 14 dollar based on the signage outside. I was charged 57. Claiming that these prices are posted on the inside does nothing as the consumer is already trapped into paying for something that was not indicated on the outside of the garage. It should be made EXPLICIT that the download of the app is REQUIRED for the price that is advertised - not just having a QR code to download the app under the advertised price.  It should be made ******* clear that the app is required to get the advertised price - which is, in its way, ridiculous since consumers shouldn't have to download an app on their personal phone for every single business they have contact with. 

  
  

  Also, the response by the company said nothing of the demeaning and rude response I got from the employee after calling about the discrepancy. I am NOT satisfied at all with their response and believe that they are willingly engaging in deceptive business practices in order to try to scam people out of their hard-earned money. 

  
  

  Thank you, 

  
  

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I drove to ********************** on E *********** in ******* to purchase groceries today. Many stores in ******* offer free parking if you are a paying customer. I saw a sign for Bockwinkles parking just a few doors down at Interpark's garage (***************** on ****** Maps; the ticket shows ***********************************. There was one sign at the entrance that had ************ on it with no indication that ************ parking was for employees only. There are several placards inside the garage for Bockwinkel's and they also fail to display that the parking is for employees only. In other words, Interpark makes it appear customers will get free parking if they shop at **********'s but when you leave they charge you. I want the $25 back primarily for the principle of the situation, not the cash itself. If the BBB is unable to resolve this, I will contact the city and State AG's office.

  Business response

  06/28/2024

  Thank you - please let the customer know that I'm reaching out to the Senior Operations Manager of the garage for follow up.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked parking for Sat May 25 at ***************************************** a link provided because I had theatre tickets for a 2pm show that provided parking from 11am to 11pm. I arrived in ******* at 11:15am but was unable to access that lot because ******** and surrounding streets were closed for a parade and remained closed even when I walked to my theatre at 1:30pm. I drove further down ************ and parked at their ***************** to put me closer to my lunch reservations which I now was nearly late for after being redirected around my original parking location. Because I was not given the opportunity to seek less expensive parking thru an app because I was driving, my 5.5 hrs that I was parked at this lot cost me $59. I believe that InterPark should have known that the ******** St lot would be inaccessible and that I really should only have to pay the original $20 rather than the $59 but I at least should be refunded the $20. I have left numerous messages on their customer service line which no one answers and they have never called me back. I did get a message thru email from a representative named **** who has told me twice that she is sending my complaint to the 2 lot managers but I have heard nothing in return from either of them .

  Business response

  06/12/2024

  Thank you; I'll be in touch with the Senior Operations Manager of the location and either he or I will respond shortly.

  Customer response

  06/13/2024

   
  Complaint: 21832268
  
  I am rejecting this response because: I appreciate that my $20 is being refunded for the lot at 20 ******** that I could not access but I also believe that I should only have to pay $20 for using the lot at 10 Ontario because, if you had not booked me into a lot that was not available, I would have chosen a different discounted lot that was offered to me as a theatre ticket holder.  As such, I would like to have $39 refunded from my parking at ***********
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had used iParkit online reservation on 5//22 to book a single day parking pass for June 9, 2024. However, after I made the payment, the pass was issued for yesterdays date (5/21/24).Please see the attachment. It shows that the purchase was done on 5/22/24 for parking date 5/21/24. That means the system sold me an expired pass.I have sent email to iParkit customer service thrice and have tried to call them repeatedly but there is no response.I was charged $18.00 for selling expired parking. This should be refunded to me. The parking pass with number is also displayed in the attachment.Thanks,*******

  Business response

  05/30/2024

  Thank you; I'll be forwarding the customer's message to the Senior Operations Manager for the ***************** location, for review.  We hope you get back to you before week's end but if not - early next week.

• Initial Complaint

  05/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I got a parking pass through the mobile app and I was using it just well while I was in **************, ****************** the issue was at the moment to leave the parking, I scanned the **/Bar code and I got an error in the screen saying that I had to pay a difference of 12 dollars even though I suppose to have covered the time of checkout. So I got another pass for an hour but it didn't work either, the screen said not checking in, so after I paid the 12 dollars I was able to leave. Then I came back because I needed to use the parking service again, so I did try to use the ** code that I got before for the hour, but I couldn't enter until I called in for help through the intercom so I explained the person at the line the situation and he let me in. The issue again was when I tried to leave after 50min approximately, I tried to use the code and again an error came to the screen, I did call for help but the lady wasn't able to help so I had to pay again 20 dollars more apart from the already paid amount. Another issue was when I booked for the parking for the 4 days, the quote said 80 dollars but at the moment of payment, the app took 100 dollars instead. Everything seems to be a mix-up to confuse the customer and take money from the tourism. I request refund of: 1. 12 dollars at the first exit, 2. 20 dollars at second exit, 3. 20 dollars of discrepancy for the 4 days booked. Total of 52 dollars charged unduly.

  Business response

  05/20/2024

  I will be following up with our San ********************* Team.  Thank you.

  Customer response

  05/21/2024

   
  Complaint: 21733839
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  05/21/2024

  Business is not providing any resolution to the complaint. Their only response is: MESSAGE FROM BUSINESS:
  
  I will be following up with our San ********************* Team.  Thank you.

   

  That doesn't mean anything to me, no ETA, no process of refund. No warranty. 

  Business response

  05/22/2024

  I appreciate your patience; I spoke to the San Antonio manager yesterday and here is his response (attached).  

• Initial Complaint

  03/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased parking on 3-2-24 and was charged twice on my credit card. I attempted to contact the customer service phone number (copy attached) repeatedly and it is not a working number. I was overcharged $18.00.

  Business response

  03/18/2024

  Thank you; I'll follow up with ************ directly.

  Customer response

  03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a monthly customer at the ********************************************* located at **** ****** in ************. I left the garage on June 30th having given a months notice that I would be leaving. However, Interpark continued charging me $330 (the monthly rate) for July and August. They acknowledged that they made an error and credited my account for July in September and promised to credit my account for August on October 2, 2023. To date, I have not received the credit. I have emailed them a dozen times and now am falling on deaf ears. I was dealing with **** and ******* and now neither of them respond. I have sent a dozen emails to the accounting department and the same, no response. I would like to receive the monies owed to me ASAP. Interpark has acknowledged their error and admitted they owe $330 to me but they just will not pay me!

  Business response

  11/14/2023

  ************: I have followed up with ****************** at the **** Samson Street garage who apologizes for any miscommunication: "The adjustment to your account was pending and I sent/copied you on all emails. The adjustment went through this morning and the refund has been processed. I will continue to follow up but please keep an eye on your account as well."
  
  ****************** can be reached at ************

   

  Thank you!

  
  

  Customer response

  11/14/2023

   
  Complaint: 20859996
  
  I am rejecting this response because I have been told that this refund has been "pending" or "in the works" for five months. And for the last two and half months, my emails have gone completely unanswered. Interpark claims that I was copied on emails stating that the refund was in process which is simply untrue and angers me even more because the dishonesty continues! Had I been kept in the loop, I would not be bringing this to BBB.

  So, unfortunately, until I actually receive the monies owed to me I intend to keep this case open. The fact that a customer has to bring this matter to the attention of the BBB in order to receive a response says a tremendous amount about the operation of your business. I have no reason to believe at this point that the refund is on its way. 

  
  Sincerely,
  
  *************************

  Business response

  11/15/2023

  Understood; thank you.

  Business response

  11/17/2023

   I learned this from our Accounting department:

  
  

  " This customer is set to be picked up in the Autobill file on Monday as the refund is approved - allow **** days for it to hit the customer's bank account" 

  I hope this answers the customer's questions and on behalf of my ************ colleagues, we apologize for the delay.

  
  

  Customer response

  11/17/2023

   
  Complaint: 20859996
  
  I am rejecting this response because payment has not yet been received. The fact that it has JUST been approved is mind boggling given the number of times in the last six months when I was told the refund was forthcoming. Your most recent promise was made to me in writing in September stating that the refund would be issued on October 2nd. That obviously was untrue.
  

  Therefore, I have no reason to believe this statement. Once the refund actually clears my bank, I will consider this matter resolved. Until then, this case remains open. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I parked in this garage under the assumption that I would have a safe and comfortable structure to temporarily park my vehicle in. This was not the case. After initially parking and spending a set time touring the city, it was time to return to the garage, pay, and exit the garage. This is supposed to be a very easy and convenient process as advertised by the company. It was not. After, struggling to find my ticket, shortly locating it but having asked for assistance through the call for help button at the parking pay station. An African employee in a brown suit was very intimidating, dismissive and unhelpful. And charged me the lost ticket fee even though ** told him I found the original ticket. Forcing me to pay the lost ticket price. Realizing this I was hesitant to pay but then see the African man appear from behind my vehicle taking pictures of my license plate as hes on the phone with someone. Then he approached the car and essentially intimidates and forces me to pay the lost fee priced ticket as hes leaning over the vehicle. It was a very uncomfortable situation that I dont want any paying or unassuming customer to go through. SP ******************** runs the *********** Parking Garage so potential customers should be aware of this oversight and lapse in proper and fair garage employee behavior towards customers. And the company should take accountability for this oversight at all levels.

  Business response

  07/24/2023

  Confirming receipt; following up with local facility manager and will respond back.  Thank you.

• Initial Complaint

  10/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  iParkit has an app which currently is not allowing me to remove my credit card information to add another card. I have twice tried to contact the company through emails and their customer service portal. They have responded stating they received my email. However after 3-4 months, the problem persists. In frustration, I attempted to delete/cancel my account and the app does not allow this. In addition to the phone app, have tried the above on a laptop computer with no success. I have tried accessing their live chat and although I was #1 in the queue, I was on hold indefinitely. Please help because a the companys mishandling of private financial information like the ability to remove credit cards and close accounts is a major issue in this world of compromise of private information. If their company were to be hacked, I dont want certain of my cards stuck in their system.

  Business response

  01/10/2024

  Thank you; I'm following up today with the folks who oversee the iParkit program - we should have an answer tomorrow.

• Initial Complaint

  06/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Transaction dated 6/15/22. Tried to refund a purchase of a parking reservation but the button to say Yes, cancel reservation was non functional and would not work continuing up to the time when the parking started. This prevented a refund from being issued. There have also been numerous times where the app would not immediately allow selecting of previous reservations, repeatedly going back to the express screen. Also the selection to make a reservation is not functional on the express screen.

  Business response

  06/17/2022

  Thank you for this correspondence, but before I can help you, I'll need to know what location in *********** you're speaking of.  Thanks again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩