Complaints

• Initial Complaint

  01/20/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for a RAL holiday tax refund before reading reviews which was my fault. I got a email stating that they needed my w2 to complete the application. At that time I seen reviews on the company, and I also wasn't comfortable paying $500 for fees when I been filling my taxes on my own for the past 3 years with no issue so I didn't proceed. I then filled my own taxes with turbo tax and got rejected from *** saying my taxes were already accepted! I never got a notification from Taxnet and they never had my w2. Im now going to amend my taxes which ***** because now I have to wait. I need my information thrown out and deleted I DO NOT WANT TAX NET FILLING MY TAXES PLEASE. 

  

  Business response

  02/03/2025

  Dear ******* *******,

  A Refund Anticipation Loan (RAL) is not your actual refund; it is a short-term loan in anticipation of YOUR income tax refund being paid by the ************************************. Taxnet Financial **** "We"  provided the services requested which is to electronically file YOUR 2024 tax return and apply for a refund anticipation loan. "We" will not discuss YOUR specific circumstances on a public forum ;however, a manager has assisted YOU with this complaint. 

  The *** provides Free File to qualified taxpayers that prepare and file federal income tax returns online using guided tax preparation software. Its safe, easy and no cost to you. Those who dont qualify can still use Free File Fillable Forms. If you do decide to use a tax professional "We" look forward to working with YOU again next year.  

  "We" consider this matter closed but will continue to work with YOU this year and continue to service YOUR account for 3 years at no additional cost. If YOU need additional copies or assistance with any IRS or State Notices "We" will help for no additional charge at any time. Our customer service support team is here to help YOU the entire year during our normal business hours.  

   

• Initial Complaint

  01/20/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The company never responds back and from what Im seeing they are scammers. I filed for the *** and havent heard a thing from them since. No email. No calls. Nothing. I dont think its very business like to not respond back when dealing with peoples money.

  

  Business response

  02/03/2025

  Dear Ms. ************************************ staff "We" appreciate YOUR feedback related to communication ;however, "We" have attempted to contact YOU multiple times and the phone number YOU have provided is not currently working at this time.

  "We" can view call history and our call log notes that YOU were able to speak with our customer service on the following dates: January 7th, 8th, 17th, 20th, 21st, 22nd, 24th and 27th. "We" will not discuss the specifics conversations in a public forum but ALL our the calls are recorded for training purposes. 

  Based on the call recording log "We" consider this matter closed since "We" have resolved the inquiries with our client. Consumers should also note that when the *** is processing YOUR tax return, you can see your actual personalized refund date. Refund information for the most current tax yea filed will generally be available within 24 hours after the ***  acknowledges receipt of the e-filed return. Please visit the internal revenue website for more information. 

  "We" look forward to working with YOU again next year. If YOU need anything further please do not hesitate to contact us. 

• Initial Complaint

  01/19/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Applied for the *** on 12/20/24. Kept telling me I needed to upload all these documents. Told them I didnt want to do business with them on 1/3/25 I was denied. Filled my taxes and got flagged said my social was filled already. I didnt get anything from you, and you filled my taxes with a charge of $528. Im in contact with my lawyer as we speak. I need my taxes I have children to take care of. This is so wrong of this company!!!!!!!   

  

  Business response

  01/31/2025

  Dear Ms. ************************************** "We" completed the services requested which is to (1) apply for a Refund Anticipation Loan and (2) electronically file YOUR federal and state tax returns. "We" have attached a copy of the signed agreements to perform both services simultaneously. 

  "We" have contacted the consumer and further explained our responsibilities and services as described in the signed agreement. "We" encourage consumers to consider ALL options prior to applying for a Refund Anticipation Loan. A Refund Anticipation Loan is a loan and is not YOUR actual refund. When you apply for a Refund Anticipation Loan YOU must agree to also electronically file a bona fide tax return with Taxnet Financial. If you are denied for a Refund Anticipation Loan YOU are still responsible for tax preparation fees. There are no upfront tax preparation fees charged to consumers because the fees are not due until the time of IRS federal or state refund disbursement. 

  To protect the privacy of our client "We" will not discuss the specifics of this account but "We" have resolved this matter professionally with our client.

  "We" look forward to servicing you again next year and "We" appreciate feedback always. 

• Initial Complaint

  01/08/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Seen reviews where this company is a scam and want my application withdrawn immediately. 

  

  Business response

  01/23/2025

  Dear Ms. ******** *****,

  Taxnet Financial **** has been offering tax preparation services and related tax advance products responsibly for over 20 years. Any comments to the contrary are baseless and without merit. We suggest that consumers consider reputable sites as part of their due diligence.  

   A Refund Anticipation Loan (RAL) is a loan it is not your actual refund; it is a short-term tax loan in anticipation of YOUR income tax refund being paid by the ************************************. As with any loan product a group of consumers are approved, and a group of consumers are denied. A tax preparation company doesn't have any control over the underwriting criteria used for a RAL decision.
  

  You can file your tax return electronically without applying for a Refund Anticipation Loan (RAL) and obtain your refund from the ************************ (***) to avoid finance charges. The information related to refund options are clearly displayed and provided in writing. We disclosed in our initial consumer onboarding that we are a tax preparation company and that YOU may be denied for a RAL furthermore if YOUR only purpose for engaging with Taxnet Financial **** is for a RAL "We" would not proceed with the request. YOU stated in writing that YOU would use our tax preparation services regardless of a RAL decision. Taxnet Financial **** doesn't make any claims other than the disclosures within our RAL agreement which YOU agreed and signed. 

  Taxnet Financial **** reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, ***, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicants income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act. Please be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance.
  
  We have reviewed your account and determined that the information you provided doesn't meet the criteria for us to continue processing your request. We will not discuss the details on a public forum to protect the privacy of your account. We did not send a contract to engage in any services because your application was rejected and never processed. 
  
  We consider this matter closed because no services were rendered and there are never any upfront fees charged. The consumer was notified that we could not complete the request, and no charges were applied to the consumer's account.
  

  
  

• Initial Complaint

  01/03/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was approved for a holiday loan before Christmas and still have not received it. How does that qualify as a holiday loan when the holidays are now over? And they expect to charge me at tax time and make me file with them. There service is a joke.

  

  Business response

  01/23/2025

  Ms. *****,

  We have tried numerous times to contact YOU via phone and email regarding your account.

  Please contact us at your earliest convenience so we can resolve this matter. We will not share the information over a public forum to protect the privacy of your account. 

  Conclusion: 

  Would like the opportunity to discuss this matter with our client in order to resolve the pending item for RAL disbursement request. 

  Customer response

  01/24/2025

   
  Complaint: 22763751
  
  I am rejecting this response because: I have talked to them on the phone. Once again they said it would be in my account in 12 hrs and never showed up.  Then when I said something they changed it to not until they received my final w2s. But with a holiday loan they are suppose to send it 12 hrs after excepting. They are a joke and should get there license taken 
  
  Sincerely,
  
  ******* *****

  

  Business response

  02/03/2025

  Dear Ms. *************** you are owed a federal tax refund, you can elect how to receive your refund and whether you want to apply for a loan product. Of the options available to you, some are free, while others have costs including fees if you apply, and are approved, for a loan.

  A Refund Anticipation Loan (***) is not your actual refund; it is a short-term loan in anticipation of YOUR income tax refund being paid by the ************************************. With a ***, instead of transmitting the entire tax refund to YOUR account, your tax preparer instructs the *** to transmit YOUR refund to an Electronic Refund Deposit (ERD) Account established for YOUR benefit to pay any outstanding fees.

  YOU must meet all underwriting criteria for the *** funds to be approved and released. Taxnet Financial **** "We" assigned a manager to YOUR case and YOUR *** has been now been released. To avoid delays in *** processing "We" recommend that consumers only send complete and accurate information to avoid funding delays.

  We will not discuss the specifics on this public forum ;however, this matter has been resolved with our client. 

  Customer response

  02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  01/03/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They prey on desperate people. I need to know they will not file my taxes. The absolute horror show of reviews here has me incredibly worried. I dont want them to file my taxes and to remove all of my info, social security cards, and my ID.

  

  Business response

  01/20/2025

  Dear ****** *******,

  Taxnet Financial **** "We" have been offering tax preparation services and tax related products responsibly for over 20 years. The Refund Anticipation Loan is an optional tax-refund related loan and is not YOUR actual tax refund. Tax returns may be filed electronically without applying for this loan. If you elect to apply for a Refund Anticipation Loan YOUR application may be denied if YOU provide false, Inaccurate or incomplete information. Taxnet Financial **** does not share any of YOUR private information with third parties without YOUR written consent unless directed by a court subpoena. The application YOU completed was rejected because YOU did not provide accurate and complete information. 

  "We" recommend consumers complete proper due diligence from credible sources and sites prior to contracted with any company. "We' never charge any upfront fees and disclose ALL refund options including the option to IRS free E-file. Please be responsible and consider ALL options prior to applying for a Refund Anticipation Loan. If you do elect to apply for a Refund Anticipation Loan the information YOU provide must be accurate and complete or YOUR RAL application may be rejected or denied. 

  Conclusion:

  "We" did not complete any services for the consumer and did not charge any amount to the consumer's account. The consumer can try again next year but must enter the valid Identity Protection Personal Identification Number (IP PIN) issued by the ***. Consumer can visit ********************************* for further assistance. "We" consider this matter closed.

  Customer response

  01/20/2025

   
  Complaint: 22763466
  
  I am rejecting this response because: Did you or did you not file my state taxes? If you did it was without my permission. 
  
  Sincerely,
  
  ****** *******

  

  Business response

  01/31/2025

  Dear ********************************************** "We" did not e-file your tax return. "We" clearly explained no services were provided in our original response. "We" did not provide any services to you since the information YOU provided was inaccurate and incomplete.

  Taxnet Financial Inc. reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, ***, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicants income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act. Please be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance.

  We consider this matter closed because there were no services rendered to this consumer.  

• Initial Complaint

  12/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed paperwork on 12/20/2024 for this company to do my taxes. I realized later that same day that I had another W2 to add and when I called TaxNet to add that W2, the *** told me that I was unable to add so I told her that I didnt want to submit an inaccurate return & if they werent going to add my W2 then I dont want them to file my taxes. The lady told me that since I signed an agreement Im bound by that agreement and that theyre going to submit my return regardless. The tax season hasnt ended as of yet so how can you deny me the option to add a W2 to MY RETURN! *** already filed a complaint with the *** against this company and I will seek legal counsel if TaxNet submit my return

  

  Business response

  01/15/2025

  Dear Ms. ***** *******,

  A manager has tried to contact YOU numerous times without any success and we will continue to try to reach you to help. If you provided inaccurate or incomplete information to file your federal tax return Taxnet Financial **** "We" can fix the return regardless of fault free of charge. "We" have reviewed the phone conversations with the agents for quality assurance and have determined that the agent informed you that "We" could not resubmit YOUR RAL application. A *** is a loan and not YOUR actual refund. YOU may be denied for a RAL if you provide inaccurate, incomplete or misleading information to obtain the tax advance loan. "We" have attached YOUR written authorization to provide services including submitting a *** application on your behalf. YOU also signed *** from 8879 to e-file your tax return - see attached. "We" followed YOUR written instructions based on the agreement YOU signed and dated. 

  "We" will assist you in any reasonable manner and if you elect to use an attorney we can discuss this matter with your counsel. 

  "We" appreciate your feedback and will continue to use consumer feedback in training of our staff.

  Conclusion: 

  In order to resolve this matter please contact us so we can fix any error submitted on your federal tax return. "We" will issue you a 15% tax preparation discount on YOUR account in order to resolve this matter. 

   

   

   

• Initial Complaint

  12/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Filled out information for an RAL from TaxNet Financial and it's been 2 weeks with little to no response. I have not received a tax advance and I want to revoke any of my information they gave as I have come to find out that many people have claimed them as fraudulent!

  

  Business response

  01/15/2025

  Dear ********************************************* has been offering tax preparation services and related tax advance products responsibly for over 20 years. Any comments to the contrary baseless and without merit. We suggest that consumers do a proper due diligence of a company prior to signing a contractual agreement not after.

   A Refund Anticipation Loan (RAL) is a loan it is not your actual refund; it is a short-term tax loan in anticipation of YOUR income tax refund being paid by the ************************************. As with any loan product a group of consumers are approved, and a group of consumers are denied. A tax preparation company doesn't have any control over the underwriting criteria used for a RAL decision.

  You can file your tax return electronically without applying for a Refund Anticipation Loan (RAL) and obtain your refund from the ************************ (IRS) to avoid finance charges. The information related to refund options are clearly displayed and provided in writing. We disclosed in our initial consumer onboarding that we are a tax preparation company and that YOU may be denied for a RAL furthermore if YOUR only purpose for engaging with Taxnet Financial **** is for a RAL "We" would not proceed with the request. YOU stated in writing that YOU would use our tax preparation services regardless of a RAL decision. Taxnet Financial **** doesn't make any claims other than the disclosures within our RAL agreement which YOU agreed and signed. 

  Taxnet Financial **** reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, ***, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicants income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act. Please be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance.
  
  We have reviewed your account and determined that the information you provided doesn't meet the criteria for us to continue processing your request. We will not discuss the details on a public forum to protect the privacy of your account. 
  
  We consider this matter closed because no services were rendered and there are never any upfront fees charged. The consumer was notified that we could not complete the request, and no charges were applied to the consumer's account.

  
  

• Initial Complaint

  12/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company was offering holiday loans and I got approved but never received any money of the sum of $750 after fee, total that they will try and take from my tax refund is $1278. They have not called me back and still no deposit. 

  

  Business response

  01/09/2025

  Dear ********************************************* "We" do not charge any upfront fees nor is there any charge if your tax return is not processed. "We" have determined that based on the information you provided NOT to proceed with YOUR RAL application. 

  As previously provided to YOU in writing a Refund Anticipation Loan "RAL", is a loan and NOT YOUR actual refund. "We" informed YOU that you DO NOT have to apply for a RAL in order to electronically file. YOU elected to file YOUR tax return and apply for a RAL using our services. YOU signed an agreement for both services - see attached.

  "We" prominently displayed ALL required disclosures in writing required by your State under the Refund Anticipation Loan Act. "We" will not discuss your specific account on a public forum; however, YOUR application was cancelled and NOT processed per our underwriting standards. 

  "We" consider this matter closed as there were no services provided, and no fees charged to the consumer. If you accept our agreement to not further process your actual tax return provide your response to the BBB by accepting offer. 

• Initial Complaint

  12/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for a *** through this company online on Friday 12/20/24. Then later I got an email realizing that they were going to be charging me almost $600 to file my taxes. I have been trying to reach them to cancel my application and remove my information from their system. I cannot get anyone on the phone and just sit on hold. Only received an automatic reply from their only published email address.

  

  Business response

  12/31/2024

  Dear Consumer,

  Our customer service is available Monday - Friday during normal business hours. We reviewed your account and can confirm that we spoke with YOU multiple times. Also there are never any upfront charges and our tax preparation fees never exceed $450 per tax return plus a $78 technology fee for a total of $528. You contacted us and requested Taxnet Financial to efile your tax return and simultaneously apply for a RAL. 

  Taxxet Financial **** reserves the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, ***, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicants income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act. Please be responsible and consider all refund options prior to applying for a tax refund anticipation loan advance.
  

  We have reviewed your account and determined that the information you provided doesn't meet the criteria for us to continue processing your request. We will not discuss the details on a public forum to protect the privacy of your account.

  
  If you are expecting a refund you have multiple options including the *** free file option. Please be responsible and consider all refund options prior to applying for a bank product.
  You are welcome to apply again next year. We wish you the best this tax season and that you have a Happy New Year. 

  
  We consider this matter closed because no services were rendered and there are never any upfront fees charged. The consumer was notified that we could not complete the request and no charges were applied to account. 
  
  
  

  Customer response

  12/31/2024

   
  Complaint: 22724724
  
  I am rejecting this response because: I want everyone to know how big of a fraudulent company these people are and how much they lie. They have never spoken to me via email or phone calls and I would like for them to prove it. No they do not ask for any money up front and I never claimed they did but almost $600 to file very simple taxes is a rip off. This company is taking advantage of people who truly need the money otherwise why would anyone apply for a tax refund loan. I did not electronically sign anything after I submitted the application so they never legally had any application to process because I sent them an email to cancel my application and do not process it. If they processed anything it was fraudulent. This company will force you to file taxes with them once you electronically sign the agreement no matter if you are approved for the *** or not. Fortunately I did my research before it was to late and despite really needing the money I did not need it bad enough to be scammed. Please please do not do business with this company. 
  
  Sincerely,
  
  ******* *******

  

  Business response

  01/12/2025

  Dear ****************************************** "We" has been operating and offering tax related services for over 20 years. "We" never charge any upfront fees, and "We" always operate with full disclosure, honesty, and integrity. "We" have confirmed that YOUR comments are baseless and in response to the rejection of YOUR application. 

  We continue to display fee schedules for all refund options including the option to get a tax refund anticipation loan online. On January 1, 2013, we began to prominently display on each fee schedule a Notice Concerning Refund Anticipation Loans as required by the Tax Refund Anticipation Loan Reform Act.

  In carrying out responsibilities as professionals, Taxnet Financial **** employees exercise professional and moral judgments in all their activities and act with the highest sense of integrity. In so doing employees accept the obligation to act in a way that will best serve the publics interest, honor, trust, and demonstrate commitment to our profession.

  Taxnet Financial **** "We" reserve(s) the right to reject a tax refund anticipation loan application except for on the basis of race, color, religion, national origin, ***, marital status, or age (provided the applicant has the capacity to contract); to the fact that all or part of the applicants income derives from a public assistance program; or to the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act.
  YOUR application for a Refund Anticipation Loan and simultaneously electronically file YOUR taxes was rejected by our compliance department. A Refund Anticipation Loan is a loan and not YOUR actual refund. We will not comment in a public forum the reason(s) YOUR request was not processed to protect the privacy of YOUR account. 

  A courtesy email was sent to YOU explaining the potential reason(s) "WE" are unable to process YOUR request at this time. 

  Conclusion: We consider this matter closed:

  (1) Taxnet Financial **** did not provide any services to the consumer and (2) No charges to the consumer have been billed or received. 

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩